Xinmao Garden Hotel (Shenzhen North Railway Station) Reviews
Xinmao Garden Hotel (Shenzhen North Railway Station)
No.90 Meilong Road, Longhua District, Shenzhen, Guangdong, 518131, ChinaView Hotel Details
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Xinmao Garden Hotel (Shenzhen North Railway Station) Guest Reviews
4.5/5
Good
678 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(678)
Positive reviews(648)
Reviews with photos/video(111)
Friendly front desk staff(70)
Offers pick-up/drop-offs(63)
Classy environment(56)
Easy to get around(31)
Delicious breakfast(26)
Convenient parking(16)
Nice elevator(5)
Well designed(3)
Negative reviews(30)
Guest User
Stayed in Sep 2023
Family
21 review
Outstanding
Posted on Oct 3, 2023
The hotel was very accommodating. We unfortunately left one of our bags at reception, but the staff were able to return it to our home address. Thank you for your kind hospitality. We would definitely stay again.
Yin shan
Superior Room (2 beds)
Stayed in Aug 2023
Family
9 review
Posted on Aug 29, 2023
The decoration is so cute, but the children facility insufficient. The breakfast not much things to eat.
Response from Property: Dear customer, thank you very much for your stay. Your opinions are very important to us. We have fed back the issues you mentioned to the relevant departments for rectification. Regarding the insufficient facilities in the children's room, we will increase the children's supplies accordingly; regarding the breakfast issue , we will enrich breakfast supplies to give guests a better experience. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service
Ganbayar
Superior Room (2 beds)
Stayed in Apr 2023
Travel with friends
11 review
Outstanding
Posted on Apr 24, 2023
Nice and clean hotel. Decent breakfast. Near to shenzhen north railway stations
Response from Property: Thank you for your choice and positive feedback. Welcome back again. Wishing you happiness every day
David
Business Double Room
Stayed in Apr 2023
Business travelers
1 review
Outstanding
Posted on Apr 16, 2023
Fabuloso
Guest User
Boutique Double Room
Stayed in Apr 2024
Solo travelers
1 review
Outstanding
Posted on Apr 25, 2024
The room is very clean, the lights can be turned on, the pillow is so comfortable, I slept through the night
The lobby is very clean, sitting in the lobby on a rainy day and listening to the sound of rain is really comfortable. The service of the front desk lady and brother is very good, and they will take the initiative to help me with my luggage
Please boss, manager, and supervisor, help me reward the lady with work number 008 at the front desk. She is really considerate. Seeing that it is inconvenient for me to carry the suitcase, she took the initiative to help me. Be sure to give her a bonus! ! !
I will come back to stay!
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your detailed review. I am very happy to receive your kindness! Thank you for your satisfaction with our room. We have always been from the perspective of customers and consider every detail for you. We look forward to meeting you again at Xinmao Garden Hotel.
Guest User
Boutique Double Room
Stayed in Apr 2024
Business travelers
8 review
Great
Posted on Apr 21, 2024
It's pretty good. Although the pick-up time is on the hour, it can be picked up anyway. It is really useful when there is a heavy rain.
The reason for booking is that it can pick up the station (to prevent heavy rain, and it did happen), and there is a gym (I am not satisfied with this point. The gym is occupied by various furniture and has become a warehouse)
Original TextTranslated by Google
Response from Property: Thank you for your review. We did not provide you with the service you expected this time. We will try our best to provide you with a more perfect experience next time.
Anonymous User
Boutique Double Room
Stayed in Apr 2024
Business travelers
5 review
Posted on Apr 19, 2024
The shuttle bus at Shenzhen North Station is on the hour, which is not very convenient;
The bathroom is too small for big people to stay.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying with us and for giving us the opportunity to serve you. Shenzhen North Station pick-up service is available at any time when our vehicles are free. Due to the recent extreme weather and rain, the traffic jam is serious. In order to allow more guests to enjoy the Shenzhen North Station pick-up service, we set the pick-up time to be on the hour. Sincerely thank you for your valuable suggestions. We will pay more attention to the details in this regard. The hotel has more room types for you to choose from. You are welcome to experience our business king bed or supreme king bed next time, which will definitely give you a different stay experience! We sincerely hope that you will come again and wish you a happy life!
Guest User
Boutique Double Room
Stayed in Apr 2024
Business travelers
3 review
Outstanding
Posted on Apr 18, 2024
003 Hotel is in a good location, very quiet, and very close to Shenzhen North Station. There is also a free pick-up service every hour. Just call the front desk to make an appointment. The room is very clean and the design is also very beautiful. Good reviews.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Xinmao Garden Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. The hotel provides free pick-up and drop-off at North Station and nearby large shopping malls. Welcome to visit again!
Mengmengruting
Boutique Double Room
Stayed in Mar 2024
Travel with friends
1 review
Outstanding
Posted on Apr 14, 2024
Facilities: Very satisfied
Hygiene: Very clean
Environment: Very good
Service: Very satisfied, this is the first time I stayed in such a good hotel, the environment is very good, I recommend everyone to make an appointment and place an order, it is very good, very good 👍
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is also the greatest encouragement to us. We hope that we will be your first choice hotel for your next trip. We look forward to serving you again and wish you a happy life.
Miaomaomama
Boutique Double Room
Stayed in Feb 2024
Travel with friends
10 review
Outstanding
Posted on Feb 20, 2024
008Service
The house is of good size and quiet. It is also very close to Shenzhen North Railway Station and there are free trains.
Shenzhen North
The station pick-up service is available on the hour and after midnight. Just call the front desk to make an appointment. Let's go
The hotel is only 1-2 kilometers away from the main street. The room is very clean and luxurious.
You Gongshou
The waiters in Taiwan are really nice and very enthusiastic. I will definitely stay there next time!
Original TextTranslated by Google
Response from Property: Thank you for your praise and strong recommendation. I am very pleased to receive such a high review. I am grateful to have a great friend like you to accompany the growth of Xinmao Garden Hotel. I look forward to seeing you next time. I wish you a happy mood every day!
Guest User
Boutique Double Room
Stayed in Jan 2024
Business travelers
4 review
Outstanding
Posted on Jan 31, 2024
Such a good hotel deserves strong recommendation. The location is excellent, the hotel environment is good, and the hotel rooms are clean and tidy. The lady at the front desk with job number 008 has very good service and is very considerate. The hotel's drop-off service is also very good. I will choose this hotel next time I go on a business trip.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you!
Guest User
Premier Double Room
Stayed in Jan 2024
Business travelers
6 review
Outstanding
Posted on Jan 23, 2024
There are also some snacks and gifts on the desk at the front desk. The location is good, the transportation is convenient, the room is comfortable and hygienic, and the service staff are very enthusiastic and take the initiative to help open the elevator door. Well, platform 012 is very enthusiastic and deserves a reward for providing all kinds of help.
Original TextTranslated by Google
Response from Property: We are very honored to serve you. We will continue to work hard and make continuous progress to live up to your high expectations. Please believe that every smile of yours is the goal of our efforts.
Guest User
Business Double Room
Stayed in Jan 2024
Business travelers
2 review
Outstanding
Posted on Jan 15, 2024
The hotel is great, the boutique experience hotel is very clean, the service at the front desk 003012 is super friendly, and the room type is upgraded for free. All in all, great. It’s my first time to stay here. The price/performance ratio is very good. Breakfast is also provided. I’m very satisfied.
Original TextTranslated by Google
Response from Property: Thank you for your good review. We are very happy. It is also a fate to meet you during your journey. We look forward to meeting you next time and hope to give you more different experiences. Don’t forget to recommend to Relatives and friends around you ~
Guest User
Boutique Double Room
Stayed in Dec 2023
Business travelers
1 review
Outstanding
Posted on Dec 31, 2023
The bed in the room is comfortable, the sheets and quilts are comfortable, the room is very clean, there is a laundry room on the second floor, there is also a gym, there are a lot of breakfasts, the front desk service is really good, and the hotel also has free parking. There are restaurants all day downstairs, which is very convenient. I will come again next time I stay in Shenzhen
Original TextTranslated by Google
6/7
Response from Property: A clean and tidy room will bring you a good mood. Not only will you be satisfied with your stay, we will also bring you more surprises. Let's meet next time.
Guest User
Boutique Double Room
Stayed in Dec 2023
Solo travelers
1 review
Outstanding
Posted on Dec 31, 2023
The hotel is in an excellent location, surrounded by a food street, and there is a parking space at the door, which is very convenient. As soon as you enter the lobby, the simple design and light music are very comfortable. The front desk prepared black tea and snacks, which is very considerate. The front desk lady is enthusiastic and the room is clean and tidy. In addition, the little brother who gave free delivery to Shenzhen North Station is also very handsome, hahaha [naughty][naughty][naughty] I will come again next time if I have the chance [hehe][hehe][hehe]
Original TextTranslated by Google
Response from Property: Intimate, enthusiastic, and neighborly, it seems that these words have become synonymous with Xinmao. Thank you for your support along the way. Xinmao looks forward to walking with you all the way.