To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(590)
Positive reviews(553)
Reviews with photos/video(129)
Classy environment(40)
Awesome amenities(40)
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Friendly front desk staff(29)
Many amenities(27)
Close to metro(12)
Perfect for business trips(6)
Stayed multiple times(2)
Negative reviews(35)
DeBee Lori Ong
One-Bedroom Double Bed Room (Washing Machine + Fridge)
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Nice environment and good service of check in
We will book this hotel again on next trip
Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing quality services and comfortable accommodation experience. Thank you for your support and trust in us, and we look forward to your visit again!
Guest User
One-Bedroom Double Bed Room (Washing Machine + Fridge)
Stayed in Dec 2023
Business travelers
34 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Super amazing and really good service. I always stay here around this area.
I think it’s best hotel around Fanshen. Love you I guys
Response from Property: I am really excited to see your simple yet profound praise, and you recognize our service so much~ Xiaocheng is committed to providing the most considerate and meticulous service to every guest, bringing a super value experience to every guest. Your encouragement is the greatest support and encouragement to the hotel. We will serve every guest attentively, look forward to meeting you next time, and wish you a happy life!
TILSOFF
One-Bedroom Double Bed Room (Washing Machine + Fridge)
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Clean and fresh . Also calm . I can recommend this place. I stayed only one day. Migration service is near
Response from Property: I am really excited to see your simple yet profound praise, and you recognize our service so much~ Xiaocheng is committed to providing the most considerate and meticulous service to every guest, bringing a super value experience to every guest. Your encouragement is the greatest support and encouragement for the hotel. We will serve every guest attentively, look forward to meeting you next time, and wish you a happy life!
Anonymous User
Standard Double Bed Room (Washing Machine + Fridge)
Stayed in Sep 2023
Business travelers
3 review
4.5/5
Great
Posted on Sep 26, 2023
Excellent, now every time we go back to Shenzhen I stay at the same hotel. Though not convenient as it is between two subway stations. If you don’t mind a bit of walking or cycling then this is the beat place vs price.
Response from Property: I am really excited to see my simple but profound praise, and also recognize our service so much~ Xiaocheng is committed to providing the most considerate and meticulous service to every guest, and bringing a value-for-money experience to every guest. Your encouragement is the greatest support and encouragement for the hotel. We will serve every guest well and look forward to meeting you next time. I wish you a happy life!
Guest User
One-Bedroom Double Bed Room (Washing Machine + Fridge)
Stayed in Feb 2024
Solo travelers
7 review
3.7/5
Posted on Mar 15, 2024
The room is nice and comfortable. It has everything you need, even a washing machine. It‘s a bit far from the city centre, so depending on where you want to go it might not be the best option.
Response from Property: I am really excited to see my simple but profound praise, and also recognize our service so much~ Xiaocheng is committed to providing the most considerate and meticulous service to every guest, and bringing a value-for-money experience to every guest. Your encouragement is the greatest support and encouragement for the hotel. We will serve every guest well and look forward to meeting you next time. I wish you a happy life!
DollyN
One-Bedroom With View Room (Washing Machine + Fridge)
Stayed in Aug 2023
Solo travelers
20 review
5.0/5
Outstanding
Posted on Sep 16, 2023
The view from the room to the side of busy road, hotel has nice location and super convenient for living there a long time
Response from Property: I am really excited to see your simple yet profound praise, and you recognize our service so much~ Xiaocheng is committed to providing the most considerate and meticulous service to every guest, bringing a super value experience to every guest. Your encouragement is the greatest support and encouragement to the hotel. We will serve every guest attentively, look forward to meeting you next time, and wish you a happy life!
W
Standard Double Bed Room (Washing Machine + Fridge)
Stayed in Feb 2024
Solo travelers
3 review
2.0/5
Posted on Feb 5, 2024
Stayed almost 1 month. They have pictures of a stove for cooking and things on top to cook with and they are just fake pictures. The unit has no stove at all and I requeated something and they wouldn't provide it. Complete scam and false advertising and they treated me so rudely when i asked for the things they used in the picture to get me there!! I put my air purifier where the stove would be. There is not a pot or pan or anything in the kitchen-empty. They use fake photos. Do not stay here long term. It is about 8-9 min walk to the subway
Response from Property: Dear guests, thank you for staying in this
apartment. We apologize for the
unpleasant experience caused by your
check-in. I feel very wronged by you said
that there are no cooking tools in the room.
When you came to check in, you have been
informed that you did not provide it. The
picture is a model room. There are also
marked with the facilities and equipment
of the room under the reserved room. We
also said that we will provide you with an
induction cooker. There is also a public
kitchen on the first floor. You have to check
out after checking in for a period of time.
We also promised you. You have not come
to the front desk to return it for a month
here. I believe that you recognized us.
When the delivery lady saw you put you on
the ground to help you put it on the table.
We will strengthen the service standards
of training staff. Looking forward to your
visit again. I wish you a happy life!
尊敬的宾客,感谢您入住本公寓,对您入住带来的不愉快体验我们深表歉意,对于您说房间没有做饭工具小城觉得很委屈呢,您来入住的时候已经告知您是没有提供的,图片是样板房,预定房间底下也有标注房间有哪些设施设备呢,我们这边也说给您提供个电磁炉,1楼也有公共厨房,您入住一段时间后要退房,我们也是答应您的,您也一直没来前台退哦,在这边入住一个月,我相信您是对我们认可的,送东西阿姨看见您放地上是要帮您拿起来放桌子上,我们会加强培训工作人员的服务标准,期待您再次光临,祝您生活愉快!
Cez
Standard Double Bed Room (Washing Machine + Fridge)
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 11, 2023
It's a very modern and well design hotel. The room was small but so well thought-through that it felt bigger than some that are double its size. Check-in and check-out were smooth and the staff very kind and professional. I would stay here again and recommend anyone to do so to.
Ilia
Standard Double Bed Room (Washing Machine + Fridge)
Stayed in Oct 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Oct 28, 2023
Excellent apartment for it’a price, a little noisy because of the road
Response from Property: I am really excited to see my simple but profound praise, and also recognize our service so much~ Xiaocheng is committed to providing the most considerate and meticulous service to every guest, and bringing a value-for-money experience to every guest. Your encouragement is the greatest support and encouragement for the hotel. We will serve every guest with our heart and look forward to meeting you next time. I wish you a happy life!
Response from Property: I am really excited to see my simple but profound praise, and also recognize our service so much~ Xiaocheng is committed to providing the most considerate and meticulous service to every guest, and bringing a value-for-money experience to every guest. Your encouragement is the greatest support and encouragement for the hotel. We will serve every guest with our heart and look forward to meeting you next time. I wish you a happy life!
Samantha
One-Bedroom Double Bed Room (Washing Machine + Fridge)
Stayed in Feb 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 11, 2023
It was a good experience for my first time booking a hotel by myself the staff is great.
MaryVentures
Standard Double Bed Room (Washing Machine + Fridge)
Stayed in Aug 2023
Couples
28 review
5.0/5
Outstanding
Posted on Oct 6, 2023
Great location, near subway too🤍
เมฆ
Standard Double Bed Room (Washing Machine + Fridge)
Stayed in Apr 2024
Couples
1 review
4.0/5
Very Good
Posted on May 2, 2024
good good
Response from Property: We are very glad that you had a pleasant stay at our hotel. Your satisfaction and praise are our greatest pride. We will use your suggestions and feedback as important references to improve service quality and facilities. Thank you for your support and enthusiasm and hope to serve you again!
Guest User
Standard Double Bed Room (Washing Machine + Fridge)
Stayed in Dec 2022
Business travelers
1 review
3.2/5
Posted on Dec 17, 2022
nobody born professional, staff need time to improve
Response from Property: I am really happy to be recognized by my relatives. Because of your affirmation, Xiaocheng must work harder, because I just met you and left footprints to be beautiful. I am really happy to be recognized by you. I look forward to the next time with you Meet and wish you a happy life!
Guest User
Standard Double Bed Room (Washing Machine + Fridge)