To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.1
Cleanliness4.2
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All reviews(915)
Positive reviews(868)
Reviews with photos/video(177)
Classy environment(85)
Friendly front desk staff(54)
Easy to get around(33)
Close to scenic area(24)
Convenient parking(16)
Elevator was OK(12)
Loved the night views(8)
Luxurious(5)
Negative reviews(47)
Guest User
Standard Single Room (No Window)
Stayed in Jun 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Jul 1, 2024
Convenient location
Reasonable price
Lots restaurants around
Beautiful old buildings around the area
Zen Lee 01
Cozy 2-bed Room
Stayed in Nov 2023
Travel with friends
1 review
4.5/5
Great
Posted on Nov 12, 2023
Not bad. Great location, a very nice place.
睛
Deluxe 2-bed Room
Stayed in Dec 2023
Family
5 review
3.2/5
Posted on Dec 28, 2023
well located but the lift is occasionally stop for service, so needs to walk u five storeys. poor me!
Response from Property: Hello! Thank you for choosing us and supporting our hotel. In response to your valuable suggestions, the hotel management attaches great importance to your valuable opinions on breakfast and customer service. You are welcome to call the hotel front desk or the duty manager. We will make rectifications immediately and comprehensively improve breakfast and customer service to ensure Provide every guest with a better breakfast and customer service experience. There are supermarkets, convenience stores, food streets, entertainment venues, parent-child amusement parks, etc. around the hotel. The scenery of the town is also very good. Subway Line 10 is now open, and the A.B subway exit is about 10 minutes' walk from the hotel. The transportation is very convenient. You and your family and friends are welcome to come and play often. Thank you again for your valuable suggestions, which gives us more confidence to continue to improve and innovate in future services, including free high-speed WIFI, zero waiting for check-in, storage service, early morning service, etc., to improve the hotel's facilities, equipment and service quality! To bring a more comfortable stay experience to every customer, thank you again for your support and encouragement! We look forward to seeing you and your family come again!
Cobi L.
Deluxe 2-bed Room
Stayed in Jun 2023
Travel with friends
9 review
3.7/5
Posted on Jun 18, 2023
Location is perfect, right at the entrance of the ancient town. But the hotel seems old and the room and bathroom are dated, seems not well maintained, the water tap feels about to break.
Booked deluxe room and was arranged 7/F facing the road which can hear the noise of the traffic from the road, luckily we went on a weekday and it’s rainy day so the road is already less busy, otherwise maybe kind of noisy.
Guest User
Queen Room With View
Stayed in Dec 2023
Family
7 review
3.2/5
Posted on Jan 22, 2024
Some people smoke in corridor, no staff stop them. Will not stay again
Guest User
Cozy 2-bed Room
Stayed in Jul 2024
Couples
2 review
4.0/5
Very Good
Posted on Aug 3, 2024
So far so good
Guest User
Cozy 2-bed Room
Stayed in Apr 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Apr 11, 2023
cheap cheap good good la. location is very good but the room condition just fair.
Ho
Queen Room With View
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
good! haohaohao!5
Guest User
Family-friendly Family Room
Stayed in May 2024
Family
11 review
3.5/5
Posted on May 12, 2024
Overall, it was good. I was initially assigned a room with air conditioning and no freezing. After waiting for more than an hour, I was assigned another room. The waiter also helped politely. However, I was a little disappointed that there was no gym. The bed was not itchy, which is worthy of praise!
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you very much for sharing your experience with us and giving us valuable comments and suggestions! Regarding the air conditioner in your room, we have notified the engineering department to repair it and arranged for the engineering department to conduct a comprehensive inspection of the air conditioner in the hotel room. We failed to leave you a perfect memory this time, and we look forward to making up for it next time. We are working hard and look forward to your coming to check the hotel work next time! Wish you all the best!
雲光
Standard Single Room (No Window)
Stayed in Apr 2024
Family
27 review
1.5/5
Posted on Apr 26, 2024
I will visit Gankeng Ancient Town again, but I will definitely not stay in this hotel. There is a musty smell in the lobby, and the tabletop in the room is black with paper towels. The room has a bad smell, even the cleaning sister can smell it. Okay, change rooms. , but the cleaning sister told me not to move my hands. If I moved, she would clean. The service sister at the front desk also said that if I want to cancel the order, I have to call the platform myself. The hotel cannot cancel the order. Okay, let’s finally stay. When I was sleeping, I found black marks on the quilt again, alas! Is there really such a big hole? ? ? The place I came from was Gankeng!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Vienna Hakka Town Hotel. We are very sorry for the bad experience you had. We attach great importance to your feedback and ask the relevant housekeeping and engineering departments to inspect all floors and verify the situation. If similar problems are found, they will be rectified immediately and we guarantee that such problems will not occur in the future. We sincerely apologize to you again and look forward to seeing you again.
Anonymous User
Standard Single Room (No Window)
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 13, 2024
The location of this hotel is very convenient, the transportation is very convenient
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing us and giving support and love to the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all hotel staff. It is the ultimate goal of our service to make every guest feel at home. There are supermarkets, convenience stores, food street entertainment, parent-child amusement parks, etc. around the hotel. The scenery of the town is also very good. Metro Line 10 is now open. The A.B subway exit is about 10 minutes' walk from the hotel, and the transportation is very convenient. You and your family and friends are welcome to visit often. Thank you for your five-point praise, which makes us more confident to continuously improve and innovate in future services, free high-speed WIFI, zero waiting for check-in, storage service, wake-up service, etc., to improve the hotel's facilities and service quality! Bring a more comfortable stay experience to every customer. Thank you again for your support and encouragement! Looking forward to your visit again with your family!
Dick 69
Cozy 2-bed Room
Stayed in Apr 2024
Travel with friends
8 review
3.2/5
Posted on Apr 15, 2024
The hotel service is average. The hotel is conveniently located near Gankeng Ancient Town, but the breakfast is not very good.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing us and supporting the hotel. The hotel management attaches great importance to your valuable suggestions. Breakfast and customer service. Welcome to call the hotel front desk or the duty manager. We will immediately make rectifications and comprehensively improve breakfast and customer service to ensure that every guest is provided with a better breakfast and customer service experience. There are supermarkets, convenience stores, food street entertainment, parent-child amusement parks, etc. around the hotel. The scenery of the town is also very good. Metro Line 10 is now open. The A.B subway exit is about 10 minutes' walk from the hotel, and the transportation is very convenient. Welcome to visit with your family and friends. Thank you again for your valuable suggestions, which make us more confident to continuously improve and innovate in future services, free high-speed WIFI, zero waiting for check-in, storage service, wake-up service, etc., to improve the hotel's facilities and service quality! Bring a more comfortable stay experience to every customer. Thank you again for your support and encouragement! Looking forward to your visit again with your family!
l200817
Standard Single Room (No Window)
Stayed in Apr 2024
Booked for others
6 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The room is very good. The front desk service is very good. All problems are solved in time. It happens to be in the ancient city. There are all kinds of places to eat, drink and play. The location is very good. My girlfriend likes it very much. I will stay here next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you choose to stay at Vienna Hotel. I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious, and there will be take-away boxes! Home is a safe haven, a cozy nest, and a warm corner. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. Looking forward to your next return home!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2024
Family
5 review
3.5/5
Posted on Apr 2, 2024
The hotel is located in Gankeng Scenic Area, which is very convenient for visiting the scenic area. The front desk staff was polite and even accommodated children for free, which was great. The hot water supply is good, but the toilet seat is not very stable. After calling to inquire, no one cared about it.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the bad experience you have had. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. Regarding the problem of the room air conditioning, the hotel engineering department has stepped up maintenance to ensure that such problems will not occur again next time you stay. We are deeply sorry for the inconvenience caused to you.
Guest User
Standard Single Room (No Window)
Stayed in Mar 2024
Family
7 review
4.2/5
Very Good
Posted on Apr 1, 2024
The location of the room is a selling point! ! !
Breakfast is average, no loss if you don't eat it.
There is a Limang clan nearby, you can give it a try.
At the nearby Yao Chicken restaurant, the chicken was not hot and the taste was average.
Double skin milk is also average.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your comment. It would be nice if it was five points, haha~ Xiaowei hopes to make continuous progress and looks forward to your satisfaction and comfort during your stay. I hope to accompany you on the road of growth~