Atour S hotel Kexing Science Park Shenzhen Nanshan Reviews
Atour S hotel Kexing Science Park Shenzhen Nanshan
101, Building C, Aotke Xing Science Park, No. 10, Qiongyu Road, Science Park Community, Yuehai Street, Nanshan District, Shenzhen, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Atour S hotel Kexing Science Park Shenzhen Nanshan Guest Reviews
4.8/5
Excellent
639 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(639)
Positive reviews(630)
Reviews with photos/video(294)
Delicious breakfast(129)
Classy environment(83)
Friendly front desk staff(70)
Loved the view(57)
Would stay again(27)
Many amenities(23)
Excellent afternoon tea(15)
Awesome gym(7)
Negative reviews(9)
Lynnnne
Jimu City View King Room
Stayed in Aug 2024
Couples
1 review
Amazing
Posted on Sep 2, 2024
The night view was nice. Suitable for couples. The first room I went in has a very bad smoking smell. Fortunately, they changed a new room for me :)
Response from Property: Dear guest,Thank you so much for your review. We're glad you enjoyed the nice night view. Our hotel indeed aims to provide a romantic atmosphere suitable for couples.We apologize for the unpleasant smoking smell in the first room. We're happy that our staff was able to quickly address the issue and provide you with a new room. We always strive to ensure our guests have a comfortable and pleasant stay. We look forward to welcoming you back again in the future.
Baofen
Executive Queen Room
Stayed in Apr 2024
Family
6 review
Outstanding
Posted on May 19, 2024
Will come back to this hotel in future. Hotel provide nice breakfast, tea time and also supper. Room very spacious and clean. Housekeeping very helpful help me iron my dress and refuse to take tips. So kind. Overall 5 star experiences. Hotel also near to mix wan xiang tian di mall
Guest User
Executive 2-bed Room
Stayed in Jun 2024
Family
2 review
Amazing
Posted on Jun 8, 2024
The room is nice and big. The staff is very friendly. A big shout out to 时秒, she was very helpful in breakfast and reception.
Guest User
Executive 2-bed Room
Stayed in Aug 2024
Family
3 review
Posted on Aug 25, 2024
Refrigerator is not cold. Drink food and fresh fruits are not good.
Response from Property: Dear Guest,We apologize sincerely for the inconvenience caused by the refrigerator not being cold. This is definitely not the experience we want you to have. Our maintenance team will immediately look into this issue and ensure that it is resolved promptly.We understand your concern about the condition of your drink, food, and fresh fruits. We take food safety and quality very seriously, and we will take steps to prevent such situations from happening again in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back again and provide you with a much better experience.
Fiona艷如
Superior Queen Room
Stayed in Sep 2024
Business travelers
3 review
Outstanding
Posted on Sep 29, 2024
very good！
Leung
Superior Queen Room
Stayed in Jun 2024
Business travelers
8 review
Outstanding
Posted on Jun 15, 2024
Fei changhao
Cheung
Executive 2-bed Room
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 10, 2024
Good service
Guest User
Executive Queen Room
Stayed in Oct 2024
Family
6 review
Outstanding
Posted on Oct 3, 2024
Very, very good Li Hotel. Check-in is on the 24th floor. We landed in Shenzhen at 5 a.m. that day and it was already 8 a.m. when we arrived at the hotel. The front desk staff also found a way to help us arrange check-in in advance. The whole house smart is very good in the room, and the service is better than a five-star hotel. It will be my first choice for staying in Shenzhen in the future
Original TextTranslated by Google
Response from Property: [Ao Te Ke Xing Ya Duo S Hotel] - your exclusive resting place. Here, high-quality service and friendly attitude are our unchanging commitment, and every detail reveals our care for you. In the morning, you will be awakened by a rich and delicious breakfast, and every bite is the ultimate care for your taste buds. And our facilities are always kept up to date and cutting-edge, just to bring you an unprecedented accommodation experience. Ao Te Ke Xing Ya Duo S Hotel is not only accommodation, but also an extension of quality life.
Guest User
Jimu Twin Room
Stayed in Sep 2024
Business travelers
4 review
Outstanding
Posted on Sep 20, 2024
The room is clean and the breakfast is delicious. There is also a terrace on the 24th floor. There is a 24-hour gym and laundry room. It was a very good stay. I will choose this hotel for business trips in the future.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for giving us such a high evaluation in your busy schedule. Your satisfaction is our unremitting pursuit.
We are very happy to know that you are satisfied with the cleanliness of the room. We have been committed to providing every guest with a clean and comfortable living environment, so that you can feel the warmth of home during your journey.
We are honored to receive your praise for breakfast. Our chef team carefully selects ingredients and makes every dish with heart, striving to bring you a delicious breakfast and inject full vitality into your day.
The terrace on the 24th floor is a major feature of our hotel, where you can enjoy the beautiful city scenery and relax. At the same time, the 24-hour gym and laundry room also provide more convenience for your travel.
Thank you again for your support and recognition of our hotel. We look forward to your next visit. Whether it is a business trip or a trip, we will serve you wholeheartedly and create a more perfect stay experience for you.
Shangtianxia
Jimu City View King Room
Stayed in Sep 2024
Travel with friends
30 review
Outstanding
Posted on Sep 22, 2024
The hotel service is very good. They will try their best to help solve any problems. Thanks to Manager Zhang Jiaxiu and his team.
The location of the hotel is also very good. It is close to Shenzhen Bay Park and Talent Park. It is really comfortable to go there and relax at night. The room facilities are relatively new. The quality of Atour is very good. Almost every Atour has the same facilities. I am very picky about my bed. Atour's bed is just the right hardness and softness, and the pillows are also very comfortable.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and recognizing Atour S Hotel, your satisfaction and praise are our greatest motivation. We are always committed to providing you with a comfortable environment, high-quality services and unforgettable experiences. Your support is the source of our continuous progress, and we will continue to work hard to ensure that every guest can feel the warmth of home and the joy of travel. Thank you again for your trust and support, and we look forward to your visit again. We will welcome you with more enthusiasm and more thoughtful service!
Guest User
Executive 2-bed Room
Stayed in Sep 2024
Solo travelers
5 review
Outstanding
Posted on Sep 12, 2024
The hotel is very comfortable. Xiao Liao at the front desk is very considerate. He helped introduce the route, did the laundry, and arranged for the driver to pick us up. It was my first time in Shenzhen, and I felt the warmth that this city brought us! Breakfast and dinner are very rich, and you can eat local specialties without going out. Thank you Atour, thank you Xiao Liao, I wish you a smooth work, and I wish your hotel a prosperous business!
Original TextTranslated by Google
Response from Property: Dear friends, we are very grateful for your praise for Atour S Hotel, Shenzhen Nanshan Science and Technology Park. We will turn this encouragement into motivation for progress and return your trust with more professional services. We wish you a smooth work and happiness!
Guest User
Executive Queen Room
Stayed in Aug 2024
Travel with friends
1 review
Outstanding
Posted on Aug 19, 2024
I am especially grateful for the help and patience of the front desk staff.
My stay was perfect. I would like to especially praise the private car pick-up service provided by your hotel, which greatly facilitated my travel. The driver was professional and enthusiastic, making me feel comfortable and at ease on the road. For this reason, I must give your hotel a big thumbs up! I look forward to staying here again, and I hope your hotel can continue to maintain such high-quality service.
Original TextTranslated by Google
Response from Property: Dear guest:
Thank you very much for your high evaluation and recognition of our hotel! We are honored to have such a perfect stay experience for you.
The front desk staff will be very encouraged to know your gratitude, and they will remain patient and enthusiastic as always. The fact that the private car pick-up service can be praised by you is also a great affirmation of our team. We will convey your praise to the driver to him, and I believe this will inspire him to continue to provide better services to every guest.
We look forward to your visit again, and will work tirelessly to always maintain high-quality service, so that every stay of yours is as warm and comfortable as home.
I wish you a happy life!
Anonymous User
Executive 2-bed Room
Stayed in Aug 2024
Travel with friends
12 review
Outstanding
Posted on Aug 18, 2024
The hotel does an excellent job cleaning, both the corridors and common areas are spotless.
The hotel room was spacious and comfortable, the mattress and pillows were of good quality, and I had a good night's sleep.
The lady at the front desk provided very good service. Our problems were solved very well and we felt like we were well taken care of. I will recommend my friends to stay here next time they come to Shenzhen.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for giving us such a high evaluation! It has always been our pursuit to let you enjoy a clean and comfortable environment, a high-quality sleeping experience and considerate service in the hotel. Your satisfaction and recommendation are the greatest encouragement to us. We look forward to your and your friends' visit again, and we will definitely provide you with better services. I wish you a happy life!
Guest User
Executive Queen Room
Stayed in Aug 2024
Business travelers
1 review
Outstanding
Posted on Aug 17, 2024
Staying at Atour is a very good choice, as if stepping into a warm dream. From the moment I stepped into the hotel, the warm and friendly staff made me feel at home.
The room is very delicately decorated, and every detail reveals the care. The comfortable bed and soft pillows made me sleep well all night. The facilities and equipment in the room are a good experience and I will choose it for a long time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high evaluation of the Aoteko Xingya Duo S Hotel! We are also sincerely happy to hear that you have had a warm and wonderful experience here. We look forward to your visit every time. We will continue to provide you with quality service and make your every stay as warm and comfortable as home.
Guest User
Superior Queen Room
Stayed in Aug 2024
Other
1 review
Outstanding
Posted on Aug 16, 2024
Today, when I checked out at the front desk, I was about to walk to the elevator when I was stopped by the girl in the front hall. Manager Li came close to me and whispered to me if I was on my period. The back of my sunscreen clothes was sticky and very obvious. I was confused and at a loss at the time, and the girl said she could help me deal with it. Along the way, she took me from a place with few people to help me, took me to her office, and took a new sanitary napkin to me. I collapsed even more when I saw it, and it was stained with a large area. At that time, I was so embarrassed that I was going to die. She went to help me find the quilt in the office, and then helped me deal with my skirt. She almost used up a whole pack of tissues, and then used a hair dryer to help me dry it, and helped me rub it with hand wash, and also told me to go back and soak it in explosive salt and wash it. I was really touched. This was not her job, but she did it so carefully and meticulously. And such a private thing did not disdain to help me wash it by hand. I didn't even know that Atour also provided sanitary napkins. I was really touched in my heart, and I am very grateful to Manager Li at the front desk for helping me so sincerely and enthusiastically.
Original TextTranslated by Google
