Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station) Guest Reviews
4.6/5
Very Good
1022 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1022)
Positive reviews(991)
Reviews with photos/video(141)
Easy to get around(105)
Classy environment(90)
Friendly front desk staff(66)
Close to metro(50)
Perfect for business trips(42)
Comfortable bed(27)
Delicious breakfast(23)
Clean bedding(14)
Negative reviews(31)
Guest User
TRIPLE DELUXE
Stayed in Jul 2024
Travel with friends
9 review
3.0/5
Posted on Jul 7, 2024
Perfect
Response from Property: 尊敬的賓客: 您好!非常抱歉給您帶來不好的入住經歷。我們在為您服務的過程中發生的一些遺漏之處,還望您諒解與指正,針對您提出的問題,酒店將加強酒店員工服務培訓,同時,我們也會每天加強監督,正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步,我們誠摯的希望與您取得聯繫,瞭解更多細節,以便做出相應的完善。您可以撥打酒店總機與我們反饋寶貴建議,我們會繼續加油做好相關的服務質量,非常期待您的下次入住,爭取您的滿分好評。酒店設有自助早餐,甘泉送客等服務,希望您再次入住時,能體驗到我們更加優質完善的服務。客户的滿意度是我們努力的動力。再次感謝您對酒店的支持,維也納酒店流塘地鐵站店全體員工期待您的再次光臨!
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Wong
Superior Double Room
Stayed in Mar 2024
Couples
3 review
4.0/5
Very Good
Posted on Mar 7, 2024
Good hotel! Very good front desk and house keeping staff. Plenty of eateries but mainly Chinese food.
Response from Property: 尊敬的賓客您好,感謝您選擇維也納酒店,您的認可和肯定是我們最大的工作動力,維也納是全國連鎖酒店,一切從顧客的感受度出發,先進的設施設備,超標配的選材,免收按金及0秒急速退房,我們本着為服務好每一位顧客的原則,讓來酒店的每一位客人都能有到家的感受而努力,歡迎您隨時關注我們,希望下次來能給您帶來新的體驗,衷心地期待您的再次光臨,我們在維也納等您哦~
inharvv
Superior Double Room
Stayed in Jul 2023
Other
13 review
3.0/5
Posted on Jul 3, 2023
Actually I would say the staff are not really nice and even aggressive. And the toilet and the carpet are not really cleaner than before.
Response from Property: 尊敬的客人,您好!我是您的網上貼身管家“小維”。感謝您抽出寶貴時間對寶安流塘店進行誠摯點評。給您帶來的不便,我們十分慚愧,希望您能夠反饋下關於酒店這邊做得不好的地方,我們也會做相關的備案及整改措施;再次因酒店的不足給您帶來的不便表示抱歉,也真心的希望您能給我們改正錯誤的機會,爭取下次能得到您的五分認可。最後,祝您及您的家人朋友天天開心、事事順意!
Guest User
Executive Double Room
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 29, 2024
026key
Response from Property: 尊敬的賓客,非常感謝您對本店的誠摯的點評,有大家的大力支持與厚愛,我們會一直堅持努力奮鬥加油前進,努力為客户打造一個更加綜合超值性價比的滿意體驗!維也納倡導健康睡眠的生活方式,我們有清新、舒適的環境;雅緻、開放的空間;真誠、有愛的服務。在維也納寶安流塘店休憩、充電,您能得到身心的放鬆和愉悦的體驗,您可以到酒店6樓享受美味自助早餐和自助洗衣烘乾服務,酒店周邊商業繁華,門店旁有公交站台,附近也有雙地鐵站,為您的休閑商務度假帶來便利、舒逸的非凡享受。祝您工作順利,生活愉快!新的一年天天開心哦!
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Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 31, 2024
The environment is good, there are several sofa seating areas in the lobby, and lemonade and tea are provided. The room is very spacious, with a good view, suitable for families and children. The location is convenient, with various shops nearby and the subway nearby. The cleaning was timely, the sound insulation effect is good, and it is very quiet. The guys and girls at the front desk have a warm service attitude. The free parking spaces ran out, so I was instructed to park in a nearby mall and the cost was reimbursed.
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Original TextTranslated by Google
Response from Property: 1.Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. Thank you again for your praise! We look forward to your visit again! You are welcome to come back and experience it again, and I wish you a happy life!
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Amoyyanzishen
Superior Double Room
Stayed in Jul 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Jul 14, 2024
This hotel is nice. It can also do self-service laundry👍. Mr. 002 at the front desk is very considerate and arranges a quiet room. It is a simple and clean hotel. It is only a 10-minute walk to the subway station. The surrounding facilities are complete and convenient for eating and drinking.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking the time to review your sincere review of Vienna Baoan Center Liutang Subway Station Branch. We now provide free check-in, zero-stop, storage, wake-up call and other services. Thank you again for your visit and look forward to serving you next time!
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Guest User
Standard Double Room
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 30, 2024
The pretty lady at the front desk provides good service and helps recommend delicious food in the surrounding area. The breakfast is also quite rich. The hotel is overall good and worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I am your online personal butler "Xiaowei". Thank you very much for sharing your stay experience and giving "Xiaowei" a five-star review. There is a free self-service washing machine on the 6th floor of the hotel. I hope to provide better services to every family member back home. Check-in experience and feelings. "Xiaowei" looks forward to your coming home often and giving me the opportunity to bring you new surprises!
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 30, 2024
The front desk staff had a very good attitude when checking in. They were very attentive to help solve the problem and even upgraded the room type. The hotel rooms were also very clean and the environment was pretty good. The buffet breakfast was delicious and the transportation was very convenient. It was walking distance from the subway station. Five or six minutes, but parking is not very convenient, a good experience.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your sincere review of our store. With your strong support and love, we will continue to work hard and move forward, and strive to create a more comprehensive and cost-effective satisfactory experience for our customers! Vienna advocates a healthy sleep lifestyle. We have a fresh and comfortable environment; an elegant and open space; and sincere and loving services. Resting and recharging at the Vienna Baoan Liutang Store will give you physical and mental relaxation and a pleasant experience. You can go to the 6th floor of the hotel to enjoy delicious buffet breakfast and self-service laundry and drying services. The hotel is surrounded by bustling businesses, and there are bus stops next to the store. There are also two subway stations, bringing convenience and comfort to your leisure and business vacation. Xiaowei hopes that you will come home often to check whether I am slacking off. I wish you success in your work and a happy life! Happy new year every day!
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Anonymous User
Standard Double Room
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The hotel is located in the old town of Bao'an. There are many places to eat nearby and it is quite prosperous. The Chuan Chuan next door is delicious. The hotel staff have good service and take the initiative to help with any problems. The aunties in the guest rooms are very enthusiastic. I will come again. I am satisfied.
Original TextTranslated by Google
Response from Property: Hello! I am your online personal butler "Xiaowei". Thank you very much for taking the time to review us. The hotel is equipped with Yumeng Bed, which is designed with bagged independent springs tailored to fit the curves of the human body. It is designed to fit the stress points and curve principles of various parts of the human body. The independent springs do not interfere with each other and are noise-free. Automatically adjusts bad sleeping postures, effectively reduces the pressure on human blood circulation and relieves fatigue. If you like it, you can also call the front desk for consultation. Take the mattress home and let Vienna be with you all the time! Your affirmation is our greatest pursuit. The stars in my world are all bright, I love you! Please come often!
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 28, 2024
I have stayed in so many Viennas, and this Vienna is considered good. The rooms are well equipped and equipped, and the front desk services are good in all aspects. Come here often to rest!
Original TextTranslated by Google
Response from Property: Hello! I am your online personal butler "Xiaowei". Thank you very much for sharing your stay experience and giving "Xiaowei" a five-star review. There is a free self-service washing machine on the 6th floor of the hotel. I hope to provide better services to every family member back home. Check-in experience and feelings. "Xiaowei" looks forward to your coming home often and giving me the opportunity to bring you new surprises!
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
I often stay at this hotel. There are many restaurants nearby and the service is good. It is very close to the subway station. I recommend that friends who come to travel can check in at the Qianhai Happy Harbor Ferris Wheel. It is quite close from the hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your sincere review of our store. With your strong support and love, we will continue to work hard and move forward, striving to create a more comprehensive and cost-effective satisfactory experience for our customers!
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The location of the hotel is also easy to find. It's right on the side of the main road. The room is large and comfortable. The price is affordable. I was worried that I couldn't find it when I came here. The guy at the front desk, Xiao Zhong, received a call to guide me and the service was very good. , I must like it. I have already experienced top-notch service even before I checked in. I give Xiao Zhong a thumbs up at the front desk. I will stay here again next time I come here. There are a lot of food downstairs.
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Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your sincere review of our store. With your strong support and love, we will continue to work hard and move forward, striving to create a more comprehensive and cost-effective satisfactory experience for our customers! Vienna advocates a healthy sleep lifestyle. We have a fresh and comfortable environment; an elegant and open space; and sincere and loving services. Resting and recharging at the Vienna Baoan Liutang Store will give you physical and mental relaxation and a pleasant experience. You can go to the 6th floor of the hotel to enjoy delicious buffet breakfast and self-service laundry and drying services. The hotel is surrounded by bustling businesses, and there are bus stops next to the store. There are also two subway stations, bringing convenience and comfort to your leisure and business vacation. I wish you success in your work and a happy life!
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 8, 2024
The room is large, very clean, and the service attitude is also very good. I always stay at this hotel every time I go on a business trip. It also provides free laundry and drying services. It is highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your sincere review of our store. With your strong support and love, we will continue to work hard and move forward, striving to create a more comprehensive and cost-effective satisfactory experience for our customers! Vienna advocates a healthy sleep lifestyle. We have a fresh and comfortable environment; an elegant and open space; and sincere and loving services. Resting and recharging at the Vienna Baoan Liutang Store will give you physical and mental relaxation and a pleasant experience. You can go to the 6th floor of the hotel to enjoy delicious buffet breakfast and self-service laundry and drying services. The hotel is surrounded by bustling businesses, and there are bus stops next to the store. There are also two subway stations, bringing convenience and comfort to your leisure and business vacation. I wish you success in your work and a happy life!
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Guest User
Standard Double Room
Stayed in Jun 2024
Solo travelers
19 review
4.0/5
Very Good
Posted on Jul 1, 2024
When I booked the room, I didn't notice that it didn't have a window. If I wanted a window, I was charged an additional 30 yuan a night, which means that a night's stay would cost more than 300 yuan. The sanitation facilities were not worth the price. I forgot to give my ID card back to me when I checked in, and I also forgot it. I called the front desk, so I had to go to the front desk to pick it up in person. When leaving the hotel, I heard someone complaining about a camera at the front desk. I don’t know whether it was true or not. I hope the business will investigate in time and provide a safe accommodation environment to ensure the privacy of guests.
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Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very sorry to bring you a bad stay experience. What the guests are talking about is the smoke alarms in each room. The hotel has camera detectors. We will conduct inspections on time every month. We have made some omissions in the process of serving you. We also hope for your understanding and correction. In response to the questions you raised, the hotel will strengthen service training for hotel staff. At the same time, we will also strengthen supervision every day. It is the constant concern and supervision of guests like you that can make us We continue to discover problems at work, make corrections and make continuous progress. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We will continue to work hard to improve the relevant service quality. We look forward to your next stay and strive for your full praise. The hotel provides buffet breakfast, Ganquan drop-off and other services. We hope that you can experience our more high-quality and complete services when you stay again. Customer satisfaction is the driving force of our efforts. Thank you again for your support of the hotel. All the staff of Vienna Hotel Liutang Subway Station Branch look forward to your visit again!
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Anonymous User
Superior Double Room
Stayed in Dec 2023
Solo travelers
4 review
1.0/5
Posted on Dec 27, 2023
1 First of all, the room is very shabby. The door handle of the toilet needs a lot of force to close. Secondly, the carpet is too dirty. There are many stains that cannot be cleaned. There are fallen hair and some shredded paper everywhere, and the wallpaper on the wall is peeling off. It’s too much. 2 The soundproofing of the hotel is too poor. You can still hear the uncle next door talking on the phone very loudly at 5:00 in the morning. 3 It’s not facing the sun. It’s a bit too cold.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very sorry to bring you a bad stay experience. We hope you will understand and correct us for some omissions in the process of serving you. The hotel has always attached great importance to hygiene issues. The hotel will strengthen service training for hotel staff. At the same time, we will also strengthen supervision every day. It is precisely Only the constant concern and supervision of customers like you can enable us to continuously discover problems in our work, make corrections and make continuous progress. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We will continue to work hard to improve the relevant service quality. We look forward to your next stay and strive for your full praise. The hotel provides buffet breakfast, Ganquan drop-off and other services. We hope that you can experience our more high-quality and complete services when you stay again. Customer satisfaction is the driving force of our efforts. Thank you again for your support of the hotel. All the staff of Vienna Hotel Liutang Subway Station Branch look forward to your visit again!