No. 441 No. 107 National Highway, Bao'an District, Shenzhen, Guangdong, 518005, ChinaView Hotel Details
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Xiyuan Hotel Guest Reviews
4.1/5
923 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(923)
Positive reviews(903)
Reviews with photos/video(33)
Awesome rooms(78)
Classy environment(42)
Friendly front desk staff(20)
Great air circulation(17)
Easy to get around(15)
Large rooms(12)
Perfect for business trips(7)
Stayed multiple times(6)
Negative reviews(20)
THE KING AB MK
Comfy Queen Room
Stayed in Sep 2023
Solo travelers
53 review
4.0/5
Very Good
Posted on Sep 20, 2023
Good location, clean, good service, good price/quality.
It was a great experience.
Thank you for your service.
Response from Property: Dear guest: Hello! Thank you for choosing Xiyuan Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
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Guest User
Comfy 2-bed Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Very good vibes
Very good location
Very good service
Very good on budget
Will return
Response from Property: ) Dear guest: Hello! Thank you for your trust in Xiyuan Hotel! Thank you for your generous praise and strong recommendation! It is really hard to leave. Xiyuan Hotel is your most beautiful and warmest home in Songgang, Shenzhen. Remember to come back often when you have time!
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Eow
2Deluxe Double Room
Stayed in Mar 2023
Business travelers
6 review
4.0/5
Very Good
Posted on Apr 21, 2023
Nice clean hotel with big room. However car park space limited
Response from Property: ) Dear guest: Hello! Thank you for choosing Xiyuan Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
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Chuangjr
Comfy Queen Room
Stayed in Jun 2023
Business travelers
31 review
3.0/5
Posted on Aug 25, 2023
Just nice for business stay
Response from Property: 尊敬的賓客:您好!感謝您對本酒店各方面的認可!但是我們知道距離您心目中的全五分標 準還有一定的差距,我們會繼續努力的!祝:開心每一天!
There is still a lot of room for improvement, the room facilities are a bit old, the air conditioner is quite loud, and the water pressure in the toilet is very low. But overall it's okay. There is a larger outlet plaza nearby. Not particularly bad but not particularly good either.
The room is relatively large, the service is relatively good, and it is upgraded for free. Although the facilities are a bit historical, the price-performance ratio is very high
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Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiyuan Hotel will be the warmest and most unique one in your memory! Come back to Xiyuan Hotel often. Wish you well.
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Guest User
Comfy 2-bed Room
Stayed in Apr 2024
Business travelers
8 review
1.0/5
Posted on May 2, 2024
Very bad, there are cockroaches, lots of cockroaches, lots of cockroaches, the toilet is not very clean, there is no 24-hour hot water, it is gone in the middle of the night, and how is the hotel designed, the mirror faces the bed, it's amazing
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Response from Property: Excuse me
Pangdean
Comfy 2-bed Room
Stayed in Apr 2024
Business travelers
3 review
4.6/5
Great
Posted on Apr 20, 2024
It's quite standard, spacious and quiet, and the hygiene is also good. The transportation is very convenient, and it's only a 5-minute walk to Shanshan Outlets, which is a one-stop solution for eating, drinking and having fun. The girl at the front desk is enthusiastic and has a good attitude, great!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiyuan Hotel will be the warmest and most unique one in your memory! Come back to Xiyuan Hotel often. Wish you well.
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Guest User
Comfy Queen Room
Stayed in Jul 2024
Business travelers
30 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Satisfied, a very good stay experience
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. , I hope that Xiyuan Hotel will be the warmest and unique one in your memory! Come back to Xiyuan Hotel often and wish you well.
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Anonymous User
Comfy Queen Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 8, 2024
The room is clean and the environment is good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiyuan Hotel will be the warmest and most unique one in your memory! Come back to Xiyuan Hotel often. Wish you well.
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YilutongxingT
Comfy 2-bed Room
Stayed in Jul 2024
Business travelers
9 review
1.0/5
Posted on Jul 25, 2024
The smell in the room was too great. I wanted to check out right after I checked in, but the front desk didn't give me a refund.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
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Anonymous User
Comfy Queen Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 28, 2023
The lady at the front desk is very beautiful, very enthusiastic, and very complimentary.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. , I hope that Xiyuan Hotel will be the warmest and unique one in your memory! Come back to Xiyuan Hotel often and wish you well!