26-31F, Section A, Shuibei Shuibei Jewelry Headquarters Building, No.3008 Buxin Road, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Atour Hotel (Shenzhen Luohu Shuibei IBC) Guest Reviews
4.7/5
Outstanding
2302 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2302)
Positive reviews(2244)
Reviews with photos/video(258)
Easy to get around(165)
Delicious breakfast(122)
Friendly front desk staff(114)
Close to metro(69)
Convenient for shopping(68)
Perfect for business trips(20)
Loved the night views(10)
Negative reviews(58)
Hol Gar Bianca
Superior Panoramic Double Room
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Front desk Mr Xiaoxiao is really friendly. We got different advice about Shenzhen.
We will definitely visit Atour again.
Response from Property: Dear Duoyou, hello! Thank you very much for your recognition and praise of the work of our front desk colleagues, which made you feel warm and cared when you were tired and came back late. It is our great honor to make you so satisfied. We will maintain this level of service as always. The hotel provides late-night porridge every day (21:30-23:00) for free. At the same time, the hotel is located in the headquarters building of Shuibei Jewelry Trading Center in Luohu. It takes 1 minute to get to the hotel from Metro Line 3 at the door. It has a superior geographical location and is connected to the shopping mall. Shopping, dining, entertainment and other facilities are all available, which provides great convenience for travel. Thank you for meeting you for the first time. Duoer is here and looks forward to your next visit!
Praneeth Bandara
Superior Panoramic Double Room
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Atour Hotel IBC Mall, Shenzhen
I recently spent three nights at the Atour Hotel IBC Mall in Shenzhen and had a wonderful experience.
Room and View: Miss Yoshi from management upgraded us to a more elegant room, which was spotless, well-arranged, and offered a fantastic city view.
Service: The front desk staff were exceptionally helpful, meeting all our needs promptly and courteously.
Location: The hotel is conveniently located near the Shuibei subway station and the Shuibei Jewelry Market.
Breakfast: The breakfast variety was limited and catered mainly to Chinese tastes. More international options would be beneficial.
Overall, the excellent service, convenient location, and upgraded room made for a memorable stay. Despite the limited breakfast options, I highly recommend this hotel to anyone visiting Shenzhen.
Response from Property: Dear guest, Thank you for sharing your wonderful review of our property with Ctrip. We are thrilled to learn that you enjoyed the stays with us at Atour Hotel IBC Mall, Shenzhen. It has been a great pleasure and privilege to have you stay with us. We have taken note of your comment regarding breakfast and sincerely apologize for any dissatisfaction caused. It is regrettable that we were unable to meet your expectations in this aspect. There are numerous international dining options available in the vicinity of our hotel. Should you require any assistance, please do not hesitate to contact us. Rest assured, we will continue striving for improvement in order to create even more memorable experiences during your next visit.Best wishes to you and your ones!
Liping
Executive Panoramic Queen Room
Stayed in Mar 2024
Travel with friends
82 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Hotel is very clean , there is a lot amenities nearby
Response from Property: Absolutely! The Ayado Hotel is not only exceptionally clean but also boasts a comprehensive range of facilities nearby. Every time I stay here, I am impressed by the hotel's attention to detail, whether it's the cleanliness of the rooms or the maintenance of the public areas.Moreover, the amenities around the hotel are quite extensive. Whether it's shopping, dining, or entertainment, one can easily find suitable places to visit. This is undoubtedly a great convenience for business travelers or tourists.Therefore, choosing the Ayado Hotel not only ensures a comfortable accommodation experience but also conveniently satisfies various daily needs. It's truly an excellent choice!
陳DanDan
Executive Panoramic Twin Room
Stayed in Oct 2023
Couples
15 review
3.2/5
Posted on Oct 27, 2023
Smservice of front desk is slow, the lobby is lack of ventilation, but the room is nice.
Lilian
Executive Panoramic Queen Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 23, 2024
Good location, friendly staff, good breakfast
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us.You mentioned our "Good location," and indeed, we strive to provide a convenient and accessible location for all our guests. We are glad that you found it easy to explore the area and access nearby amenities.Regarding our "friendly staff," it's our pleasure to serve you. Our team members are committed to providing exceptional service with a smile, and it's rewarding to know that their efforts have been recognized by you.Lastly, you mentioned our "good breakfast," and we are delighted to hear that. We take pride in offering a variety of delicious breakfast options to start your day on a positive note.We look forward to welcoming you again in the future and providing you with an even better experience.Thank you again for your kind words and support!
Eng Chye Chng
Superior Panoramic Twin Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 23, 2024
Very friendly. Clean. Good location.
Response from Property: Thank you very much for your affirmation that our rooms are clean and tidy. We are always committed to providing customers with a comfortable, clean and tidy accommodation environment. Your satisfaction and recognition are our greatest motivation and pride. We attach importance to the feedback of every customer, and your evaluation will motivate us to continuously improve the quality of service and provide you with a better accommodation experience. Thank you again for your support and affirmation. Looking forward to your visit again.
Hoi Ian
Superior Panoramic Double Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 22, 2024
nice room and good service
Lucas
Executive Panoramic Queen Room
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Excellent services and quality.
Guest User
Executive Panoramic Queen Room
Stayed in Dec 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 9, 2023
The room is nice and beautiful
Anonymous User
Family Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Good to stay.
Guest User
Executive Panoramic Queen Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 16, 2024
Nice and clean
Guest User
Executive Panoramic Queen Room
Stayed in Dec 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Dec 31, 2023
View is nice
Guest User
Superior Panoramic Double Room
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 30, 2023
Very nice
Anonymous User
Superior Panoramic Twin Room
Stayed in May 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on May 8, 2022
Good!
Guest User
Superior Panoramic Twin Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The room is big and there is a bookstore downstairs which is great! You can see the panoramic view of Shuibei from the 28th floor. It is also convenient to go directly to the mall to buy gold. There is also Hema Fresh downstairs, which is very convenient for buying food in the supermarket! Dinner is simple, and there are rice rolls for breakfast. The noodles and rice noodles are good!
Original TextTranslated by Google
Response from Property: Dear Duoyou: Thank you for your five-star praise! The hotel is located in Shuibei Jewelry Park, a well-known jewelry industry cluster in Shenzhen. Downstairs is a large-scale comprehensive commercial complex - IBC Mall: a fashionable shopping center integrating entertainment, shopping and dining; it is surrounded by Honghu Park and Donghu Park. You can also see Wutong Mountain from the room, so you can enjoy the beautiful scenery while resting. Duoer looks forward to your visit again!