Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)

Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station) Reviews

Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)

Complex Building of Cuihu Mountain Villa, Longgang District, Shenzhen, Guangdong, 518115, ChinaView Hotel Details
Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)
Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)
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Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station) Guest Reviews

4.6/5
Very Good
737 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(737)
Positive reviews(715)
Reviews with photos/video(60)
Easy to get around(64)
Friendly front desk staff(59)
Classy environment(53)
Quiet & comfortable(40)
Convenient parking(36)
Perfect for business trips(34)
Close to metro(31)
Tasty food(9)
Negative reviews(22)
Muhammad Abdulsalam
Featured Room (Double bed)
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on May 14, 2024
The service was awesome 🤩👏
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior Queen Room
Stayed in Aug 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Perfect counter services 👏👏👍. Thanks a lot especially Ms 張
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey
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RAKESH KUMAR CHAUHAN
Superior Queen Room
Stayed in Nov 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Excellent Customer support, everything is available surrounding it
Response from Property: 感謝您對我們酒店的認可,歡迎您再次回家。
Rendaozhongyuan
Superior Queen Room
Stayed in Jul 2023
Business travelers
40 review
3.2/5
Posted on Jul 3, 2023
The environment, sanitation, and supporting facilities are acceptable, just let me add 20 yuan to change to a better room, because it depends on a subway line, it was so noisy that I didn't sleep well all night, hey!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing. I am sorry for the inconvenience caused to you. Some room types in the hotel may be relatively noisy near the road. You can choose other room types to experience next time. At the same time, we will work hard Complete other service details. I hope to bring you a brand-new staying experience next time. I sincerely look forward to your continued support of Tangkeng Vienna Hotel. The hotel team is looking forward to your stay again! !
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Sharonbaobao
Featured Room (Double bed)
Stayed in Jun 2023
Business travelers
4 review
4.2/5
Very Good
Posted on Jun 7, 2023
The guy at the front desk and the lobby manager knew about my lumbar spine problem when I checked in. They gave me a free upgrade and gave me a pleasant check-in experience What needs to be mentioned is the hotel breakfast. There are few varieties and poor quality. The steamed buns are all steamed and there is only one kind of fried pork slices. It is too difficult to choose
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Vienna Hotel Tangkeng Subway Station, and for giving us a good review of our service quality. We will feed back your breakfast questions to the breakfast department. We will work hard to improve in the future and strive to get your full score. The hotel is adjacent to Henggang Commercial Center District, Tianhong Shopping Center, eating, drinking and entertainment theaters, everything is available. I look forward to your visit again and wish you a happy life!
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Guest User
2-bed Room With Lake View
Stayed in Mar 2023
Business travelers
1 review
3.0/5
Posted on Apr 2, 2023
The front desk service of the hotel is okay, but the room smells bad. The quilt and pillows on the bed are very old and wet. It feels like they haven't been replaced for many years, or they haven't been washed and dried. It's uncomfortable to cover them all night. Sleep well, it's really not like the bedding in Vienna. I originally needed to stay for two nights, but after staying for one night, I immediately checked out and changed places.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. The recent rainy weather in Shenzhen is indeed quite humid. Your valuable opinion is very important to us. If you come here next time, you hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Guest User
Deluxe Queen Room
Stayed in Feb 2023
Other
6 review
2.7/5
Posted on Feb 22, 2023
The service attitude is very good, But the hotel facilities are indeed a bit old. It looks so good on the outside, but in fact, the inside is very old, and the elevator is also very old. The sound insulation effect is average, and you can hear the business talking next door It is said that it is for the exam, and they asked to arrange a quiet room, but the result is still facing the road. It is not recommended for people with light sleep The facilities inside are also very old, I feel that the auntie didn't clean it very well
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Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing, and I am sorry for the inconvenience caused to you; the hotel is currently being renovated and upgraded, and I hope you will have the opportunity to try our rooms in different formats, which will definitely give you a different stay experience! Regarding room sanitation, the cleaning department of the hotel has strengthened its management, and we will also strive to improve other service details. I hope to bring you a brand-new staying experience next time. I sincerely look forward to your continued support of Tangkeng Vienna Hotel. The hotel team is looking forward to your stay again! !
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Guest User
Superior Queen Room
Stayed in Nov 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Nov 19, 2024
這家酒店的服務非常周到,員工熱情友好,讓人倍感温馨。客房整潔舒適,設施齊全,早餐豐富多樣,味道美味可口。酒店環境優美,位置便利,交通便捷。總體來説,這家酒店給我留下了深刻的印象,強烈推薦給各位朋友,下次有機會我一定會再次入住!
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的點評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 23, 2024
我們領導出差定的,沒想到還真的很不錯,價格也很優惠
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Response from Property: 謝謝您對我們酒店的認可,歡迎常來!
Anonymous User
Deluxe 2-bed Room
Stayed in Sep 2024
Travel with friends
16 review
3.7/5
Posted on Sep 14, 2024
為了演唱會行程定的酒店,中規中矩的酒店,該有的都有,去大運中心體育場還算方便,距離地鐵站有點遠,步行要十幾分鐘,但地鐵站附近有共享單車,騎行大概5分鐘
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Response from Property: 感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Superior Queen Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 4, 2025
酒店的服務非常周到,員工熱情友好,讓人倍感温馨。客房整潔舒適,設施齊全,早餐豐富多樣,味道美味可口。酒店位置便利,交通便捷。總體來説,強烈推薦給各位朋友,下次有機會一定會再次入住!
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Response from Property: 尊敬的住客您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大動力,讓我們在今後的服務中不斷提升,不斷創新,衷心期待您的再次光臨
Guest User
Featured Room (Double bed)
Stayed in Nov 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 10, 2024
服務員工的是什麼
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的點評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Nandekeaiya
Superior Queen Room
Stayed in Nov 2024
Couples
1 review
2.2/5
Posted on Nov 3, 2024
真的很差!後悔程度!一進門一股很無語的很難聞的櫃體刺鼻的味,就是那種很差的油漆塗在木頭上的味道!也怪我,應該是不通風沒看清是無窗!也不能升級到有窗!🤢🤢然後燈也是很無語,一閃一閃,不開燈黑暗難受,開燈閃的頭痛!🤢🤢我用積分辦理了延遲到15點前退房的服務,12點就開始打電話來喊我去退房,我真的是無語到家了!🤢🤢我入住的時候也是比較晚到,23點的時候酒店來打電話試探我會不會去辦理入住睡那個房了,他在算盤着收了我這份再多開給一個人一份。第一次住這麼垃圾的維也納。不特地差評對不起我的內心的憤怒!
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。我們催預離的時間都是在下午13:30-14:00期間,至於您反饋的我們給您致電入住時間是確保您當天到店時間,我們提前安排好房間,部分客人可能會不來的我們會告知可以通過平台申請退款,確保客人不受損失。您的寶貴意見我們領導非常重視,已積極核實改進,若您在入住期間有任何問題都可致電前台,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
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Guest User
Deluxe Queen Room
Stayed in Jun 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jun 27, 2024
有免費停車場,住的靠裡麪的房間,比較安靜,房間很大很寬敞,服務員都比較熱情,需要什麼都很及時,很不錯的一次體驗,還會再來的。
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Superior Queen Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 20, 2024
服務很好,還給免延退房,環境也不錯,上電梯也需要刷卡安全到位
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
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