Kempinski Hotel Shenzhen Reviews

What an outstanding experience! From the moment I walked through the doors of the hotel, I felt welcomed, respected, cared for. The amazing front desk staff spoke perfect English, offered a free upgrade, and even sent up a fruit basket for our semi-anniversary. The room was clean, comfortable, and had a great view. There was even a bathtub for us to try our new bath bombs! Also, the breakfast was delicious, with lots of vegan options. If I could rate 10 stars, I would!

Classical decor. Quiet. Excellent service and value for money. Very convenient to get around on Metro. Large Coastal Mall just nextdoors. Bathroom lighting could improve.

My stay was awesome! A very special thanks for Ms. Season Lu for her great hospitality, I will definitely stay there again. Incredible!

The hotel is located in a very nice area close to many shops/restaurants and a very popular, lively walking street. Easy to get around and right beside one of the entrances to the subway. Breakfast was good with lots of options, the workers were friendly and the room was nice and spacious. We hope to stay here again if we return to SZ.

Thank you for making my stay so special. The assistant manger was very helpful and offered me a free room upgrade.

Absolutely wonderful trip in this hotel. The hotel staff had great attitude, this hotel is certainly worth staying in.

Excellent location, fair room conditions and good service. May come again if drop by Costal City area.

The hotel was very nice. The service was OK. They don't speak much English so be prepared to use your phone translator. They wouldn't let me charge my meals to my room, which I found very odd since they already had my credit card.

they tried to get into the room after they press the bell and wait for five second. i had not have enough time to react since i was still sleep quite rude

It's really good, amazing, unbelievable and makes me feel nice all day, such a wonderful hotel. Thank you so much.

Our 3 day stay at the hotel was great. The location is very central, the environment, the rooms were very clean and beautiful. The staff very friendly and supportive. The hotel manager Mr. Hardy really walked the extra mile and exceeded all our expectations. We strongly thank him for the effort and the support. Will definitely visit again.

We do highly appreciate this hotel, service is very efficient n nice, location is quite good as quite near the MTR station, it is very easy to get reach of the shopping mall n there are so many choices of nice restaurants n drinks, we enjoyed very much in this trip n like the hotel accommodation n services very much, I will select this hotel for our future trips, thanks.

I went to Shenzhen for a business trip of several days. Because I had good experiences with Kempinski before I decided to book at them. The booking process was pretty straightforward and easy through TRIP.COM. At check-in I explained my situation and they have extended my check out to 8PM even though I was willing to pay. Even though the rooms are a little bit outdated, it was clean and well equipped. Always tidy when I come back from a work day. When they notice that I drink more water they have placed more bottles for me everyday. Location wise it's very central for Shenzhen with Metro station directly in front of the hotel. Few stations to borders to HK and to the airport. The hotel is now surrounded by shopping malls thus also easy to find food. All with all: maybe not the top notch 5* hotel anymore but the people serve with a heart. I will visit here again.

Alex good expect to see you again hotel is super