No.1048 Hongling North Road, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Mandolin Pu Moon Hotel Guest Reviews
4.2/5
706 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.2
Amenities4.1
Service4.3
Cleanliness4.2
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All reviews(706)
Positive reviews(653)
Reviews with photos/video(136)
Easy to get around(81)
Friendly front desk staff(55)
Close to metro(46)
Average sound insulation(37)
Large rooms(33)
Convenient parking(18)
Would stay again(16)
Perfect for business trips(9)
Negative reviews(53)
Dr.Amartya
Xin Yue Preferred Twin Room
Stayed in Oct 2023
Couples
4 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Great for families and couples. Very friendly staff. Rooms are very spacious and washroom is nice. Comfy bed.
Nevenna
Xin Yue Cinema Double Occupancy Room With Projector
Stayed in Aug 2023
Family
16 review
4.5/5
Great
Posted on Aug 16, 2023
A very good hotel for this price, the rooms are alright and tidy, the sheets and bathrooms very clean and the location right next to the subway entrance, very good 👍 😊 there’s a lovely lake two metro stations away on Hongling, a Litchi park, check it out!
Response from Property: Dear guest, thank you for your affirmation of us. There are 24-hour staff at the front desk and guest rooms of the hotel. If you need to call the front desk, it will be delivered to your room in the fastest time, so that you Even on the road, you will have the comfort and convenience of being at home. Satisfaction has only a starting point and no end point. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day
Baby Thailand
Man Yue Deluxe Twin Room
Stayed in Jul 2023
Solo travelers
12 review
5.0/5
Outstanding
Posted on Jul 25, 2023
It's my first hotel in Shenzhen. And felt that it was one of the hotels,, a nice hotel. I not have walked to study that there was something interesting, but the hotel is comfortable and pleasant and clean.
Guest User
Xin Yue Cozy Double Bed Room
Stayed in Aug 2024
Solo travelers
1 review
1.2/5
Posted on Aug 11, 2024
It was horrible! There were little black bugs crawling around on the bed. My neck was covered in red rashes! So toxic! I will never come back! I definitely don't recommend!
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Guest User
Man Yue Premier Double Bed Room
Stayed in Jul 2024
Business travelers
8 review
1.5/5
Posted on Jul 27, 2024
The gate is under construction, it is difficult to find the entrance, and people will drill through the wall in the middle of the night.
The front desk is indifferent and no one accepts check-in.
Bad service attitude
The air outlet of the air conditioner in the room is pointed at the head of the bed, which makes me have a headache.
Old facilities
What the room next door did all night long
Very noisy, poor sound insulation on the walls
Not recommended! !
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Anonymous User
Man Yue Deluxe Double Bed Room
Stayed in Jul 2024
Travel with friends
13 review
3.7/5
Posted on Jul 22, 2024
The hotel is conveniently located, close to the subway station, and there are also large supermarkets and food streets nearby. 👍🏼
The exterior wall of the building and the hotel door are being renovated. There are no clear instructions and it is a bit difficult to find. The counter staff is polite and the corridors on the floors are full of aroma. I feel comfortable and clean. There is an artificial intelligence to greet you as soon as you enter the room. The room is neat and well-equipped with electric curtains. Free mineral water and milk are provided inside, which is very considerate. 👍🏼
The disadvantages are: there is a strong smell of smoke in the room, the sound insulation is a bit poor, I can hear the sounds of exterior wall workers at work, the artificial intelligence machine in the room once made two sounds by itself in the early morning, which is indeed a bit scary🫣, and the toilet exhaust is a bit weak.
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Response from Property: Dear distinguished guest, hello! Thank you for your all-round detailed comments and suggestions. It is precisely because of excellent guests like you that Xiaoyue can continue to move forward and update, bringing a better stay experience to more guests. Thank you very much for your recognition of the staff. You Xiaoyue has submitted a work order to the project, and the rectification has now been completed. Xiaoyue and all the staff are looking forward to your next stay. May the spring be bright in summer and every step of your journey be full of surprises and beauty.
Guest User
Featured Premier Room (Double bed)
Stayed in Jul 2024
Business travelers
2 review
1.0/5
Posted on Jul 19, 2024
The experience was extremely bad. There are very few negative reviews‼ ️I was extremely angry
The parking lot was out of power and I had to wait for 1 hour.
What the hell is the front desk? They said they didn't allow me to have a bottle of water. We charge. I've stayed in so many hotels. They charged me for an extra bottle of water. They told me that there were no rooms for room upgrade. There were rooms for single payment. I left but there was no room for upgrade.
The entrance was so dirty. It was muddy on rainy days. If there is another choice, don't choose this one. The price is not cheap either. 260 for a big bed room. They told me that it is usually more expensive than 300. They looked like I couldn't afford it.
It doesn't look like a hotel. It looks more like a renovated apartment. The technical facilities are very old and the floor drain is blocked. It's really annoying.
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CK
Xin Yue Preferred Twin Room
Stayed in Mar 2024
Family
14 review
3.5/5
Posted on Apr 1, 2024
The location is good, close to the subway station. The room environment is good. The bathroom is big and hygienic. Walk left after the hotel and there are many restaurants in Halo Plaza. The grilled eel restaurant is highly recommended. Daai is delicious. Next to it is the stationery and toys mall. Children's favorite.
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6/20
Response from Property: Dear fans of Xiaoyue, thank you for your review. Sui Ren cannot satisfy you, but meeting is fate. When guests come to Mandolun Puyue Hotel, they must be accompanied by tea and the smell of books. At Mandolun Puyue Hotel , there is always unexpected warmth! Xiaoyue hopes that you will be as warm as spring, with flowers blooming, birds singing and flowers fragrant. I look forward to meeting you next time!
Shitouzhuhai
Pu Yue Jingyi Double Bed Room
Stayed in Apr 2024
Business travelers
21 review
1.0/5
Posted on Apr 23, 2024
I didn't get a good night's rest. The quilt was very damp. I couldn't fall asleep until 3 or 4 in the morning. The hotel was renovating at night. There was noise from the workers talking. When I reported it to the front desk, there was no apology. They said they would notify the security to check it out. After that, the noise was gone. However, the quilt issue was explained by the weather in Guangdong. I was speechless. My home is also in Guangdong. Can it be prevented? I asked to change the sheets, and the response was the same!
Original TextTranslated by Google
Response from Property: Hello dear guest, I am very sorry for bringing you a bad stay experience, and thank you very much for your suggestions. The staff training is not in place, Xiaoyue feels very ashamed, Xiaoyue is very sorry for not living up to your expectations. , Xiaoyue will strengthen the training of employees. Xiaoyue attaches great importance to your feedback and has already reported it to the property management company. I apologize again for not letting you have a good rest. Xiaoyue hopes that you can give Xiaoyue a chance. Xiaoyue will definitely give you a better stay experience. All the staff of Puyue look forward to your visit again.
FMC
Xin Yue Cozy Double Bed Room
Stayed in Apr 2024
Family
14 review
1.2/5
Posted on Apr 11, 2024
Before booking a room, I actually read some reviews and knew that there was construction outside the hotel. It turned out that there was actually construction on the exterior walls of the hotel, including the hotel lobby.
Dust billows at the entrance. The hotel lobby is basically like a tightly decorated unit and is messy. When you enter the room, there is an unknown locked room full of dust and intimidation from the past**
There are black footprints in every room, which should be left by the people who live in charge of the room.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am very sorry to bring you a bad stay experience. There is a municipal project going on outside now. I am very sorry that I cannot bring you a satisfactory stay experience. If there is such a problem with the room, you can contact the hotel front desk directly. We will solve it for you as soon as possible. Thank you for your suggestion. Xiaoyue will also focus on training relevant staff. Thank you very much for your stay.
AjiangK
Featured Premier Room (Double bed)
Stayed in Mar 2024
Couples
6 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The stay was very comfortable,
the hygiene was good, and there was a projection screen for watching movies, which was pretty good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you choose to stay at Mandulan Puryue Hotel. I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. Home is a safe haven, a cozy nest, and a warm corner for the body and mind. Home is where love is. Mandulan Puryue Hotel has always hoped to use its caring and warm heart to become the home away from home in your heart. I look forward to your next return home!
小粉丸
Xin Yue Preferred Twin Room
Stayed in Mar 2024
Couples
23 review
4.0/5
Very Good
Posted on Apr 4, 2024
I booked a double bed room and have stayed there several times. The hotel room is clean and comfortable, and there is no drainage smell. There are many restaurants, convenience stores, large shopping malls and supermarkets nearby.
Original TextTranslated by Google
Response from Property: Hello! I'm glad that you chose to stay at Manduolun Puyue Hotel. Xiaoyue was stunned when I saw your review! The hotel is located in a prosperous area, with the excitement and convenience of the city. Home is a haven from the wind, a cozy nest, and a corner that warms the body and mind. Home is where there is love. Mandolon Puyue Hotel has always hoped to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next return home!
Guest User
Man Yue Deluxe Double Bed Room
Stayed in Mar 2024
Solo travelers
6 review
3.5/5
Posted on Mar 23, 2024
This room is generally considered good for the price. It may be noisy in the morning because it is undergoing renovation work, but if it is for people who get ready to go out in the morning, this problem will not have much impact. The only problem with the less than ideal water supply in the shower room is that we really need to find a way to deal with it. This may be an engineering problem during the construction, because we also saw some minor decoration flaws in the room. I hope that during the renovation project It will improve in the future. Another thing that I must make money is their employees. When registering to pick up the house, his explanations were very detailed. In addition, it was almost 10 o'clock in the evening. When I called the service desk to ask for slippers, their employees were also very helpful. Quickly, the slippers were delivered in less than ten minutes
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support for our hotel services. The problem of the shower room in the room has been reported to the engineering department and has now been processed. Thank you very much for your suggestion. It is indeed due to municipal engineering reasons. The surrounding areas The environment is not ideal, but with your affirmation and support, Xiaoyue will definitely do better. We look forward to your visit again after the project is completed. Thank you for your advice and affirmation, and wish you a pleasant journey!
Guest User
Man Yue Deluxe Twin Room
Stayed in Feb 2024
Couples
3 review
4.0/5
Very Good
Posted on Feb 13, 2024
It was my first time to stay during the New Year. There was a large-scale road construction project on the outside of the hotel. I dug up the dirt and thought it was the site there. The main entrance of the hotel was also missing. It was a bit difficult to find a large-scale road construction project.
Fortunately, it is quiet yet prosperous. Hongling North Station was the nearest one. The front desk service is pretty good. The security guard is also very enthusiastic. He will help carry luggage and guide guests to the room. The room is large enough and comfortable, and the bathroom is acceptable.
, the room is quite tidy, and milk, water and cakes are provided daily. There are many TV and movie choices, but they can only be watched for 6 minutes. There is also a TV remote control
It always malfunctions. Don't let the TV turn off automatically. Otherwise, the waiter will have to come and do a round every time before you can watch it. In the end, you will give up and stop watching. The movie is only 6 minutes long anyway.
There is a self-service laundry service on the fifth floor of the hotel, but it charges 10 yuan each time. There are Sungang Stationery Wholesale, Wanxiang Food Restaurant and other shopping malls nearby that you can go to. There is also a large Hema!
Original TextTranslated by Google
6/11
Response from Property: Dear fans of Xiaoyue, thank you for your recognition and support. Although I have not been able to fully satisfy you, meeting you is fate. When guests come to Mandolun Puyue Hotel, they will be accompanied by tea and books. In Mandolun Puyue Hotel, Yue Hotel, there is always unexpected warmth! Xiaoyue hopes that you will be as warm as spring, with flowers blooming, birds singing and flowers fragrant. I look forward to meeting you next time!
Guest User
Man Yue Deluxe Twin Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The room is really clean, the facilities are good, the price is right, the surrounding environment is good, and it is easy to get in and out. Highly recommended. Cheaper than Guangzhou and Zhuhai, the accommodation is more comfortable, the rooms are big, and the whole family can live there casually
Original TextTranslated by Google
Response from Property: The hotel's reply: Dear fans of Xiaoyue, thank you for your review. Meeting is fate. When guests come to Mandolun Puyue Hotel, they must be accompanied by tea and books. There is always something unexpected at Mandolun Puyue Hotel. And the warmth encountered! Xiaoyue hopes that you will be as warm as spring, with flowers blooming, birds singing and flowers fragrant. I look forward to meeting you next time!