South Union Hotel Shenzhen

South Union Hotel Shenzhen Reviews

South Union Hotel Shenzhen

No. 2002 Shennan East Road, Luohu District, Shenzhen, Guangdong, 518001, ChinaView Hotel Details
South Union Hotel Shenzhen
South Union Hotel ShenzhenSouth Union Hotel ShenzhenSouth Union Hotel Shenzhen
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South Union Hotel Shenzhen Guest Reviews

4.5/5
Good
448 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(448)
Positive reviews(437)
Reviews with photos/video(71)
Easy to get around(36)
Friendly front desk staff(31)
Classy environment(25)
Delicious breakfast(17)
Convenient parking(13)
Would stay again(12)
Many amenities(10)
Close to metro(8)
Negative reviews(11)
MOHAMED
Boutique Queen Room
Stayed in Dec 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Enjoy for all
Response from Property: Dear guest:Thank you for stayed at Shenzhen South Union Hotel. To provied you with quality service and clean room is our duty,can get your recognition ,we feel more pleased.We wish you a pleasant journey!If you need to invoice,please contact the hotel,because the website cannot display your check-in information ,we will need to know your room nember and invoce information.Thanks!
Guest User
Boutique Queen Room
Stayed in Sep 2023
Couples
39 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Great hotel with large room. Easy to get taxi from the hotel. Very convenient. Superb 👍
Response from Property: Distinguished guest:Thank you for stayed at Shenzhen South Union Hotel. To provied you with quality service and clean room is our duty,can get your recognition ,we feel more pleased.We wish you a pleasant journey!
TheRock@xunzhaodeshini
Business Queen Room
Stayed in Aug 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 20, 2023
nice room 。。。。。
Response from Property: Distinguished guest:Thank you for stayed at Shenzhen South Union Hotel. To provied you with quality service and clean room is our duty,can get your recognition ,we feel more pleased.We wish you a pleasant journey!
Anonymous User
Boutique Queen Room
Stayed in Aug 2024
Family
4 review
0.8/5
Posted on Sep 1, 2024
I went on a trip with my family and booked 2 rooms. When I checked in, I requested a nearby room, but Mr. Xie Peng at the front desk actually arranged a room on the 22nd floor for the first and last rooms. Seeing this, I asked the front desk repeatedly before they were willing to arrange one of the rooms in the middle. . 1: I only booked a room when I saw that it was non-smoking. When I entered the room, I saw a match ashtray. I felt that it was not worthy of the name. 2: The lighting in the toilet is not enough, so the elderly should be careful. 3: The male staff at the front desk is rude and has no smile. 4: I paid cash for a breakfast coupon and asked for a receipt, but was refused. I asked repeatedly before I could print it out. I felt that the front desk was unprofessional and rude. When I checked in that day, I had to go through the check-in procedures with my family. The two men and one woman at the front desk were not helpful at all. I'm so busy, and I'm so pushy about issuing receipts, I feel so bad.
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Response from Property: Dear guests: Hello! Thank you for your stay and your tolerance for our hotel. We sincerely apologize and regret for your unpleasant experience during your stay. We sincerely apologize for our unprofessional service and impolite behavior. At the same time, we will also carry out internal self-examination and training. We look forward to making changes that you will be satisfied with in the future. Thank you again for your valuable opinions. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and make up for our shortcomings. Looking forward to visiting again!
Xuexiaojiedechunxiaqiudong
Boutique Queen Room
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 26, 2024
I forgot to take a photo of the room. It’s very good in every aspect. The breakfast is also very good. Highly recommended.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Southern United Hotel. Your recognition of our work makes us feel honored and is also the driving force for us to move forward. We look forward to having you choose our hotel again and we will serve you wholeheartedly.
Guest User
Boutique Queen Room
Stayed in Aug 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Very good, clean and hygienic, good service attitude
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your recognition and taking the precious time to comment and share your stay experience. Your recognition is the greatest support for us. We will continue to work hard and uphold our consistent standard quality. We sincerely look forward to your visit again!
Guest User
Boutique Twin Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Clean and refreshing, good service attitude
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Southern Union Hotel. I'm glad to receive your thumbs up in the review. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shenzhen's main road, Shennan Avenue, with the "Jingpeng Building" bus station in front of the door. The transportation is very convenient. Because of your recognition and love, our service will be more motivated. We look forward to your next stay!
Moshenzhijing
Boutique Queen Room
Stayed in Apr 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The location is very good, transportation and dining are convenient, the room is clean and tidy, the bed is very comfortable, the front desk Xiao Liu's service is very good, introducing the surrounding tours and transportation methods, and the staff are quite enthusiastic. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and good comments. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shennan Avenue, the main road of Shenzhen, and the "Jingpeng Building" bus stop is in front of the hotel. It takes about 5 minutes to walk from the hotel to Exit A of Hubei Station on Metro Line 2, Exit F1 of Huangbeiling Station on Line 5, and Exit D of Wenjin Station on Line 9. It takes about 8 minutes to walk to Wenjindu Port. The transportation is very convenient. Because of your recognition and love, our service will be more motivated, and we look forward to your next stay! I wish you a happy life!
Guest User
Boutique Queen Room
Stayed in Apr 2024
Travel with friends
42 review
5.0/5
Outstanding
Posted on Jul 14, 2024
The hotel is in a very good location, with convenient transportation and parking. Xiaomei at the front desk is patient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay and positive review. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shennan Avenue, the main road in Shenzhen. In front of the door is the "Jingpeng Building" bus stop. From the hotel, you can walk to Exit A of Hubei Station of Metro Line 2, Exit F1 of Huangbeiling Station of Line 5, and Wenjin Station of Line 9. It takes about 5 minutes to get to Exit D of the station and about 8 minutes to walk to Man Kam To Port. The transportation is very convenient. Because of your recognition and love, our service will be more motivated. We look forward to your next stay! Wish you a happy life!
Guest User
Boutique Twin Room
Stayed in Apr 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on May 12, 2024
The front desk service is good. Free upgrade to business room. Will come again next time
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay and positive review. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shennan Avenue, the main road in Shenzhen. In front of the door is the "Jingpeng Building" bus stop. From the hotel, you can walk to Exit A of Hubei Station of Metro Line 2, Exit F1 of Huangbeiling Station of Line 5, and Wenjin Station of Line 9 It takes about 5 minutes to get to Exit D of the station and about 8 minutes to walk to Man Kam To Port. The transportation is very convenient. Because of your recognition and love, our service will be more motivated. We look forward to your next stay!
Avery._.
Boutique Queen Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The transportation is very convenient. There is a K-pop opposite, and there is a not-so-famous but big shopping mall. There are many places to eat and there are no queues. The toothbrush is soft and easy to use. Many other hotels in the same price range in Shenzhen are residences and hotels. Comparatively It feels like staying in a B&B, this one feels like returning to a hotel first
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for taking the time to give us a perfect review. We are very happy that you are satisfied with the service of our hotel colleagues and we are honored to have you have a pleasant stay. We will continue to provide you with comfortable service and look forward to seeing you again. I wish you a happy life!
tommyally
Boutique Queen Room
Stayed in Mar 2024
Couples
8 review
2.2/5
Posted on Apr 1, 2024
This is my third time staying in a hotel. I chose the flattest room 2008. The bathroom leaked and the hot water was frozen. I called the front desk and the waiter came up and said the water was hot, but the water was frozen. Forget it. Well, you say the water is hot, but it leaks when you take a shower. You have no excuse to say it doesn't. We had no choice but to change room 2006 to us. Although it was upgraded, the shower room was leaking. In less than 3 minutes, it was already leaking heavily. Forget it, I didn't change it. When my wife took a shower, there was water everywhere. Changing rooms will only make people misunderstand that we are troublesome. This is the third time I have stayed in this hotel. I am very disappointed. The price is higher than that in January and February. The funniest thing is that in 2008, it was said that there is hot water. Then the hot water in room 2006 is Isn't it lava? All are leaking water.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Southern United Hotel and sharing your stay experience with us despite your busy schedule. Thank you very much for your long-term support and trust in Southern Union Hotel. We are deeply sorry for the situation you encountered during your stay at the hotel. I fully understand that you are not able to experience the caring experience when you check in again. It is the constant care and supervision of guests like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. Regarding the hot water and water leakage issues in the room that you mentioned, we will evaluate and improve the hotel's water circulation system in the future. After seeing your message, we will hold a hotel leadership management meeting as soon as possible to learn about the specific situation from the relevant departments. , strictly investigate and rectify the issues you mentioned, and hope to get your understanding. We sincerely hope that you can give us a chance to make amends! If you come here next time, we hope that you will book this hotel regardless of the past and give us a chance to apologize again. welcome next time!
Wengshaoye
Boutique Twin Room
Stayed in Sep 2024
Solo travelers
3 review
3.0/5
Posted on Sep 11, 2024
I booked a room with two beds and was given a room with one bed. I didn’t find out until I got to the room and had to run down to the front desk to change rooms. I also booked a room with breakfast, but when I asked, I was told there wasn’t one! I asked her to check again, and she found it! The waitress at the front desk didn't read the customer's order clearly.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and your tolerance of our hotel. We are deeply sorry and regretful for your unpleasant experience during your stay. We sincerely apologize for our unprofessional service and impolite behavior. At the same time, we will also conduct internal self-examination and training, and look forward to giving you satisfactory changes in the future. Thank you again for your valuable comments. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and make up for our shortcomings. Looking forward to seeing you again!
Guest User
Boutique Queen Room
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 7, 2024
Very good, very cost-effective, suitable location, good surrounding facilities, very suitable for travel and business trips, great, excellent!
Original TextTranslated by Google
Response from Property: Dear guests, your satisfaction is our greatest motivation. Nanfang will continue to work hard to provide you with the best and highest quality services. Thank you for your praise and recommendation. Nanfang sincerely looks forward to serving you again!
Guest User
Boutique Queen Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The hotel is right next to the subway station. The front desk checked in quickly and sent me a list of nearby food addresses when I checked in, which gave me some options to choose from. It's a really nice hotel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and good comments. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shennan Avenue, the main road of Shenzhen, and the "Jingpeng Building" bus stop is in front of the hotel. It takes about 5 minutes to walk from the hotel to Exit A of Hubei Station on Metro Line 2, Exit F1 of Huangbeiling Station on Line 5, and Exit D of Wenjin Station on Line 9. It takes about 8 minutes to walk to Wenjindu Port. The transportation is very convenient. Because of your recognition and love, our service will be more motivated, and we look forward to your next stay! I wish you a happy life!