Kaixinting Apartment Hotel

Kaixinting Apartment Hotel Reviews

Kaixinting Apartment Hotel

Jingji riverside era c2-10m, Futian District, Shenzhen, Guangdong, 518000, ChinaView Hotel Details
Kaixinting Apartment Hotel
Kaixinting Apartment HotelKaixinting Apartment HotelKaixinting Apartment Hotel
Check available rooms for your travel dates
We Price Match
1 night

Kaixinting Apartment Hotel Guest Reviews

4.4/5
77 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.3
Filter by:
Sort by:
All reviews(77)
Positive reviews(72)
Reviews with photos/video(17)
Awesome stay(17)
Awesome rooms(17)
Clean and tidy(15)
Easy to get around(13)
Convenient for shopping(12)
Great value for money(6)
Friendly front desk staff(6)
Close to metro(5)
Negative reviews(5)
Guest User
Deluxe Business Room - 2-Room (1 living room)
Stayed in Aug 2024
Family
2 review
1.7/5
Posted on Sep 14, 2024
The unit is dirty. The water floods the restroom from the shower. The beds are hard. There was no instruction about checking in or checking out. I didn’t know I had to go to the 10th floor. There is no instruction about the pool. I had to pay an extra $132 to use the pool. The pool is locked Saturday morning until 2:30pm but check out is at 1pm! Mold on the walls and ceiling.
Response from Property: Hello foreign friends, first of all, you are welcome to travel to China, but we are sorry for the inconvenience caused by our hygiene. We will ask our aunt to deal with the problem you reported immediately. Our room has been renovated and the guests who have stayed there like it very much. I asked them to reserve this room for them next time. I hope you have the opportunity to come again next time. As for the beds, the two bedrooms have a hard bed and a soft bed to meet the different needs of guests. Instructions for check-in and check-out are available on our platform. Write the check-in address and check-out at two o'clock. Regarding the swimming pool, we told you when you checked in that this is the swimming pool in the fitness club on the fifth floor. You can buy tickets yourself. On the day of check-in, you took your children to swim and paid 132 yuan. The next day We received your feedback before check-out. You kept emphasizing to us that the swimming pool charged you US$132💲. We immediately said that we would help you find a fitness club to refund the fee. When we arrived, the staff said that you were charged US$132 for the swimming pool about half an hour ago. I have been here and refunded you RMB 132, but before that you kept saying that the club did not refund you. They also thought you had not traveled because of the voice barrier, so they refunded you. Later I learned that you had already traveled. Yes, there is a clear sign indicating that the swimming pool will be open from 2:30 pm to 9:30 pm. You said that we did not inform you, so our hotel paid you 50 yuan to express condolences. However, you still gave us a negative review. , negative reviews have a great impact on the service industry, so we must explain it. I hope you have fun in China and stop picking up the wool of the Chinese people.
Show More
Ismail trigui
Superior Business Single Room
Stayed in Oct 2023
Business travelers
50 review
4.0/5
Very Good
Posted on Oct 26, 2023
Friendly staff
Emily321
Superior Business Single Room
Stayed in Oct 2024
Travel with friends
8 review
3.5/5
Posted on Oct 20, 2024
This is the first time to Shenzhen can not be on the same floor with a friend, a friend has booked a room in September with request must be on the same floor, although the previous booking in a large room canceled, but still booked a small room , also with request and layer feeling very helpless, unhappy. The front desk attendant hopes to follow up the incident
Original TextTranslated by Google
Guest User
Deluxe Room - 1-Bedroom, Garden-View
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 4, 2024
I went out to play with my family. The hotel arranged it very well and the room was very clean. Best choice.
Original TextTranslated by Google
Guest User
Deluxe Business Room - 2-Room (1 living room)
Stayed in Sep 2024
Travel with friends
28 review
5.0/5
Outstanding
Posted on Oct 22, 2024
I stay here every time I come to Shenzhen. The room is very clean and the service is very good. I will stay here again next time. There are two large shopping malls downstairs with very complete facilities and everything you need to eat and drink!
Original TextTranslated by Google
Guest User
Deluxe Room - 1-Bedroom, Garden-View
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 26, 2024
When I got out of the subway station, I followed the navigation and found that it was right next to the subway station. It was very convenient to go anywhere. Service: The lady at the front desk is very good and helps with luggage😁😁 Environment: The room is very clean and quiet Facilities: There is a washing machine and refrigerator, so you don’t have to wash it yourself. I think it is better than a hotel🤓🤓🤓🤓
Original TextTranslated by Google
Anonymous User
Deluxe Business Room - 2-Room (1 living room)
Stayed in Feb 2024
Family
25 review
1.0/5
Posted on Feb 12, 2024
The facilities and services are not worthy of the price of more than 500 per night without breakfast. The house type is gloomy, so I asked if there is no room. The air conditioner has no heater, which is just a decoration. A few days before the Spring Festival in Shenzhen, the temperature was only a few degrees. There was only a small electric heater for the two rooms, which was used by the elderly. My children and I carried it. The house was very dirty, and the aunt didn't put away the toilet paper when cleaning up. Why did she take the toilet paper we brought from the bedside to the bathroom, pretending it was from the hotel? The service during our stay was basically zero. The front desk was on the tenth floor. We could only enter the floor where we checked in with our room card, but not the front desk. Communication via WeChat was always slow. We either went to eat or went to bed. One hotel receptionist went to bed at 8 p.m. ? It was already dark when we checked in. He said he was sorry that there was no room and gave us a cold room. After staying for four days, he said he was sorry every day. When we checked out, he couldn't wait any longer and started to act aggressively. Check-out started at 12 o'clock, and check-out at 4 o'clock required extra money. After communication with Ctrip, it was agreed to postpone it to 3 o'clock, and 50 yuan was added for the next hour. I would like to ask if all the facilities listed on your hotel page have been honored? If not, is it suspected of fraud? Should I get my money back? 😠
Show More
Original TextTranslated by Google
6/11
Response from Property: Hello, after receiving your feedback, we will sort it out and give the following reply as soon as possible. The first front desk monitoring shows that your check-in time is around 5:13 pm. The front desk will check you in normally and actively pick up your luggage. And took you to the room, the process was warm and pleasant, and you had no dissatisfaction with the room during your stay; after the second front desk monitoring showed that you reported that there was not enough toilet paper, the front desk gave you two more toilet papers, and another staff member checked the room card. You can reach the 10th floor; the third hotel will ask you whether to extend your stay or check out at 12:30, and tell you that you can check out at 2 o'clock. There is no need to rush you after 12 o'clock. You ask the front desk to return to the hotel to check out at 4 o'clock, and the reason is I checked in in the afternoon, and the check-in time was relatively late. Later, Ctrip called to negotiate, and the front desk agreed to delay check-out at 3 o'clock for free; the fourth screenshot message is incomplete, Figure 8⃣The next sentence from the front desk said for you to take a look... You requested a free delay to 4 o'clock. Clicking to check out, etc. did not stop; more like either eating or sleeping, asking if there is no room, giving you a cold room, etc., are purely fictitious; during the Spring Festival, manpower is relatively scarce, and sometimes we are not able to provide it in time. Please arrange this, the hotel is very sorry for this. In addition, for all the above inconsistent information about staff and hotels, we will provide evidence to make reasonable complaints to the website. Thank you for your supervision and comments!
Show More
wendy
1-Bedroom Deluxe Sea-view
Stayed in Aug 2023
Family
1 review
3.7/5
Posted on Aug 31, 2023
The location is very convenient, just above the shopping mall and there is a convenience store downstairs. The subway station is also nearby. I stayed in a room very comfortably. The air conditioner was good. The charging cable in the room was broken. I informed the front desk and another one was quickly sent. The night view is beautiful.
Original TextTranslated by Google
Guest User
Deluxe Business Room - 2-Room (1 living room)
Stayed in Feb 2024
Family
1 review
4.2/5
Very Good
Posted on Feb 19, 2024
The hotel environment is very good, transportation is convenient, shopping is convenient, the front desk service is enthusiastic, and the overall experience is good
Original TextTranslated by Google
Guest User
Deluxe Business Room - 2-Room (1 living room)
Stayed in Dec 2023
Travel with friends
2 review
1.5/5
Posted on Dec 27, 2023
The room was very dirty and did not match the photos, which was very disappointing. The water heater sometimes produces cold water and sometimes hot water. The bedside table and the bathroom were full of dust, and there were other people's hair where the toilet paper was placed! ! Moreover, the windows in the room were not soundproof at all and were extremely noisy, which prevented us from sleeping well all night (our room faced the shopping mall). Personally, I feel that a room at this price range should not be made like this...it feels like there is no hygiene at all, and everything is dirty...the wardrobe is even moldy. The bathroom is not clean, let alone the kitchen...but the attitude of the front desk staff is very good. This is the only advantage of this hotel...
Show More
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review of our hotel. We have carefully reviewed it and taken it very seriously. The water heater sometimes produces cold water and sometimes hot water. Most of the time this happens because the temperature of the water heater is set too high. We were unable to receive your comment at that time. I'm very sorry for your feedback, and thank you for your feedback. We will further investigate carefully; there is almost no sound after the room windows are closed, and the windows need to be closed tightly. Regarding the hygiene issues you reported, this situation should never happen! We Housekeeping staff have been strictly asked to pay more attention to hygiene details, sorry again
Show More
Guest User
Deluxe Room - 1-Bedroom, Garden-View
Stayed in Dec 2023
Family
8 review
3.5/5
Posted on Jan 31, 2024
The job service is very good, polite and helpful. The location is very good, the room hygiene is average, and the facilities are damaged and not repaired, which needs to be improved.
Original TextTranslated by Google
Guest User
Deluxe Business Room - 2-Room (1 living room)
Stayed in Nov 2023
Travel with friends
2 review
4.2/5
Very Good
Posted on Nov 21, 2023
The location is ideally located at Xiasha Station. There are many restaurants and shopping malls nearby and it is very convenient for shopping. Although the hotel room is a bit shabby, it was a high-rise unit on the day I checked in. The room was well soundproofed and it was very quiet to sleep at night. The room was generally cleaned and tidy, which is acceptable for the price. I will consider it again next time I come back. Come and stay here.
Original TextTranslated by Google
tonyegg
Deluxe Room - 1-Bedroom, Garden-View
Stayed in Jan 2024
Travel with friends
32 review
4.2/5
Very Good
Posted on Mar 31, 2024
Very clean! The room is also relatively large! Good review!
Original TextTranslated by Google
Guest User
Superior Business Single Room
Stayed in Oct 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 30, 2023
Convenient transportation, convenient for business trips
Original TextTranslated by Google
sun2231
1-Bedroom Deluxe Sea-view
Stayed in Dec 2023
Couples
19 review
4.0/5
Very Good
Posted on Dec 10, 2023
Health: pretty good Environment: pretty good
Original TextTranslated by Google
Show More