Maggie Hotel Reviews

Response from Property: Hello, Ms. Liang. First of all, thank you for your affirmation of our hygiene conditions. At the same time, I am very sorry that I finally received your bad review as expected. You booked a windowless room for two days and checked in at around 11:00 am on the same day. You didn't tell us that the room had a peculiar smell until 11:00 pm. Before that, no guest in this room had reported that the toilet had a peculiar smell. Based on the principle of customer first, we took you to visit other rooms as soon as possible and took the initiative to upgrade you to a window room for free. However, after you saw the room, you said that the room had a wood smell. Our whole house is decorated with wood boards. We cannot solve the problem of completely eliminating the wood smell at the moment, but feelings are subjective. Our acceptance does not mean that you can accept it. We retreated again and agreed to cancel your order for free and refund the full amount even if you have been staying for nearly 12 hours. Unfortunately, you still disagreed and asked us to compensate you. You not only have to pay compensation, but also have to stay until the next morning. If it has come to the point where compensation is needed, I don't understand how you can still insist on staying until the next day, and then go back to the original room and continue to stay for two more days. Your room rate is 200 a day, and you asked us to compensate you after you had already stayed for two days, just because you subjectively said that our room had a peculiar smell. We are just workers, and letting you stay until the night of the same day without charging you the room rate is the best we can do. We have always adhered to the greatest extent to meet customer requirements, but it does not mean unlimited satisfaction. We are not surprised to see your bad review, because you told us that you would give us a bad review if we did not compensate you. However, we will still learn experience from this incident, improve our service quality, and actively ask guests about their stay experience after check-in, and strive to meet customer needs as much as possible. Thank you again for sharing your stay, and wish you a pleasant journey.

Response from Property: I am so excited to see the simple yet profound praise from the guests, and they also recognize our service so much! We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Maggie Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The guest's affirmation is the greatest support and encouragement to the hotel. We will serve every family attentively and look forward to meeting you next time!

Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for guests, and believe that you will have a brand new experience when you stay next time. We sincerely invite you to come again.

Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.

Response from Property: Dear customers! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more perfect. Welcome to visit us again.

Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have fed it back to the housekeeping department and made improvements immediately. We believe that our colleagues will serve guests more attentively in the future. We apologize again for your displeasure. We have dismissed the relevant staff for not cleaning the extended stay. The room facilities, room area and floor have been marked in detail on the booking website. You can choose a suitable hotel according to your needs. Thank you again for your suggestions on the hotel. I wish you a happy new year!

Response from Property: Dear guest, hello! We are honored to receive your evaluation of our service. We always serve our guests with enthusiasm and sincerity. The hotel is near Dongmen, located in a prosperous business district, and near Jinguanghua Mall. In view of the sound insulation problem, we have prepared eye masks and earplugs for guests with poor sleep quality, which are available to guests at any time. We are very sorry that we failed to hear your feedback in the store and solve it for you in time! I hope that I have not brought a bad influence to your mood during the journey. I wish you a pleasant journey and hope that we can have the opportunity to serve you again.

Response from Property: ~Dear Di Guest Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will treat us well next time. The arrival can point out our shortcomings to us, and we will strive to do better. Our attentive service allows every guest to feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit!

Response from Property: Dear guest, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our precious treasures. We will continue to work hard to improve our services and hope to meet you again at Maggie Hotel. We hope to win your 5-point praise next time with our continuous efforts! I wish you a happy mood and a happy family!

Response from Property: Thank you very much for choosing Maggie Hotel. Perhaps it is fate that brings you and Maggie Hotel to have a beautiful encounter. We will definitely actively improve our hardware equipment. We will also continue to strengthen the daily maintenance and upkeep of equipment and facilities. We will be fully prepared for our next meeting. We hope that with our continuous efforts, we can win your 5-point praise next time!