H' Life Liyu Hotel (Shenzhen Ocean World) Reviews

Response from Property: Dear guest: Thank you very much for choosing to stay in our hotel and taking the time to share your experience. We value your feedback because it is an important basis for us to continuously improve and enhance the quality of our service. We are deeply sorry for the problem you mentioned that the hotel facilities are slightly outdated. We understand that as a hotel, it is important to keep the facilities modern and comfortable. We have conveyed your comments to the relevant departments and plan to gradually upgrade and renovate them in the future to bring you and other guests a more comfortable and satisfactory accommodation experience. Regarding the bathroom mist problem and the mini bar refrigerator failure, we are very sorry for the inconvenience caused to you. We will immediately investigate and repair such problems to ensure that every guest can have a good experience when using them. At the same time, we will also strengthen daily inspections and maintenance to prevent similar problems from happening again. We are pleased that our staff can provide you with basic English services and help. We have been committed to improving our staff's service awareness and language skills in order to better meet the needs of guests from different countries and regions. At the same time, we are also very grateful for your affirmation, which will inspire us to continue to work hard to provide you with better services. We also hope that these convenient facilities can add more beautiful memories to your trip. Finally, thank you for your recognition of our promotions. As a travel discount, being able to stay in a room near Sea World for less than RMB 250 is indeed very cost-effective. We are very grateful for your understanding and support, and look forward to serving you again in the future. If you have any other unfinished business or need further help during your trip, please feel free to contact us. We will serve you wholeheartedly and look forward to seeing you again!

Response from Property: Dear guests: Hello! Thank you very much for your stay and review! Thank you very much for your love for the hotel's public areas and room facilities and your recognition of our staff's services! During your stay, if the room is full and there are many tourists, the hotel will strengthen the sound insulation of the room to deal with the noise problem. In addition, we also provide earplugs for your free use at the hotel front desk! Regarding the floor issue, we will strengthen training for the guest room aunties to improve their business skills and hygiene standards! Next time you come to stay, you will definitely be satisfied!

Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to share your experience in your busy schedule. We are glad to know that you are satisfied with the size, cleanliness and overall simplicity of our room. You mentioned the friendliness of the staff and the location close to Sea World. We are proud to be a part of your journey and are glad that you think this is a good place to spend a pleasant night. Please accept our best wishes for your future trip. We look forward to seeing you again and hope to provide you with a more memorable stay next time. I wish you a pleasant trip and thank you again for your review!

Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions on our work! We saw your evaluation and reported it to the store manager and the room manager as soon as possible. The store immediately attached great importance to the problem you mentioned and conducted monitoring and verification as soon as possible. The room lady did the room according to the company's requirements! The store also carried out full staff training and rectification as soon as possible. The room was carefully and carefully handled, and the front desk staff had no obstacles in communicating with foreign guests! We also look forward to your visit next time. We will work hard to bring you a satisfying stay!

Response from Property: Hello! Thank you very much for your support of the hotel, did not get your full 5 points of praise, we still feel a little lost, may be the hotel is not done in place, i hope you will come to us next time to point out our shortcomings, we will strive to do better, I hope our service can give you more surprise and touched, looking forward to your next visit!

Response from Property: Thank you for your kind comments, your recognition is our greatest honor, but also gives us great impetus, so that we will continue to improve and innovate in the future service, looking forward to your visit again, we will be happy to serve you.

Response from Property: Dear guests: Hello! Thank you for coming, and sincerely thank you for your love and recognition of us. You remember the good time here and we are very touched. It is our bounden duty to let guests enjoy a good stay experience. We can get your praise. We are deeply honored, and at the same time, we are more motivated to continue to move forward, and hope to have more opportunities to serve you!

Response from Property: Dear guests, hello! Thank you for your stay and review. It's a pity that I couldn't give you a good check-in experience this time. Regarding the noise problem next door, I hope you can call the front desk, and we will have someone to deal with it 24 hours a day. We will also strengthen training for the front desk to respond to customer needs. Huali always pursues to provide guests with exquisite services that integrate oriental charm and create the ultimate modern oriental stay experience. From here, discover Shenzhen and hope to see you again soon! Wish you all the best

Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.

Response from Property: Hello! Thank you very much for your comments. It is our duty to provide comfortable and superior environment and service for every guest staying in our hotel. Thank you very much for taking the time out of your busy schedule to leave us valuable comments, we will continue to work hard, thank you for your support all the way, we will keep it in mind, hope every day in the future, everything goes well, and look forward to your next meeting

Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back to experience, I wish: Happy life!

Response from Property: Dear guest: Hello! Thank you very much for your full-score review. It is our duty to provide every guest who stays in our hotel with a comfortable and superior environment and service. Thank you very much for taking the time out of your busy schedule to leave us valuable comments, we will continue to work hard, thank you for your support all the way, we will keep it in mind, hope every day in the future, everything goes well, and look forward to your next visit Meet.