UrCove by HYATT Shenzhen Shekou Cruise Center Reviews
UrCove by HYATT Shenzhen Shekou Cruise Center
2/F, Building T4, Linghai Plaza, Hui Hai Road, Nanshan District, 518068, Shenzhen, China, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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UrCove by HYATT Shenzhen Shekou Cruise Center Guest Reviews
4.8/5
Excellent
793 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(793)
Positive reviews(776)
Reviews with photos/video(469)
Nice sea view(110)
Easy to get around(84)
Friendly front desk staff(80)
Awesome amenities(73)
Delicious breakfast(60)
Close to metro(59)
Well designed(45)
Excellent afternoon tea(8)
Negative reviews(17)
Guest User
Deluxe King Room With Sea View
Stayed in Jun 2024
Travel with friends
1 review
Outstanding
Posted on Jun 28, 2024
今次住UrCove by HYATT令我有超乎預期的服務,staff Foster so helpful and Proactive
Excellent Customer services with friendly manner!
Besides, all staff are well trained and delivered a good services for all of us!
We will come again to enjoy our holiday!
Foster good job and hope to continue support your good team!
Cheers!
Response from Property: My dear guest,Wow, your kind words have truly made my day! I'm thrilled to hear that your stay at UrCove by HYATT was exceptional and that I could contribute to that experience.It's always rewarding to know that our efforts in providing excellent customer service are recognized and appreciated. Your feedback is a testament to the hard work and dedication of our entire team.Please know that we value your loyalty and look forward to the opportunity to serve you again in the future. Thank you for choosing UrCove by HYATT for your holiday.Cheers to many more happy returns!Best regards,Foster ZhengGeneral ManagerUrCove by HYATT
Anna Sheng
Deluxe Twin Room With Sea View
Stayed in Jun 2024
Travel with friends
4 review
Very Good
Posted on Jun 10, 2024
Beautiful room, wonderful view of the bay. Property is new. But be mindful the rooms are not well isolated, when our neighbor was having shower for 1 hour at 7am - it sounded like somebody is having shower right next to my head.
Response from Property: Thank you for your evaluation and comments. We are very sorry that some of the shortcomings made your stay a little bit imperfect! Only your suggestions can make Xiao Feifei continue to improve. Xiao Feifei constantly reminds herself: service is endless! I believe that next time you stay, you will have a new and better experience! I wish you a happy life! ----General Manager-Stephen Tu
Guest User
Deluxe King Room With Sea View
Stayed in Jul 2024
Couples
2 review
Outstanding
Posted on Jul 15, 2024
Very nice design, comfortable room, easy access location. Joyce
Response from Property: Dear Guest, Thank you for taking the time to share your experience at Urcove by HYATT. Thank you for your review of Joyce, and thank you for your 5 points! Every city will always have a reason to be missed, every season has our unbearable scenery, every hotel has their sweet and warm memories, I hope UrCove Hotel Prince Bay will be the warmest and most unique one in your memories! Foster Zheng General Manager, Urcove by HYATT
Ivonne
Superior 2-bed Room
Stayed in Oct 2024
Travel with friends
9 review
Outstanding
Posted on Oct 21, 2024
Fancy hotel. Sparkling clean. Beautiful amenities. And lovely personal. We enjoyed a lot and just 5 min by taxi there are restaurants and bars!
Guest User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
2 review
Posted on Aug 25, 2024
My hotel experience was notably disappointing for several reasons:
1. **Cold Service Attitude**: The receptionists exhibited a lack of warmth and enthusiasm, detracting from the check-in process and issue resolution.
2. **Room Hygiene Concerns**: Upon entering the room, a noticeable foul odor emanated from the bathroom, which regrettably took an unreasonably long time to rectify, highlighting hygiene concerns.
3. **Inaccurate Room Service**: The room service failed to accurately fulfill the placed orders, with several items missing entirely, thereby diminishing the overall quality of the stay.
4. **Delays and Misinformation**: The delay in providing the welcome drink, coupled with unclear communication regarding service details, resulted in unnecessary waiting and confusion.
In conclusion, the service quality and attitude fell short of expectations, leading to a significant level of dissatisfaction. It is advisable to relay this feedback to the hotel management to prompt improvements in service delivery and overall customer satisfaction.
Guest User
Guestroom - Sea-View (Double Bed)
Stayed in Oct 2024
Travel with friends
15 review
Outstanding
Posted on Oct 6, 2024
Nice view and spacious! The hotel is clean and equipped with everything you need.
Lorenzo
Deluxe King Room With Sea View
Stayed in Jul 2024
Solo travelers
20 review
Posted on Jul 6, 2024
Hotel is cool and clean, room spacious, breakfast not so good actually, and the gym is really to a bare minimum. They could give at least access to the pool. The staff is friendly but some difficulties with english hence handling foreigners issues..
Response from Property: Dear Guest,Thank you for taking the time to share your experience at Urcove by HYATT. I apologize for any shortcomings you encountered during your stay. We value your feedback and appreciate your understanding.We are committed to enhancing our services and will certainly take your comments into consideration to improve your future experience with us.Warm regards,Foster ZhengGeneral Manager, Urcove by HYATT
Pee Nok
Superior Queen Room
Stayed in Jun 2024
Family
2 review
Posted on Jul 2, 2024
The hotel is relatively new but it is very noisy and smoke smell is roaming around the room and I chocked serveral times. I couldn't sleep at all, the reception is not able to solve the smoke issues.
Response from Property: Dear Guest,Greetings from Shenzhen Prince Bay Urcove by HYATT Hotel. It is our great honor to serve you, and we are deeply appreciative of your choosing us as your accommodation.We value your feedback immensely, recognizing it as a testament to your care and support for our establishment. Your suggestions are not only heard but are also considered with the utmost seriousness. Our commitment is to carefully review and address each point to ensure that your future stays with us are even more comfortable and welcoming.On behalf of the entire team , we eagerly anticipate your next visit and look forward to the opportunity to continue providing you with exceptional service.Warm regards,Foster ZhengGeneral ManagerUrCove by HYATT
Daddy boy88
Superior 2-bed Room
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Jul 26, 2024
The place is near to metro and the hotel room was big and spacious good for families.
Chris9969
Deluxe King Room With Sea View
Stayed in Aug 2024
Business travelers
2 review
Outstanding
Posted on Sep 4, 2024
excellent, very close the Shekou port. Very nice and spacious room
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Solo travelers
29 review
Outstanding
Posted on Oct 18, 2024
beautiful view, best hidden secret
Guest User
Superior Queen Room
Stayed in Jul 2024
Travel with friends
1 review
Very Good
Posted on Aug 1, 2024
Good experience with helping staff
Guest User
Deluxe Twin Room With Sea View
Stayed in Apr 2024
Travel with friends
10 review
Very Good
Posted on Apr 20, 2024
Thanks for the wonderful service!
Guest User
Superior Queen Room
Stayed in Oct 2024
Other
81 review
Outstanding
Posted on Oct 27, 2024
Very good
Anonymous User
Yifei Unparalleled Sea View Tub Room
Stayed in Oct 2024
Couples
1 review
Outstanding
Posted on Oct 22, 2024
The invincible sea view bathtub room we stayed in this time was amazing! The room was extremely spacious, especially the living room area, which was equipped with two comfortable large sofas and a spacious coffee table, which made people feel very comfortable. Because it was a special day to celebrate, the hotel manager also thoughtfully arranged red wine, fresh fruits and simple and tasteful decorations, which really made people feel warm and surprised. The overall experience was great, and it is highly recommended to travelers who are looking for a high-quality accommodation experience!
Original TextTranslated by Google
6/11
Response from Property: Dear guests, hello, thank you for staying at the Hyatt's brand, the Yifei Hotel. With its favorable conditions and location, it has become the first choice for travel. Remember to follow us and recommend it to your friends to gather together in Yifei's "Creative Space". The photos you took are better than those taken by our royal photographers. It is very professional. Thumbs up! We sincerely look forward to your next visit, so that we can provide you with extraordinary and excellent services again. Please give us more valuable suggestions. We look forward to meeting you next time and sharing more different experiences with you. General Manager of Yifei Hotel - Foster Zheng