Ruby Columbus Hotel (Shekou Shenzhen) Guest Reviews
4.7/5
Outstanding
878 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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Positive reviews(859)
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Friendly front desk staff(190)
Delicious breakfast(141)
Easy to get around(91)
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Well designed(52)
Comfortable bed(34)
Well decorated(22)
Delicious buffet(15)
Negative reviews(19)
fafafoofoo
Classic Queen Room
Stayed in Aug 2024
Family
4 review
3.7/5
Posted on Aug 9, 2024
I had an outstanding hosting experience that exceeded all my expectations. From the moment I arrived, the staff greeted me warmly and made me feel at home. The check-in process was seamless, with attentive staff ensuring I had everything I needed.
The accommodations were immaculate, featuring modern decor and stunning views. The bed was incredibly comfortable, providing a perfect night's sleep. I particularly appreciated the thoughtful touches, such as complimentary snacks and a personalized welcome note.
What truly set this experience apart was the exceptional customer service. The staff went above and beyond, providing local recommendations and ensuring all my needs were met promptly.
Overall, my stay was a perfect blend of comfort, luxury, and attentive service. I left feeling rejuvenated and eager to return. I highly recommend this hosting experience to anyone seeking a memorable getaway.
Response from Property: 【總經理回覆】♥會員【住10兑1】♥尊敬的顧客,您好!感謝您在百忙之中為我們留下如此詳盡和感動的點評!有朋自遠方來,我們定非常開心滴好好的接待。我們會再接再厲,以更優質的服務回報給廣大賓客,希望從我們相識的這一刻,這一秒,您的出行生活中始終伴隨ruby瑰寶的陪伴,陪您品味這個世界,陪您享受生活中靜謐的時光,一路隨行。Ruby瑰寶待您隨時光臨!祝您生活甜蜜!
Yung Pan
Selected Queen Room
Stayed in Aug 2024
Couples
44 review
5.0/5
Outstanding
Posted on Aug 11, 2024
A very good experience, nice hotel manager MS Li, we will go back again, nice hotel.
6/9
Response from Property: [General Manager's reply] ♥ Members [Stay 10 for 1] ♥ Dear customer, hello! Thank you for leaving us such a detailed and touching review in your busy schedule! We will be very happy to receive friends from afar. We will continue to work hard to return to our guests with better services. We hope that from the moment we met, this second, your travel life will always be accompanied by Ruby Treasures, accompany you to taste this world, accompany you to enjoy the quiet time in life, and accompany you all the way. Ruby Treasures are waiting for you to visit at any time! I wish you a sweet life!
Guest User
Cosy City View King Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The hotel is very good, very clean, high technology, and very near many restaurants and bars. The curtains , toilets and lights are very nice and high tech with the delivery robots around. Marshall sound is good. The staffs especially the front desk name Xiao Xu is very helpful and have good service to us. I am very happy with my stay at Ruby Columbus Hotel and would recommend to friends and relatives.
6/7
Response from Property: [General Manager's reply] ♥Members' breakfast magic weapon♥ Dear friends, thank you for leaving us such a detailed and touching review in your busy schedule! We will be very happy to receive friends from afar. We will continue to work hard to return to our guests with better services. We hope that from the moment we met, this second, your travel life will always be accompanied by Ruby Treasures, accompany you to taste this world, accompany you to enjoy the quiet time in life, and accompany you all the way. Ruby Treasures are waiting for you to visit at any time! I wish you a sweet life!
Guest User
Selected Queen Room
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 15, 2024
This hotel share lobby area with another hotel. Room is bright, clean and spacious. They also provide free drinks which is a bonus!
Response from Property: 【總經理回覆】♥會員早餐法寶♥親愛的朋友,感謝您在百忙之中為我們留下如此詳盡和感動的點評!有朋自遠方來,我們定非常開心滴好好的接待。我們會再接再厲,以更優質的服務回報給廣大賓客,希望從我們相識的這一刻,這一秒,您的出行生活中始終伴隨ruby瑰寶的陪伴,陪您品味這個世界,陪您享受生活中靜謐的時光,一路隨行。Ruby瑰寶待您隨時光臨!祝您生活甜蜜!
Guest User
Selected Queen Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Room are very clean
Very nice people. As for Xu
6/9
Response from Property: 【總經理回覆】♥會員升級法寶♥尊敬的賓客您好,非常感謝您對我們Ruby瑰寶酒店的喜歡和讚美,您詳細而用心的點評,是夥伴們最大的動力!感謝您對酒店各個方面的認可,您提到的一些不足我們一定會重視和完善;另外,酒店位於深圳市南山商業繁華街,咱們的位置真的是得天獨厚,出門遊玩交通非常便利,這裏不僅僅交通方便,連看電影、逛街、購物,用餐也都特別方便,不僅讓您住的舒心,同樣也可以玩的愉快喲!因為您的支持,Ruby瑰寶酒店會更美好!改變的是時光,不變的卻Ruby瑰寶酒店對您執着的守候,Ruby瑰寶酒店永遠是您在深圳最温馨的家!我們會一直一直的家等着您哦!期待您的下一次光臨!
Julien Chen
Classic Queen Room
Stayed in Oct 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Nov 5, 2024
upon arriving to Shenzhen, then a taxi ride to the hotel at early morning 05:00. did not expect the hotel receptionist welcome me with such a thoughtful manner.
he first helped me with the wi-fi, then pass me the room key and told me to have a shower and a good rest. how helpful & thoughtful he is.
Later, I went out for a walk and found out the metro is just few minutes away and streets around with plenty choice of food and restuarants to chose.
morning, I enjoy the breakfast with the taste of the local food. A free cocktail is offered in the afternoon. Hotel staffs is always smiles and ready to help.
All in all, one receives warm welcome and feel like home away from home.
thanks to all staffs who make my stay pleasant.
抵达深圳后,早上 5:00 乘出租车前往酒店。没想到酒店接待员会如此周到地欢迎我。
他首先帮我安装无线网络,然后递给我房间钥匙,并告诉我去洗澡好好休息。他是多么乐于助人、体贴周到。
后来,我出去散步,发现地铁就在几分钟路程之外,周围的街道上有很多可供选择的食物和餐馆。
早上,我享用了当地风味的早餐。下午提供免费鸡尾酒。酒店员工总是面带微笑,随时准备提供帮助。
总之,我受到了热烈的欢迎,有宾至如归的感觉。
感谢所有员工让我住得愉快。
Response from Property: 【總經理回覆】♥會員早餐法寶♥親愛的朋友,感謝您在百忙之中為我們留下如此詳盡和感動的點評!有朋自遠方來,我們定非常開心滴好好的接待。我們會再接再厲,以更優質的服務回報給廣大賓客,希望從我們相識的這一刻,這一秒,您的出行生活中始終伴隨ruby瑰寶的陪伴,陪您品味這個世界,陪您享受生活中靜謐的時光,一路隨行。Ruby瑰寶待您隨時光臨!祝您生活甜蜜
Ahsan
Classic Queen Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 13, 2024
I was positively surprised at the amenities at this hotel. Everything was super clean and high-tech. It's walking distance from SeaWorld. The hotel staff was very accommodating as well. Staff member Xioaxu helped us check out later.
Response from Property: 【總經理回覆】♥會員升級法寶♥尊敬的賓客您好,非常感謝您對我們Ruby瑰寶酒店的喜歡和讚美,您詳細而用心的點評,是夥伴們最大的動力!感謝您對酒店各個方面的認可,您提到的一些不足我們一定會重視和完善;另外,酒店位於深圳市南山商業繁華街,咱們的位置真的是得天獨厚,出門遊玩交通非常便利,這裏不僅僅交通方便,連看電影、逛街、購物,用餐也都特別方便,不僅讓您住的舒心,同樣也可以玩的愉快喲!因為您的支持,Ruby瑰寶酒店會更美好!改變的是時光,不變的卻Ruby瑰寶酒店對您執着的守候,Ruby瑰寶酒店永遠是您在深圳最温馨的家!我們會一直一直的家等着您哦!期待您的下一次光臨!
Guest User
Classic Queen Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 24, 2024
This is wonderful place we ever stay so far in the area , everything is clean , white , and brand new …… front desk service is superb , free upgrade, late check out , even offer breakfast to us.
Location is very good also as 10-15 mins walking distance to wet market and surrounded by restaurants , cafe and bars …… best choice for leisure.
Response from Property: ♥会员【住10兑1】♥Thank you for your support and love, and we look forward to your every visit!
Manki
Selected Queen Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Overall is awesome. Love the cocktail at the bar. Value for money.
Response from Property: 【總經理回覆】♥會員升級法寶♥尊敬的賓客您好,非常感謝您對我們Ruby瑰寶酒店的喜歡和讚美,您詳細而用心的點評,是夥伴們最大的動力!感謝您對酒店各個方面的認可,您提到的一些不足我們一定會重視和完善;另外,酒店位於深圳市南山商業繁華街,咱們的位置真的是得天獨厚,出門遊玩交通非常便利,這裏不僅僅交通方便,連看電影、逛街、購物,用餐也都特別方便,不僅讓您住的舒心,同樣也可以玩的愉快喲!因為您的支持,Ruby瑰寶酒店會更美好!改變的是時光,不變的卻Ruby瑰寶酒店對您執着的守候,Ruby瑰寶酒店永遠是您在深圳最温馨的家!我們會一直一直的家等着您哦!期待您的下一次光臨!
Travellingaroundtheworld
Classic Queen Room
Stayed in Oct 2024
Couples
4 review
4.5/5
Great
Posted on Oct 12, 2024
Great living experience with vintage decorations and atmosphere
Response from Property: 【總經理回覆】♥會員升級法寶♥尊敬的賓客您好,非常感謝您對我們Ruby瑰寶酒店的喜歡和讚美,您詳細而用心的點評,是夥伴們最大的動力!感謝您對酒店各個方面的認可,您提到的一些不足我們一定會重視和完善;另外,酒店位於深圳市南山商業繁華街,咱們的位置真的是得天獨厚,出門遊玩交通非常便利,這裏不僅僅交通方便,連看電影、逛街、購物,用餐也都特別方便,不僅讓您住的舒心,同樣也可以玩的愉快喲!因為您的支持,Ruby瑰寶酒店會更美好!改變的是時光,不變的卻Ruby瑰寶酒店對您執着的守候,Ruby瑰寶酒店永遠是您在深圳最温馨的家!我們會一直一直的家等着您哦!期待您的下一次光臨!
Guest User
Classic Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Clean, modern and convenient
Response from Property: 【總經理回覆】♥會員早餐法寶♥親愛的朋友,感謝您在百忙之中為我們留下如此詳盡和感動的點評!有朋自遠方來,我們定非常開心滴好好的接待。我們會再接再厲,以更優質的服務回報給廣大賓客,希望從我們相識的這一刻,這一秒,您的出行生活中始終伴隨ruby瑰寶的陪伴,陪您品味這個世界,陪您享受生活中靜謐的時光,一路隨行。Ruby瑰寶待您隨時光臨!祝您生活甜蜜!
Matou Malin
Selected Queen Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 21, 2023
2nd time here. Really cool hotel. Breakfast on the terrasse, dinner in the lobby bar which is also the check in counter. Relax and friendly service with cool nice music. Really different!
Ask the bar manager Donald and the head bartender Jayson to recommend you cocktails. 😁
Response from Property: Ba Jin said, “Beautiful and warm things in the depths of memory,” memory is warm, warm is the memory, over time, the memory of the warmth of the eternal. I hope the Ruby Gem Hotel will always be a warm place in your memory. I wish you a happy life and good health. The long-lost east wind blows away the haze, the sun is overflowing, it is another day full of positive energy duck ~ ,
Guest User
Selected Queen Room
Stayed in Mar 2024
Solo travelers
11 review
4.5/5
Great
Posted on Mar 6, 2024
Small little hotel but very nicely furnished! The rooms are great, hotel staff are average, and the bar prices are ridiculously expensive. Many part time young staff.
Response from Property: Thank you for your support and love, and we look forward to your every visit!
Stuart Teo
Selected Queen Room
Stayed in Mar 2024
Family
26 review
5.0/5
Outstanding
Posted on Mar 5, 2024
2nd stay at this hotel. I still love it. It's a short walk to the MRT station and there are some street eats along the way. The rooms are modern and clean. The whiskey bar is reasonably priced.
Response from Property: Thank you for your support and love, and we look forward to your every visit!
Fritz7777
Classic Twin Room
Stayed in Dec 2023
Family
5 review
3.7/5
Posted on Dec 23, 2023
New hotel, staff eager to show they are eager. Checkin was rushed and chaotic. Did not provide details of package cocktail, did not inform about amenities and breakfast options, hence missed opportunities to upsell. Room quirky but good bed and pillows. Further from Sea World than had hoped. Interesting neighbourhood. Staff need to work on streamlining their operations.
Response from Property: Sorry for not bringing you satisfactory service, we will strengthen the staff training, simplify the process, I hope you next time you stay in our hotel, can give you a different experience!