No.9009 Shennan Avenue, Overseas Chinese Town, Nanshan District, Shenzhen, Guangdong, 518053, ChinaView Hotel Details
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InterContinental Shenzhen Guest Reviews
4.7/5
Outstanding
7680 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(7680)
Positive reviews(7536)
Reviews with photos/video(2069)
Great swimming pool(805)
Delicious breakfast(663)
Perfect for kids(484)
Loved the beach(447)
Close to amusement park(362)
Has facilities for children(172)
Negative reviews(144)
Jennie20
1 king deluxe room
Stayed in серп. 2024 p.
Family
9 review
5.0/5
Outstanding
Posted on 25 серп. 2024 p.
Still love here the most and very happy every time we going back to stay.
Service is great, food is great, room is big and clean and good to sleep. The bathtub is super big.
The hotel beach is the best
Response from Property: Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our spanish style, services and overall can be a great encouragement to us. We will keep it up in the future and hope to have you back soon! Tim Hooton General Manager
Guest User
1 king deluxe room
Stayed in серп. 2024 p.
Family
2 review
4.7/5
Amazing
Posted on 13 серп. 2024 p.
The hotel at first impressions was already great, the staff were helpful and had a free tea dispenser. In the room, it was HUGE and the bathtub was also HUGE. And the minibar had loads of drinks. And the pool had a ship AND a waterslide. So overall, Fantastic hotel! Also, there was a particular staff named Mia who was our main helper and helped with leading us to our rooms and helping with our luggage. Thanks to her too!
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague HUGE will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Guest User
Classic Room
Stayed in лип. 2024 p.
Family
1 review
5.0/5
Outstanding
Posted on 8 лип. 2024 p.
Fantastic family hotel and a special thanks to Mr.Wang Fei - Tomas at the reception who was extremely gently and very helpful. Very professional. Thanks
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague Tomas will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
ChloeMikaela
Classic Room
Stayed in черв. 2024 p.
Family
2 review
5.0/5
Outstanding
Posted on 17 черв. 2024 p.
Very good stay and impress with the hotel’s service and room. Great for families! Super convenient, just above train station! Super friendly, helpful and great service by the hotel. Yummy in room dining too 🩷 definitely going to come back again to stay !! They have Walmart opposite the street too 😆👍🏻
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Guest User
Classic Room
Stayed in черв. 2024 p.
Family
2 review
5.0/5
Outstanding
Posted on 10 черв. 2024 p.
We came with our 20-month old toddler for a staycation during the long weekend. We upgraded to the club room and the service and amenities were worth it. Even though it rained on both days, there were plenty to do at the hotel. All three of us had a nice soak in the large bathtub in our room when it rained hard outside. The room was spacious and clean, and the bed was huge and comfortable. The hotel was very thoughtful to have even left a child-size slippers, children dental kits, and a toddler mattress in the room. When it wasn't raining, our boy really enjoyed himself at the beach, indoor pool (and hot tub), and the waterpark, and so did we. There was also a huge outdoor playground by Joy Kids that featured several activity hubs like climbs and slides, foam construction blocks, and a merry-go-round ride. The breakfast at Mercado had a great spread that included cold cuts and cheeses, great coffees, freshly squeeze juices, and delightful pastries. We had nice simple afternoon teas and a more lavish evening cocktails at the club, but you should arrive earlier in the evenings to enjoy the full spread. Ms Jennifer was attentive and helpful when we were there and also helped us with a pleasant check-out. We highly recommend this place for families with young children.
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague Jennifer will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Guest User
2 single deluxe room
Stayed in квіт. 2024 p.
Family
2 review
5.0/5
Outstanding
Posted on 20 квіт. 2024 p.
a bery good anniversary trip. well matinenamce and beautiful facilities and room. hotel prepared a special decoration for my anniversary. The front desk staff Crystal Angelia is ver helpful
Response from Property: Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our spanish style, services and overall can be a great encouragement to us. We will keep it up in the future and hope to have you back soon! Tim Hooton General Manager
Guest User
2 single deluxe room
Stayed in серп. 2024 p.
Family
2 review
5.0/5
Outstanding
Posted on 28 серп. 2024 p.
front desk fgreat👍
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our services. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
HYUNG WOOK
2 single deluxe room
Stayed in серп. 2024 p.
Family
2 review
5.0/5
Outstanding
Posted on 1 вер. 2024 p.
Great hotel for a quick family getaway. Especially the outdoor swimming pool was fantastic for young kids. The overall facilities are quite spacious and the entire family could easily spend several hours. The only downside is that they don't have enough sunbeds nearby the pool area. Staff was extremely friendly and made our experience wonderful. Special thanks to the front office staff Crystal during our check out.
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague Crystal will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Ke Love Tim
1 king deluxe room
Stayed in серп. 2024 p.
Family
34 review
3.2/5
Posted on 24 серп. 2024 p.
The location quite near other view point and shopping mall. The facilities in room is too bad , TV and network not working.
Response from Property: Dear guest, Thank you for choosing InterContinental Shenzhen! The hotel management attaches great importance to the problem of hotel room facilities, and we have contacted relevant departments for training and rectification in the first time to improve the frequency of regular maintenance of facilities and equipment. We look forward to creating a more pleasant experience for you, and sincerely look forward to your visit again to verify the improvements we have made! Tim Hooton General Manager
Victor Wing Hong
1 king deluxe room
Stayed in серп. 2024 p.
Family
1 review
5.0/5
Outstanding
Posted on 22 серп. 2024 p.
Kids love the food and the pool. It was a great experience to spend a couple of days with families. The location is great, only a few minutes to the metro.
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Guest User
1 king deluxe room
Stayed in серп. 2024 p.
Couples
2 review
4.0/5
Very Good
Posted on 19 серп. 2024 p.
Everything was satisfying except the English speaking skills of the staff. It was hard to communicate with them.
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Guest User
1 king deluxe room
Stayed in лип. 2024 p.
Family
1 review
3.5/5
Posted on 21 лип. 2024 p.
Check in arrangement is really bad. Rooms won’t be ready on time.
Car parking and drive out information didn’t clear, check in service should’ve settled at the same time.
Breakfast tables arrangement are so messy…should’ve provided clear instructions
Response from Property: Dear guest, Thank you for your review, we are very sorry to bring you an unpleasant experience, we apologize for not being able to check you in on time due to high occupancy during the summer months. your feedback is very important to us, the hotel will guide our service team to make immediate changes, in strict accordance with the high standards of the quality of service to the staff of the customer, and to strengthen the staff service skills and awareness of the training, we sincerely look forward to your visit, to witness the improvements we have made. Best Regards, Tim Hooton General Manager
Guest User
1 king deluxe room
Stayed in черв. 2024 p.
Family
2 review
5.0/5
Outstanding
Posted on 1 лип. 2024 p.
I wanted to express my sincere appreciation for the excellent room service provided during my stay. The promptness, quality, and friendly service truly made my experience memorable. Good customer service was provided by Alicia
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague Alicia will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Hui Kiu Tat
2 single deluxe room
Stayed in черв. 2024 p.
Family
11 review
3.7/5
Posted on 30 черв. 2024 p.
Luxurious room and facilities.
But unfriendly & slow check-in.
Lack choices for breakfast in surrounding.
Child facilities open late.
Response from Property: Dear guest, Thank you for choosing InterContinental Shenzhen! Your feedback is very important to us, and the hotel will guide our service team to make immediate changes, strictly adhere to high standards of guest service quality, and strengthen the training of staff service skills and awareness. Hope to have you back soon! Tim Hooton General Manager
Fefe chan
1 king deluxe room
Stayed in черв. 2024 p.
Family
1 review
5.0/5
Outstanding
Posted on 11 черв. 2024 p.
Hotel is very kids friendly. Kids can spend whole day at the outdoor water park.
We spent 3 days 2 nights here and we all had so much fun.
Response from Property: Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager