To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(114)
Positive reviews(103)
Reviews with photos/video(19)
Great value for money(6)
Classy environment(4)
Large rooms(4)
Amenities were average(4)
Convenient parking(4)
Friendly front desk staff(4)
Easy to get around(3)
Great location(2)
Negative reviews(11)
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The room is big and the bed is big. Come back next time🤭
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Xinjiayuan Hotel and for your good comments on our hotel! We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey!
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Business travelers
1 review
1.0/5
Posted on Mar 25, 2024
I felt itchy as soon as I lay down. I changed rooms twice, but the hygiene was still not good and the air was stuffy. I took a taxi to another hotel overnight.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Xinjiayuan Hotel. All the bedding and towels in the hotel are sent to the laundry by a regular laundry factory with relevant qualifications. The district health supervision department will regularly conduct random inspections on the hotel linens, and the hygiene of the bedding is guaranteed! At the same time, we will strengthen the inspection of the sanitation of the guest rooms. If it causes you any inconvenience, we apologize to you again. We hope that you will have a brand new experience next time you stay. I wish you a happy life. Thank you!
Guest User
Superior Room (2 beds)
Stayed in May 2023
Solo travelers
4 review
2.7/5
Posted on May 27, 2023
The room is stuffy, the lighting is poor, the windows cannot be opened, and the residential building opposite the window is too close to it, so there is no privacy, which is very inconvenient. The environment and hygiene of the laundry room are also very poor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Xinjiayuan Hotel! We deeply regret your experience during your stay in the hotel. The hotel management attaches great importance to the relevant issues you reported and has promptly reported to the relevant departments for inspection and follow-up! Since the hotel opened on January 1, 2017, Xinjiayuan Hotel has been adhering to the business philosophy of creating a comfortable, clean and tidy accommodation environment for all guests! I hope that when we meet next time, I will give you a brand new stay experience. I wish you a happy life! Success in your career!
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Nov 24, 2023
The location of the hotel is easy to find, it is convenient to eat nearby, and parking is also convenient downstairs. The room has everything you need, the hygiene is good, and the staff service is good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Xinjiayuan Hotel and your precious praise for the hotel. We are very happy to know that you are satisfied with the hotel. Your satisfaction is the greatest compliment to us. We will continue to uphold the service concept of "comprehensively improving customer satisfaction" and strive to make every guest feel more comfortable and healthy with high-quality services. We look forward to your stay again and wish you a happy work!
Monster 520
Superior Room (2 beds)
Stayed in Sep 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 10, 2023
I have stayed at this hotel for several years. I stay here every time I go to Shenzhen. The location is convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Xinjiayuan Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Superior Room (2 beds)
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 13, 2024
It's pretty good. It's always his house.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay. We are delighted by your consistent support. Xinjiayuan is committed to creating a comfortable and livable atmosphere for all guests and providing a home-like service experience! Welcome to your next visit and wish you and your family a happy life!
Woshinatoujingxidezhu
Superior Queen Room
Stayed in Sep 2023
Couples
3 review
5.0/5
Outstanding
Posted on Sep 12, 2023
The room is very nice, comfortable and the service attitude is very good👍🏻
Facilities: relatively simple
Hygiene: clean and tidy
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and praise! We are glad that the hotel can bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for you and every guest. We look forward to your visit again and wish you a happy life!
lawns
Superior Room (2 beds)
Stayed in Oct 2023
Couples
49 review
4.2/5
Very Good
Posted on Oct 25, 2023
Stayed for two nights in total and it was no problem as usual. .....................
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Xinjiayuan Hotel and for your good comments on our hotel! We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey!
Tata007
Superior Room (2 beds)
Stayed in Aug 2023
Friends
3 review
1.0/5
Posted on Aug 21, 2023
This time I was really unhappy. The quilt and head cover were not clean. The facilities were old. The room was also very small, not as big as the photo. Parking was also charged.
Original TextTranslated by Google
Response from Property: Dear guests, first of all, thank you very much for your stay and your comments on the hotel! We are deeply sorry that we failed to bring you a comfortable stay experience. All the bedding and towels of the hotel are sent to the regular laundry factory with relevant qualifications. The district health supervision department will regularly conduct random inspections on the hotel linens, and the hygiene of the bedding is guaranteed! Regarding the parking issue you reported, the hotel principle is that one room can only enjoy one free parking during the stay, please understand! Looking forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Feb 2023
Friends
2 review
4.0/5
Very Good
Posted on Feb 15, 2023
Come to Shenzhen to play and choose this hotel to stay! A few minutes walk from Wuhe subway station, convenient! There are many restaurants downstairs!
Environment: clean and comfortable! It is suitable for a family to come and live!
Next time I come to play, I will continue to choose this hotel!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Aug 2023
Solo travelers
22 review
4.0/5
Very Good
Posted on Sep 6, 2023
The hotel has free parking. There are many places to eat nearby. Very many choices. Convenient for shopping and buying anything. Several nearby streets are very lively. Although the hotel is a bit old, the overall feeling is okay.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Xinjiayuan Hotel and for your good comments on our hotel! We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey!
Anonymous User
Superior Queen Room
Stayed in Aug 2023
Business travelers
2 review
1.0/5
Posted on Aug 9, 2023
Very bad. The male clerk at the front desk is terrible. The hygiene inside is also very poor, and there is a strange smell. It feels like poisoning after staying for a day. The room opposite can see our room. It is very bad. I am afraid that those who come to stay here are **
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Xinjiayuan Hotel. We are sorry to see that your stay did not meet your expectations. The hotel management attaches great importance to your valuable suggestions. We will strengthen the training of staff service awareness and the inspection of guest room hygiene. If it causes you any inconvenience, we apologize to you again. We hope that you will have a brand new experience next time you stay. I wish you a happy life. Thank you!
Guest User
Superior Queen Room
Stayed in Feb 2023
Friends
1 review
4.7/5
Amazing
Posted on Feb 10, 2023
It's clean and hygienic, there are a lot of food downstairs, free parking at the door, very convenient!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Xinjiayuan Hotel to stay and for your praise of our hotel! We will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Deluxe Double Room
Stayed in Aug 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 28, 2023
This time I came here to stay for one night and found it to be a hotel with high cost performance
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Xinjiayuan Hotel. Your satisfaction is our greatest responsibility and honor. The hotel is committed to providing guests with excellent services. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support for the hotel. We sincerely look forward to your visit again and wish you a happy life. Thank you!
Guest User
Superior Queen Room
Stayed in Aug 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 7, 2023
Very good, nice environment, the service attitude of the girl at the front desk is also very good!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Xinjiayuan Hotel and for your good comments on our hotel! We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey!