To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(3554)
Positive reviews(3369)
Reviews with photos/video(606)
Easy to get around(255)
Delicious breakfast(179)
Friendly front desk staff(119)
Close to train station(73)
Luxurious(45)
Great swimming pool(39)
Delicious buffet(31)
Negative reviews(180)
Guest User
Superior Double Room
Stayed in Ogo 2024
Couples
3 review
5.0/5
Outstanding
Posted on 28 Ogo 2024
I usually stay at Shangri-La Shenzhen during my business trips for its proximity and is always my choice even for my personal trips.
Even if I only swing by Shenzhen for a day trip, I will definitely have my dim sum breakfast in 香宫 before moving off to next destination.
This time round, I had a last minute booking for my birthday celebration and was pleasantly surprised by the hand written note from Cheng Li - the Guest relationship officer.
Cheng Li wished me a happy birthday and prepared a delicious cheese cake which was considerately stored in the fridge for me. The room is also decorated with a handmade artwork using towels which symbolized my Chinese horoscope! I am very impressed by the details and effort. I will of course continue to stay at Shangri-La Shenzhen whenever I am traveling to Shenzhen and will definitely recommend staying there to my peers!
Response from Property: Dear Mr. Tan, we are glad to learn that you have enjoyed yet another stay with us and very much appreciate your compliments towards Cherry Li. Your compliments to our staff, location and facilities are highly appreciated. It was our pleasure to have you here. Looking forward to having you with us next time when you are in Shangri-La Shenzhen.
Guest User
Family Friendly Themed Deluxe Room (Double bed)
Stayed in Ogo 2024
Family
4 review
3.7/5
Posted on 11 Ogo 2024
A convinient location with decent declaration, but a rather bad experience in the morming buffet, with little variety on food choice
Response from Property: Thank you for sharing your experience with us. We take all feedback seriously, and sincerely regret that we did not meet your expectations about the breakfast. We have reviewed your feedback in detail with our restaurant manager. We sincerely hope we are given an opportunity to welcome you back and showcase the improvements in the near future. Thank you again for your valuable comments. Shangri-La Shenzhen.
Shyam
Superior Double Room
Stayed in Ogo 2024
Family
2 review
5.0/5
Outstanding
Posted on 12 Ogo 2024
The hotel was near shenzen railway station, louhu boarder it was very convenient and easy and everything was available nearby..
Guest User
Superior Double Room
Stayed in Sep 2024
Business travelers
26 review
4.2/5
Very Good
Posted on 6 Sep 2024
Very nice hotel there good location make it easy to get around
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on 4 Sep 2024
Cosy, convenient, comfortable, trendy and professional
Stevie
Superior Room (2 beds)
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on 23 Jun 2024
Great hotel for families. Swimming pools are nice and well maintained. Kids activities as well. Staff is listening and breakfast was comprehensive. Will stay again!
Ali Talha
Deluxe Double Room
Stayed in Jun 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on 21 Jun 2024
Fantastic stay at Shangri La The hotel exceeded our expectations in every way. The room was spacious and stylish, the staff were friendly and efficient, and the breakfast was top-notch. We also appreciated the hotel's convenient location and excellent facilities
Ralph Mx
Superior Double Room
Stayed in Mei 2024
Couples
28 review
2.5/5
Posted on 22 Mei 2024
The stay at the hotel was good. The hotel facilities are old but in good shape. The location is perfect for people who cross to and from HK. There are a lot of good places nearby to enjoy a good time, dinner, and shopping. Also, the hotel offers free parking. The amenities are good quality and plenty of them, which is very weird in those times of savings from big Hotel chains. Therefore I enjoy the amenities of this hotel.
The only annoying thing was the cleaning service crew. They started to pressure me at 11 AM (checkout is at 12 pm), but they knocked on the door insistently, and after I went out, somebody reached me to ask me if the room was empty. It is a sincerely very uncomfortable sense. I prefer another hotel that respects those details.
Referring to shower, the curtain was dirty and old, need to pay more attention to cleaning process.
GANESH THIYAGARAJAN
Superior Double Room
Stayed in Mac 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on 7 Apr 2024
Hotel located close to all kind of transport terminals, shopping malls. Neatly maintained and very courteous staff.
Guest User
Superior Double Room
Stayed in Jun 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on 17 Jun 2024
Best hotel I ever stayed at
Michael Tung Shie
Superior Double Room
Stayed in Apr 2024
Couples
20 review
5.0/5
Outstanding
Posted on 6 Apr 2024
Best location 10mins walk to the Hong Kong borders crossing ,
6/8
Guest User
Superior Double Room
Stayed in Ogo 2024
Business travelers
2 review
4.0/5
Very Good
Posted on 30 Ogo 2024
Very good location and receptionists is helpful,the coffee shop snacks and drinks are good also.
BensonHK
Executive Double Suite
Stayed in Feb 2024
Family
12 review
4.7/5
Amazing
Posted on 14 Feb 2024
房間挺大,服務很好。
In conclusion, my experience at Hotel was nothing short of exceptional. The combination of luxurious accommodations, impeccable service, and prime location made it a perfect choice for my stay. I would highly recommend this hotel to anyone seeking a memorable and indulgent experience, whether for business or leisure.
Guest User
Superior Double Room
Stayed in Jul 2024
Family
12 review
5.0/5
Outstanding
Posted on 30 Jul 2024
Location of hotel is convenient with various transportation. Service staffs are courteous and helpful.
John Walcott
Superior Double Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 30 Jul 2024
Exceptional Service, delightful hospitality.
Maria on reception is very helpful and speaks english very well.
Carlos on concierge is most attentive and helpful.