Hampton by Hilton Shenzhen Pingshan Station Reviews
Hampton by Hilton Shenzhen Pingshan Station
No. 2, Jinlong Avenue, Baolong Street, Pingshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Hampton by Hilton Shenzhen Pingshan Station Guest Reviews
4.7/5
Outstanding
1145 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1145)
Positive reviews(1118)
Reviews with photos/video(154)
Delicious breakfast(246)
Friendly front desk staff(219)
Many amenities(97)
Large rooms(93)
Perfect for business trips(72)
Close to train station(49)
Delicious buffet(22)
Awesome gym(6)
Negative reviews(27)
Expat
Hampton Suite
Stayed in Apr 2024
Solo travelers
126 review
Great
Posted on May 18, 2024
Pingshan is far from my district but the high speed is only 16 to Longhua. Staycation does not need the Grand Skylight, and the comparable XINN is farther from the theater. Lots of great performances at the Pingshan Theater.
Hotel has basic lobby, tea available, cafe and restaurant with set hours. Breakfast is mainland style, view solid. Room suite was amazing on a higher floor. Very clean and spacious. Check in gentleman bilingual and friendly. Can introvert in room if need be. Late checkout, Good price.
What to do in Pingshan 15 minutes in each direction: Pingshan Theater, Karaoke at adjacent park, art gallery, Yi Bar and LiveHouse with great cover band, all excellent vibes. Highly suggest a local dinner at the 兮食餐厅 in the Hakka Village old area (15 minutes) or the cafe 500 meters from theater (quite busy). Construction of Pinshan a trait.
6/16
Response from Property: Dear friends Hello, thank you for choosing our hotel, thank you for your support and love for us, Huan Xiao Peng is very happy yo. Your support gives Huanxiaopan a great power, in the future service we will continue to improve, continuous innovation, Huanxiaopan will strive to do better! Once again, thank you for your support, happy friends hope that every time you come to have different surprises and different experiences, and you can find the feeling of home every time. I hope my next stay will still choose Pingshan High Speed Rail Station Hilton Happy friends yo ~~~~~~ Love your happy little friends
Time Traveller123
Superior Queen Bed Room
Stayed in Jan 2024
Other
33 review
Posted on Feb 8, 2024
I was asked at the front desk if I had any special requests , I said , I would like a no-smoking room. I had requested it an the app as well.. but somehow they gave me a smoking room, Infact it smelled like someone smoked in that room just a few minutes ago.. it’s strange they did the exact opposite of what I asked. Their breakfast is very simple every time I stay in Hampton. I haven’t found many options for vegetarians or those people who don’t eat pork.
Response from Property: We regret that we did not give you a satisfactory stay experience. Although this time failed to get the affirmation, but the friends will continue to work hard, young we may have shortcomings, please give us the opportunity to progress. At the same time, any comments and suggestions you have are welcome to inform Huanxiaopeng at any time
Loually
Deluxe Twin Bed Room
Stayed in Aug 2023
Business travelers
23 review
Very Good
Posted on Nov 2, 2023
A new hotel with spacious room, friendly and attentive staff. Centrally located. Will stay again for a return trip.
Response from Property: Thank you for your evaluation amidst your busy schedule. It is our greatest honor to provide you with a satisfactory experience. The happiest thing in life is to meet you, to have your recognition and praise. I hope every time you stay, you will have a beautiful and good mood. I wish you a happy life and everything goes smoothly.
Guest User
Deluxe Queen Bed Room
Stayed in Dec 2023
Business travelers
3 review
Very Good
Posted on Jan 24, 2024
Excellent upgrade.
Excellent service from Orange Orange!
Response from Property: Thank you for giving us such a good evaluation! Seeing your praise, Huan Xiaopeng is very shy! It is our greatest honor to serve you well, and what is more happy is that during your journey, we can bring you a warmth and accompany you to spend more happy times. We will always be in accordance with the "friendly, reliable, caring, comprehensive" service concept to strict requirements of themselves, so that you can live like this every time ~~~~~~ love your happy friends
Guest User
Deluxe Queen Bed Room
Stayed in Nov 2023
Business travelers
2 review
Outstanding
Posted on Dec 12, 2023
李巧雲, Thank you for your strong support :)
Response from Property: Dear guest: Hello! Thank you for your love at first sight at Hampton by Hilton! Beautiful time! Inadvertently encountering someone's eyes, floating in the words, I met you unexpectedly this time, thank you for this fate, we will cherish it even more, and look forward to seeing you next time! I wish you well!
Wayne777
Superior Twin Bed Room
Stayed in Nov 2023
Business travelers
41 review
Outstanding
Posted on Dec 18, 2023
First time visiting. Nice environment
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
Guest User
Superior Queen Bed Room
Stayed in Dec 2024
Business travelers
3 review
Outstanding
Posted on Jan 3, 2025
The room is nice, clean and has a good view. Xiaohui arranged it on a high floor. There is a free laundry room and gym on the 14th floor of the hotel, which is very convenient. The hotel is very close to the high-speed rail station, and it is very convenient to take a taxi. You can find the route clearly. Breakfast is included in the hotel, and there are various styles for you to choose from. It is worth choosing and recommending again.
Original TextTranslated by Google
Response from Property: Wow~ Hello, dear guest! Thank you very much for your love for Xiaopeng and for taking the time out of your busy schedule to share your stay experience with us. Shenzhen Pingshan High-speed Railway Station Hampton by Hilton is located at No. 2 Jinlong Avenue, Baolong Street, Longgang District, Shenzhen, about 2 kilometers away from Pingshan High-speed Railway Station and Baolong Metro Station. The front desk can provide you with taxi service 24 hours a day~ I hope you can continue to meet Xiaopeng here in the future. ——Xiaopeng who is always in my mind
Yufu-beijingzhongguo
Superior Queen Bed Room
Stayed in Dec 2024
Business travelers
36 review
Outstanding
Posted on Jan 3, 2025
The hotel opened in 2019, but the room facilities are still very new. The room has windows that can be opened to the outside, the air is fresh and there is no odor. There is a buffet breakfast on the 14th floor of the hotel, which is available until 10 am. There are many kinds of food, and the meals are replenished in time, fresh and delicious. There is also a self-service laundry room and a gym. The receptionist Xiao Mo's service is very warm and meticulous, and the room he arranged is good! A very pleasant stay!
Original TextTranslated by Google
Response from Property: Dear friend, thank you for choosing our hotel. Thank you for your support and love. Huan Xiaopeng is very happy. Your support has given Huan Xiaopeng great motivation. In the future, we will continue to improve and innovate our services. Huan Xiaopeng will strive to do better! Thank you again for your support. Huan Xiaopeng hopes that you will have different surprises and different experiences every time you come, and feel at home every time. I hope that you will still choose Pingshan High-speed Railway Station Hilton Garden Inn next time you stay~~~~~~ Love you Huan Xiaopeng
Guest User
Superior Twin Bed Room
Stayed in Nov 2024
Business travelers
16 review
Posted on Jan 4, 2025
The wireless network speed is not fast enough to play League of Legends. I lost two games. The public network speed is not as fast as it is said. In addition, the waiter's attitude is quite stiff, like a robot, not enthusiastic at all. Why don't you keep staring at the guests?
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好，很抱歉給您帶來不好的入住體驗，無論什麼原因，影響到您在店的體驗，我們都應該誠摯地向您道歉。希爾頓歡朋品牌作為中高端連鎖酒店的燈塔品牌，一直秉承服務至上、品質為王的待客之道，對於每位賓客提出的意見和建議，我們都會認真梳理每一個環節，提高並改進相關問題。可是小朋有點委屈，不知道具體發生了什麼事情，我們期待您的聯繫和反饋，只有您提出了問題，我們才能知道不足點在哪裡。我們的關愛接待員都是需要培訓上崗的，在入住期間有任何問題，請您第一時間與我們聯繫，不管多晚，歡小朋一直在線，我們一定會給您解決至滿意。如您下次入住，我們一定為您提供更優質更完美的入住體驗，祝您生活愉快，事事順意！——全能歡小朋
Beiyanyuancunzhangzhidong
Superior Queen Bed Room
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Dec 29, 2024
I have been working in insurance for 18 years. When I saw the safety monitoring table and insurance company policy number in the hotel elevator, I felt safe! Thumbs up👍👍👍
The service is really five-star. My eyes are allergic and swollen. I called the front desk at 6 o'clock in the morning and they immediately sent me a bucket of ice
The front desk also helped me freeze two bottles of mineral water for ice compress
Original TextTranslated by Google
Response from Property: Hello, dear friends! Every journey is worth treating with care, and every moment is worth spending happily. Use small actions to light up the fun of the journey, and every moment can become a beautiful and happy memory. We will pay more attention to every detail, just to provide you with a better stay experience. We look forward to your visit again, and we will be waiting for you here! ——Enthusiastic and caring Xiaopeng Huan
Guest User
Deluxe Queen Bed Room
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Dec 27, 2024
Miss Yingying is very enthusiastic and professional at work. The room is also very clean and refreshing. After a busy day, my mood has improved. Very satisfied! Come again next time!!!
Original TextTranslated by Google
Response from Property: Hello, dear friends! Every journey is worth treating with care, and every moment is worth spending happily. Use small actions to light up the fun of the journey, and every moment can become a beautiful and happy memory. We will pay more attention to every detail, just to provide you with a better stay experience. We look forward to your visit again, and we will be waiting for you here! ——Enthusiastic and caring Xiaopeng Huan
Heihema
Deluxe Queen Bed Room
Stayed in Nov 2024
Business travelers
128 review
Outstanding
Posted on Dec 6, 2024
This hotel is very close to Pingshan High-speed Railway Station. I searched for this hotel online. It seems to be the highest-star international chain hotel in Pingshan, which is owned by Hilton. The service and facilities are first-class. The key is that this hotel is very new, and the front desk also upgraded our room. The room is very large, and there is a living room reception area, which is convenient for us to hold a small meeting. The bathroom is also very large. I especially want to praise the three-piece bath set in the shower room. The quality is very good. My hair is still very smooth when I wake up in the morning. The waiter in the breakfast restaurant has a good attitude. There don’t seem to be many dishes, but it is a Hilton hotel. The coffee is definitely the best among the international chain hotels. A big thumbs up!
Original TextTranslated by Google
Response from Property: Wow~ My dear friend, I am more motivated to work after getting your recognition. Your encouragement is my biggest motivation~ Our Huanpeng Restaurant on the 14th floor provides you with a healthy breakfast with rich nutrition and various simple meals, fruit and vegetable drinks from 7:00 to 10:00 every day. If you are in a hurry to go out and don’t have time to eat breakfast, you can call Xiaopeng to make an appointment for a breakfast package. We will prepare breakfast for you in advance! We have always been adhering to the service concept of "friendly, reliable, caring and thoughtful", and warmly welcome every guest and friend staying in the hotel. I hope that every trip with Xiaopeng will be happy and unforgettable. I am looking forward to seeing you next time! ——Super motivated Huan Xiaopeng
Xiaoyangxiaoen
Deluxe Queen Bed Room
Stayed in Sep 2024
Business travelers
3 review
Outstanding
Posted on Oct 23, 2024
The room I stayed in this time was very clean, tidy and odorless. It has the standard Hampton decoration style and the room facilities are complete. Maggie, the receptionist, was very friendly and professional! The breakfast was rich and varied. This was a very satisfying stay experience
Original TextTranslated by Google
Response from Property: Wow~ My dear friend, I am more motivated to work after getting your recognition. Your encouragement is my biggest motivation~ Our Huanpeng Restaurant on the 14th floor provides you with a healthy breakfast with rich nutrition and various simple meals, fruit and vegetable drinks from 7:00 to 10:00 every day. If you are in a hurry to go out and don’t have time to eat breakfast, you can call Xiaopeng to make an appointment for a breakfast package. We will prepare breakfast for you in advance! We have always been adhering to the service concept of "friendly, reliable, caring and thoughtful", and warmly welcome every guest and friend staying in the hotel. I hope that every trip with Xiaopeng will be happy and unforgettable. I am looking forward to seeing you next time! ——Super motivated Huan Xiaopeng
vikichenviki
Superior Queen Bed Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Oct 11, 2024
The hotel has a good environment, convenient transportation, and a quiet sleep at night. The breakfast is rich. The staff is warm and enthusiastic, and the room Maggie arranged for us is also OK! The room is clean and tidy without any odor. The hotel also provides a self-service laundry room, dryer, washing machine, and hanging iron. Parking is also free, just report the license plate to the front desk! A very satisfactory stay~
Original TextTranslated by Google
Response from Property: Hello, dear friends! Every journey is worth treating with care, and every moment is worth spending happily. Use small actions to light up the fun of the journey, and every moment can become a beautiful and happy memory. We will pay more attention to every detail, just to provide you with a better stay experience. We look forward to your visit again, and we will be waiting for you here! ——Enthusiastic and caring Xiaopeng Huan
Harleyhugo
Superior Twin Bed Room
Stayed in Aug 2024
Family
8 review
Outstanding
Posted on Sep 22, 2024
I recently stayed at a very conveniently located hotel, just a few minutes' walk from the HSR station, which made me feel very relaxed upon arrival and departure. The hotel staff are very friendly and considerate of my situation with children. They took the initiative to upgrade us to a parent-child room to make our stay more comfortable.
The hotel's breakfast selection is also quite good, with a wide variety, from Western breakfast to Chinese porridge, basically everything, meeting the needs of our family. Although the facilities and services of the hotel itself are very good, there are relatively few dining options nearby, and you often need to order takeout to solve the meal problem. This may be a little inconvenient for travelers who like to explore local cuisine.
Overall, the positives of this hotel are its convenient location, friendly service, and good breakfast. If you are looking for a family friendly place I would recommend this hotel.
Original TextTranslated by Google
Response from Property: 親愛的朋友您好呀！每一段旅程都值得用心對待，每一個時刻都值得快樂度過。用細微之舉點亮旅途的樂趣，每一個瞬間都能成為美好快樂的回憶。我們會更用心地做好每一個細節，衹為能夠為您提供更優質的入住體驗，期待您的再次光臨，我們會在這裏等您！——熱情用心的歡小朋