Jiajue Hotel (Shenzhen Shekou Dongjiaotou Subway Station) Guest Reviews
4.2/5
65 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(65)
Positive reviews(63)
Reviews with photos/video(24)
Clean and tidy(11)
Great service(10)
Awesome stay(9)
Easy to get around(5)
Great value for money(4)
Great location(2)
Negative reviews(2)
Maxwell the Traveler
Comfort Double Bed Room
Stayed in May 2024
Solo travelers
68 review
4.7/5
Amazing
Posted on Jun 27, 2024
Rooms and hotel on 2nd floor, and no elevator, only stairs was very inconvenience
RichieCo
Simple Queen Room
Stayed in Oct 2023
Solo travelers
10 review
3.5/5
Posted on Oct 30, 2023
Plus:
The front desk staff was exceptionally helpful. The hotel l is conveniently surrounded by numerous restaurants
Minus:
The room could benefit from a deep clean . I was waken up by secondhand smoke from next door guest, even though the hotel has a strict no-smoking policy that doesn't seem to be consistently enforced. When I raised this concern with the staff, they mentioned they couldn't detect any odors, which was a bit disappointing. 😒🤷♀️
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. If you have any questions about the use of the air conditioner, you can contact the front desk to help you, and we will help you as soon as possible. If you have any questions during your stay, you can also contact the front desk and we will handle it for you! Looking forward to your visit again and wish you a pleasant journey
Anonymous User
Simple Queen Room
Stayed in Oct 2023
Family
10 review
2.7/5
Posted on Oct 30, 2023
Average
Guest User
Comfort Double Bed Room
Stayed in Feb 2024
Other
2 review
1.5/5
Posted on Mar 1, 2024
Avoid pitfalls. The facilities in the house are old, the service attitude is very poor, and the smell of smoke is very strong in the corridor. When I went there was a girl working the night shift at the front desk. There was a sewage smell in the house. I asked the front desk to change the room. The front desk said, "Why is there a smell? Why can't I smell it? You have been here for so long and I can't change it for you. Otherwise, this house will not be rented out today." In fact, I just entered the house less than half an hour ago. Why does the sewer smell like this? In addition, there were only two small 300ml bottles of water in the room, and I drank them all. I asked the front desk to bring me a bottle of water, but the person told me that they only provide two small bottles of water a day and they could not give me any more. I originally booked a room for two days and thought about canceling the reservation for the next day, but was rejected by the hotel. I called Ctrip’s official customer service and the cancellation was successful. What I said is not a lie. If you see this, you must choose this hotel carefully.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Chenchenchenxiansheng。
Delightful Twin Room
Stayed in Apr 2024
Business travelers
2 review
3.0/5
Posted on May 3, 2024
The environment is average, on the second floor, the only advantage is that it is close to the port
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Liaoze
Comfort Double Bed Room
Stayed in Feb 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Convenient transportation, rich dining and food. Friendly front desk
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guiyinnanshan
Delightful Twin Room
Stayed in Oct 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Dec 3, 2023
The hotel has convenient transportation and a decent environment. It is a convenient hotel suitable for business trips.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Bokesilishanchang
Simple Queen Room
Stayed in Sep 2023
Travel with friends
12 review
4.5/5
Great
Posted on Nov 29, 2023
Good hygiene, good environment, downstairs is the place to eat, good service, complete facilities, very good, you deserve it!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Comfort Double Bed Room
Stayed in Sep 2023
Solo travelers
2 review
3.5/5
Posted on Sep 8, 2023
The price booked on Ctrip is more cost-effective, much cheaper than the price at the front desk. The window in the room is too small, the view is not good, and the outside of the window is very dirty. The room facilities are OK, but the carpet is very dirty, and the room feels strange. There is a restaurant downstairs in the hotel, which is very convenient for dining.
Original TextTranslated by Google
Response from Property: Thank you for your evaluation of the hotel. Regarding the problem you raised about the window, we will arrange for the guest room to handle it. Thank you for your evaluation of the hotel and look forward to your visit again.
Guest User
Simple Queen Room
Stayed in Dec 2023
Business travelers
125 review
4.0/5
Very Good
Posted on Jan 1, 2024
Facilities: OK
Sanitation: OK
Environment: OK
Service: OK
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!