Holiday Inn Express Shenzhen Futian Center, an IHG hotel Reviews

Response from Property: Dear guest, thank you so much for your kind review and feedback. We are delighted to hear that you enjoyed the size of the room and the provided couch and dining table, as well as the nice view towards the golf course. We apologize for the inconvenience caused by the absence of a refrigerator and the softness of the pillow. We will definitely take your comments into consideration and look into improving these aspects in the future. We are also glad that you found our delivery robot cute. Our aim is to provide unique and enjoyable experiences for all our guests.We hope to have the pleasure of welcoming you back again soon and ensuring that your stay is even more perfect. wish you a nice day. IHG Social Listening Team

Response from Property: Thank you for your feedback. We apologize for the inconvenience caused by the thick blanket and the noisy air conditioning. Regarding the blanket, we will take your suggestion into consideration and explore providing different options to better suit the varying needs of our guests. As for the noise from the air conditioning, our maintenance team will inspect and address the issue promptly to ensure a quieter and more comfortable environment for your future stays. We are glad to hear that apart from these two aspects, everything else met your expectations. We will continue to strive to improve our services and facilities to provide you with an even better experience.Thank you for choosing our hotel and we look forward to welcoming you again. Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest we are truly delighted to hear your positive feedback. We are very pleased that you enjoyed the breakfast with the beautiful greenery view and were satisfied with the quality of the food. It's also great to know that you found the hotel clean and spacious, and that our staff performed well and were friendly. We are very grateful for your satisfaction with the price you paid. We will continue to strive to maintain and even improve our standards to ensure that every guest has a wonderful stay. Thank you again for your kind words and we look forward to welcoming you back in the future. Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, thank you for taking the time to share your feedback. We sincerely apologize for the condition of the pool during your visit. Since the swimming pool is not belong to our hotel. We will immediately feedback your comments to the management of the pool. Your comments are very important to us as we strive to provide the best service possible. We hope to have the opportunity to welcome you back in the future and show you the improvements we will make. Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. The hotel has 200 stylish rooms with multifunctional furniture designed to increase comfort and privacy during your stay. Rooms are fitted with power outlets and USB ports to support device usage. You’ll enjoy a comfortable bed, refreshing shower, office-style and leisure accoutrements, and a Chinese and Western-style breakfast buffet—all created to allow for an easygoing travel experience. If there is anything that we can improve in the future, please do not hesitate to let us know. We are committed to making positive changes. We look forward to welcoming you back soon and wish you a happy life. IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 200 stylish rooms with multifunctional furniture designed to increase comfort and privacy during your stay. Rooms are fitted with power outlets and USB ports to support device usage. You’ll enjoy a comfortable bed, refreshing shower, office-style and leisure accoutrements, and a Chinese and Western-style breakfast buffet—all created to allow for an easygoing travel experience. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, thank you for your review. We are glad you enjoyed the nice view of the golf course and found our staff helpful. We are also pleased that you liked the basic, clean and new room.We apologize for the absence of a clock and phone in the room. We will take note of this and look into providing these amenities in the future. We appreciate your feedback and look forward to welcoming you back again soon.Best wishes, IHG Social Listening Team

Response from Property: Dear guest, thank you so much for your wonderful review! We are delighted to hear that you enjoyed our king size bed extra spacious room with its modern design and had a very comfortable sleep. We apologize for the inconvenience of not being able to locate the fridge easily. We will make sure to label it more clearly in the future.We are also glad that you liked our room decoration and found the bed comfy. And it's great to know that you were impressed with our breakfast variety. We appreciate your recommendation and look forward to welcoming you back again soon.Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 200 stylish rooms with multifunctional furniture designed to increase comfort and privacy during your stay. Rooms are fitted with power outlets and USB ports to support device usage. You’ll enjoy a comfortable bed, refreshing shower, office-style and leisure accoutrements, and a Chinese and Western-style breakfast buffet—all created to allow for an easygoing travel experience. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, we are overjoyed to hear that you had such a wonderful stay with us! Your kind words about our staff, the cleanliness and comfort of the room, and the breakfast are truly appreciated. It's heartwarming to know that our efforts to provide a friendly and helpful service, a clean and cozy environment, and a diverse breakfast selection have met your expectations. We look forward to welcoming you back again in the future and continuing to offer you exceptional experiences. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. We are glad that you found everything clean and enjoyed the breakfast. We apologize for the inconvenience regarding the fridge in your room. Some of our rooms are equipped with small fridges, you can communicate with our front desk upon check in when you next time arrival and we will do our best to arrange it for you. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, thank you so much for your kind words and wonderful review! We are delighted to hear that you had a great stay with us during the holiday. Our staff takes great pride in providing excellent service and assistance to all our guests, and it's wonderful to know that they made a positive impact on your experience. We are also glad that you enjoyed the spacious and clean room, as well as the courtesy and professionalism of our housekeepers. We look forward to welcoming you back to our hotel the next time you visit Shenzhen. Thank you once again for choosing to stay with us! IHG Social Listening Team

Response from Property: Dear guest, thank you so much for your kind words and wonderful review! We are delighted to hear that you had a great stay with us during the holiday. Our staff takes great pride in providing excellent service and assistance to all our guests, and it's wonderful to know that they made a positive impact on your experience. We are also glad that you enjoyed the spacious and clean room, as well as the courtesy and professionalism of our housekeepers. We look forward to welcoming you back to our hotel the next time you visit Shenzhen. Thank you once again for choosing to stay with us! IHG Social Listening Team

Response from Property: Dear guest we are truly delighted to hear your positive feedback. We are very pleased that you enjoyed the breakfast with the beautiful greenery view and were satisfied with the quality of the food. It's also great to know that you found the hotel clean and spacious, and that our staff performed well and were friendly. We are very grateful for your satisfaction with the price you paid. We will continue to strive to maintain and even improve our standards to ensure that every guest has a wonderful stay. Thank you again for your kind words and we look forward to welcoming you back in the future. Wish you have a nice day! IHG Social Listening Team