Tianhe Hotel (Shenzhen Bao'an Airport)

Tianhe Hotel (Shenzhen Bao'an Airport) Reviews

Tianhe Hotel (Shenzhen Bao'an Airport)

No.1 Xinghua Road, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
Tianhe Hotel (Shenzhen Bao'an Airport)
Tianhe Hotel (Shenzhen Bao'an Airport)Tianhe Hotel (Shenzhen Bao'an Airport)Tianhe Hotel (Shenzhen Bao'an Airport)
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Tianhe Hotel (Shenzhen Bao'an Airport) Guest Reviews

4.6/5
Very Good
1020 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1020)
Positive reviews(996)
Reviews with photos/video(119)
Offers pick-up/drop-offs(168)
Classy environment(129)
Close to airport(129)
Easy to get around(124)
Friendly front desk staff(73)
Quiet & comfortable(72)
Awesome amenities(62)
Delicious breakfast(49)
Negative reviews(24)
Guest User
Deluxe Twin Room
Stayed in Jan 2024
Solo travelers
43 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Great hotel, room was clean and large with an excellent proximity to the airport.
Response from Property: Thank you very much for staying at Shenzhen Tianhe Hotel, I am very happy to get your satisfactory evaluation, it is our responsibility to provide guests with warm and thoughtful service and comfortable and quiet rest environment; We will continue to work hard to serve every guest! You are welcome to come back and experience it again!
Waiguoren
Deluxe Queen Room
Stayed in Jun 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Such a relaxing start to a long travel day. I enjoyed a light breakfast, fresh espresso, and then a work out on the rowing machine. Everything was quiet and clean, great service.
Response from Property: Thank you very much for your stay and appreciation! You are welcome to come back and have a great time!
ChongSULE
Executive Twin Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The free shuttle from airport to hotel is greatly appreciated as the flight landed in the middle of the night.
Response from Property: Dear guest: Hello! Your satisfaction is our greatest motivation, thank you for your support of the hotel
AliceSiu
Deluxe Queen Room
Stayed in May 2024
Business travelers
5 review
1.2/5
Posted on Jun 2, 2024
It is in fact very far away from the airport, RMB $50 by taxi. The hotel provides shuttle to the airport, but not from the airport unless prior arrangement. The reception asks guests to wait 20 minutes for the shuttle but there’s no line. All just rushed onto the bus when it arrives. The journey from airport to hotel was even more horrible. The taxi driver rumbled all the way, for he waited 3 hours in the line and he suggested us to walk to the hotel instead. It's 5+ km highway. So, no, this is not an airport hotel. Just regard it as a hotel in boana district. The breakfast is very small with limited options. The day I was in, a staff was filling a dozen of takeaway boxes at the counter, taking all the noodles….
Response from Property: Thanks for your review, the hotel is 2 km away from the airport and 7 km by car. The hotel offers a free 24 shuttle service. Taxi service attitude is not good, you can complain to the taxi company.
Guest User
Deluxe Twin Room
Stayed in May 2024
Business travelers
21 review
4.2/5
Very Good
Posted on Jun 7, 2024
arrived late night and got picked up by the shuttle. it's a decent hotel, as long as it's clean, bed no dust, and no smell, it was enough for us.
Laura K
Deluxe Twin Room
Stayed in Oct 2023
Family
42 review
4.0/5
Very Good
Posted on Nov 1, 2023
Very near to the airport, the service was super good and they can bring you to the airport. Very convenient 👌
6/10
Response from Property: Thank you for your positive review. Tianhe Hotel is a warm and welcoming hotel that has always adhered to the original intention of providing high-quality service to guests, providing the warmest service experience for every guest. Looking forward to your next visit!
Guest User
Deluxe Queen Room
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 4, 2024
Excellent. The hotel staff were all very friendly and helpful. The room was spacious and very clean. Ideal place if you are staying one night to catch a connecting flight.
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
Varanyu
Deluxe Queen Room
Stayed in Jul 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Nice hotel and nearby airport. Good place if you arrive SZ late night.
Response from Property: Dear guests : Thank you for your recognition of Xiaotian It is Xiaotiao goal to bring a pleasant and comfortable experience to every passenger. We look forward to your next visit!
Fgh678hjk890
Deluxe Twin Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Location is very convenient, near to airport. Breakfast at 6:30 so it’s convenient if your flight is at 9 you can eat your breakfast. Hotel also has drop off service to airport. The hotel also has laundry on site. Overall I had very pleasant stay.
Response from Property: Distinguished guests hello, thank you for staying in Tianhe Hotel and satisfied with our service, thank you very much for your support and love for us, we will work harder and wholeheartedly to provide you with better service, looking forward to your next visit!
Dragon1988
Deluxe Twin Room
Stayed in May 2024
Solo travelers
163 review
5.0/5
Outstanding
Posted on May 24, 2024
great hotel. Hotel staff were super nice to allow me late check out at 4.pm
Response from Property: Dear guests, Hello! Thank you very much for staying in the hotel and giving high praise, I am glad to see your recognition of our work, we have your trust, we will continue to forge ahead and always be ready to bring quality service to every guest, look forward to your visit again!
HHK hk
Deluxe Queen Room
Stayed in Apr 2024
Family
85 review
3.0/5
Posted on Apr 20, 2024
Just it is near to Airport and service to bring to airport by settle bus .
Response from Property: Distinguished guests hello, thank you for staying in Tianhe Hotel and satisfied with our service, thank you very much for your support and love for us, we will work harder and wholeheartedly to provide you with better service, looking forward to your next visit! Thank you! Thank you!
Jwee77
Deluxe Queen Room
Stayed in Dec 2023
Couples
4 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Stayed a night in between flights. Room is clean with necessary amenities. Near to airport with free airport pick up and drop off service.
Response from Property: Thank you for your positive feedback. Tianhe Hotel is a warm hotel that has always adhered to the original intention of providing high-quality service to guests, providing the warmest service experience for every guest. Looking forward to your next visit!
Haley Liu
Deluxe Queen Room
Stayed in Dec 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Given our early flight out of Shenzhen, this was a good base for the night. The hotel provided a free shuttle to the airport. In the evening we walked to the metro station which was a 10-15min walk away, quite convenient.
Response from Property: Thank you for your positive feedback. Tianhe Hotel is a warm hotel that has always adhered to the original intention of providing high-quality service to guests, providing the warmest service experience for every guest. Looking forward to your next visit!
BallZ
Deluxe Twin Room
Stayed in Dec 2023
Family
3 review
4.5/5
Great
Posted on Dec 12, 2023
The hotel is neat and clean, pretty comfortable. There is free shuttle service to/from airport, and the driver is really nice, he help us a lot when I"m trying to pick my son from the airport in the middle of the night (3 AM). Very recommended.
Response from Property: Dear guest:Thank you for your comments,we glad to see your appreciation of our service ,we will continue to work hard ,looking forward to your next visit
Guest User
Deluxe Twin Room
Stayed in Nov 2023
Travel with friends
4 review
4.2/5
Very Good
Posted on Dec 7, 2023
Very helpful staff especially when there’s problem with taking the shuttle bus to and fro from the airport.
Response from Property: Dear guest:Thank you for your comments,we glad to see your appreciation of our service ,we will continue to work hard ,looking forward to your next visit