Keaston Hotel (Shenzhen Futian Convention and Exhibition Center Jingtian Subway Station) Guest Reviews
4.7/5
Outstanding
718 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(718)
Positive reviews(697)
Reviews with photos/video(366)
Classy environment(59)
Friendly front desk staff(54)
Quiet & comfortable(46)
Easy to get around(41)
Would stay again(14)
Well decorated(12)
Close to metro(9)
Perfect for business trips(8)
Negative reviews(21)
Anonymous User
Guestroom
Stayed in Jun 2024
Other
2 review
0.7/5
Posted on Jun 23, 2024
The sanitary environment is worrying🙃🙃
Not only were there dead cockroaches, but also chewed gum.
There is no way to select full screen for the TV, and the network in the room is extremely poor.
Speechless...
Original TextTranslated by Google
Response from Property: Dear guest, hello! As a consumer, you must be very angry when you see the current situation of the room. As the guardian of serving customers, the hotel is even more guilty and deeply sorry for not being able to provide you with quality service! After seeing the comments, the hotel immediately organized the housekeeping department to hold a meeting to investigate the source of the problem and strengthen training on work content. But to correct one thing, our TV can be used with full-screen network. I am sure it can be used normally. I wonder if you have communicated with our staff if you encounter these problems? If there is any, we will definitely arrange staff to solve the problem for you as soon as possible. In order to better make up for your unpleasant stay at the hotel, please contact us. I wish you a happy life and good health!
chirs zhu
Guestroom (Double Bed
Stayed in Jun 2024
Travel with friends
6 review
2.7/5
Posted on Jun 22, 2024
I am not picky about hotels. I have stayed in so many hotels and rarely give reviews. I really cannot live in this hotel. When I first checked in, there was a strange smell in the room. When the air conditioner was first turned on, No problem. After 5 minutes, a pungent and strong musty smell hit my nose, and I sneezed 5 times in a row. Then I thought it would disappear after a while, but I didn’t expect that half an hour later the air conditioner blew out. The wind still smelled musty, so I communicated with the front desk and they changed the room. There was no smell for more than an hour at first. When I came back to sleep at night, the musty smell started at the same time. I thought it would be so late and it would stay with me all night. I fell asleep with the musty smell in the house. I felt dizzy the next day and my clothes were all smelly of musty. The original three nights were changed to one night and then I changed hotels. The hotel explained that it was the rainy season and the room was damp. It is easy to get moldy, but it has been sunny these days. The smell is not in the room. It is not there when the air conditioner is turned on. It is there when the air conditioner is turned on. It is obviously coming from the air conditioner. It is also a different hotel. Why is there no air conditioner? Recommended for those who are allergic to smells!
Original TextTranslated by Google
Response from Property: Dear guest, hello! The hotel works hard to provide quality service to every customer. Customers are free to comment on their purchases, but after reading it, I think it is not completely true. First of all, you said that the first room you checked in had a musty smell. The hotel arranged for three staff members to come to the room to experience it. In fact, they did not smell the musty smell you mentioned. On the day you checked in, all 92 rooms in the hotel were occupied by guests. No guests have reported a musty smell in the room or air conditioner, and the matter seems to have become an unsolved mystery. Today, the hotel staff received a call from Ctrip customer service, informing the hotel staff that you need to make a partial refund. The reason is that after you checked in, you found that the hotel price had been reduced, but after verification, you saw the wrong room type. In addition, there was no feedback on the phone because the room was moldy. Need a refund. There is an inconsistency between the platform and your personal feedback. I apologize that the hotel cannot think of a better reply. We will continue to provide customers with quality service and experience, and wish you a happy life!
Guest User
Guestroom ( beds)
Stayed in May 2024
Other
1 review
2.0/5
Posted on Jun 3, 2024
After staying there for two days, my hands were bitten by insects in many places and it was extremely itchy. Although I applied medicine, the swelling had not subsided for three days. It was terrible. I didn’t want to talk about it at first, but now it is still itching unbearably.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Hotel bedding is changed for each guest. On the day of your check-in, 90 sets of bedding are delivered to the hotel, and these 90 sets of bedding are cleaned and disinfected at high temperature in the same machine. However, there are no other guests with similar feedback on the day of check-in. This includes people you live with. When you reported your feedback, our staff promptly bought ointment and sent it to your room. If you don't see improvement within 3 days, we suggest you check your luggage to see if it was caused by insects and ants accidentally crawling on your clothes while traveling. If the reason is really not due to the hotel, please contact Ctrip to delete the review so as not to mislead other guests. I wish you a happy life!
Guest User
Guestroom
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 17, 2024
This hotel is amazing! The service attitude is super good. The room is very clean and the bedding is very comfortable. Highly recommended. Breakfast is also very convenient. There is a market and a 24-hour convenience store next to it. It was too late and I needed to print something, and the print shops were closed. , the lady at the front desk helped me print it, the service attitude was really good! The sound insulation is very good. During my stay, the hotel staff were warm and thoughtful, responsive to all my requests, and I felt they were cared for in every possible way. I think this hotel is great value for money and is a good choice for travelers with limited budget.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Guestroom ( beds)
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 16, 2024
I stayed in this hotel today. I was very impressed by this hotel. The room is very spacious and clean, and the service attitude is also very good. It is an ideal place to stay for business trips and tourism. The location of this hotel is also very good. It is in the center of Shenzhen. It is very convenient to go anywhere. It is also very close to the subway entrance. It only takes seven or eight minutes to walk to the subway entrance. There are also free mineral water and some drinks. The pillows and quilts are very comfortable. This hotel The mattress is good, so I bought their own mattress. If you need anything, please contact the front desk directly, and everything will be delivered directly.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Anonymous User
Guestroom
Stayed in May 2024
Business travelers
11 review
3.5/5
Posted on May 11, 2024
If you are in a hotel close to a business trip and don't need ventilation, the corridor room type is still slightly more cost-effective and quieter, but you should avoid the laundry room.
If you choose a room with a window, you should try to avoid the garbage dump downstairs. The window cannot be opened and the smell will spread. It is recommended to use the room close to the garbage station as a special room. The price difference is huge, but you still can’t get a comfortable environment.
Also avoid rooms with a supermarket downstairs. From 6 a.m. to around 9 a.m. every day, there is a loud sound of stew, making it impossible to rest.
The hotel's service is still OK.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your recognition of our service. Our hotel has nearly 100 rooms and there are indeed a few rooms close to the barrel. As for your comments about the smell, there are very few guest feedback. In response to your feedback, our hotel has launched an emergency meeting to thoroughly resolve the problem and minimize the impact. If you encounter anything unpleasant during your stay, you can contact us in time, and the hotel will do its best to help you solve the problem. Here’s wishing you a happy life!