Hanhao Hotel Shenzhen Nanshan Daxin Metro Station Guest Reviews
4.7/5
Outstanding
1389 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1389)
Positive reviews(1368)
Reviews with photos/video(205)
Easy to get around(215)
Friendly front desk staff(194)
Classy environment(163)
Close to metro(150)
Delicious breakfast(81)
Perfect for business trips(19)
Luxurious(10)
Awesome gym(8)
Negative reviews(21)
CHARLEONGLEZ
Superior Queen Room
Stayed in Apr 2024
Business travelers
21 review
4.7/5
Amazing
Posted on Apr 21, 2024
Staff good service
aircond complaint non cold, change room for me immediately
Hotel Xiao du (voice command ) love to use
Open curtain, sleep mode.Easy to control
Breakfast ok
Response from Property: Dear customer: Hello! First of all, thank you very much for choosing our hotel and giving us feedback on our services. We are glad that you are satisfied with our staff service. Regarding the problem that the air conditioning is not cold enough, we are deeply sorry and thank you for reporting this problem to us in time. We are glad that we have changed the room for you immediately and hope that the new room can meet your needs. We will check and repair the air conditioning system of the hotel to ensure that all rooms can provide a comfortable living environment. At the same time, we are glad that you like to use the Xiaodu voice control function, especially the functions such as "open curtains" and "sleep mode". We have been committed to improving customer experience through technological innovation, and your feedback proves that our efforts are effective. Regarding breakfast, we are glad that you are satisfied. We have been committed to providing a rich and diverse breakfast selection to meet the needs of different customers. Finally, thank you again for your stay in the hotel and sharing your feelings. Your feedback is very important to us. It helps us understand where our service is good and where there is room for improvement. We look forward to seeing you again and providing you with better services. I wish you a happy life!
Isaac Tsangg
Elegant Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
service was cery good, and was able to get a free upgrade for us. will definitely come again next time.
Fiona
Superior Queen Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Lovely hotel with good service. New contemporary room with great amenties. Huge tv. Good towels.
Highly recommend.
OzYoPicz
Superior Queen Room
Stayed in Jun 2024
Solo travelers
50 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Easy to find right above the temple on the Main Street.
Dining room serves breakfast and dinners for a very reasonable price.
Rooms are comfy with all mod cons including mini fridge and dual shower faucet 🚿
Robot butlers will deliver Meituan to your room.
Thanks for the great service. Will Gladly stay here again.
Anonymous User
Superior Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 2, 2024
Alice 爱丽丝,thanks for your attention.
High-quality and comfortable service.
🙂
Anonymous User
Superior 2-bed Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 24, 2024
perfect location and friendly helpful service
Response from Property: Dear Guest,Thank you so much for your kind words! We are thrilled to hear that you found our hotel's location to be perfect and our service to be friendly and helpful.Location is indeed a crucial factor in choosing a hotel, and we are proud to offer a convenient spot close to many amenities. Our goal has always been to ensure that guests like you can easily explore the city or get to where they need to be.In terms of service, we strive to create a warm and supportive atmosphere for all our guests. It's truly heartwarming to know that our efforts have been recognized and appreciated by you.Your satisfaction is our greatest reward. We hope to welcome you back soon and continue to provide you with an exceptional experience.Once again, thank you for choosing our hotel and for sharing your feedback. Have a wonderful day!
Guest User
Elegant Queen Room
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 23, 2024
good good
Davidfung0708
Deluxe Queen Room
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Smart home
Guest User
Superior Queen Room
Stayed in May 2024
Couples
18 review
4.7/5
Amazing
Posted on May 4, 2024
henhao
Anonymous User
Elegant Queen Room
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 1, 2024
This hotel left a deep impression on me. From the room to the facilities, from the service to the transportation, I was very satisfied. The bedding in the room was comfortable, which gave me a good rest. The hotel's facilities were also very complete, including a gym, a laundry room, and robot delivery, which allowed me to fully relax in my spare time. In addition, the front desk Xiao Yang was very enthusiastic and professional, which made me feel very friendly. In addition, the location here is also very good, 100 meters away from the subway station, and the transportation is very convenient. There are also many snack restaurants nearby, and the hotel's breakfast is also very delicious, which is absolutely worth the money.
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Response from Property: Thank you very much for your detailed feedback. Every comment is very important to us. They are like precious beacons, guiding us to continuously improve and perfect.
We are very pleased to hear that you are full of praise for the comfort of the room bedding, because ensuring that every guest can get high-quality rest is our constant pursuit. At the same time, the completeness of the hotel facilities is also what we are proud of. From the gym to the laundry room, to the robot delivery service, each one is to meet your diverse needs and make your leisure time more colorful.
The enthusiasm and professionalism of Xiao Yang at the front desk are the epitome of our service team culture. We firmly believe that every employee is a representative of the hotel's image, and their attitude and professionalism will directly affect the guests' accommodation experience. Therefore, we continue to train and motivate employees to ensure that they can provide the best service to every guest.
The superior geographical location and rich dining options in the surrounding area are a highlight of our hotel. We are well aware that in the fast-paced modern life, convenience and comfort are the top considerations for travelers. Therefore, we carefully select the location, striving to allow every guest to easily integrate into the pulse of the city and feel the local culture and customs while enjoying a comfortable stay.
Finally, we are honored to have a delicious breakfast with great value for money. We have been committed to providing guests with healthy, delicious and diverse breakfast options to meet the taste needs of different guests. Your affirmation is our driving force for continuous progress, and we will continue to work hard to bring you more surprises and satisfaction.
Thank you again for your evaluation and recognition, and we look forward to your visit to our hotel again in the future, so that we have the opportunity to serve you again and create more beautiful memories together.
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The front desk service is very good! We also upgraded the room for free. The room is large, the bedding is clean and hygienic, the bathroom is also large, and it is right at the subway entrance, which is convenient for travel. The surrounding environment of the hotel is average.
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Response from Property: Thank you very much for your affirmation and praise of our hotel! We are very honored and pleased to know that you are so satisfied with our front desk service. Being able to provide you with a service experience that exceeds your expectations is the goal of our team's unremitting efforts. Regarding the free upgrade of the room, we hope to express our respect and gratitude to every guest with practical actions.
I am very happy to hear your evaluation of our room. The spacious space, clean and hygienic bedding and comfortable bathroom environment are all comfortable accommodation experiences that our hotel has been committed to creating. We are well aware of the importance of these details to every traveler, so we will continue to work hard to ensure that every guest can feel the warmth and comfort of home.
At the same time, we are also very grateful for your feedback on the surrounding environment of the hotel. Although we are located in a convenient subway entrance and travel is extremely convenient, the surrounding environment may still have room for improvement. We will continue to pay attention and strive to improve in order to bring you a more comprehensive and satisfactory experience.
Thank you again for your valuable evaluation. Your satisfaction is our greatest motivation. I look forward to having the opportunity to serve you again in the future. I wish you all the best and a happy life!
Guest User
Executive Queen Room
Stayed in Aug 2024
Business travelers
37 review
4.7/5
Amazing
Posted on Aug 30, 2024
The room is not bad, quite big, the location is very convenient, next to the subway station, it's very fast to the airport, the breakfast is OK, there are many choices, but the facilities are a little old
Original TextTranslated by Google
Response from Property: Thank you very much for your valuable review. We are very happy to hear that you appreciate the size of the room and the convenience of the location, especially the proximity to the subway station, which brings great convenience to your travel and makes it faster to the airport. At the same time, we are very pleased to know that our breakfast can meet your taste and provide a variety of choices. Regarding the problem that the facilities you mentioned are slightly old, we have taken note of it and will use it as an important reference for future improvements and upgrades. We are working hard to plan the renewal and maintenance plan of the facilities in order to bring you a more modern and comfortable accommodation experience. Please believe that our team will continue to pay attention to and continuously optimize every detail to ensure that every guest can feel the warmth and comfort of home. Thank you again for your feedback and look forward to your visit again, so that we have the opportunity to show a more perfect self. I wish you a happy life and all the best!
Liu_maomao
Executive Queen Room
Stayed in Aug 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Aug 23, 2024
Checked in early in the morning, the lady at the front desk who checked in and checked out was very nice. The next day, I upgraded to a deluxe king-size bed room for free. The room was spacious, with a balcony, a clean bathroom, and good overall facilities.
Original TextTranslated by Google
Response from Property: Thank you very much for your detailed review and high evaluation! We are honored to provide you with warm check-in service in the early hours of the morning, and we are very pleased that the thoughtful attitude of the front desk lady has been recognized by you.
We are very happy to know that you have received a free upgrade to the deluxe king-size bed room because of our service. We have always been committed to providing guests with a living experience that exceeds expectations, and the spacious rooms, the view with balcony and the clean and hygienic bathroom are all manifestations of our commitment to quality. At the same time, the improvement of overall facilities is also our unremitting goal. Thank you again for your feedback, your satisfaction is our driving force. We look forward to continuing to provide you with excellent service and a comfortable environment in the future. If you have any suggestions or needs, please feel free to let us know, we will serve you wholeheartedly. Looking forward to your visit again and wish you a happy life!
Guest User
Elegant Queen Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Nice hotel, I was traveling alone so small hemp with a large comfortable bed, clean superb television. Advantage of the proximity 150 m from the Dexin metro line 1. Interesting district many small narrow streets full of shops and also massage parlors and restaurants. The breakfast at the hotel is delicious large choice and you have on request soups cooked just for you. The welcome and the follow-up was perfect Zimo taking care of the customers like the rest of the team as well as the floor staff. Difficult to discuss in English too bad but we managed to understand each other I stayed 4 nights and especially an incredible price for this small hotel. Nice also the induction phone charger on the bedside table
I am a French traveler
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JohnnyGubler
Elegant Queen Room
Stayed in Aug 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The hotel is next to Exit A of Nanshan Daxin Subway Station. There are many places to eat around it, which is very satisfying. The intern girl at the hotel front desk is very enthusiastic and will patiently answer questions. The cleaning lady is also great and will tell you how to use the smart voice system. The room layout is reasonable. The room I stayed in has one side facing the street, but the sound insulation is good and I slept very well. The only small request is that a bottle of hand sanitizer or soap can be placed on the sink. It's a bit uncomfortable to use the toilet.
Original TextTranslated by Google
Response from Property: Thank you very much for your detailed evaluation of our hotel. Your satisfaction is our greatest pursuit and motivation!
I am very happy to hear that you recognize the geographical location of the hotel. The convenient location next to Exit A of Nanshan Daxin Metro Station has indeed brought great convenience to guests' travel. At the same time, the rich dining options around also allow you to easily satisfy your taste buds while enjoying your stay, which makes us very pleased.
Regarding the intern girl at the hotel front desk, her enthusiastic service and patient answering of questions are indeed the pride of our team. Her excellent performance not only won your recognition, but also inspired every member of our team to face every guest with the same enthusiasm and patience.
We are also proud of the cleaning aunt's attentiveness and professionalism. She not only keeps the room clean and hygienic, but also takes the initiative to introduce you to the use of the intelligent voice system. Such thoughtful service undoubtedly adds a convenience and comfort to your accommodation experience.
The rationality of the room layout and good sound insulation are also the direction we have been working hard. We are very happy to hear your affirmation of these aspects, which proves that our efforts have not been in vain.
As for the small request you mentioned, regarding whether hand sanitizer or soap can be placed on the sink, we have recorded it and will make improvements immediately. We will adjust the room configuration as soon as possible to ensure that every guest can enjoy more complete and considerate services when checking in.
Thank you again for your feedback and support. We will continue to work hard to improve the quality of service and provide you and more guests with a better and more comfortable accommodation experience. Looking forward to your next visit and wish you a happy life!