Vienna Hotel (Shenzhen Bao'an Xin'an'Wanda Plaza) Reviews
Vienna Hotel (Shenzhen Bao'an Xin'an'Wanda Plaza)
No.137 Ziyou Road, Bao'an District, Shenzhen, Guangdong, 515100, ChinaView Hotel Details
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Vienna Hotel (Shenzhen Bao'an Xin'an'Wanda Plaza) Guest Reviews
4.6/5
Very Good
734 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(734)
Positive reviews(711)
Reviews with photos/video(122)
Classy environment(53)
Friendly front desk staff(44)
Delicious breakfast(34)
Convenient parking(30)
Perfect for business trips(20)
Convenient for shopping(20)
Near shopping area(16)
Good audiovisual experience(8)
Negative reviews(23)
Guest User
2-bed Room
Stayed in Jun 2024
Friends
1 review
Amazing
Posted on Jun 22, 2024
very good
Guest User
2-bed Room
Stayed in May 2024
Couples
4 review
Outstanding
Posted on May 15, 2024
The room is clean and spotless, the newly renovated environment is beautiful, and the service is very good
Original TextTranslated by Google
Guest User
2-bed Room
Stayed in May 2024
Friends
1 review
Outstanding
Posted on May 5, 2024
The room is very nice and clean. It's quite big. There's free breakfast, including hot soup noodles and millet porridge. There's also a projector in the room where you can watch iQiyi, which is great for watching dramas!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing our hotel and giving us your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. We hope that our warm and warm service will bring you the supreme service experience. Welcome to visit us again!
Guest User
Audio-Visual Double Bed Room-Large Screen Projection And Pleasant Street View
Stayed in May 2024
Family
4 review
Outstanding
Posted on May 4, 2024
The hotel is clean and sanitary, with good facilities, large windows and a warm atmosphere. Water was delivered several times. The front desk service was very good and patient, and they also helped with printing documents. The breakfast was rich and recommended.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Audio-Visual Double Bed Room-Large Screen Projection And Pleasant Street View
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 25, 2024
The room was very tidy and clean, the service was warm and the overall feeling was very good. I will book a room again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Mingyuexingsheng
Business Twin Room-Large Screen Projection And Spacious
Stayed in Apr 2024
Business travelers
1 review
Posted on Apr 18, 2024
In the middle of the night when I checked in, the room started leaking and my shoes were soaked. When I was taking pictures of the leak, the ceiling suddenly fell down. Luckily I'm a man, if I were a woman, my heart would definitely not be able to take it.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the bad experience you have had. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. Regarding the problem of water leakage and peeling of the wall in the room in the middle of the night, we rushed to the site to check and solve it with you as soon as we received the feedback, and have promptly reported it to the engineering department to strengthen maintenance to ensure that such problems will not occur again next time you stay. We are deeply sorry for the inconvenience caused to you.
Guest User
2-bed Room
Stayed in Apr 2024
Business travelers
7 review
Outstanding
Posted on Apr 20, 2024
It's still very good. When checking in at the front desk, the lady was professional and polite. The small rubber bands and facial cleansers in the room were really detailed. There were quite a lot of things for breakfast. I wanted two more bottles of water and the room aunt delivered them quickly. Recommended.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly! Looking forward to your visit again
Guest User
2-bed Room
Stayed in Apr 2024
Solo travelers
5 review
Outstanding
Posted on Apr 15, 2024
I was very satisfied with my stay. They helped me upgrade the room type and gave me free breakfast. I like it very much and will come again next time. I recommend it.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Anonymous User
2-bed Room
Stayed in Mar 2024
Friends
3 review
Outstanding
Posted on Mar 24, 2024
The lady at the front desk is very pretty, with a sweet smile and very polite! The room is clean and soundproof.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Xiaxuededongjing
2-bed Room
Stayed in Jan 2024
Solo travelers
3 review
Outstanding
Posted on Jan 20, 2024
Very good, not far from the subway station, next to Wanda Plaza, there are all kinds of food, drinks and entertainment
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Executive Queen Room
Stayed in Nov 2023
Business travelers
23 review
Very Good
Posted on Nov 6, 2023
It's a pretty good stay experience. I was on a business trip and was close to my destination, so I chose to stay here. The price-performance ratio was good, the facilities were also OK, and there were not many types of breakfast. Overall, it's 80 points.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for sharing your experience with us and giving us valuable comments and suggestions! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time (give us a chance!). We are working hard and look forward to your witnessing! Wish you all the best!
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2-bed Room
Stayed in Apr 2024
Solo travelers
26 review
Posted on Apr 21, 2024
There are many restaurants near the hotel, and there is a shopping mall about 5 minutes' walk away. It’s okay to eat too so don’t worry. The hotel room is also quite air-conditioned. What is lacking is that the bathroom roller blind cannot cover the bathroom glass: so you can see it from the side - do you mind? In addition, the towels in the bathroom are not too white. Points will be deducted for this.
The front desk service is also average. Overall, it's passable for the price.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of the hotel. We are sorry that we did not bring you a perfect stay experience. Regarding the problem you mentioned, we have already reported it to the housekeeping department, and the deficiencies will be seriously rectified. If you need any assistance or feedback during your stay, you can call the front desk "0" in the room, and we will help you solve it as soon as possible. If you come here next time, I hope you can book the hotel again. The hotel will bring you a better stay experience and look forward to your visit again!
Zaogao57200
2-bed Room
Stayed in Apr 2024
Other
9 review
Outstanding
Posted on Apr 14, 2024
The overall experience of this stay was great. There is a small treasure box between the room and the lobby, which is very friendly to people like me who forget to bring makeup remover when going out. If it is not enough, they can help me to bring more. I am so moved that I don’t have to buy a large makeup remover [Yeah], but I think it is a bit far from the subway entrance, which is a bit inconvenient for me to take the subway [tears], but the transportation is still convenient. You can take a taxi at the door, and there is also a parking lot, which is very convenient for driving. I originally wanted to experience the hotel’s gym, but I was too tired. I came down to take pictures and check in, so I thought I exercised [sly smile]
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. Because of you, we are happy!
Guest User
2-bed Room
Stayed in Mar 2024
Business travelers
14 review
Posted on Mar 16, 2024
The room environment is very bad, the equipment is old, the price is relatively expensive, and the room is not suitable at all. The worst thing in the morning is that there is nothing to eat, and the room is not clean. The hotel service is not good! The staff training and management are not good, the experience is not good, and the hotel is not good in all aspects compared with the same category, especially the price is too expensive, and the hotel laundry facilities are not good.
Original TextTranslated by Google
Response from Property: Dear guest: We are very sorry for the unpleasant experience you have. We also attach great importance to the problem you have reported. Due to the recent increase in the number of new front desk staff, we have strengthened the professional training of our staff in response to your feedback. The hotel is currently undergoing renovations! The breakfast will also be updated. We look forward to your review after the upgrade. We deeply apologize for the inconvenience. All colleagues in the hotel look forward to your next visit and supervision. Feel our efforts and wish you a smooth work and a happy family!
Guest User
Queen Room
Stayed in Aug 2023
Friends
1 review
Outstanding
Posted on Aug 23, 2023
The service attitude is really good, and the business ability to solve problems is also good and fast. Especially there are many delicious and fun things around. There is a very popular Hong Kong-style restaurant next door. Breakfast is provided in the morning. There is a self-service free lemon tea in the lobby. It feels better than outside. Not far from here is a Happy Harbor, which has a very large Ferris wheel. Many people celebrate their birthdays and propose marriages on it. It's quite romantic. Not far from there is Yifang City, where there are many things to visit, and there are many stalls on the street. There is a milk tea shop on the right side of this hotel. There is a kitten in it. Cat lovers say they want to come at one point. The little guy is not afraid of strangers and will not scratch people. There is also a movie theater next door. Anyway, there are all kinds of things you can have. Living here gives me too many surprises. I always want to stay for a few more days. I feel that I can't play enough. Maybe it's because I am a person who loves life. I feel very comfortable living around here. The first choice for going out to play is definitely here. I will come again next time I have the opportunity!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!