Avant-Garde Hotel Reviews

Response from Property: Dear guest, hello! First of all, thank you for staying at Qian'an International Hotel. I will reply to your questions as follows: 1. In terms of hygiene, our guest room hygiene is checked layer by layer. The waiter will do a self-inspection after the room is checked, and then the supervisor will check it again. Then the manager will check it again and release the room to the front office department for sale. When we receive the guest's order, after the front office arranges the room, our one-to-one housekeeper will check the room again before the guest checks in. After so many layers of control and inspection. I believe that our hygiene is absolutely not the kind of problem you mentioned. The monitoring shows that the customer checked in at the lobby at 20:33, two people arrived in the room at 20:41, and two people visited at 21:52. There are 4 people in the room in total. Later, the monitoring showed that they went out to play, and 3 people returned to the room from outside at 4:54. I started to complain and asked to change the room. We notified the room attendant to check the pillowcases for mosquito blood and hair (it was confirmed that the blood stains were fresh and the guest had fallen on the bed). At 5:32, the guest asked to change rooms. Then our attendant and the front office department promptly cooperated to meet the guest's request and changed the room to Room 1607. At 5:34, three guests had entered the changed Room 1607. The guest again questioned the bedding and asked for the unused bedding to be replaced on the spot. Our attendant met the guest's request again and replaced the new bedding. The guest said that the towels he used made his skin itchy and asked for the timely delivery of Fengyoujing medicine. The attendant cooperated and delivered it in time. Then he called the attendant to send Fengyoujing medicine. In order to calm the guest's emotions. Because the guest went to bed at more than 5 o'clock in the morning, we did not dare to disturb the guest's rest. It was not that we did not handle it in time. Our room supervisor personally delivered fruits at 13:18 the next day. The guest said it was very good and there was no problem. We also promised to delay the guest's check-out until after 15:00. The guest finally checked out at 14:03. From check-in to check-out time, our morning, noon and evening staff attach great importance to the guests in this room, and the staff in relevant positions actively cooperate to meet the guests' requirements. Minibar drinks are a must-have for each room. We gave the guests in this room 4 bottles of mineral water and 6 drinks, and delivered the drinks to the room in time. We are a hotel that has been operating in good faith for many years, and there is no behavior of false publicity information. Guests have been making requests beyond the normal, and our staff have tried their best to meet unreasonable requests in a timely manner. Guests have been insisting on the check-out fee, otherwise they will give a bad review. After we refused to refund, the guests gave us a bad review online. Here, this hotel promises to consumers that no matter before, now, or in the future, each of our rooms is carefully served, checked at all levels, and supplied by regular linen partners. Strictly follow regular quality inspections and comprehensive inspections. Our original intention has not changed "strict control, service first, check at all levels, people-oriented, conscientious hotel" This is the promise of each of our front shores to all customers! At the same time, we also call on the relevant departments to give our operators a harmonious and stable market.