Wan Yue Grand Skylight Hotel Reviews

Hotel is ok, it just shows its age. Could be placed in a lower price range though.

This was my first time to stay the hotel and with a good experience and family trip as the location of hotel is very convenient for shopping and lot of restaurants nearby 👍🏻

I chose to not stay as the first room I was given had a very unpleasant smell and the AC was not strong enough to cool the room down. The 2nd room I was then given had the same problems.

AC was not working properly, room was 18 degrees while outside was 15-23.

Very good and well maintained.

It very comfortable and clean

I drove to the hotel, but before I even entered the underground garage, I was already disappointed. The entrance was extremely narrow. If you are not a good driver or your car is a little bigger, you have to be careful. You can't get in with one wheel. Moreover, the underground parking lot is very small and can't park many cars. You need to be brave to find the elevator entrance, otherwise you dare not go in. Fat people can pass alone, but normal people have to turn sideways if someone comes from the opposite direction... When I entered the room, I was hit by the smell of cigarettes, and the carpet was also dirty. This is a deluxe standard room. When I checked out, there was only one waiter at the entire service desk. He answered one question, two phone calls, and three calls. I had to wait patiently. The lobby and breakfast were still a little bright. If it weren't for the competition arranged here, I would not stay here. I was quite disappointed.

There is no USB plug. It is an old-style hotel with a non-smoking floor, but unfortunately the smell of smoke is too strong. The shower gel and shampoo are small and insufficient, and there is no conditioner. Ladies please pay attention when checking in.

The bed sheets and quilt covers were not clean. There were flea bites all over my body in the middle of the night, which affected my sleep. The interior environment is old and the cost performance is very low.

The hotel is good overall, but the air conditioning in the room is not very good. Fortunately, after contacting the front desk to change a room, there is no problem at all. The service attitude is great, especially the front desk Xiaoxin, who is very enthusiastic and polite. I am still very satisfied.

The room was great, the location was great, the front desk service was great

The check-in experience was very bad!!! The hotel's hygiene, service and management were very bad!!! This is the only hotel we gave a bad review!!! Because the temperature was low a few days before the Spring Festival, and the lowest temperature on New Year's Eve was less than ten degrees, we deliberately chose a hotel with heating when booking the hotel, and in order to have a better check-in experience, we also paid extra to upgrade the room from the superior family room to the deluxe family room. We booked the hotel's deluxe family room for two days through Ctrip. The family checked in on the afternoon of New Year's Eve. When we entered the room, we found that the wall painting behind the toilet in the bathroom was shaky! Before going out in the afternoon, we told the hotel front desk and showed the photos to the front desk. The front desk promised to follow up and deal with it immediately. At night, we went out and returned to the hotel and found that the problem of the hanging painting had not been dealt with. For safety reasons, we could only take the painting down carefully by ourselves and place it next to the toilet against the wall. We were woken up by the cold at more than two o'clock in the morning and found that the hotel heating was "not working" and the air conditioner was blowing cold air! Reported to the front desk, and then the waiter sent two quilts, neither of which was covered with quilts, and there were many yellow unknown stains and hair on the quilt core! Super disgusting! ! ! The waiter said that the hotel did not have central heating, and the electrician from the hotel engineering department could only connect the room heating wire for heating. So we followed the waiter's advice and called the front desk, asking the engineering department to send an electrician to connect the heating wire for heating. After waiting for about an hour, at 3:20 in the morning, the electrician from the engineering department came and said that the hotel's heating wire was turned off by default. The electrician operated on the bathroom ceiling and said that only half of the heating wire was good, and the good ones had been connected and tried to use them. After that, the air conditioner did not heat up all night, and it was still blowing "cold wind"! The next day, the whole family caught a cold! We got up the next morning and complained to the front desk, and the front desk said that the manager on duty would not be back until the afternoon! In desperation, we could only check out and change hotels, and communicate with the hotel through Ctrip. It was delayed until the fourth day of the New Year, and the hotel still did not have an explanation! It seriously affected the mood of the New Year! ! !

The hotel is next to Shenzhen Metro Lingzhi Station, and there is a wooden barbecue in the shopping mall opposite. There is a fitness room, self-service washing machine and dryer, but unfortunately there is not enough hot water in the room.

Booking hotel services through Ctrip is quite affordable!