Seaview Gleetour Hotel Shenzhen（Eastwing Building） Reviews
Seaview Gleetour Hotel Shenzhen（Eastwing Building）
No.5 Guangqiao Street, Overseas Chinese Town, Nanshan District, Shenzhen, Guangdong, 518053, ChinaView Hotel Details
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Seaview Gleetour Hotel Shenzhen（Eastwing Building） Guest Reviews
4.3/5
655 review
Verified reviewsLocation4.3
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(655)
Positive reviews(593)
Reviews with photos/video(91)
Easy to get around(92)
Convenient location(85)
Classy environment(68)
Close to metro(41)
Friendly front desk staff(23)
Many amenities(20)
Average decor(12)
Perfect for business trips(8)
Negative reviews(62)
Guest User
Superior King(East Wing Building)
Stayed in May 2024
Business travelers
50 review
Great
Posted on May 17, 2024
Room is big and clean but the air conditioner is very cold and doesn’t seem to be able to be adjusted.
Response from Property: Thank you for your review.We hope to see you again soon!
Fady Boules
Superior King(East Wing Building)
Stayed in Jun 2024
Couples
4 review
Posted on Jun 24, 2024
It's a good place for a short stay especially if you are planning to visit splendid china, wonder of the world and happy valley
Response from Property: Thank you very much for your positive comments and sharing! I am glad to know that you have enjoyed your stay at our hotel, especially the experience of traveling around the tourist attractionsThank you again for your choice and feedback, and look forward to your next visit!
Sloolo
Superior King(East Wing Building)
Stayed in May 2023
Solo travelers
26 review
Outstanding
Posted on May 23, 2023
It's a pleasure to be here. The room is roomy and clean. in the restaurant they provide a wide variety of food for breakfast. Good location, good client services, the metro entrance is directly across the street from the hotel. Happy and would return for my next trip to shenzhen.
Response from Property: Thank you for your review.We hope to see you again soon!
Arturo Enrique Veve
Superior King(East Wing Building)
Stayed in Jan 2023
Family
8 review
Amazing
Posted on Feb 5, 2023
The service was excellent. The staff friendly and helpful. The hotel could benefit of redecoration of the guestrooms, as it's showing wear. Electrical outlets should be updated and the lighting could be separated for various times of use, such as bright, or subdued lighting. The bed was comfortable. Breakfast had a lot of offerings, well presented.
AI
Superior King(East Wing Building)
Stayed in May 2023
Solo travelers
1 review
Posted on Jun 19, 2023
Facility is in a good location but not very clean and old.
Response from Property: Thank you for your review.We hope to see you again soon!
Aliawan
Superior King(East Wing Building)
Stayed in Jun 2024
Travel with friends
37 review
Outstanding
Posted on Jun 7, 2024
Good enough
Response from Property: Dear guests, thank you for your comment. Looking forward to your visit again, I wish you happy!
Thamphatanaporn
Superior King(East Wing Building)
Stayed in May 2023
Business travelers
2 review
Posted on May 12, 2023
Good for just stay overnight
Thinkblue8
Superior King(East Wing Building)
Stayed in Apr 2022
Couples
37 review
Amazing
Posted on May 2, 2022
Location was great as it was right outside the subway station. Check in was quick and receptionists was nice and helpful with questions. The price was also inexpensive for the room and there is an alley behind the hotel with restaurants and a 7-11 if needed.
Response from Property: Thank you for your kind comments,We are looking forward to seeing you in the near future.
Anonymous User
Superior King(East Wing Building)
Stayed in Mar 2024
Business travelers
70 review
Outstanding
Posted on Apr 6, 2024
good！
ZHANNA
Superior King(East Wing Building)
Stayed in Mar 2022
Couples
4 review
Outstanding
Posted on Mar 10, 2022
A Nice hotel and a great location. We got a sea view room. Really nice.
Response from Property: Thank you for your kind comments,We are looking forward to seeing you in the near future.
Gita
Superior King(East Wing Building)
Stayed in Jun 2023
Business travelers
5 review
Outstanding
Posted on Jun 12, 2023
Great!!!
Response from Property: Thank you for your review.We hope to see you again soon!
Anonymous User
Superior King(East Wing Building)
Stayed in Nov 2024
Travel with friends
70 review
Very Good
Posted on Nov 3, 2024
A well-established old hotel that I stayed in over twenty years ago and has of course been renovated! The hotel is in a very good location, close to Exit A of Huaqiao City Station. There is a food street behind the hotel, and there are also large shopping malls, Wal-Mart, and convenience stores nearby, which is very convenient. Although the room has been renovated, it still has the same old look! The air-conditioning in the room is sufficient and the bed is comfortable. The water pressure in the shower is a bit insufficient. The shower gel and shampoo are in travel size and each comes in a small bottle, which is not enough. Another convenient thing that I really want to give a negative review is that the refrigerator with normal power does not cool at all, and there is a smell in the refrigerator. I hope the hotel can improve it. Overall, Huaqiao City is a tourist area in Shenzhen, and a hotel that costs about 400 yuan a night is already very good and can be stayed again.
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Superior King(East Wing Building)
Stayed in Oct 2024
Booked for others
77 review
Posted on Oct 25, 2024
The room is very small and the hardware facilities are very old, especially the service is very bad. We checked in at almost 3 am and wanted to check out later. We called the front desk, but the staff was very tough and asked us to move out according to the regulations. The cleaning staff also knocked on the door urgently again and again, especially when it was time to check out, the cleaning staff knocked on the door again and said that the front desk urged us to check out. It was really bad. High-end hotels of big brands are not like this. It was really bad. I hope everyone will not fall into the trap.
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Response from Property: Dear guest, Thank you for your feedback. We are very sorry that we failed to provide the service you expected. Please be informed that we attach great importance to your dissatisfaction and will immediately conduct targeted training for the front desk service and cleaning team to ensure the optimization of communication skills and improve service attitude. Regarding the concerns about the room area and hardware facilities, we are considering updating and renovating the plan to create a more comfortable accommodation environment. Regarding the check-out time, we usually provide a certain degree of flexibility for special circumstances, but the specific policy still needs to follow the booking terms. We understand that the staff may give you additional pressure when performing routine work, and we deeply apologize for the inconvenience caused to you. Please rest assured that such situations have attracted our high attention and we will make improvements. Your evaluation is very important to us, and we will take this as an opportunity to continue to improve in order to restore your trust in our hotel. We will do our best to ensure that every guest can enjoy excellent service and comfort. Once again, I deeply apologize for the inconvenience you have suffered and thank you for your valuable suggestions. Please come again when you need it, and I believe we will provide you with a better accommodation experience. Hotel management team
DaweidezhangHH
Superior King(East Wing Building)
Stayed in Oct 2024
Booked for others
153 review
Outstanding
Posted on Oct 19, 2024
The east wing of the hotel is relatively new and the facade has been renovated. However, it is very quiet at night.
Excellent location, right at the exit of OCT subway station
There are many delicious restaurants around and the scenery is also very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing and sincerely accept your feedback. Thank you for your high recognition of the hotel's location and surrounding restaurants. We are very pleased. We understand and sincerely apologize for your pointing out the slightly dated decoration of the east wing of the hotel. Please be assured that we have begun a renovation plan for the building, which is expected to be carried out in the near future to provide a more modern and comfortable stay experience. At the same time, we attach great importance to improving the overall brand image of the hotel, so the tranquility of the evening and the unique charm of the surrounding scenery will continue to be maintained. In order to make up for the inconvenience that may be caused to your stay, we are willing to provide a free special restaurant or exclusive discount on hotel facilities as a thank you for your valuable feedback. Please feel free to contact us, we look forward to showing you a brand new hotel experience. Thank you again for your choice of stay and valuable suggestions. We look forward to your next visit.
Tigermanlian
Superior King(East Wing Building)
Stayed in Oct 2024
Family
6 review
Amazing
Posted on Oct 5, 2024
The hardware facilities are a bit old, but the environment is clean and the service is good.
I arrived at the hotel at 22:00, and they upgraded me to a deluxe room for free. I decided to stay for another day that night.
There is only an overpass away from Splendid China. The hotel is in Huaqiao City Business District, surrounded by a food street, and it is only a few minutes' walk away.
I will choose to stay here again in the future.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation and choice of us! We are pleased that you were satisfied with our service and location, especially with our team's responsiveness to late arrival and successful room upgrade. Regarding the fact that the hardware facilities are slightly outdated, we understand that this has caused inconvenience to some guests. In response, we are undertaking a series of refurbishment and upgrade projects to enhance facilities throughout the hotel and ensure that every guest's experience is of a high standard. We believe that through these efforts, we can not only improve the current situation, but also bring more surprises to future guests. At the same time, we have always been committed to maintaining the hotel's environmental hygiene. Your positive review gives us great motivation and we will continue to work hard to ensure that every corner meets the highest standards. We promise to regularly review and improve our service processes to ensure that our team's professionalism and enthusiasm are demonstrated in every detail. Thank you again for your valuable feedback and support. We look forward to having you choose our services again in the near future through our unremitting improvements and continuous enhancements. If you have any further suggestions or need our help, please feel free to let us know and we will do our best to solve any of your problems.