THE AMBER HOUSE SHENZHEN

THE AMBER HOUSE SHENZHEN Reviews

THE AMBER HOUSE SHENZHEN

No.2233 Xuegang North Road, Longgang District, Shenzhen, Guangdong, ChinaView Hotel Details
THE AMBER HOUSE SHENZHEN
THE AMBER HOUSE SHENZHENTHE AMBER HOUSE SHENZHENTHE AMBER HOUSE SHENZHEN
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THE AMBER HOUSE SHENZHEN Guest Reviews

4.8/5
Excellent
394 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(394)
Positive reviews(390)
Reviews with photos/video(74)
Friendly front desk staff(48)
Awesome amenities(39)
Delicious breakfast(37)
Classy environment(34)
Perfect for business trips(24)
Quiet & comfortable(16)
Large rooms(11)
Stayed multiple times(8)
Negative reviews(4)
Qirui
Deluxe Family Room
Stayed in Nov 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Very nice service. Many thanks to the staff Chunjuan Xu for the service
Response from Property: Dear guest,Thanks for your comment and we are glad to hear you really enjoy staying in our hotel! It's our hononr to serve you and provide the best experience for you. Guest service managerMichael Song
Stanksyh
Superior Queen Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 14, 2024
I stayed at this hotel from May 6th to 9th and was very satisfied with my choice. The hotel staff were at their best: they were not only friendly and responsive, but also exceptionally hospitable. I would particularly like to mention the administrator and a staff member named Michael, who made my stay especially comfortable. The cleanliness and coziness in the rooms were excellent, which made my stay pleasant. As I was leaving, the hotel staff sent me off so warmly and heartily, as if I were part of their large, friendly family. I definitely recommend this hotel to anyone planning to visit this city in the future. My impressions of the hotel were exceptionally positive, and I will certainly stay here again on my next trip. As someone from Kazakhstan, I felt very welcomed and valued during my stay.
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Response from Property: Dear Guest: Thanks for the comment and it's our honor to be served you. I'm glad that you were pleased with my service! We are hope to see you in the near future~have a nice trip!Guest Service Manager: Michael Song
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Chris
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Big room, great service, and nice free beverage and fruits. Breakfast is also good. Ms. Xu is very friendly and helpful.
Response from Property: Dear guest: Thanks for your comment and it's our honor to be assist you! I hope it will be a great experience to your trip, and hopefully see you around in the near future. Guest service manager Michael Song
Guest User
Superior Queen Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Excellent hotel by any standard. Hotels in China can vary in quality, but this hotel is as good as any I've stayed in anywhere, for business. I had the superior double bed room and it was quite roomy, well appointed, and comfortable. Rooms was well insulated and quiet. The breakfast is fantastic, buffet with a range of freshly cooked Chinese options, including dim sum, as well as cereals (though, bear in mind, the milk will be long-life / UHT - fresh milk is almost impossible to find in China), along with fruit, yoghurt, cheeses, etc. The wifi in the room is fast. The staff were friendly and helpful - many thanks to Micheal! The location is good for Cloud Park and businesses nearby, and the #10 Metro line is a 5 to 10 minute walk away. The hotel has a good laundry room, very useful for longer stays. Have no problems recommending this hotel to anyone - excellent standard! - and would stay again if visiting Shenzhen!
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Response from Property: Dear guest: Thanks for your comment and it's our honor to serve you, see you next time!
Guchun
Standard Queen Room
Stayed in Aug 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 27, 2023
I was on a business trip. The hotel is located close to my local office, which saved me a lot of time from commuting. The room was clean and the room services were up to a high standard. The staff at the hotel were all helpful and polite. I would definitely stay with them again in the future.
Response from Property: Thanks for your comment and support our hotel! It's our honor to be serving you as our respectful guest and we are very appreciate you were very enjoy the stay! Happy travelling!
Guest User
Standard Queen Room
Stayed in Jan 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Jan 18, 2023
My room was upgraded to a bigger one. It's very spacious and comfortable. It even had a cloakroom, and also a small outdoor kind of balcony closet, which I'm not sure what is for. Everything is clean and new. Very pleasant experience in every way maybe except that the shower sprayer could be wider. I liked the body lotion, it was different from the other Amber House hotels I stayed at. English-speaking front desk personnel is very polite and professional. Breakfast hall is not very big but the selection of food is decent. The whole building is kind of small but neat.
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6/8
Response from Property: Dear guest, Thank you for your comment with helps us to improve the quality of service continually. The indoor balcony closet was used as air-dried/drip-dry your clothes which are unable to wring or tumble dry. And the shower sprayer has a little switch near grip for adjust the spreading. And I am glad that you like the upgraded room as our complementary service, just like you mentioned, it is a humongous living room with 55 square meters! As an express business hotel, we are always focus on the guest experience especially the living room and breakfast service which we called 4B-"Bed, Breakfast, Bath, and Broadband". If you need more information or interesting about our hotel services, please let us know and I will be there, at your service.Thanks again for your comment and happy Lunatic Chinese New Year!Your sincerely,Michael SongGuest Service Manager
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Guest User
Superior 2-bed Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The hotel is good and confortable
Response from Property: Dear guest: Thanks for your comment and it's our honor to be assist you! I hope it will be a great experience to your trip, and hopefully see you around in the near future. Guest service manager Michael Song
Guest User
Deluxe Queen Room
Stayed in Mar 2023
Business travelers
1 review
3.7/5
Posted on Mar 30, 2023
Great hotel, very friendly people. Beware though that no foreign credit cards are accepted! Only Chinese bank cards, WeChat Pay or AliPay!
Response from Property: Thanks for your comment and support our hotel! It's our honor to be serving you as our respectful guest and we are very appreciate you were very enjoy the stay! We will enhence our service quality and provide better service when you return, happy travelling!
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Guest User
Deluxe Family Room
Stayed in Jan 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 18, 2025
I was very satisfied with the room. The service staff, Xiao Xu, was very friendly, enthusiastic and professional. He gave me a warm feeling. Recommended
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對深圳雲谷安樸前台小徐的褒獎與支持!我們的服務理念一直是用心服務,希望您有一個美好的體驗,我們竭盡所能希望每一個客人都能感受到我們的體貼和温暖。期待您再次光臨!
Guest User
Deluxe 2-bed Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 10, 2025
I always stay here when I go on a business trip. The room is very large and clean, and it is very comfortable to live in. The service staff Chunjuan is very professional and will provide a lot of help. The service is very enthusiastic.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對深圳雲谷安樸前台小徐的褒獎與支持!我們的服務理念一直是用心服務,希望您有一個美好的體驗,我們竭盡所能希望每一個客人都能感受到我們的體貼和温暖。期待您再次光臨!
Guest User
Superior Queen Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 8, 2025
I am very satisfied with the room. It is very convenient and comfortable. I have lived here for a long time. The service staff Xiao Xu is very enthusiastic and professional. There are robots that can deliver food.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對深圳雲谷安樸前台員工小徐的褒獎與支持!我們的服務理念一直是用心服務,希望您有一個美好的體驗,我們竭盡所能希望每一個客人都能感受到我們的體貼和温暖。期待您再次光臨!
Guest User
Superior Queen Room
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Very satisfied with the stay. Xiao Xu, Xiao Deng and Xiao Huang were very enthusiastic in their service. They patiently and promptly solved the problem, helped coordinate the room, and worked very carefully and seriously. Very good, thumbs up
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your praise and support for the front desk staff of Shenzhen Yungu Anpu! Our service concept has always been to serve with heart. We hope that you have a wonderful experience. We do our best to hope that every guest can feel our thoughtfulness and warmth. Looking forward to your visit again!
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Pangxiduolillian
Standard Queen Room
Stayed in Dec 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The room is as clean as always. I choose this hotel every time I go on a business trip. The breakfast is also good, and the service attitude is particularly good. Because I am an old customer, I was given a late check-out discount, and finally a doll was given to me. I was so happy.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇雲谷安樸酒店.很開心您喜歡我們提供的服務,小安安祝您生活愉快工作順利,歡迎下次再來哦~
Guest User
Superior Queen Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Xiao Xu and Xiao Deng provide excellent service, they are very enthusiastic and professional, they are quick to handle things, they can help solve all problems, they are very reliable, the breakfast is delicious, the room facilities are complete, there is also a gym and laundry room, it is very convenient
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your praise and support for the front desk staff of Shenzhen Yungu Anpu! Our service concept has always been to serve with heart. We hope that you have a wonderful experience. We do our best to hope that every guest can feel our thoughtfulness and warmth. Looking forward to your visit again!
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Maimaila
Deluxe 2-bed Room
Stayed in Nov 2024
Business travelers
47 review
5.0/5
Outstanding
Posted on Nov 14, 2024
The whole stay was very pleasant and reassuring. The room was very clean and spacious. There was a separate cloakroom and a small balcony. All kinds of facilities were complete and very convenient. Xiao Xu at the front desk was polite and professional. He helped me upgrade the room type with enthusiasm and care, and gave me some fruit as a gift. I was very satisfied with the stay.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對深圳雲谷安樸前台員工的褒獎與支持!我們的服務理念一直是用心服務,希望您有一個美好的體驗,我們竭盡所能希望每一個客人都能感受到我們的體貼和温暖。期待您再次光臨!
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