Guanlan Shanshuitianyuan Tourism Culture Garden Reviews

On arrival,we were told that the room we booked had a leaky roof & was put in one of the newer rooms by the lake.Downside was this newer room had no desk/table/chairs or wardrobe what-so-ever, so nowhere to put your clothes or belongings etc. Also no direct phone contact to the front desk,so we had to walk 15mins to the reception each time we need fresh towels/toothpaste etc...Happened 4 times during our 2 nts stay as they do not clean your room everyday & give new supplies. Most of the resort was still under construction,so the walk was not too pleasant! The worst part is the Waterpark,the whole place reaks of smelly feet & the water in the main pool had no chlorine (I coukld not smell any anyway!) I felt physically sick after the visit....also,if you really want to visit the waterpark,don't go on a weekend/public holiday as you will spent hours waiting in line for a 20 sec thrill. The roads leading up to the park & the surrounding areas are still under construction & if you walk, you will be sharing the road with cars & lorries with no street lights at night time. Maybe give it at least 12 months if you really want to visit the place as the park itself & the roads leading up up to it is still a buliding site.

Very good experience

Relax for a day or two, simple and free travel, many divided areas, good entertainment season, There happened to be a performance and I wanted to play Feixianxing. The whole family is together. Come back when you have time👍👍👍🎉🎉🎉

After watching Shui Yue Hua Xian, I have to go back to Hao Shao Shao Restaurant and it is open. Had to order takeout It would be great if there was a refrigerator in the room~

The room was too far from the lobby, so I couldn't find the staff when I needed help. The sound from the door was very annoying, and the staff couldn't solve the problem, so I ended up solving the problem on my own.

The room smelled bad. . Very strong. . Stains on the floor of the room. But the outside environment is beautiful. Remote location. It is worthy of praise. We went back very late and the waiter sent us back to the room. Be considerate

Booking a hotel on trip.com ~ very fast ~ instant confirmation ~ unfortunately the hotel is very remote ~ there is nothing around ~ there are very few staff at the front desk ~ the internal park is very old ~ there is only one restaurant ~ but the taste is not bad ~ you have to actively request a room The room manager is severely understaffed and the facilities are not perfect. The hot springs are good.

I stayed in room 8721, which has a balcony with lake view. Because I went there from Huizhou, it was almost six o'clock when I arrived. After I checked in at the lobby, I went to room 8721 to put down my luggage and went out to eat. It was already 10 o'clock when I got back to the hotel. I went directly to the hot spring. After the bath, I returned to the room and found that the air conditioner was not cooling. I called the front desk but it was transferred to the voice. It was stuffy and I didn't sleep all night. I finally waited until more than eight o'clock and called the customer service number. They said they would arrange for a technician to come and take a look. One after another came, and after several tests, they confirmed that the air conditioner was the problem. Then they said they would help me change rooms. It was more than ten o'clock before they finally changed me to room 8716 downstairs. The room became smaller, without a balcony and no view. Then the technician said that if it didn't work, he would communicate with the customer service again. I asked how long I would have to wait, and he said he didn't know and it depended on the room availability. I really couldn't afford it. I didn't sleep all night, and it was stuffy and hot outside. I agreed to stay despite the mosquito bites. I slept soundly, but my girlfriend woke up around four in the afternoon and was eating. Suddenly, someone opened the door with the room card. It was a man. He closed the door immediately after seeing someone. My girlfriend was still in her underwear, which scared her. But I didn't know it at the time, and she didn't say anything at the time. At nine o'clock the next morning, an aunt also swiped the card and came in. I had only fallen asleep for more than an hour when I was awakened by her. The aunt came in and said sorry when she saw someone. She thought there was no one and left. At this time, my girlfriend said that a man came in yesterday afternoon and told me in detail. Then I realized, what the hell, anyone can open the door and come in. I lost all my sleepiness and complained directly to the front desk, but I didn't give me an explanation. The room with balcony and lake view I booked was changed to a room without balcony, which was smaller and had no view. What's the price difference? I don't believe that the two room types have the same price. We drove directly back to Huizhou after 10 o'clock. Advantages: the scenery is good, the air is fresh, and there are many playground facilities, which are suitable for bringing children. As for couples and single women, if you want to be seen naked, you can go. There is no privacy and security at all. The room was broken into by strangers twice in one day. As for the hot springs, the hot pool made my body itchy after soaking. There were many people, few pools, and too many mosquitoes.

The newly renovated room has no odor, is spacious, clean, and fully equipped. The surrounding environment is quiet, suitable for weekend parent-child travel!

Very relaxing, the lake view room has a good view. There are not many people going to the hot spring at night, and it is already reserved at 11 o'clock. There are many mobile game facilities, and the children's discharge is excellent. The breakfast was better than expected, maybe there were too many negative reviews. Summary suitable for the whole family

The room is very nice and clean. The front desk service is also very good and patient. The children like it very much. There are many things to do here. I will choose here again in the future.

First of all, I brought a group of children, 7 of them, the youngest is 11 months old, and others are 3, 6, and 7 years old. From 2:30 to 4 o'clock, the hotel room has not been cleaned yet. I don't even know you. What kind of food is there in the hotel? At 4 o'clock, I asked the front desk if it was ready, and she said it was not ready yet. Then she arranged another room for me. The room was so dirty that I wanted to puke. The bathroom was broken and ugly, especially the toilet smelled very bad. The smell was particularly bad. The soundproofing of the room was very poor. It was the first time I booked such a bad hotel. When I entered the room and opened the room, I saw a huge layer of dust on the floor. I was really speechless.

So-so, the management is too messy, the environment is pretty good, but the management and hygiene are terrible! Hot springs are even worse! They even collected money privately, the water was dirty, the steam room was dirty and smelly, and no one even collected bath towels! Towels were thrown away casually and no one took care of them! If you don't manage it well, it will be difficult to make a success, and it will be a bit of a waste of the boss's money.

I booked a lake view king bed room with a terrace. The decoration is very new and the inside is very clean. I have a family of three, my daughter is six years old, and the whole family is thin. They lie flat on the bed, with their shoulders touching their shoulders, and there is no place for their hands. The whole family couldn't sleep well all night. When booking a room, there was no indication of the size of the double bed in different room types. The width of the bed in room 61xx I stayed in was estimated to be about 1.2 meters. It was a bit small for two people to sleep in. In fact, the room was very spacious. I didn’t understand why there was such a small bed. Beds, family travelers should pay attention. The hot spring does not provide waterproof bags, so remember to bring your own. Breakfast ends at 9:30, which I think is too early. In addition, there were many tourists at the breakfast buffet, who took away dry food, bread, and cakes without any staff stopping them. In addition, during the peak period of the Chinese New Year, there is no queue space in the lobby and the check-in procedure is chaotic.