Zhongbao International Hotel

Zhongbao International Hotel Reviews

Zhongbao International Hotel

No.21 Donghuan 2nd Road, Longhua District, Shenzhen, Guangdong, ChinaView Hotel Details
Zhongbao International Hotel
Zhongbao International HotelZhongbao International HotelZhongbao International Hotel
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Zhongbao International Hotel Guest Reviews

4.2/5
425 review
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.2
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All Reviews(425)
Positive reviews(392)
Reviews with photos/video(61)
Friendly front desk staff(38)
Classy environment(25)
Delicious breakfast(16)
Easy to get around(15)
Large rooms(11)
Strange smell in room(10)
Convenient parking(10)
Many amenities(8)
Negative reviews(33)
JAYESH KUMAR
Superior Apartment (2 beds)
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 30, 2023
This hotel service appartment is very nice next time i sure stay here very nice staff and every thing
Response from Property: Dear Guests, Thank you very much for your recognition and support of our service! I believe that under your encouragement, we will do better and better! Look forward to your visit
Guest User
Standard 2-bed Room
Stayed in Apr 2024
Family
5 review
1.0/5
Posted on May 3, 2024
Except for the lady who was nice before we checked out, they said they would send breakfast but then they changed their mind and forced us to pay for it. They made things difficult for us. We went to the first floor to eat breakfast halfway through our stay. Our child was asked to measure his height. They said that if he was over 1.2 meters, he would be charged. After we measured his height, it was not over 1.2 meters. The hotel changed their words and said that he could not be over 1.1 meters. They threatened to force us to pay the next day, which was very different from what they said when we checked in. The restaurant was arrogant and unreasonable. They drove customers away and asked them to go to other hotels. The room was musty and damp, and it was eerie. The air conditioner could only keep one temperature. The air conditioner could not be adjusted when the child caught a cold. There was no socket at the bedside of the room, which was very inconvenient! They asked us to give good reviews when we checked out. According to this situation, most of the good reviews were probably fake. The experience was very bad, very bad! The first floor looked decent, but the room was very dirty. Not only was the hygiene and cleaning not in place, but the hotel also liked to find all kinds of reasons and excuses, which was very bad!
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6/7
Response from Property: Dear guest, hello! I am very sorry that you are not satisfied with your stay. If the room rate does not include breakfast, it is originally charged. In the end, we gave you free breakfast. The general standard for children's buffet is that children under 1.1 meters are free, children's tickets are 1.1-1.4 meters, and adult tickets are charged for children over 1.4 meters. The room air conditioner can adjust the temperature. If you have any problems during your stay, you can notify the waiter at the front desk to handle it. There is indeed no socket at the head of the bed in the room. Because the previous design cannot be changed now, a long-line plug board is equipped in each room to make up for this inconvenience. Regarding hygiene, we also disinfect and clean according to the standards. There are indeed some cases of paint peeling on the furniture in your pictures. The back of the bed is not dirty because it is velvet. If you touch it with your hand, different reflections will appear, which will cause it to look dirty visually. We will verify the service attitude issues you raised. We may not be the best at Zhongbao International Hotel, but we must serve every guest with our heart. The progress of the hotel is inseparable from the suggestions of every guest. We will also reflect and do better.
Guest User
Standard Single Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The decoration is elegant and novel, clean and tidy, the bathroom is particularly luxurious and grand, and it is equipped with bathrobes and bathtubs. It is very comfortable. The lobby is luxurious and the service is very thoughtful.
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Response from Property: Dear guests, thank you very much for your recognition of our hotel services. Providing guests with a good stay experience is what Zhongbao has always pursued. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Lvyungangcaidehongbaovfangfa
Standard Single Room
Stayed in Feb 2024
Friends
3 review
5.0/5
Outstanding
Posted on Feb 27, 2024
After the Chinese New Year, I went out with friends and found a random hotel near Yifang Tiandi. The room was pretty good. The front desk was friendly and polite! I upgraded the room for free! I will stay here again next time!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. Providing good service to guests is the purpose of Zhongbao Hotel. Zhongbao Hotel is located at No. 21, Donghuan 2nd Road, Longhua District. There are Tianhong Shopping Mall, Sam's Club and other commercial centers nearby, Huawei, Foxconn Group and other world-renowned companies and Qinghu Metro Station, Wuhe Metro Station, Longhua Metro Station, only 6.5 kilometers away from Shenzhen North Station. It is a good choice for family travel and business trips. We will continue to provide guests with a good stay experience. Thank you again for your affirmation of the hotel. Guest satisfaction is the greatest encouragement to Zhongbao people. I look forward to seeing you again and wish you a pleasant journey!
Guest User
Superior Single Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 26, 2024
This is a very good hotel with convenient parking🅿, spacious and bright rooms, comfortable beds, and the front desk staff Xiao Hao enthusiastically helped to upgrade the room type, which was quite warm. The hotel buffet breakfast was quite rich and good.
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Response from Property: Dear guests, thank you very much for your recognition of our hotel services. Providing guests with a good stay experience is what Zhongbao has always pursued. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Standard 2-bed Room
Stayed in Feb 2024
Family
2 review
4.5/5
Great
Posted on Feb 15, 2024
The hotel is close to the North Railway Station, so I chose it. The price-performance ratio is very high, 566 yuan for 2 nights. The room decoration has been a few years old, and the ventilation is slightly poor. The front desk supervisor, Ms. Chen, is very enthusiastic. She took the initiative to upgrade and change the room for free, and personally took the guests to the room for a field inspection, giving the guests a warm feeling during the Spring Festival. The guests wanted to go to the supermarket. Many stores were closed during the Spring Festival, and they were not familiar with the place. Ms. Chen took the initiative to take the guests to find a store. With such dedicated, thoughtful and enthusiastic employees, I believe that the hotel will get better and better!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition of our hotel services. Providing guests with a good stay experience is what Zhongbao has always pursued. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Superior Single Room
Stayed in Apr 2024
Business travelers
4 review
2.7/5
Posted on Apr 21, 2024
The hotel management is not good. When we booked the room, it was clearly stated that there was breakfast, but later it was not available. Fortunately, the screenshot of my booking said that we would be given a breakfast voucher
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Response from Property: Dear, I'm very sorry. I may have read it wrong. It doesn't say that breakfast is available but not provided. I hope you can stay again and give us a chance to apologize.
Z
Standard 2-bed Room
Stayed in Oct 2023
Friends
12 review
5.0/5
Outstanding
Posted on Oct 4, 2023
The front desk staff, Xiao Huang and Xiao Tan, provided attentive service and enthusiastic attitude.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition of our hotel services. Your thumbs up has been conveyed to me, which is the greatest encouragement to our staff. Providing guests with a good stay experience is what Zhongbao has always pursued. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, and I look forward to visiting you again. I wish you a pleasant journey!
大埔黄先生
Premier Suite - 2-Room (1 living room)
Stayed in Sep 2023
Family
4 review
3.0/5
Posted on Oct 1, 2023
Stayed in 2 bedrooms and 1 living room. The room is large and has 2 bathrooms, but the living room window is very thin and very dark. There is not enough light to read books in the living room in the afternoon. The lights are dim at night. The wallpaper is very colorful and there are many mirrors. As soon as you enter the room For a while it smelled like no one had lived there for several years, and a big bug passed by on the curtains.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will renovate and upgrade our rooms and there will be no such problems. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Guest User
Superior Apartment (1 bed)
Stayed in Mar 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Mar 27, 2024
The hotel is in a great location with very convenient transportation. The room is comfortable and cozy. The front desk staff Xiao Chen is warm and thoughtful. He actively helps to upgrade the room type. The hotel breakfast is rich and delicious. It must be a good hotel
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition of our hotel services. Providing guests with a good stay experience is what Zhongbao has always pursued. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Bulufeierzidourongding
Superior Single Room
Stayed in Mar 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Mar 20, 2024
The service was very good! The guests' flight was late, and the hotel let them rest in their original room for two hours for free, with plenty of drinking water. The waiters were also very enthusiastic. It was a good hotel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. Providing good services to guests is the purpose of Zhongbao Hotel. Zhongbao Hotel is a multifunctional hotel, integrating large-scale conferences, Chinese and Western food, buffet breakfast, single-course meals, entertainment and leisure, and business services. There are more than 60 varieties of Chinese Cantonese breakfast tea for 89 yuan per person. We will continue to provide guests with a good stay experience. Thank you again for your affirmation of the hotel. The satisfaction of guests is the greatest encouragement to Zhongbao people. I look forward to seeing you again and wish you a pleasant journey!
Guest User
Superior Single Room
Stayed in Mar 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Mar 15, 2024
Breakfast was delicious. The location was good too. The room was always cleaned. I had a good rest. I plan to visit again next time I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Alena Lukyanova
Standard Single Room
Stayed in Nov 2023
Solo travelers
23 review
5.0/5
Outstanding
Posted on Nov 24, 2023
Excellent hotel. Very cozy and beautiful.
Original TextTranslated by Google
Response from Property: Thank you very much for your positive feedback. Looking forward to your next stay
Subaiguang
Superior Single Room
Stayed in Sep 2023
Business travelers
1 review
3.0/5
Posted on Sep 15, 2023
The room needs some minor renovations and the bathroom shower area is too small.
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Response from Property: Dear guest, hello! Thank you very much for your comments. Our guest rooms are being upgraded and will be available to you soon. After the upgrade, it will bring you a different experience. Finally, I wish you a smooth work and a happy life!
Anonymous User
Premier Suite - 2-Room (1 living room)
Stayed in Aug 2023
Family
3 review
1.5/5
Posted on Aug 14, 2023
--Second stay. This is the second time I stayed here. My family came to Shenzhen for fun, so I booked a two-bedroom supreme suite. The room smelled very bad when I stayed there for the first time. I wondered if the suite would not have such a problem. The result was still disappointing. The smell in the room was still extremely serious, with a stuffy and musty smell. Then there was the layout of the suite. Although it was called a suite, the living room was not as big as the single room when I stayed there for the first time, and the lighting in the living room was extremely dim. In addition, there were mirrors everywhere in the room. I really couldn't figure out why there were so many mirrors. In addition, the lighting in the living room was really dim. The elderly felt dizzy when they saw so many mirrors when they entered the room. The sofa in the living room also looked like it had not been cleaned for a long time. It was very dirty, but because the lighting in the living room was dim, it was not obvious at night, but it was extremely obvious during the day. The TV in the living room was also very old, with a very low resolution. The lighting in the living room was so dim that it made people feel like they were in an entertainment venue, see Figure 2. The room's equipment was also incomplete. The two bathrooms were not equipped with hair dryers. I might need to call the housekeeping department to send them over, but because it was too late that day and I had to get up early the next day, I didn't call the front desk. Finally, the hotel front desk was not professional enough. I left something in the hotel. When they called me, they even called my last name wrong. When I explained that they mispronounced my last name, the front desk just said "oh" and passed it by. I wonder how the hotel got the 4-diamond rating from Ctrip. Maybe other supporting facilities in the hotel, such as conferences and restaurants, have increased the star rating, but for the hotel rooms alone, I personally feel that it does not meet the 4-diamond rating from Ctrip.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for sharing your experience and giving us valuable comments and suggestions. We will pay attention to the guests' suggestions. We are currently upgrading the guest room products and will meet you soon. We failed to leave you a perfect memory this time. We hope to make up for it next time. We have been working hard and look forward to your witness! Zhongbao now also provides two room types for guests to choose from, and apartment room types, which are modern style decorations, and do not have the above problems. The hair dryer in the room is placed in a dark green bag under the washbasin. If you have any questions during your stay, you can call the front desk. All Zhongbao staff will wholeheartedly provide quality service to every guest. We will continue to improve our professional service level and make every guest feel at home! I wish you a good mood! Happy family!