Vienna Hotel (Shenzhen Fuhua)

Vienna Hotel (Shenzhen Fuhua) Reviews

Vienna Hotel (Shenzhen Fuhua)

No.73 Fuhua Road, Futian District, Shenzhen, Guangdong, 518033, ChinaView Hotel Details
Vienna Hotel (Shenzhen Fuhua)
Vienna Hotel (Shenzhen Fuhua)Vienna Hotel (Shenzhen Fuhua)Vienna Hotel (Shenzhen Fuhua)
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Vienna Hotel (Shenzhen Fuhua) Guest Reviews

3.9/5
697 review
Verified reviews
Location3.9
Amenities3.8
Service4.1
Cleanliness3.9
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All reviews(697)
Positive reviews(576)
Reviews with photos/video(69)
Classy environment(64)
Friendly front desk staff(47)
Great location(46)
Easy to get around(32)
Would stay again(17)
Strange smell in room(16)
Large rooms(15)
Delicious breakfast(13)
Negative reviews(121)
Gkk
Standard 2-bed Room
Stayed in May 2023
Business travelers
9 review
1.0/5
Posted on Jun 1, 2023
It was a terrible hotel. Photo of the reception lobby shown on trip.com app was completely different from the actual property. Most of the rooms were empty with all doors open of other rooms at night . It looked like a ******* hotel. Money exchange facility was not available. Construction was going on outside the hotel . Terrible experience will never stay again Staff did not know english
Response from Property: Hello! I am very sorry that this stay brought you an unpleasant experience. Every part of the hotel is constantly working hard to request more detailed and timely service for every guest who arrives. Regarding your question, we have notified the relevant departments to follow up. Thank you for your feedback. With your trust, we will continue to forge ahead and always prepare to provide high-quality services to every guest. We hope to be forgiven. welcome next time
Guest User
Standard Single Room
Stayed in Feb 2023
Business travelers
1 review
3.2/5
Posted on Feb 20, 2023
This is a convenient hotel even though there is Construction work outside the Hotel front door which blocks the way. Amazingly the room facilities and cleanliness is much better than the Corridor which is a bit old and wearing out. The buffet is OK with adequate selection of food variety. Can watch HK TVB programmes which is out of expectation. Cost effective is one of the Advantage as well as comfortable king size bed for good sleep.
Response from Property: Dear guests: Thank you very much for your support and recognition in all aspects of the Fuhua Hotel in Vienna. We are really moved to see your satisfaction and affirmation. We will continue to work hard. We have told the relevant departments to follow up on your mention of corridor sanitation and old age. Thank you for your feedback. With your trust in us, we will keep forging ahead, always ready to bring quality service to every guest, and look forward to your coming again!
Shamji
Deluxe Room (2 beds)
Stayed in Sep 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 27, 2023
This is my second time staying in this marvelous hotel.
RoCal
Superior Double Room
Stayed in Mar 2023
Business travelers
17 review
2.2/5
Posted on Mar 22, 2023
The location is good, its quite near the metro station however the cleanliness of the hotel is terrible. My room still had some trash under the bedside table and some trash on top of the mirror in the bathroom and whats worse is that 2 towels were wet. If you are not a smoker, this is not a good hotel for you because the room is soaked in cigarette smell and the furniture’s have burnt marks from the cigarettes.
Guest User
Standard Single Room
Stayed in Mar 2023
Business travelers
1 review
4.2/5
Very Good
Posted on Mar 30, 2023
I like this hotel.
Ramon A Liberato
Standard 2-bed Room
Stayed in Feb 2023
Business travelers
20 review
3.5/5
Posted on Feb 12, 2023
Good hotel
Lisiteweili
Deluxe Double Room
Stayed in Sep 2023
Business travelers
50 review
2.0/5
Posted on Sep 15, 2023
This is the worst hotel I have ever stayed in in Vienna. The environment is poor and old, not as good as those 100-year-old hotels. The door to the room was always open before opening the room, and the environment inside was very poor.
Original TextTranslated by Google
Response from Property: Hello! We are very sorry that this stay has brought you an unpleasant experience. Every department of the hotel is constantly working hard to provide more refined and timely services to every guest. Regarding the questions you raised, we have informed the relevant departments to follow up. Thank you for your feedback. With your trust, we will continue to make progress and be ready to provide high-quality services to every guest. We hope to be forgiven. welcome next time
Xiaohouhou
Superior Double Room
Stayed in Sep 2023
Solo travelers
116 review
5.0/5
Outstanding
Posted on Sep 16, 2023
I stay here every time I come. Parking is convenient and it is the first choice for financial professionals. Moreover, it is very convenient to eat in a village in the city. . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season Each hotel has its own sweet and warm memories. I hope Vienna (Shenzhen Fuhua Road Branch) will be the warmest and unique one in your memories! Come back to Shenzhen Vienna (Shenzhen Fuhua Road Store) often and wish you well!
Guest User
Standard Single Room
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 6, 2023
Miss Luo at the front desk was very enthusiastic and attentive. She helped upgrade windows and late check-out for free. I still trust Vienna when traveling for business and leisure. There are spare items inside and the quilt is clean.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Vienna (Shenzhen Fuhua Road Branch) will be in your memories. The sweetest and most unique one! Come back to Shenzhen Vienna (Shenzhen Fuhua Road Store) often and wish you well!
Rongbaby0
Superior Double Room
Stayed in Aug 2023
Family
1 review
1.0/5
Posted on Aug 28, 2023
I don't know why. When I got to the room, the door was open and the lights and air conditioner were on. I have always suspected that the previous customer was disgusted and moved to another room. It was already early in the morning, and the child was very sleepy. He wanted to call the service desk to ask about the situation. After calling countless times, no one answered the phone, so he reluctantly stayed. There was something wrong with the toilet seat in the toilet, and there was no shower gel when I took a shower. I was very worried. I was too sleepy, so I had to go to bed first. When I woke up in the morning, I saw Xiaoqiang on the wall and Xiaoqiang on the bathroom floor! I can’t complain, so check out and go home!
Original TextTranslated by Google
Response from Property: Hello! I am very sorry that this stay brought you an unpleasant experience. Every part of the hotel is constantly working hard to request more detailed and timely service for every guest who arrives. Regarding your question, we have notified the relevant departments to follow up. Thank you for your feedback. With your trust, we will continue to forge ahead and always prepare to provide high-quality services to every guest. We hope to be forgiven. welcome next time
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2023
Business travelers
12 review
1.5/5
Posted on Aug 17, 2023
I have never stayed in a hotel with such a bad experience, never! After working overtime, I arrived at the hotel after 10 o'clock. When I entered the lobby, there was an unpleasant musty smell. The check-in service was very good, but the room was too exaggerated. The stools were all dirty and I dared not sit. I had to stand or stand before taking a shower. Squatting on the ground, when I squatted and wanted to take pictures, I smelled like foot odor. It’s really no exaggeration. It’s too late and too tired to change places. I can only sleep with some perfume, wake up a few times in the middle of the night, and hurry up at dawn in the morning Leave, and doze off all day the next day, it's so easy! Can't the people in the guest room see this? Or has no one lived in this hotel for a long time? ? ?
Original TextTranslated by Google
Response from Property: Hello! I am very sorry that this stay brought you an unpleasant experience. Every part of the hotel is constantly working hard to request more detailed and timely service for every guest who arrives at the hotel. Regarding your question, we have informed the relevant department to follow up. Thank you for your feedback. With your trust, we will continue to forge ahead and always prepare to provide every guest with high-quality service. We hope to be forgiven. welcome next time
Jiuqunalisaiweiliyakongkongkongkoukoukongjian
Deluxe Room (2 beds)
Stayed in Aug 2023
Family
12 review
2.5/5
Posted on Aug 12, 2023
The subway is under construction downstairs. There is a vegetable market next to the hotel. The external environment is not very good. Fortunately, there is no noisy construction at night. Take a taxi from Fuhua Road and walk into a small road to find the hotel. If you turn from Fuxing Road and Fuqing Road into the narrow urban village, it is more difficult for cars to enter. The decoration of the hotel is old, the 18th floor is high-rise but the windows are small, it is not convenient to see the outside scenery. The worst problem was that the air conditioner was not strong enough. We changed to another room, but the air conditioner sounded a bit loud. If you are a light sleeper or poor sleeper, consider carefully. Hairdryers were a bit out of order. The advantage is that there are many night snack shops nearby, and there are many choices for eating. It is recommended to redecorate as soon as possible, once the subway is built. , the location is good, the future can be expected.
Original TextTranslated by Google
Response from Property: Hello! I am very sorry that this stay brought you an unpleasant experience. Every part of the hotel is constantly working hard to request more detailed and timely service for every guest who arrives at the hotel. Regarding your question, we have informed the relevant department to follow up. Thank you for your feedback. With your trust, we will continue to forge ahead and always prepare to provide every guest with high-quality service. We hope to be forgiven. welcome next time
Anonymous User
Deluxe Double Room
Stayed in Aug 2023
Couples
31 review
1.7/5
Posted on Aug 30, 2023
Greedy for convenience, near Huanggang Checked in at 2:00 a.m., no room available, transferred to left suite All the unoccupied houses are open Every time I go in, it's old and worn, and even my hair is dirty. It's too exaggerated, the first time I entered it, I already felt like I wanted to live But after only training for a few hours, I had to give up. . But the attitude of the front desk is very good Maybe the hotel is too dilapidated.
Original TextTranslated by Google
Response from Property: Hello! I am very sorry that this stay brought you an unpleasant experience. Every part of the hotel is constantly working hard to request more detailed and timely service for every guest who arrives. Regarding your question, we have notified the relevant departments to follow up. Thank you for your feedback. With your trust, we will continue to forge ahead and always prepare to provide high-quality services to every guest. We hope to be forgiven. welcome next time
Guest User
Standard 2-bed Room
Stayed in Jul 2023
Family
9 review
2.5/5
Posted on Oct 13, 2023
You get what you pay for. It doesn't matter if the hotel is older, but at least it's clean and sanitary, and the most important facilities must be there. For example, the TV in the room can't be installed at all, and even after two replacements, it still doesn't work. It took me an hour to fix it, but it didn't work. But the two waiters are good... they deserve praise.
Original TextTranslated by Google
Response from Property: Hello! We are very sorry that this stay has brought you an unpleasant experience. Every department of the hotel is constantly working hard to provide more refined and timely services to every guest. Regarding the questions you raised, we have informed the relevant departments to follow up. Thank you for your feedback. With your trust, we will continue to make progress and be ready to provide high-quality services to every guest. We hope to be forgiven. welcome next time
Guest User
Deluxe Double Room
Stayed in Jul 2023
Other
1 review
1.0/5
Posted on Jul 23, 2023
This is the worst hotel I have experienced, I am not sorry for the price 1. The access control swiped him several times but he couldn't open it, and it was only the fourth time he pushed it open 2. The washbasin is still leaking 3. The interior layout is simple, there is no plug at the head of the bed, it is the kind of dark red furniture. 4. The inside of the furniture is full of paper towels, not cleaned 5. When walking along the aisle, the porch frame is about to fall off, a bit like the old house in disrepair 6. The same price is absolutely not recommended It may be just this one, in short, it is not recommended
Original TextTranslated by Google
Response from Property: Hello! I am very sorry that this stay brought you an unpleasant experience. Every part of the hotel is constantly working hard to request more detailed and timely service for every guest who arrives. Regarding your question, we have notified the relevant departments to follow up. Thank you for your feedback. With your trust, we will continue to forge ahead and always prepare to provide high-quality services to every guest. We hope to be forgiven. welcome next time