Vienna Hotel (Shenzhen Guanlan Guanhuyuan) Reviews
Vienna Hotel (Shenzhen Guanlan Guanhuyuan)
No.513 Sili Road, Longhua District, Shenzhen, Guangdong, ChinaView Hotel Details
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Vienna Hotel (Shenzhen Guanlan Guanhuyuan) Guest Reviews
4.6/5
Very Good
291 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(291)
Positive reviews(282)
Reviews with photos/video(39)
Awesome rooms(76)
Classy environment(32)
Friendly front desk staff(31)
Large rooms(19)
Average sound insulation(13)
Convenient parking(12)
Stayed multiple times(4)
Comfortable bed(3)
Negative reviews(9)
Guest User
Superior Queen Room
Stayed in Aug 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Excellent service and luxurious accommodations! Highly recommended.
Cattlecare Pty Ltd.
Superior Queen Room
Stayed in Sep 2023
Travel with friends
19 review
4.5/5
Great
Posted on Sep 17, 2023
Everything was good, room was clean, only the breakfast was too minimal. Good place for golf play stay.
Response from Property: Dear guest: Hello! Thank you very much for your good comments. It is Xiaowei's endless honor to receive your affirmation and praise. Your satisfaction is the greatest affirmation for us. During your stay, we will do our best to make you satisfied and choose to stay in our hotel. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Anonymous User
Superior Queen Room
Stayed in Jun 2024
Couples
16 review
5.0/5
Outstanding
Posted on Jun 8, 2024
I thought the hotel in Guanlan would be a bit old. But this hotel gives me a very grand feeling. The room facilities and equipment are well maintained, and there is no trace of age erosion at all. The room is also very large and the windows can be opened for ventilation. Next time I come to Guanlan, I will give priority to this hotel.
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Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Guest User
Superior Queen Room
Stayed in Jun 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 7, 2024
The room was very spacious and well-equipped. The front desk service was enthusiastic and they also upgraded the room type for free. I booked 2 nights on the day of check-in. However, due to changes in my itinerary the next day, I needed to check out early. The lady at the front desk enthusiastically helped to deal with it. Thank you!
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Response from Property: Dear guests: Hello! Thank you for your trust in Vienna (Guanhuyuan Store)! Thank you even more for your generous praise and strong recommendation! I really love Vienna (Guanhuyuan Store) and it’s hard to leave. Vienna (Guanhuyuan Store) is your most beautiful and warmest home in Shenzhen. Remember to come back often when you have time!
Luchibaobao🍼
Superior 2-bed Room
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 2, 2024
This time the hotel room was moved to a different location and soundproof earplugs were provided. The room was very clean, and the front desk staff responded enthusiastically and the process was much faster.
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Response from Property: Dear guests: Hello! Welcome to stay at Vienna Hotel Guanhuyuan Branch again. I'm really excited to see such thoughtful reviews from guests. Thank you again for your support of the hotel and your recognition of our services. We will adopt your suggestions and provide feedback to the department. We at the hotel strive to provide every guest with the most considerate and meticulous service and bring a value-for-money experience to every guest. Vienna (Guanhuyuan Branch) Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Deluxe Room (Double bed)
Stayed in May 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jun 17, 2024
First of all, the decoration of the hotel is really good. I’m very impressed. I didn’t take many photos. The room is also very large. I even invited friends over to chat before going to bed. The hygiene and soundproofing are good. It’s not noisy. The environment is worthy of the price.
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Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! Good luck!
Guest User
Superior 2-bed Room
Stayed in Jan 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 10, 2024
The front desk guy was great, very nice and polite. The hotel was very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your good comments. It is Xiaowei's endless honor to receive your affirmation and praise. Your satisfaction is the greatest affirmation for us. During your stay, we will do our best to make you satisfied and choose to stay in our hotel. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in May 2024
Business travelers
56 review
5.0/5
Outstanding
Posted on May 10, 2024
Facilities: Complete
Sanitation: Clean
Environment: Comfortable
Service: Good attitude Free upgrade Late check-out Like e
Original TextTranslated by Google
Response from Property: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Vienna (Guanhuyuan Branch) will be the warmest and most unique one in your memory! Come back to Vienna (Guanhuyuan Branch) often, and I wish you: well
Guest User
Superior 2-bed Room
Stayed in Dec 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 30, 2023
Very good, very comfortable stay, the lobby looks very grand
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your good comments. It is Xiaowei's endless honor to receive your affirmation and praise. Your satisfaction is the greatest affirmation for us. During your stay, we will do our best to make you satisfied and choose to stay in our hotel. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Business Double Bed Room-Daily Necessities Upon Request
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Good service attitude: The hotel staff is very friendly, warm and thoughtful, giving people a home-like feeling. Complete facilities: The hotel has complete facilities, with a laundry room on the 7th floor and a breakfast room on the 3rd floor. Sanitary environment: The hotel lobby is spacious, the rooms are clean and tidy, and the beds are comfortable
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Vienna (Guanhuyuan Branch) will be the warmest and most unique one in your memory! Come back to Vienna (Guanhuyuan Branch) often, and I wish you: well!
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
27 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The room is very clean. The Vienna brand is trustworthy. I heard the greeting as soon as I entered the door. The front desk service was also very good. I will come again next time. Recommended!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your trust in Vienna (Guanhuyuan Branch)! Thank you for your compliments and strong recommendations! It is really hard to leave Vienna (Guanhuyuan Branch). Vienna (Guanhuyuan Branch) is your most beautiful and warmest home in Shenzhen. Remember to come back often when you have time.
Guest User
Deluxe Room (Double bed)
Stayed in Apr 2024
Other
1 review
3.7/5
Posted on Apr 21, 2024
Let's talk about the two items that didn't get full marks.
First, the environment, not the hotel itself, but the external environment. I stayed in a room on the fifth floor, but the sound of karaoke downstairs lasted from about nine o'clock to more than three in the morning, and they were singing with a microphone. When they sang the high notes, I could even feel the slight vibration of the floor. At 12:30, I called the front desk to communicate, and the front desk said that I had complained before, but the complaint didn't work. From a personal point of view, staying in a hotel is to get a good sleep and rest during a short journey. From this point of view, I can only give a low score to the environment this time. Because this accommodation experience did not solve my most basic needs for staying in a hotel. I hope the hotel can effectively solve this problem in the future.
Then there is the facilities. There is no big problem here, but there is a lighting problem in the room where I live. Specifically, as long as the switch of the corridor light is turned on, all the lighting will be cut off, and then the maintenance personnel must adjust the electric box to solve it. There was no big problem within an hour of my stay. But this problem appeared later. But it is not a particularly serious problem in itself. The lack of corridor lights has an objective impact on the overall lighting of the room, but it is not so serious and acceptable, and the service attitude is very good. So I gave it 4.5 points.
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Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and providing valuable comments and suggestions for our work! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time (give us a chance!) We are working hard and look forward to your witness! Wish you all the best!
Anonymous User
Superior Queen Room
Stayed in Feb 2024
Other
1 review
5.0/5
Outstanding
Posted on Feb 28, 2024
Great, very hygienic
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your good comments. It is Xiaowei's endless honor to receive your affirmation and praise. Your satisfaction is the greatest affirmation for us. During your stay, we will do our best to make you satisfied and choose to stay in our hotel. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Ho
Superior Queen Room
Stayed in Apr 2024
Other
1 review
2.5/5
Posted on Apr 14, 2024
The room smells like smoke
Hygiene level is average
Not much choice for breakfast
The place is relatively isolated
There are no shops around
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Vienna Hotel Shenzhen Guanhuyuan Branch and for evaluating the hotel in your busy schedule. We are deeply sorry that we failed to bring you a satisfactory experience during your stay. We attach great importance to your feedback and will immediately report it to the superiors for rectification. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. I wish you a pleasant journey!
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Thank you very much. I lost my phone in the room and was very anxious. I contacted the hotel at around 10 o'clock in the evening and they immediately helped me find it and kept it for several days. Thank you very much. The hotel is clean and hygienic, and the price-performance ratio is high. I am very satisfied!
Original TextTranslated by Google
Response from Property: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Vienna (Guanhuyuan Branch) will be the warmest and most unique one in your memory! Come back to Vienna (Guanhuyuan Branch) often, and I wish you: well