The Ranz Hotel Shenzhen University Science and Technology Park Reviews
The Ranz Hotel Shenzhen University Science and Technology Park
1-3F Yiyuan Building Xuefu Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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The Ranz Hotel Shenzhen University Science and Technology Park Guest Reviews
4.7/5
Outstanding
1988 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1988)
Positive reviews(1933)
Reviews with photos/video(315)
Classy environment(212)
Friendly front desk staff(148)
Easy to get around(112)
Many amenities(69)
Perfect for business trips(44)
Delicious breakfast(39)
Close to metro(23)
Stayed multiple times(7)
Negative reviews(55)
Brett Kho
Cozy Queen Room
Solo travelers
110 review
Great
Posted on
Overall an excellent and lush hotel experience. The cleaners did not harass us this time, the mattress is incredibly soft, and lobby chairs are nice. Excellent service from the personnel.
The big problem is when the room AC broke in the middle of the night, and I was attacked by bugs biting my arms and face waking me up at 4am. I don't know if it was just my room or the whole hotel, but really hope they fix that.
Response from Property: Dear guest, hello. Welcome to stay at the Lanz Hotel Shenzhen University and share your stay experience with us. We apologize for not receiving your five-star review. We will continue to work hard to provide customers with an unforgettable stay experience. Regarding the insect bite you mentioned, it was caused by mosquitoes appearing in the hot weather in Shenzhen, and all rooms are equipped with electric mosquito coils. You can plug it in during your stay. If there are any problems with the air conditioning, please contact the front desk in a timely manner to help you solve them. Your valuable feedback is also very important to us, and we will inform the relevant departments to improve the quality of our services. If you come here next time, we hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Guest User
Cozy Queen Room
Family
6 review
Very Good
Posted on
The path to finding the hotel room is akin to a maze. It makes going back to the room stressful and tiring. It’s a culture shock to see how the rooms are arranged.
It’s about 15 minutes walk to the train station. Location wise it’s nearer to the residential area and schools. There’s marts and restaurants around which is convenient.
Response from Property: Dear guests, welcome to Shenzhen University Lands Hotel and share your stay experience with us. We are deeply sorry for not receiving your five-star praise. We will continue to work hard to provide customers with an unforgettable stay experience and look forward to your next visit.
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yuriitka
Cozy Queen Room
Business travelers
32 review
Amazing
Posted on
Great place and cost-effective! Perfect for short-stay
Response from Property: Dear VIP, thank you for choosing to stay at the Lanzi Hotel in Nanshan Science and Technology Park, Shenzhen University, and for giving us a five-star rating. Providing you with a clean, tidy, and safe accommodation environment and providing you with warm and thoughtful service has always been our policy. Thank you again for your recognition, and we look forward to your next return. Wishing you happiness, health, and peace and joy!
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Guest User
Cozy Queen Room
Solo travelers
3 review
Very Good
Posted on
Nice location close to Shenzhen University. Friendly staff.
Response from Property: 尊敬的賓客，您好，歡迎您下榻深圳大學蘭茲酒店並與我們分享您的入住體驗，未能得到您五星好評我們深感抱歉，我們會再接再厲，為顧客提供難忘的入住體驗，期待您的下次光臨
Dr. Jalal
Cozy Queen Room
Solo travelers
10 review
Outstanding
Posted on
Based on my good experience, I extended my stay here for 3 more nights. The staff was immensely supportive and I enjoyed my stay at the hotel. It is very near to Shenzhen university. They also provided me the foreigner registration certificate. I would recommend you to go for this.
Response from Property: Dear customer, hello! Thank you very much for your support and love of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. We welcome you to choose our hotel again whether it is for business or travel! Sincerely looking forward to your next visit!
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Ganbaa
Cozy Queen Room
Family
4 review
Posted on
not liked
Response from Property: Dear customer, hello! Thank you very much for taking the time to provide feedback on your stay experience. We highly value your feedback and deeply apologize for not meeting your expectations. Your feedback is crucial for us to improve our services. We have always been committed to providing a comfortable and enjoyable stay experience for every guest, but unfortunately we were unable to satisfy you this time. In response to the issue you mentioned, we will immediately conduct an internal investigation and take corresponding measures to improve it, in order to avoid similar situations from happening again. If you are willing, we would greatly appreciate it if we could further understand your specific feelings in order to better solve the problem for you. You can contact our hotel front desk at any time, and we will be happy to serve you. Thank you again for your feedback. We look forward to the opportunity to provide you with a better stay experience.
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Guest User
Cozy Queen Room
Solo travelers
7 review
Outstanding
Posted on
Great hotel! Good service from all staff. Very comfortable stay
Response from Property: 尊敬的賓客，您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光，您的讚賞給予酒店很大的鼓舞，也是我們前進的動力，我們會繼續保持熱忱，致力讓每一位賓客有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快。
ELIAN ENOIDE
Cozy Queen Room
Business travelers
13 review
Posted on
Love the simple design and decor! Rooms are quite small but we’ll equipped, clean but not spotless. I just got one observation: the hotel management should pay more attention to the maintenance in some rooms, paint and carpentry work for example. Overall is a good place to stay for a few days on a low budget!
6/10
Response from Property: Dear guests, Hello! Thank you very much for choosing to stay at the Ranz hotel in Shenzhen University Science Park and sharing your feelings! Thank you for your valuable comments, which we will attach great importance to. We have reported the problems you raised to the relevant departments. It is the responsibility of all our staff to provide considerate service to every guest. We sincerely look forward to your visit again! I wish you a happy life!
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Anonymous User
Cozy Queen Room
Travel with friends
1 review
Outstanding
Posted on
Nice and good
Response from Property: 尊敬的貴賓，感謝您選擇入住深圳大學南山科技園蘭茲酒店，並給予我們五星好評，為您提供乾淨整潔、安全的住宿環境和為您提供熱情、周到的服務一直都是我們的遵旨，再次感謝您的認可，期待您下次回來，祝您幸福安康，平安喜悦！
Sandeep Kolambe
Cozy Queen Room
Travel with friends
19 review
Outstanding
Posted on
Beautiful hotel
Response from Property: 尊敬的賓客: 您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來。
Simon Wong 88
Cozy Queen Room
Business travelers
1 review
Very Good
Posted on
This is my first time staying at the RANZ Hotel in Shenzhen University Science Park. The four-day accommodation experience was good, the environment was comfortable, and the bathroom was clean.
Original TextTranslated by Google
Response from Property: 尊敬的賓客，您好，歡迎您下榻深圳大學蘭茲酒店並與我們分享您的入住體驗，未能得到您五星好評我們深感抱歉，我們會再接再厲，為顧客提供難忘的入住體驗，期待您的下次光臨
BBBWWY
Cozy Queen Room
Travel with friends
1 review
Posted on
The hotel is divided into A, B, and C areas on the same floor. I was assigned a room closer to the inside, but after entering I realized there were so many rooms, so many that I suspected the room card number was wrong.
The public space in the corridor is designed with a literary feel.
The room is clean, comfortable overall, and has plenty of air conditioning. Is this a common problem with central air conditioning? There is a smell of smoking and the room is not soundproof enough.
Is it because evening is the peak time for bathing? The shower head does not have enough water power. The TV controls are slow to respond and I can’t receive regular TV stations. Fortunately, I can cast the screen from my phone, but the connection is often disconnected.
Breakfast was a normal Chinese buffet, but the tableware was a bit funny, there were only chopsticks and spoons. Coincidentally, there was a foreigner at the isolation counter who tried hard to ask the staff if there were forks, but it turned out that there really were none. The bread needs to be spread with sauce, but there is no sauce knife.
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Kcod
Elegant Queen Room
Travel with friends
1 review
Outstanding
Posted on
Complete facilities and convenient transportation. The front desk lady provided good service. The environment is simple and elegant. It is a 10-minute walk from Shenzhen University.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and detailed comments on Xiaolanzi. Knowledge is the shadow of diligence, and sweat is the mirror of diligence. Xiaolanzi hopes that every guest can feel the warmth and comfort of another home. At the same time, Xiaolanzi will continue to improve itself and do better and better. Please continue to pay attention to Xiaolanzi and look forward to your visit again~
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Guest User
Cozy Queen Room
Travel with friends
2 review
Outstanding
Posted on
The hotel is conveniently located close to Shenzhen University. The room facilities are complete and there is a free self-service laundry room, which is very convenient. The clean and hygienic bath towels are individually packaged and can be used with confidence. The service of the lady at the front desk is superb.
Original TextTranslated by Google
Response from Property: The time is right, and I talk with you; the water flows slowly, and I am with you; the prosperity is gone, and I grow old with you; thank you for your recognition, and I look forward to meeting you again!
Guest User
Cozy Queen Room
Travel with friends
1 review
Outstanding
Posted on
This hotel brought me the ultimate stay experience, the room is comfortable and the facilities are complete. The service is friendly, professional, meticulous and thoughtful. The hotel environment is clean and tidy. If you forget to take something when checking out, you can contact us in time. The front desk can also store luggage for free. I highly recommend this hotel and look forward to visiting again!
Original TextTranslated by Google
Response from Property: Dear customer! Thank you for your 5-point praise. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaozi is the most unique one in your memory. Remember to come home often. I wish you well.
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