South Union Hotel

South Union Hotel Reviews

South Union Hotel

No. 2002 Shennan East Road, Luohu District, Shenzhen, Guangdong, 518001, ChinaView Hotel Details
South Union Hotel
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South Union Hotel Guest Reviews

4.5/5
Good
383 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(383)
Positive reviews(373)
Reviews with photos/video(64)
Easy to get around(34)
Friendly front desk staff(26)
Classy environment(25)
Delicious breakfast(14)
Would stay again(11)
Convenient parking(11)
Many amenities(8)
Close to metro(8)
Negative reviews(10)
MOHAMED
Premium Queen Room
Stayed in Dec 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Enjoy for all
Response from Property: Dear guest:Thank you for stayed at Shenzhen South Union Hotel. To provied you with quality service and clean room is our duty,can get your recognition ,we feel more pleased.We wish you a pleasant journey!If you need to invoice,please contact the hotel,because the website cannot display your check-in information ,we will need to know your room nember and invoce information.Thanks!
Guest User
Premium Queen Room
Stayed in Sep 2023
Couples
39 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Great hotel with large room. Easy to get taxi from the hotel. Very convenient. Superb 👍
Response from Property: Distinguished guest:Thank you for stayed at Shenzhen South Union Hotel. To provied you with quality service and clean room is our duty,can get your recognition ,we feel more pleased.We wish you a pleasant journey!
TheRock@xunzhaodeshini
Business Queen Room
Stayed in Aug 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 20, 2023
nice room 。。。。。
Response from Property: Distinguished guest:Thank you for stayed at Shenzhen South Union Hotel. To provied you with quality service and clean room is our duty,can get your recognition ,we feel more pleased.We wish you a pleasant journey!
Moshenzhijing
Premium Queen Room
Stayed in Apr 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The location is very good, transportation and dining are convenient, the room is clean and tidy, the bed is very comfortable, the front desk Xiao Liu's service is very good, introducing the surrounding tours and transportation methods, and the staff are quite enthusiastic. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and good comments. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shennan Avenue, the main road of Shenzhen, and the "Jingpeng Building" bus stop is in front of the hotel. It takes about 5 minutes to walk from the hotel to Exit A of Hubei Station on Metro Line 2, Exit F1 of Huangbeiling Station on Line 5, and Exit D of Wenjin Station on Line 9. It takes about 8 minutes to walk to Wenjindu Port. The transportation is very convenient. Because of your recognition and love, our service will be more motivated, and we look forward to your next stay! I wish you a happy life!
Avery._.
Premium Queen Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The transportation is very convenient. There is a K-pop opposite, and there is a not-so-famous but big shopping mall. There are many places to eat and there are no queues. The toothbrush is soft and easy to use. Many other hotels in the same price range in Shenzhen are residences and hotels. Comparatively It feels like staying in a B&B, this one feels like returning to a hotel first
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Response from Property: Dear guest: Hello! Thank you for taking the time to give us a perfect review. We are very happy that you are satisfied with the service of our hotel colleagues and we are honored to have you have a pleasant stay. We will continue to provide you with comfortable service and look forward to seeing you again. I wish you a happy life!
tommyally
Premium Queen Room
Stayed in Mar 2024
Couples
7 review
2.2/5
Posted on Apr 1, 2024
This is my third time staying in a hotel. I chose the flattest room 2008. The bathroom leaked and the hot water was frozen. I called the front desk and the waiter came up and said the water was hot, but the water was frozen. Forget it. Well, you say the water is hot, but it leaks when you take a shower. You have no excuse to say it doesn't. We had no choice but to change room 2006 to us. Although it was upgraded, the shower room was leaking. In less than 3 minutes, it was already leaking heavily. Forget it, I didn't change it. When my wife took a shower, there was water everywhere. Changing rooms will only make people misunderstand that we are troublesome. This is the third time I have stayed in this hotel. I am very disappointed. The price is higher than that in January and February. The funniest thing is that in 2008, it was said that there is hot water. Then the hot water in room 2006 is Isn't it lava? All are leaking water.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Southern United Hotel and sharing your stay experience with us despite your busy schedule. Thank you very much for your long-term support and trust in Southern Union Hotel. We are deeply sorry for the situation you encountered during your stay at the hotel. I fully understand that you are not able to experience the caring experience when you check in again. It is the constant care and supervision of guests like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. Regarding the hot water and water leakage issues in the room that you mentioned, we will evaluate and improve the hotel's water circulation system in the future. After seeing your message, we will hold a hotel leadership management meeting as soon as possible to learn about the specific situation from the relevant departments. , strictly investigate and rectify the issues you mentioned, and hope to get your understanding. We sincerely hope that you can give us a chance to make amends! If you come here next time, we hope that you will book this hotel regardless of the past and give us a chance to apologize again. welcome next time!
Guest User
Premium Queen Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The hotel is right next to the subway station. The front desk checked in quickly and sent me a list of nearby food addresses when I checked in, which gave me some options to choose from. It's a really nice hotel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and good comments. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shennan Avenue, the main road of Shenzhen, and the "Jingpeng Building" bus stop is in front of the hotel. It takes about 5 minutes to walk from the hotel to Exit A of Hubei Station on Metro Line 2, Exit F1 of Huangbeiling Station on Line 5, and Exit D of Wenjin Station on Line 9. It takes about 8 minutes to walk to Wenjindu Port. The transportation is very convenient. Because of your recognition and love, our service will be more motivated, and we look forward to your next stay! I wish you a happy life!
Anonymous User
Premium Queen Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The sanitation is OK and the overall situation is good. The environment arranged by the front desk is very good. It faces Shennan Road. You can also see the night view at night. The breakfast is Chinese-style and the taste is okay. The front desk check-in is efficient and the service is professional. Overall, the check-in experience is great!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay and review. The hotel is located next to Shennan East Road, surrounded by complete infrastructure and convenient transportation. Because of your affirmation, we will work harder in the future to provide quality services to every guest. Looking forward to seeing you again. wish you a happy life!
wenqiqiu_
Premium Queen Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 27, 2024
A great hotel. Before checking in, the hotel staff would call me to ask me if I knew the arrival route. They would also ask me about my room orientation requirements, how many people would be staying, and whether I needed extra slippers and toiletries. They also thoughtfully informed me about the room. It is equipped with 2 bottles of mineral water. I asked if I need more mineral water. It's really great, and the breakfast is also great. The service staff are very warm and polite. I will stay here again next time!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay and positive review. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shennan Avenue, the main road in Shenzhen. In front of the door is the "Jingpeng Building" bus stop. From the hotel, you can walk to Exit A of Hubei Station of Metro Line 2, Exit F1 of Huangbeiling Station of Line 5, and Wenjin Station of Line 9 It takes about 5 minutes to get to Exit D of the station and about 8 minutes to walk to Man Kam To Port. The transportation is very convenient. Because of your recognition and love, our service will be more motivated. We look forward to your next stay!
Luxiaoying
Premium Queen Room
Stayed in Feb 2024
Friends
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Overall, it's great. Check-in is fast. The hotel is clean and tidy. The service staff are friendly and polite. The transportation is convenient. Not long after I made the reservation, the front desk called me and asked me about my arrival time and room requirements. They also sent me a message about surrounding tours. and food places, in a word it is a very user-friendly hotel.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the Southern Union Hotel and for your review of the hotel. The hotel is located at the intersection of Shennan Road and Wenjin Road in Luohu District. The surrounding transportation is convenient and convenient for travel. It provides you with the most comfortable accommodation environment. This is the purpose we have been pursuing. We are even more gratified to receive your affirmation. , thank you for choosing and supporting the South. Welcome to come back often! I wish you a happy life!
Guest User
Premium Queen Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 18, 2024
I booked this hotel for a temporary business trip, and the price just met my standards for a business trip. I had a flight at 11 o'clock the next day and went to the restaurant for dinner at 7:30. There were quite a lot of breakfast options, both Chinese and Western, and the waiter took the initiative to help make coffee. The front desk after check-out helped carry the luggage to the car in front of the hotel. It takes more than 40 minutes to drive from the hotel to the airport. It is convenient for business trips and the hotel service is also good. I will stay here next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your affirmation, praise and support. Your five-point praise is the fuel of our Southern United. With fuel, we can fly farther and higher. We will continue to innovate and improve to provide the best and warmest resting space for people on the road.
Shieryuechuwu
Premium Queen Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 18, 2024
After exploring the hotels around Dongmen, I finally chose to stay at this hotel. The hotel is good in every aspect and has free parking. When I checked in, I asked the lady at the front desk about the fun and delicious food around the hotel. The lady patiently introduced me. There is a seafood bar behind the hotel. Street, walk 500 meters ahead to the Dongmen Pedestrian Street. It takes 10 minutes to reach the Hong Kong Port. It is really good after the experience.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and good comments. The hotel is located on Shennan East Road, surrounded by 3 subway lines and shopping streets, which can provide you with convenient travel conditions. The hotel is located on Shennan Avenue, the main road of Shenzhen, and the "Jingpeng Building" bus stop is in front of the hotel. It takes about 5 minutes to walk from the hotel to Exit A of Hubei Station on Metro Line 2, Exit F1 of Huangbeiling Station on Line 5, and Exit D of Wenjin Station on Line 9. It takes about 8 minutes to walk to Wenjindu Port. The transportation is very convenient. Because of your recognition and love, our service will be more motivated, and we look forward to your next stay!
Guest User
Premium 2-bed Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The hotel is in a good location, right on Shennan Road. The hotel upgraded us for free when we checked in, so we can see the scenery opposite. The hotel is clean and the service staff is friendly and polite. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay and review. Southern Union Hotel is located next to Shennan East Road, close to Metro Line 2, Line 5, and Line 9, making your travel more convenient. Your appreciation is the best recognition and encouragement for our entire team. We will continue to provide high-quality services and hope to provide every guest with more comfortable services. Looking forward to your stay again. I wish you a happy life and good luck in the Year of the Dragon!
Guest User
Premium Queen Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The hotel has its own parking lot, which is very convenient for me as a driver. You can park for free in the hotel and you can come in and out as many times as you like. This is a good point. Moreover, the security guard in the parking lot will direct the vehicles to park and help with luggage, which is good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay and review. The hotel is located next to Shennan East Road, surrounded by complete infrastructure and convenient transportation. Because of your affirmation, we will work harder in the future to provide quality services to every guest. Looking forward to seeing you again. wish you a happy life!
Guest User
Premium Queen Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
I came to Shenzhen to visit friends. After looking at the location for a few days, I finally decided on this hotel. It’s also close to Luohu Port. It’s also very convenient to travel by subway and bus. It saves a lot of time. The hotel is very clean. The room was very clean when I went back at night. , very comfortable. I recommend it to my friends. I will stay at your house next time I come to play!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your five-star review. We are very happy to know that you were satisfied with your stay in the review. We will continue to provide you with clean and tidy sanitary services and look forward to seeing you again. wish you a happy life!