Diya Hotel (Shenzhen Baoan Yifang City Branch) Reviews
Diya Hotel (Shenzhen Baoan Yifang City Branch)
Phase 3 of the 5th Avenue, Bao'an District, Shenzhen, Guangdong, 518100, ChinaView Hotel Details
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Diya Hotel (Shenzhen Baoan Yifang City Branch) Guest Reviews
4.5/5
Good
1431 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1431)
Positive reviews(1368)
Reviews with photos/video(205)
Easy to get around(262)
Convenient location(177)
Close to metro(133)
Classy environment(105)
Friendly front desk staff(60)
Delicious breakfast(47)
Perfect for business trips(39)
Would stay again(36)
Negative reviews(63)
TING HANG
Business Room (2 beds)
Stayed in Oct 2023
Friends
2 review
2.5/5
Posted on Oct 16, 2023
I think the service of the receptionist could be improved and the cleanness of the hotel.
Zhuangda Z
Standard Double Room
Stayed in Aug 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 28, 2023
Good location and spacious
Guest User
Standard Double Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Facilities: quite new
Sanitation: clean
Environment: very close to the subway
Service: very good front desk service, very friendly
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Diya Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Xigegezaizhongshan
Standard Double Room
Stayed in Apr 2024
Couples
29 review
4.5/5
Great
Posted on Apr 8, 2024
The hotel is in a prime location, at the exit of the subway station. The room is clean and quiet, and the bathroom is spacious. However, the design of the wash basin faucet is wrong. When turning on the water valve, it will hit the mirror cabinet. Every time you use it, you have to bend over, which is inconvenient. It needs to be rectified.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for sharing your experience with us and giving us valuable comments and suggestions! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time (give us a chance!). We are working hard and look forward to your witnessing! Wish you all the best!
Xiaoai-amber
Elegant Queen Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 7, 2024
Very good hotel, the sister at the front desk is also very nice, luggage storage is also very convenient, the hotel is also very clean, I will come again next time!
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again
Guest User
Business Double Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 26, 2024
My family went to Hong Kong and found this hotel. It is two stops from the airport and the transportation is very convenient. It is a great hotel for a transit. The main thing is that it is cost-effective. The hotel also helped to upgrade the room type for free. The service is very considerate. I will come again next time. Thank you!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
Guest User
Elegant Queen Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 23, 2024
A very nice hotel. Although there are not many rooms, the transportation is convenient. The subway goes directly to the airport, which only takes ten minutes. The surrounding facilities can be solved in ten minutes' walk. It is very close to the beach and you can take a ride on the Ferris wheel. It is cost-effective and worth staying for travel or business.
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time.
Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Business Room (2 beds)
Stayed in Feb 2024
Family
14 review
1.0/5
Posted on Feb 7, 2024
The room was unhygienic and not cleaned. There were mosquitoes when sleeping at night. As shown in Figure 4, my wife swatted the insects and caused the jade bracelet to be damaged. I called the front desk and the front desk clerk said that if there were insects, I needed to call the front desk and the front desk would deal with it instead of dealing with it myself. The bracelet was broken and the hotel was not responsible. Not to mention who was responsible, the attitude of handling the matter was very irresponsible. No apology was said throughout the whole process. Figure 1 is breakfast. The buns were all cold and "off", indicating that they were not working. I explained the situation to the front desk. The front desk clerk said it was normal and I could eat it if I could. It was said that it was in a warm state. I asked him to check the restaurant. The girl just didn't look. There was no waiter in the restaurant. Is this an unmanned hotel? !
I complained about the central air conditioning at night. There were two problems. The temperature outside was more than 20 degrees, and the air was hot. In addition, the sound was like a bomber, and I couldn't fall asleep at all. The front desk told me to turn off the air conditioning and automatically cool down. This answer was speechless. In addition, the answer to the sound problem told me to unplug the power card. May I ask if the mobile phone should not be charged at night? Doesn't the room use electricity? This equipment is really bad! Listen to the sound in the video yourself.
The service attitude of this hotel is not the worst, but worse. There is no communication! The equipment is also a big failure. It's really bad. Think about it yourself.
Original TextTranslated by Google
Response from Property: Dear guest, hello! The hotel is staffed 24 hours a day. The hotel repeatedly checked on the day you checked in and the staff on duty did not receive any feedback from you (by phone or in person). The hotel knows that the problem you reported was reported to the front desk on the morning of the check-out day. The hotel will actively improve and verify the problem you reported.
Guest User
Standard Double Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The transportation is very convenient, the whole hotel is clean and sanitary, and the staff service is very good
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to your visit again.
Anonymous User
Standard Double Room
Stayed in Feb 2024
Friends
1 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The room is clean and tidy, the price/performance ratio is very high, the front desk service is very polite, the housekeeper cleans the room very carefully and seriously. This is a very pleasant experience, very happy, I will choose this hotel next time
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Standard Double Room
Stayed in Feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The transportation is very convenient. The hotel is next to Exit A of Baoan on Line 11. I recommend you stay here on business trips. It's only two stops away by subway. The room is very clean and the front desk service is very good. I recommend it.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to your visit again!
Anonymous User
Standard Double Room
Stayed in Feb 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The room is very good, very clean, the service is very satisfactory, the facilities and equipment are very good, it is very close to the subway entrance, I will choose Diya Hotel next time, it is worth recommending to everyone
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Anonymous User
Standard Double Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 4, 2024
I stayed here on a business trip. The location is very convenient, the sanitation is very clean, the room is very large, the front desk service is very good, proactive and enthusiastic, the stay is very comfortable, the price-performance ratio is very high, it is worth recommending to friends
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again
YeeZhong
Standard Double Room
Stayed in Jan 2024
Business travelers
8 review
2.5/5
Posted on Jan 20, 2024
One bad review. Let's talk about parking first. Parking is very inconvenient. I waited for a long time at the navigation entrance and was not released. It said that the space was full. Finally, I called the front desk and went around to another underground parking lot. The directions are not clear, so you have to go underground and ask all the way to find it. After checking into the 2nd floor, there was a strong smell of oil smoke. The room attendant said that it would be like this at meal time. When I came back, the door was still broken. Early the next morning, the smell of kitchen fumes started again. The breakfast exchanged for Ctrip points was very simple.
Original TextTranslated by Google
Response from Property: Hello, thank you for your review! Regarding parking, the hotel provides free parking for all guests. The hotel is located at the entrance of a subway station and has a large flow of people, so vehicles cannot drive directly to the hotel entrance. The hotel provides ground and underground parking for guests. According to the hotel's guidelines, you can Arrive at the hotel lobby quickly to check in; the hotel is located in a community, and the hotel will carefully check your feedback on the smell of oil smoke; in addition, the hotel will not treat your breakfast issue differently because of points for breakfast or free gifts. , the hotel's daily breakfast dining time is from 7:30 to 9:30 in the morning, and the meal lasts for two hours. The hotel provides about 30 types of self-service Chinese breakfast every day, and also provides bread, coffee and other drinks. The hotel will respond to your feedback Ask the hotel to improve it.
Guest User
Standard Double Room
Stayed in Dec 2023
Family
2 review
1.0/5
Posted on Dec 9, 2023
The bed sheets were not changed, the quilt and pillow smelled, the shower head was very difficult to switch, the front desk seemed very impatient when I called, and hung up before I finished talking. The only person I called to solve the problem was a cleaner. The air conditioner was broken, and it still blew cold air when it was set to the highest temperature. The most unbearable thing was that there was the sound of the duct machine all night long in the whole house, even when the air conditioner was turned off. I couldn't sleep all night, and the noise gave me a headache. If you can choose another place, choose another place. At this price, I stayed in a hostel, and there was no advantage except that it was close to the subway! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for choosing to stay at Diya Hotel. We are sorry that we could not bring you a satisfactory stay experience. We apologize for the inconvenience caused to you during your stay. Our bedding has been replaced. Due to the shower switch problem you mentioned, you called the front desk, and the front desk immediately asked the room attendant to solve the shower switch for you. There was no impatience as you said! And our air conditioner, our air conditioner is a central air conditioner, and the central air conditioner cannot heat when it is cooling. We have always been committed to providing guests with human quality and sincere care for high-quality services. Thank you again for your stay, and look forward to seeing you again, thank you!