Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station)

Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station) Reviews

Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station)

Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station)
Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station)Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station)Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station)
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Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station) Guest Reviews

4.7/5
Outstanding
718 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(718)
Positive reviews(697)
Reviews with photos/video(366)
Classy environment(59)
Friendly front desk staff(54)
Quiet & comfortable(46)
Easy to get around(41)
Would stay again(14)
Well decorated(12)
Close to metro(9)
Perfect for business trips(8)
Negative reviews(21)
Anonymous User
Guestroom
Stayed in Jun 2024
Other
2 review
0.7/5
Posted on Jun 23, 2024
The sanitary environment is worrying🙃🙃 Not only were there dead cockroaches, but also chewed gum. There is no way to select full screen for the TV, and the network in the room is extremely poor. Speechless...
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Response from Property: Dear guest, hello! As a consumer, you must be very angry when you see the current situation of the room. As the guardian of serving customers, the hotel is even more guilty and deeply sorry for not being able to provide you with quality service! After seeing the comments, the hotel immediately organized the housekeeping department to hold a meeting to investigate the source of the problem and strengthen training on work content. But to correct one thing, our TV can be used with full-screen network. I am sure it can be used normally. I wonder if you have communicated with our staff if you encounter these problems? If there is any, we will definitely arrange staff to solve the problem for you as soon as possible. In order to better make up for your unpleasant stay at the hotel, please contact us. I wish you a happy life and good health!
chirs zhu
Guestroom (Double Bed
Stayed in Jun 2024
Travel with friends
6 review
2.7/5
Posted on Jun 22, 2024
I am not picky about hotels. I have stayed in so many hotels and rarely give reviews. I really cannot live in this hotel. When I first checked in, there was a strange smell in the room. When the air conditioner was first turned on, No problem. After 5 minutes, a pungent and strong musty smell hit my nose, and I sneezed 5 times in a row. Then I thought it would disappear after a while, but I didn’t expect that half an hour later the air conditioner blew out. The wind still smelled musty, so I communicated with the front desk and they changed the room. There was no smell for more than an hour at first. When I came back to sleep at night, the musty smell started at the same time. I thought it would be so late and it would stay with me all night. I fell asleep with the musty smell in the house. I felt dizzy the next day and my clothes were all smelly of musty. The original three nights were changed to one night and then I changed hotels. The hotel explained that it was the rainy season and the room was damp. It is easy to get moldy, but it has been sunny these days. The smell is not in the room. It is not there when the air conditioner is turned on. It is there when the air conditioner is turned on. It is obviously coming from the air conditioner. It is also a different hotel. Why is there no air conditioner? Recommended for those who are allergic to smells!
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Response from Property: Dear guest, hello! The hotel works hard to provide quality service to every customer. Customers are free to comment on their purchases, but after reading it, I think it is not completely true. First of all, you said that the first room you checked in had a musty smell. The hotel arranged for three staff members to come to the room to experience it. In fact, they did not smell the musty smell you mentioned. On the day you checked in, all 92 rooms in the hotel were occupied by guests. No guests have reported a musty smell in the room or air conditioner, and the matter seems to have become an unsolved mystery. Today, the hotel staff received a call from Ctrip customer service, informing the hotel staff that you need to make a partial refund. The reason is that after you checked in, you found that the hotel price had been reduced, but after verification, you saw the wrong room type. In addition, there was no feedback on the phone because the room was moldy. Need a refund. There is an inconsistency between the platform and your personal feedback. I apologize that the hotel cannot think of a better reply. We will continue to provide customers with quality service and experience, and wish you a happy life!
Guest User
Guestroom ( beds)
Stayed in May 2024
Other
1 review
2.0/5
Posted on Jun 3, 2024
After staying there for two days, my hands were bitten by insects in many places and it was extremely itchy. Although I applied medicine, the swelling had not subsided for three days. It was terrible. I didn’t want to talk about it at first, but now it is still itching unbearably.
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Response from Property: Dear guest, hello! Hotel bedding is changed for each guest. On the day of your check-in, 90 sets of bedding are delivered to the hotel, and these 90 sets of bedding are cleaned and disinfected at high temperature in the same machine. However, there are no other guests with similar feedback on the day of check-in. This includes people you live with. When you reported your feedback, our staff promptly bought ointment and sent it to your room. If you don't see improvement within 3 days, we suggest you check your luggage to see if it was caused by insects and ants accidentally crawling on your clothes while traveling. If the reason is really not due to the hotel, please contact Ctrip to delete the review so as not to mislead other guests. I wish you a happy life!
Guest User
Guestroom
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 17, 2024
This hotel is amazing! The service attitude is super good. The room is very clean and the bedding is very comfortable. Highly recommended. Breakfast is also very convenient. There is a market and a 24-hour convenience store next to it. It was too late and I needed to print something, and the print shops were closed. , the lady at the front desk helped me print it, the service attitude was really good! The sound insulation is very good. During my stay, the hotel staff were warm and thoughtful, responsive to all my requests, and I felt they were cared for in every possible way. I think this hotel is great value for money and is a good choice for travelers with limited budget.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Guestroom ( beds)
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 16, 2024
I stayed in this hotel today. I was very impressed by this hotel. The room is very spacious and clean, and the service attitude is also very good. It is an ideal place to stay for business trips and tourism. The location of this hotel is also very good. It is in the center of Shenzhen. It is very convenient to go anywhere. It is also very close to the subway entrance. It only takes seven or eight minutes to walk to the subway entrance. There are also free mineral water and some drinks. The pillows and quilts are very comfortable. This hotel The mattress is good, so I bought their own mattress. If you need anything, please contact the front desk directly, and everything will be delivered directly.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Anonymous User
Guestroom
Stayed in May 2024
Business travelers
11 review
3.5/5
Posted on May 11, 2024
If you are in a hotel close to a business trip and don't need ventilation, the corridor room type is still slightly more cost-effective and quieter, but you should avoid the laundry room. If you choose a room with a window, you should try to avoid the garbage dump downstairs. The window cannot be opened and the smell will spread. It is recommended to use the room close to the garbage station as a special room. The price difference is huge, but you still can’t get a comfortable environment. Also avoid rooms with a supermarket downstairs. From 6 a.m. to around 9 a.m. every day, there is a loud sound of stew, making it impossible to rest. The hotel's service is still OK.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your recognition of our service. Our hotel has nearly 100 rooms and there are indeed a few rooms close to the barrel. As for your comments about the smell, there are very few guest feedback. In response to your feedback, our hotel has launched an emergency meeting to thoroughly resolve the problem and minimize the impact. If you encounter anything unpleasant during your stay, you can contact us in time, and the hotel will do its best to help you solve the problem. Here’s wishing you a happy life!
Guest User
Guestroom
Stayed in Sep 2024
Travel with friends
19 review
4.0/5
Very Good
Posted on Sep 26, 2024
服務確實不錯,但如果討厭煙味的要注意了,早晨起來廁所一股濃烈的煙味,不知道哪裡來的,淋浴間下水也是堵的,窗簾頂部全是蜘蛛網,其他倒還不錯,沒有梳子也是醉了, 前台還是不錯的,服務到位
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Guest User
Guestroom
Stayed in Sep 2024
Other
1 review
5.0/5
Outstanding
Posted on Sep 7, 2024
房間外觀是現代質感的建築,簡潔典雅,造型剛中有柔,酒店位置位於市中心地段,外出購物非常的方便,非常滿意!酒店房間的地方很寬闊,同時熱水也比較大,洗澡的時候比較舒適,性價比高,設施很人性化,網絡高速信號好。這酒店讓在外的人,感受到了歸家的感覺,值得推薦,這是我的首選!哈哈!
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Guest User
Quiet Twin Room (Fresh Air System)
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Sep 19, 2024
酒店地理位置很好,出行方便。這次入住讓我們感到放鬆和愉悦,是一次難忘的住宿體驗,讓我們感受到了高品質的住宿體驗。 設施:齊全 衞生:乾淨整潔 服務:熱情
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Theozhc
Guestroom
Stayed in Aug 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 11, 2024
第五天 1、入住體驗很好,沒有異味,走廊每隔一段都有液體香氛機持續輸出 2、早上阿姨打掃衞生,是在12點後詢問還在入住的客人是否需要打掃。加分。 3、有一次性刮鬍刀,這個價位的酒店很少會提供。加分 4、水龍頭熱水3-5秒即出。如果冬天也是如此,那很nice。 缺點:膈應略差,入住時老有小孩子暴力敲錯門,雖然和酒店沒什麼關係。 其次訂房時好像有迷你吧,但房間沒有。 性價比:🌟🌟🌟🌟
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Guest User
Guestroom
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
環境非常好乾凈整潔現代化,是我國慶期間住的四家酒店裡最好的一間,睡得很踏實,完全不用擔心,而且可以寄存行李,服務很好
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Guest User
Guestroom (Double Bed
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 15, 2024
這裏的環境優雅舒適,酒店的服務質量真是讓人讚不絕口,每一次入住都能感受到你們的專業和用心,酒店員工總是面帶微笑,熱情周到的為我們服務
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Guest User
Premier Twin Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
酒店的裝修風格簡單大方,體現了高品質的住宿體驗,酒店內的裝飾細節精緻,展現酒店的用心和品味,酒店的安全措施嚴格,讓客人感到安心
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Zhizhanghaoyundenaihuangbao
Guestroom (Double Bed
Stayed in Jul 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jul 24, 2024
酒店環境還是不錯的 讓前台給的不臨街的房間 隔音也很好 晚上睡覺很安靜 房間插座有問題也很快給換房間了 服務也滿分 順帶一提旁邊有一家店叫林新美潮汕湯粉店超級無敵好吃 住了兩天吃了三次 來深圳的朋友一定要去嚐嚐
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Guest User
Quiet Twin Room (Fresh Air System)
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
電梯刷房卡很有安全感,兩張房卡也很方便,性價比很高,周邊也很方便,下次還會選擇這裏,
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