No.1049 Wanghai Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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H' Life Liyu Hotel (Shenzhen Ocean World) Guest Reviews
4.4/5
503 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(503)
Positive reviews(481)
Reviews with photos/video(74)
Friendly front desk staff(115)
Convenient location(84)
Easy to get around(58)
Classy environment(54)
Quiet & comfortable(26)
Close to beach(24)
Would stay again(15)
Perfect for business trips(7)
Negative reviews(22)
OzYoPicz
Boutique Room - Near Sea (Double bed)
Stayed in Jul 2024
Solo travelers
50 review
4.0/5
Very Good
Posted on Jul 14, 2024
First time stay - I have stayed at the Shuiwan H’Life Hotel which I love.
This one is a little outdated and not as nice as the one up the road.
The bathroom needs to have adequate mist extraction or the room fills with steam including the mirror which isn’t located outside of the bathroom. My mini bar fridge was broken and didn’t cool any of my beverages.
Staff were helpful and spoke basic English, they have a cafe on site but I slept in and didn’t manage to try it.
Located at the top of Peninsula road, it’s a short stroll to the boardwalk and nice restaurants like Oggi.
As it was a trip discount promotion offer - Consider staying here on price alone - under 250Rmb for a room in SeaWorld is an absolute bargain!
Response from Property: Dear guest: Thank you very much for choosing to stay in our hotel and taking the time to share your experience. We value your feedback because it is an important basis for us to continuously improve and enhance the quality of our service. We are deeply sorry for the problem you mentioned that the hotel facilities are slightly outdated. We understand that as a hotel, it is important to keep the facilities modern and comfortable. We have conveyed your comments to the relevant departments and plan to gradually upgrade and renovate them in the future to bring you and other guests a more comfortable and satisfactory accommodation experience. Regarding the bathroom mist problem and the mini bar refrigerator failure, we are very sorry for the inconvenience caused to you. We will immediately investigate and repair such problems to ensure that every guest can have a good experience when using them. At the same time, we will also strengthen daily inspections and maintenance to prevent similar problems from happening again. We are pleased that our staff can provide you with basic English services and help. We have been committed to improving our staff's service awareness and language skills in order to better meet the needs of guests from different countries and regions. At the same time, we are also very grateful for your affirmation, which will inspire us to continue to work hard to provide you with better services. We also hope that these convenient facilities can add more beautiful memories to your trip. Finally, thank you for your recognition of our promotions. As a travel discount, being able to stay in a room near Sea World for less than RMB 250 is indeed very cost-effective. We are very grateful for your understanding and support, and look forward to serving you again in the future. If you have any other unfinished business or need further help during your trip, please feel free to contact us. We will serve you wholeheartedly and look forward to seeing you again!
Brett Kho
Boutique Room - Near Sea (Double bed)
Stayed in Mar 2024
Couples
83 review
3.7/5
Posted on Mar 25, 2024
Overall this bedroom was quite lush and well equipped, with a big soft bed and decent sized TV. The lobby area is smelling nice with friendly staff, and space to work on your laptop. Scooter chargers were very useful for me, and living by the sea is nice
Sadly the hotel is in the middle of a construction industrial zone and there's constant drilling, plus honking cars and drunk men yelling on the street below (the hotel is on 2/F). If you want to sleep you should bring the world's most powerful earplugs. Also the floor was covered in dirt, thankfully they provide a couple towels so you can clean it
Response from Property: Dear guests: Hello! Thank you very much for your stay and review! Thank you very much for your love for the hotel's public areas and room facilities and your recognition of our staff's services! During your stay, if the room is full and there are many tourists, the hotel will strengthen the sound insulation of the room to deal with the noise problem. In addition, we also provide earplugs for your free use at the hotel front desk! Regarding the floor issue, we will strengthen training for the guest room aunties to improve their business skills and hygiene standards! Next time you come to stay, you will definitely be satisfied!
DanielTheTraveler
Superior Room - Near Sea (Double bed)
Stayed in Aug 2024
Business travelers
52 review
4.0/5
Very Good
Posted on Aug 18, 2024
The hotel is simple, and clean with a reasonable size for the room. The staff was kind and the location is close to Sea World. A good place to spend 1 night.
Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to share your experience in your busy schedule. We are glad to know that you are satisfied with the size, cleanliness and overall simplicity of our room. You mentioned the friendliness of the staff and the location close to Sea World. We are proud to be a part of your journey and are glad that you think this is a good place to spend a pleasant night. Please accept our best wishes for your future trip. We look forward to seeing you again and hope to provide you with a more memorable stay next time. I wish you a pleasant trip and thank you again for your review!
Guest User
Superior Room - Near Sea (Double bed)
Stayed in Jun 2024
Family
10 review
4.7/5
Amazing
Posted on Jul 1, 2024
Couch was a little dirty with some stains but bed was clean and hotel was overall very nice
Daniel
Superior Room - Near Sea (Double bed)
Stayed in Apr 2024
Family
3 review
2.0/5
Posted on Apr 30, 2024
This hotel needs a thorough cleaning in the rooms and renovation in some areas. In addition, though the staff is willing to help, no one spoke a word of English, making the stay difficult at times.
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions on our work! We saw your evaluation and reported it to the store manager and the room manager as soon as possible. The store immediately attached great importance to the problem you mentioned and conducted monitoring and verification as soon as possible. The room lady did the room according to the company's requirements! The store also carried out full staff training and rectification as soon as possible. The room was carefully and carefully handled, and the front desk staff had no obstacles in communicating with foreign guests! We also look forward to your visit next time. We will work hard to bring you a satisfying stay!
Malachite
Superior Room - Near Sea (Double bed)
Stayed in May 2024
Solo travelers
29 review
4.5/5
Great
Posted on May 5, 2024
Good location, close to the bay and metro. Suits my travel needs each time I’m in Shenzhen
Response from Property: Hello! Thank you very much for your support of the hotel, did not get your full 5 points of praise, we still feel a little lost, may be the hotel is not done in place, i hope you will come to us next time to point out our shortcomings, we will strive to do better, I hope our service can give you more surprise and touched, looking forward to your next visit!
bakii360
Boutique Room - Near Sea (Double bed)
Stayed in May 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Very good location near the ocean, friendly employees and good prices for the rooms
Anonymous User
Business Room - Near Sea (Double bed)
Stayed in Oct 2023
Solo travelers
41 review
4.0/5
Very Good
Posted on Oct 20, 2023
Nice, acceptable hotel for this price. Have fridge, kettle.
Response from Property: Thank you for your kind comments, your recognition is our greatest honor, but also gives us great impetus, so that we will continue to improve and innovate in the future service, looking forward to your visit again, we will be happy to serve you.
PandrewHK
Boutique Room - Near Sea (Double bed)
Stayed in May 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on May 30, 2023
My favorite hotel chain in Shenzhen. This branch is usually the cheapest because the immediate surroundings are a bit basic, but inside it's perfect. Right next to the bay, in the middle of Shekou. Love it.
Response from Property: Dear guests: Hello! Thank you for coming, and sincerely thank you for your love and recognition of us. You remember the good time here and we are very touched. It is our bounden duty to let guests enjoy a good stay experience. We can get your praise. We are deeply honored, and at the same time, we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Guest User
Business Room - Near Sea (Double bed)
Stayed in Nov 2023
Solo travelers
1 review
2.2/5
Posted on Nov 21, 2023
I tried to get my money refunded because there were very rude loud people in the room next door and they kept me awake for a lot of the night. They did not sleep and did not stop shouting and laughing - I think drinking lots of alcohol or maybe something else. I contacted the reception desk and asked them to do something but they did nothing and it did not stop. I would not recommend staying somewhere that treats their customers this way.
Response from Property: Dear guests, hello! Thank you for your stay and review. It's a pity that I couldn't give you a good check-in experience this time. Regarding the noise problem next door, I hope you can call the front desk, and we will have someone to deal with it 24 hours a day. We will also strengthen training for the front desk to respond to customer needs. Huali always pursues to provide guests with exquisite services that integrate oriental charm and create the ultimate modern oriental stay experience. From here, discover Shenzhen and hope to see you again soon! Wish you all the best
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Response from Property: Hello! Thank you very much for your comments. It is our duty to provide comfortable and superior environment and service for every guest staying in our hotel. Thank you very much for taking the time out of your busy schedule to leave us valuable comments, we will continue to work hard, thank you for your support all the way, we will keep it in mind, hope every day in the future, everything goes well, and look forward to your next meeting
Anonymous User
Business Room - Near Sea (Double bed)
Stayed in Jan 2024
Couples
56 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Great location close to the water and frequents apartment
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back to experience, I wish: Happy life!
Guest User
Boutique Room - Near Sea (Double bed)
Stayed in Jan 2023
Solo travelers
1 review
4.5/5
Great
Posted on Jan 31, 2023
Easy access in and out. Close to subway, shops and the harbour!!! Very clean inside and gave me free upgrade :)
Response from Property: Dear guest: Hello! Thank you very much for your full-score review. It is our duty to provide every guest who stays in our hotel with a comfortable and superior environment and service. Thank you very much for taking the time out of your busy schedule to leave us valuable comments, we will continue to work hard, thank you for your support all the way, we will keep it in mind, hope every day in the future, everything goes well, and look forward to your next visit Meet.
SARA
Superior Room - Near Sea (Double bed)
Stayed in Jul 2023
Family
28 review
4.2/5
Very Good
Posted on Jul 23, 2023
Nice hotel like it , friendly stuff very close to sea world , many restaurants nearby
Response from Property: Dear Guest: Hello! Thank you for choosing Huali Hotel, we are very sorry not to be able to get your 5 points of praise, we are very happy that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your next visit!