Tiger
October 30, 2024
1. The hygienic condition of the room is not as clean as stated, and there are some stains on the floor and bathroom.
2. Trip.com shows that the customer service hours of the apartment are 24 hours a day, from 9 a.m. to 3 a.m. today. I contacted the customer service via WeChat at about 12 p.m. to inquire about the video in the room, which played for 5 seconds and listened for 5 seconds without stopping. I couldn't see the repeat, and there was no response at all. The apartment's customer service WeChat only responded the next day because I fell asleep, so there was no response, and the response said that there was nothing I could do. Do I need to handle this situation myself? The free video service in the room is an included service and cannot be enjoyed at all
3. The air conditioner in the room drips very seriously. I told the customer service that when this happens, I will temporarily put a towel on the ground to absorb water. When the customer service comes to replenish the necessary supplies, I thought they would deal with it, but they looked at it. No response at all, no solution provided
This greatly affects the mood of this trip
4. I made a reservation to check out at 2 pm on the day of check-out. At 12 noon, the customer service messaged me on WeChat and asked me if I wanted to stay one more night. I said I didn’t just check out at 2 pm. I sent a picture. I showed them my reservation time and they seemed completely unaware.
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