Greentree Inn Express (Shenzhen Kengzi) Guest Reviews
4.4/5
267 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
Filter by:
Sort by:
All reviews(267)
Positive reviews(252)
Reviews with photos/video(128)
Friendly front desk staff(49)
Classy environment(23)
Quiet & comfortable(23)
Delicious breakfast(19)
Easy to get around(19)
Convenient parking(15)
Convenient for shopping(8)
Near shopping area(5)
Negative reviews(15)
Remy Lim
Discount Double Room
Stayed in jan. 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on 7. jan. 2024
Hotel room is good and clean, there’s McDonald’s and KFC within 300 metres, the nearest metro station is Kengzi metro station is within 700metres, there’s 24 hours convenience stores at hotel downstairs, hotel staffs are approachable. At hotel downstairs, there’s a stall selling Chang Fen (肠粉)、it’s very good I highly recommend you all to try, rmb 6 only. Once you reach downstairs, on your left there’s a mini slope, there’s a stall within 20metres. Kindly find the photos attached.
sagereine7
Superior Queen Room (1.5m bed)
Stayed in feb. 2023
Solo travelers
45 review
4.5/5
Great
Posted on 19. feb. 2023
The place is good, the staff are perfect but the rooms need renovation especially the bathroom.
Response from Property: Thank you for your comment. We have started to decorate gradually
Guest User
Discount Double Room
Stayed in apr. 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on 18. apr. 2022
is good
Response from Property: Thank you for sharing. We will end our efforts
Anonymous User
Discount Double Room
Stayed in dec. 2023
Business travelers
5 review
1.0/5
Posted on 17. dec. 2023
The room has a peculiar smell, the space is small, and the parking spaces are few and small. Novices are not allowed to enter. Service is poor. The important thing is that the police will check the room! ! ! Conclusion It is not recommended to stay.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. If the inspection in the jurisdiction does not specify a hotel, please cooperate with me. Xiaoge cannot avoid it. It is unintentional to cause inconvenience to you. Xiaoge has thought about it!
Guest User
Superior Queen Room (1.5m bed)
Stayed in apr. 2023
Business travelers
2 review
1.0/5
Posted on 17. apr. 2023
It is the first time for someone who travels frequently to encounter such a stench. The room has a really strong smell. It smells like shoes, toilets and old carpets. I have changed four rooms and it is seriously inconsistent with the photos. I must choose the front desk carefully. The attitude was extremely bad, as if I owed her a look. It was the first time I encountered a razor, and the lighting in the room was a complete scam. In my opinion, I have stayed in this chain before, and it was not like this. I will never come back again. This hotel is so ex
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! The hotel is being renovated layer by layer. We will arrange for you to stay in a new room next time. We are deeply sorry for your experience during your stay at the hotel.
Guest User
Double-bed room
Stayed in aug. 2023
Business travelers
1 review
1.0/5
Posted on 5. aug. 2023
There are many companies nearby. I recently went on a business trip and stayed in a 33-square-meter house elsewhere. I stayed in a 30-square-meter house here and felt it was less than half the size elsewhere. I won’t mention it. I left early in the morning and forgot to ask for an invoice. I later called I asked again over the phone, but there was no electronic version, and it had to be mailed in paper form, and it still had to be paid.
I won’t choose it again for business trips in the future, it’s too bad
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at GreenTree Inn Shenzhen Pingshan Kengzi Subway Station Hotel and for commenting on your hotel experience. We deeply regret that this time it did not meet your expectations and the relevant departments will make improvements. , in order to meet your standards. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!
Guest User
Superior Queen Room (1.5m bed)
Stayed in okt. 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on 28. nov. 2022
The hotel environment is good, close to the subway, convenient to travel, the lady at the front desk is friendly
front desk
Original TextTranslated by Google
Response from Property: Your beauty, like a breeze, brings a little bit of coolness to this season. Your smile, like fructose, dilutes all the sadness in this season. Your recognition and praise give us infinite motivation, persistence, and expectation , this is just the beginning, I firmly believe that we will meet again! ---Looking forward to your little princess
Wuyingshanren2010
Superior Queen Room (1.5m bed)
Stayed in jul. 2022
Business travelers
21 review
3.0/5
Posted on 5. aug. 2022
The facilities are average, there is no network socket in the room, and there is no power socket on the desk
Original TextTranslated by Google
Response from Property: It's a pity that we didn't get five-star praise from the guests. Our hotel's WIFI network is ceiling-mounted, and there are three power outlets under the table for the power supply. Xiaoge will actively follow up the corresponding situation, and also look forward to a brand new look when Mr. Keguan comes down! ----Little Gege who is striving to make progress
Guest User
Discount Double Room
Stayed in jul. 2022
Business travelers
2 review
2.0/5
Posted on 9. jul. 2022
It is old, and there is a charge for the tea inside. This is the first time I have encountered this kind of
Original TextTranslated by Google
Response from Property: It's a pity that I didn't give you a full-score experience. There are two packs of black tea for free, and the other three packs are priced. Choose according to your needs. Thank you for your suggestion, and I hope to have another opportunity to serve you service, looking forward to your next visit! ---- A small grid that strives to make progress