Crowne Plaza Shenzhen Futian Reviews

Close to Futian Station. Good variety of restaurants. Room upgrade to high floor corner room with excellent city skyline views. Comfortable bed & large bathtub with great view.

The hotel is clean, breakfast has a lot of variety. Staffs are friendly and helpful. Especially the front desk staff, Kayle and Hailey helped me to store my frozen chestnut and help me to book a transfer from hotel to Futian Fort. Overall experience was great and is just 5 mins walk to the Cocopark shopping mall.

The hotel's location and environment very good[ThumbsUp][ThumbsUp][ThumbsUp] the room very clean. Breakfast is very traditional[Party][Party][Party] The service in the front desk is excellent. Mr. Mo 莫先生is also considerate, and the room very nice good. The room has been upgraded for free, and we will come back again next time

Very good location, all within walking distance to Futian station, Shopping Park mtr and Coco Park. Good size room but outdated toilet design and old TV. Quite disappointing Lounge. Food wasn't that great. Drinks weren't refilled. Bottles were all empty even at the start of the happy hour, just for display. Wine need to request from staff. Dont ask, don't get.

Service was great and prompt. The hotel room was tidy a d clean, I felt comfortable however the aircon was not perfect. Or maybe it’s the city of Shenzhen. Everyone seems to be so hot yet the aircon temperature need to be reminded many times to be lowered. It only happen in Crowne so far. Hence I’m still keeping my views on crowne plaza hotel. Other than that. All are pretty fine.

Nice hotel at a convenient location within a few minutes’ walk to COCO Park and the metro. Staff is wonderful and friendly.

Good location! Just 5 mins walk to Cocopark! Also easy access to Futian station! Great buffet breakfast with lots of choice! Well equipped gym room also! They are kind to extend my late check out to 1pm so that I can shower before check out after gym!

The hotel is fantastic and the facilities are well. Breakfast is great. Our family enjoyed the hotel very much. The hotel is near some shopping arcade and around there are many small stalls and shops.

The staff lovely SUUVY QIN’s service is excellent with professional, thank you once again!

Room is very clean and big. Many customers are there ! Good location

Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.

Very good location. Close to the metro and the big shopping mall (coco park). The Staff speaks well English.

Staff are nice and helpful. Location is close to railway and subway stations and is easy to get around to tourists attractions, shopping malls and restaurants.

Nice location, room and service with reasonable room rate.