Sugar Box Hotel (Shenzhen Gongming Square Heshuikou Metro Station Branch) Guest Reviews
4.4/5
225 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(225)
Positive reviews(209)
Reviews with photos/video(78)
Easy to get around(29)
Convenient location(26)
Friendly front desk staff(23)
Close to metro(23)
Large rooms(16)
Classy environment(14)
Average sound insulation(7)
Amazing natural light(5)
Negative reviews(16)
Little Chan
Exquisite Double Bed Room (Self Service Washing Machine)
Stayed in May 2023
Family
40 review
4.0/5
Very Good
Posted on Jun 4, 2023
The hotel is located at Exit A of Heshuikou Subway Station. Once you come out, walk straight for 200 meters. The room is clean and comfortable, with a high personality. There are also many restaurants behind the hotel. It is also very close to Daqianli! It is also very convenient to go to Bao'an Airport!
Original TextTranslated by Google
Response from Property: Wow wow wow, I accidentally captured the praise of my dear, Xiaotang is really happy, the hot summer outside has become lovely, our hotel will continue to provide good service, and look forward to your visit again! I would be even happier if I could become a five-star candy
Guest User
Exquisite Double Bed Room (Self Service Washing Machine)
Stayed in May 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 9, 2023
It's very close to the subway station, just walk straight in front of Exit A, and it's easy to find. The room is spacious and big, and the price is really affordable. The front desk service is very considerate, and they will patiently answer the food in the business district here. The check-in experience is good. Next time I come to Gongming for business, I will continue to choose your home.
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Response from Property: Thank you for your praise, special love, for special you, you are our little sun, your praise warms all the service staff in our hotel and will continue to serve you attentively! refill ❤
Guest User
Exquisite Double Bed Room (Self Service Washing Machine)
Stayed in May 2023
Business travelers
1 review
2.7/5
Posted on May 28, 2023
The shower is broken, it sprays water once it is turned on, the glass door of the bathroom cannot be closed, the water in the sink is too small, it is too noisy, someone shouted in the corridor at night,
Original TextTranslated by Google
Response from Property: Dear, if you encounter any problems during check-in, you can contact our front desk as soon as possible to deal with it here. I can change the room for you. I am really sorry to bring you a bad check-in experience. The next time you can stay in our hotel again, give us a chance to apologize!
Guest User
Exquisite Double Bed Room (Self Service Washing Machine)
Stayed in Mar 2023
Solo travelers
12 review
4.7/5
Amazing
Posted on Apr 12, 2023
Next time I come to Shenzhen, I will stay there again. The space is spacious and well-equipped. It's close to the subway. The trains are a bit noisy, but it's ok! Live more comfortably.
Original TextTranslated by Google
Response from Property: Dear, the downstairs is next to the subway entrance. It is inevitable that the subway will be a bit noisy during operation hours. Fortunately, the suspension at night will not affect your rest. However, the transportation is really convenient, 😄😄😄 Thank you for your approval. Compared with the surrounding area, our home is still very cost-effective! Looking forward to your next visit!
Guest User
Exquisite Double Bed Room (Self Service Washing Machine)
Stayed in May 2023
Other
3 review
1.7/5
Posted on Jun 4, 2023
Bad reviews, old facilities, dirty bathroom, not recommended
Original TextTranslated by Google
Response from Property: Dear, a sudden negative review after half a month seems to have slapped Xiaotang a few times. If you check in on the same day and find that you are not satisfied, you can choose to check out immediately. The sudden negative review of 1.7 after so long is really true It's very sad. Our hotel only replaced a batch of new sofas in March. Most of the TVs in the big bed rooms are 43-55 inch Xiaomi TVs. There is no outdated facilities as you mentioned. Although we don't have many comments, we all recognize the hygiene here, and the environment is very cost-effective in the surrounding area. Thank you for your feedback, and I wish good luck to the good people in the same industry!
Anonymous User
Exquisite Double Bed Room (Self Service Washing Machine)
Stayed in Dec 2021
Business travelers
2 review
1.0/5
Posted on Dec 19, 2021
Worse than a small hotel👎🏻, garbage is everywhere, the quilt is dirty, too many stains, it is indescribable, no refund for online booking, let alone service
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Yangchuanhe
Preferred King Room
Stayed in Apr 2023
Business travelers
42 review
1.0/5
Posted on Apr 29, 2023
Hygiene: the faucet does not work
Original TextTranslated by Google
Response from Property: Dear, if you have any problems that need to be solved during your stay, remember to contact our lady at the front desk as soon as possible, Xiaotang will be eager to solve the problem for you! Thank you for your feedback and look forward to seeing you again!
Zongshihenmang
Preferred King Room
Stayed in May 2022
Solo travelers
80 review
2.0/5
Posted on Jun 1, 2022
🚗 Transportation: I can't find the location of the business for a long time
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. When you placed an order on Ctrip, the Ctrip website set the location of our hotel wrong, so you can't find the location of our hotel. We have already reported this problem to Ctrip. The navigation location has also been changed. Now the location on the map has been changed. That's right, you can also contact our front desk and we will tell us the specific location here. I am very sorry for the trouble you have caused. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Elegant Double Room
Stayed in Jan 2022
Couples
1 review
1.7/5
Posted on Jan 2, 2022
This is actually an apartment, and the facilities of the hotel are much worse. In terms of hygiene, the quilts and sofas are very dirty, and the dirty ones have that kind of mark. In terms of environment, because it is next to the subway, it is quite noisy. overall not recommended
Original TextTranslated by Google
Response from Property: , Dear guest, thank you for your review of the hotel! Regarding your experience during your stay in the hotel, we deeply regret that we have already replaced the bedding with new ones and used the hygienic problem. We have also reported it to the room department. If you come here next time, I hope to book this hotel again and give us a chance to apologize . Looking forward to visiting again!
Guest User
Exquisite Double Bed Room (Self Service Washing Machine)