Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station) Reviews
Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)
Complex Building of Cuihu Mountain Villa, Longgang District, Shenzhen, Guangdong, 518115, ChinaView Hotel Details
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Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station) Guest Reviews
4.6/5
Very Good
737 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(737)
Positive reviews(715)
Reviews with photos/video(60)
Easy to get around(64)
Friendly front desk staff(59)
Classy environment(53)
Quiet & comfortable(40)
Convenient parking(36)
Perfect for business trips(34)
Close to metro(31)
Tasty food(9)
Negative reviews(22)
Muhammad Abdulsalam
Featured Room (Double bed)
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on May 14, 2024
The service was awesome 🤩👏
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior Queen Room
Stayed in Aug 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Perfect counter services 👏👏👍. Thanks a lot especially Ms 張
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey
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RAKESH KUMAR CHAUHAN
Superior Queen Room
Stayed in Nov 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Excellent Customer support, everything is available surrounding it
Response from Property: 感謝您對我們酒店的認可,歡迎您再次回家。
Rendaozhongyuan
Superior Queen Room
Stayed in Jul 2023
Business travelers
40 review
3.2/5
Posted on Jul 3, 2023
The environment, sanitation, and supporting facilities are acceptable, just let me add 20 yuan to change to a better room, because it depends on a subway line, it was so noisy that I didn't sleep well all night, hey!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing. I am sorry for the inconvenience caused to you. Some room types in the hotel may be relatively noisy near the road. You can choose other room types to experience next time. At the same time, we will work hard Complete other service details. I hope to bring you a brand-new staying experience next time. I sincerely look forward to your continued support of Tangkeng Vienna Hotel. The hotel team is looking forward to your stay again! !
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Sharonbaobao
Featured Room (Double bed)
Stayed in Jun 2023
Business travelers
4 review
4.2/5
Very Good
Posted on Jun 7, 2023
The guy at the front desk and the lobby manager knew about my lumbar spine problem when I checked in. They gave me a free upgrade and gave me a pleasant check-in experience
What needs to be mentioned is the hotel breakfast. There are few varieties and poor quality. The steamed buns are all steamed and there is only one kind of fried pork slices. It is too difficult to choose
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Vienna Hotel Tangkeng Subway Station, and for giving us a good review of our service quality. We will feed back your breakfast questions to the breakfast department. We will work hard to improve in the future and strive to get your full score. The hotel is adjacent to Henggang Commercial Center District, Tianhong Shopping Center, eating, drinking and entertainment theaters, everything is available. I look forward to your visit again and wish you a happy life!
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Guest User
2-bed Room With Lake View
Stayed in Mar 2023
Business travelers
1 review
3.0/5
Posted on Apr 2, 2023
The front desk service of the hotel is okay, but the room smells bad. The quilt and pillows on the bed are very old and wet. It feels like they haven't been replaced for many years, or they haven't been washed and dried. It's uncomfortable to cover them all night. Sleep well, it's really not like the bedding in Vienna. I originally needed to stay for two nights, but after staying for one night, I immediately checked out and changed places.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. The recent rainy weather in Shenzhen is indeed quite humid. Your valuable opinion is very important to us. If you come here next time, you hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Guest User
Deluxe Queen Room
Stayed in Feb 2023
Other
6 review
2.7/5
Posted on Feb 22, 2023
The service attitude is very good,
But the hotel facilities are indeed a bit old. It looks so good on the outside, but in fact, the inside is very old, and the elevator is also very old.
The sound insulation effect is average, and you can hear the business talking next door
It is said that it is for the exam, and they asked to arrange a quiet room, but the result is still facing the road. It is not recommended for people with light sleep
The facilities inside are also very old, I feel that the auntie didn't clean it very well
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Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing, and I am sorry for the inconvenience caused to you; the hotel is currently being renovated and upgraded, and I hope you will have the opportunity to try our rooms in different formats, which will definitely give you a different stay experience! Regarding room sanitation, the cleaning department of the hotel has strengthened its management, and we will also strive to improve other service details. I hope to bring you a brand-new staying experience next time. I sincerely look forward to your continued support of Tangkeng Vienna Hotel. The hotel team is looking forward to your stay again! !
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。我們催預離的時間都是在下午13:30-14:00期間,至於您反饋的我們給您致電入住時間是確保您當天到店時間,我們提前安排好房間,部分客人可能會不來的我們會告知可以通過平台申請退款,確保客人不受損失。您的寶貴意見我們領導非常重視,已積極核實改進,若您在入住期間有任何問題都可致電前台,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!