Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station) Reviews
Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station)
Platinum Times Apartment, No.1009 Nanhu Road, Shenzhen, ChinaView Hotel Details
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Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station) Guest Reviews
4.4/5
382 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.3
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All Reviews(382)
Positive reviews(368)
Reviews with photos/video(148)
Great value for money(28)
Easy to get around(19)
Friendly front desk staff(19)
Classy environment(17)
Awesome amenities(16)
Stayed multiple times(5)
Close to train station(4)
Perfect for business trips(2)
Negative reviews(14)
Wing Ming
Special Queen Room
Stayed in Apr 2024
Couples
3 review
Posted on Apr 23, 2024
The staff were nice and helpful, room was tidy and clean..The location was good . We will book this hotel in the following trip to Shenzhen.
waicheong lin
Special Queen Room
Stayed in May 2024
Other
6 review
Very Good
Posted on May 4, 2024
The girl at the front desk in the lobby was polite and checked in quickly; the hotel is conveniently located, close to Luohu Village, the subway station, and shopping malls, and it only takes about 15 minutes to get to the border crossing; although the room is small, the price is relatively high and acceptable; Hygiene is also good; go to a nearby meeting and then book a hotel.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for praising our service attitude. Thinking about you and meeting you is our consistent service spirit. In the days to come, we will definitely work harder, stick to quality, and stay true to our original intention. We look forward to your visit again!
Guest User
Special Queen Room
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 21, 2024
The hotel is comfortable and close to the train station. It takes about 10 minutes to walk to the train station. The price is reasonable. High cost performance and the room is very clean
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.
Guest User
Exquisite Double Bed Room With Air Purifier And Fresh Air System
Stayed in Apr 2024
Other
7 review
Outstanding
Posted on Apr 28, 2024
The room is very comfortable and clean. There are many subway stations nearby, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your high evaluation and recognition of our hotel in all aspects! In the service industry, hoteliers really put the needs of guests first, so whether it is service or facilities, we are working hard to improve and pursue further. We will always maintain a good state to welcome every guest's arrival and farewell, and will not let you down. Sincerely look forward to your next visit!
Anonymous User
Lijing Double Room
Stayed in Apr 2024
Booked for others
5 review
Outstanding
Posted on Apr 15, 2024
The service is very good. I came here after reading the reviews. It's very convenient to stay here when you enter Hong Kong. You can choose the food, drinks and entertainment.
Original TextTranslated by Google
Response from Property: Dear guest, to Xiaonan, you are not only a guest, but also a close friend. Every time we meet, it is like a reunion after a long separation. We hope that you can feel the warmth of neighbors here. Thank you very much for your affirmation and praise of our efforts. We hope that you will come to visit us more often in the future, and we will do better!
Tianzaodishe@
Romantic Enjoyment Room With Air Purifier And Fresh Air System
Stayed in Apr 2024
Other
2 review
Outstanding
Posted on Apr 14, 2024
The hotel environment is very good, the rooms are clean and sanitary, the service attitude is good, the cost performance is high, the location is easy to find, and it is only a 10-minute walk from Luohu Port, which is very convenient to go to Hong Kong. Recommended!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create more perfect service for you.
Guest User
Special Queen Room
Stayed in Mar 2024
Couples
4 review
Posted on Apr 3, 2024
① I have stayed here several times and always felt good. This time, I actually saw cockroaches crawling on the wall. It seems that I was lucky not to live in a room with cockroaches before.
② When checking in, I was obviously the first one to arrive, and then a man with a strong social atmosphere came to register and asked the front desk to help her open a room. The front desk ** actually put down the procedures for opening a room for me and turned to open a room for the man first. I was puzzled. Can't such a basic thing as serving in order be done?
③ At the same time, while the front desk ** was helping the man open a room, the man asked her if she knew which room XXX was staying in. She said she didn't know, and then the man asked her to help him check it. She actually went to the computer to help him check it. I was shocked. Could the customer's privacy information be leaked so easily? Although I was not the one being checked, and although I have never worked as a hotel front desk, protecting customer information is a basic professional ethics. Everyone knows that such a low-level mistake should not be made, but she helped check it because of a customer's words. If this happened in a star-rated hotel, she would have been fired long ago.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I apologize for the hygiene and check-in process issues you mentioned. The climate and mosquito hygiene issues in Guangdong are more common than in other provinces. Our hotel will also regularly arrange professional pest control companies to carry out pest control. At the same time, the room service staff will also do basic disinfection work during daily cleaning. I am very sorry for the bad stay experience you have. Regarding the matter you mentioned about helping guests to check other guests' information, this is a misunderstanding. The guest and the guest he asked were in the same company, but he didn't know the specific room number, so the front desk helped to check. We attach great importance to the safety of hotel guests. Training and case explanations will be conducted at the monthly safety meeting. Please rest assured. Thank you for your patronage many times and look forward to your next visit~
Anonymous User
Special Queen Room
Stayed in Mar 2024
Other
2 review
Outstanding
Posted on Mar 21, 2024
Very close to Luohu Port, it only takes about 10 minutes to walk here. Convenient transportation. There are two subway lines nearby. It is very convenient to take the Luohu Middle School exam opposite. Like 👍
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Special Queen Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 20, 2024
The hotel check-in experience is very good. The waiter will recommend rooms according to needs. The attitude is friendly and makes people feel warm.
Original TextTranslated by Google
Response from Property: Dear guest, to Xiaonan, you are not only a guest, but also a close friend. Every time we meet, it is like a reunion after a long separation. We hope that you can feel the warmth of neighbors here. Thank you very much for your affirmation and praise of our efforts. We hope that you will come to visit us more often in the future, and we will do better!
Guest User
Special Queen Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 16, 2024
The hotel now has a coffee machine, which can grind coffee and is very mellow. The room is very good and the mattress is soft. It is recommended to stay
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again. We will serve you wholeheartedly.
swaggg
Special Queen Room
Stayed in Mar 2024
Friends
33 review
Very Good
Posted on Mar 15, 2024
The hotel is located near the Carlo Lake International Trade Station and Jinguanghua Plaza nearby. There is also a night market and takeout on the street, which is very convenient. The location is convenient.
The lady at the front desk is very welcoming and efficient in checking in. The room is clean and well-equipped. There are free charging cables, which many hotels don’t have. High cost performance
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Jeffrey kwok chu
Special Queen Room
Stayed in Apr 2024
Friends
2 review
Outstanding
Posted on Apr 17, 2024
The room was very clean and very close to Luohu Port. I will come here often.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support!
Guest User
Special Queen Room
Stayed in Mar 2024
Friends
1 review
Outstanding
Posted on Mar 7, 2024
I found this hotel by chance. This hotel is the closest to Luohu Middle School. It is right opposite and easy to find. The environment is very good, and the corridor is very quiet. The washbasin is very large and the room is very familiar and reassuring. 🌸
Original TextTranslated by Google
Response from Property: Dear guest, to Xiaonan, you are not only a guest, but also a close friend. Every time we meet, it is like a reunion after a long separation. We hope that you can feel the warmth of neighbors here. Thank you very much for your affirmation and praise of our efforts. We hope that you will come to visit us more often in the future, and we will do better!
Anonymous User
Special Queen Room
Stayed in Feb 2024
Business travelers
1 review
Outstanding
Posted on Mar 6, 2024
The lobby is magnificent, the front desk lady is very enthusiastic, the check-in is efficient, the room is clean and well-equipped. There is a free charging cable, which is not available in many hotels. High cost performance. When I checked in, I happened to encounter a fire drill for resumption of work. We felt very safe staying there, and the bed was very comfortable. First choice hotel
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Special Queen Room
Stayed in Feb 2024
Solo travelers
1 review
Outstanding
Posted on Feb 27, 2024
First time staying here - ̗̀(๑ᵔ⌔ᵔ๑) The room is pretty good. I took a nap in the afternoon [grin][snicker], the owner was very nice [victory] and greeted me warmly,
Original TextTranslated by Google
Response from Property: Good reputation must be recommended by many satisfied guests. The city is so big and the hotels are so numerous. Thank you for choosing us and giving us this opportunity to prove ourselves. We have met and known each other, and our friendship with Xiaonan has continued. We look forward to your visit again!