Eastern Banshan Hotel Reviews
Eastern Banshan Hotel
18 Dongxi Avenue (Dongxi Gandao), Longgang District, Shenzhen, Guangdong, 518112, ChinaView Hotel Details
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Eastern Banshan Hotel Guest Reviews
4.4/5
462 review
Verified reviewsLocation4.3
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(462)
Positive reviews(440)
Reviews with photos/video(22)
Awesome rooms(57)
Classy environment(47)
Friendly front desk staff(37)
Convenient parking(32)
Great value for money(21)
Easy to get around(10)
Average sound insulation(8)
Many amenities(7)
Negative reviews(22)
Tung
Superior Queen Room
Stayed in Mar 2024
Solo travelers
2 review
Outstanding
Posted on Mar 27, 2024
Great view of the parks with fresh air in the morning walks. Close to local street many food vendors. Front desk people are very friendly!
Response from Property: Dear guest, thank you very much for visiting the Oriental Mid-Levels Hotel! The hotel is located on the East-West Trunk Road of Phuket, with convenient transportation, and is your first choice for business travel. The hotel rooms are uniquely designed to provide you with a quiet, warm and comfortable living environment. We provide every guest with a home-like experience. We look forward to visiting again! I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 21, 2024
Xiao Huang and Xiao Zhou have good service attitude, clean and tidy, convenient parking
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Thank you very much for staying at our hotel and leaving such a comprehensive and detailed review. The hotel carefully arranges personalized services for distinguished guests, aiming to extend the service concept of "satisfying, surprising and touching guests" to every tiny detail. Thank you again for your support and affirmation of the hotel. We will continue to work hard to create a more warm and luxurious stay experience for you, and we look forward to seeing you next time.
Ray.Guo
Superior Queen Room
Stayed in Mar 2024
Family
12 review
Posted on Mar 14, 2024
Live on the 8th floor, full of smoke in the corridor, the child was woken up by the smoke at 12:00 in the middle of the night, wanted to call but found the phone in the room was broken. Ctrip called the front desk staff and asked to change the room, but how could they pack up and change the room at 12:30 in the middle of the night? Then nothing happened. The KTV downstairs was very noisy, all resonant. Hard to fall asleep. I never write bad reviews, this is the first one. Shenzhen's smoking ban is also like **, and the report was unsuccessful. Very nice.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Oriental Mid-Levels and giving us a review. After receiving your feedback about the smell of smoke in the room, the hotel front desk actively suggested you to upgrade and change rooms for free. You said that it was inconvenient to change rooms because your child was asleep. We are sorry that we could not give you a perfect accommodation experience. Please allow us to express our sincerest apologies to you. Your opinions are very important to us. We have fed back to the relevant departments and made improvements immediately. I believe that our colleagues will pay more attention to similar issues in the future. We apologize again for your displeasure and look forward to your stay again to experience our better service.
Guest User
Superior Queen Room
Stayed in Oct 2023
Couples
4 review
Outstanding
Posted on Oct 22, 2023
Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK. Pretty good, it's OK.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Oriental Mid-Levels Hotel. We will continue to maintain this enthusiasm and look forward to meeting you again. Wish you happiness and success!
Guest User
Superior Queen Room
Stayed in Aug 2023
Family
1 review
Posted on Aug 17, 2023
Hygiene: The carpet in the room was super dirty. The vomit stains on the bed were not cleaned up.
Service: The attitude of the room attendant was very bad. I said that the room was so dirty and asked him to change a room, but he said that there was no room to change. His tone was very bad. In the end, I didn't change the room. I was very dissatisfied with the stay.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We warmly welcome you! We are sorry that we failed to give you a perfect accommodation experience. Please allow us to express our sincerest apologies. We attach great importance to your opinions and have notified the relevant departments to conduct self-inspections and prevent similar situations from happening again. Your hygiene standards are the standards of our services, and your satisfaction is our goal. We will strive to achieve the best hygiene. We look forward to your visit again! I wish you a happy life! At the same time, we sincerely hope that you can provide us with valuable opinions and suggestions to continuously improve our management and service levels.
Anonymous User
Superior Queen Room
Stayed in Feb 2024
Family
1 review
Posted on Feb 9, 2024
Facilities: Very old. The bed and table are very old. The quilts are from 2017.
Hygiene: Not very good. There is a sour smell when you enter the room. The facilities are also very poor.
The additional breakfast is not worth it.
Environment: It is indeed close to the mountain, but the surroundings are very desolate. There are no large supermarkets or anything.
Service: OK. If there are better options, try not to book this one. The experience is not very good.
Original TextTranslated by Google
Response from Property: Dear guests, we sincerely apologize for not letting you have a satisfactory journey at Oriental Mid-Levels Hotel. We will continue to improve and perfect the service details to do better. Thank you again for your valuable comments and wish you all the best.
Anonymous User
Superior Queen Room
Stayed in Aug 2023
Couples
2 review
Posted on Aug 10, 2023
The room was dirty, messy and scary. The room we wanted was sold out, so we upgraded to a suite, which was at the end. It was very depressing to go in. Then we changed to a double bed. The door of the room faced the stairs. When I turned on the light, there was a blue light. It was scary. It was a very weird room. It was very uncomfortable to go in. The door lock was broken. I woke up with backache in the morning. Whoever lives here will be unlucky. The pictures in the promotion are not consistent with the actual room. The room feels like no one has lived in it for a long time. The toilet is like a garbage dump, very disgusting. It feels very uncomfortable to go in. Oh, this is the first time I feel so indifferent about a hotel. And why can customers book the room even if it is sold out?
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Oriental Mid-Levels and giving us a review. We are sorry that we failed to give you a perfect accommodation experience. Please allow us to express our sincerest apologies to you. If you have any comments or suggestions during your stay, please contact the duty manager for your processing. We look forward to your next visit! I wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Aug 2023
Family
9 review
Outstanding
Posted on Sep 27, 2023
Facilities: good good good good good
Hygiene: good good good good good good good good
Environment: good good good good good good good good good
Service: good good good good good good good good good good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and love for the Oriental Mid-Levels Hotel. The Oriental Mid-Levels Hotel has been working hard to create a high-quality experience for travelers. We hope that we can add joy and brilliance to your journey. Your satisfaction is our pursuit! Looking forward to seeing you again!
Guest User
Superior Queen Room
Stayed in Jul 2023
Family
2 review
Posted on Jul 14, 2023
The service attitude of the staff is good, but the hotel facilities are old. The air conditioner leaked in the middle of the night. Alas, thinking that it would be difficult to change rooms, I continued to sleep. When I checked out, the staff kept saying sorry
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Oriental Mid-Levels. We are full of anxiety and apologies for not being able to meet your expectations during your stay. We are deeply sorry for the trouble you have caused. We have reported your problem to the relevant department and will strengthen the staff to check the facilities and equipment in the future to let you feel our sincerity and dedication. We are willing to grow with your attention and sincerely look forward to your next visit!
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Family
3 review
Posted on Jan 1, 2024
It was super noisy. The KTV downstairs was still noisy at 1:00 a.m., which made the room very noisy. The room was relatively large and old, and the wash basin was difficult to use. A middle-aged woman at the front desk had a bad attitude and had no patience when asked more questions! Don't book
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant accommodation experience you had. Your opinions are very important. We have already fed back to the relevant departments and immediately organized staff to strengthen training. We believe that our colleagues will be more meticulous in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Fangaoxiansheng
Superior Queen Room
Stayed in Sep 2023
Couples
21 review
Outstanding
Posted on Oct 17, 2023
Very good, with parking lot, quiet surrounding
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for taking the time to comment on the Oriental Mid-Levels Hotel. We are honored that you chose to stay at the Oriental Mid-Levels Hotel during your trip. We will continue to work hard to improve the service details and provide satisfactory services to every guest. We sincerely invite you to visit the Oriental Mid-Levels Hotel again and look forward to your visit again.
Guest User
Superior Queen Room
Stayed in May 2023
Business travelers
1 review
Outstanding
Posted on May 21, 2023
Ms. Zhong and Ms. Liu at the front desk have a very good service attitude. The room facilities are complete and the price is favorable
Original TextTranslated by Google
Response from Property: Simple words, sonorous and powerful. Thank you for your praise, we will strive to provide better service and hygiene. Sincerely invite you to come to Oriental Banshan Hotel as a guest again, and look forward to your coming again.
Xiaohua
Superior Room (2 beds)
Stayed in May 2023
Business travelers
52 review
Outstanding
Posted on Jun 4, 2023
I have forgotten how many times I have stayed here.
The environment is beautiful and the house is elegant, which is rare! The service is super good. Ms. Liu Yun, the receptionist at the front desk, has such high professionalism that I must give her a thumbs up!!!
Original TextTranslated by Google
Response from Property: Such a thoughtful and detailed review brought tears to my eyes. All the staff at Oriental Mid-Levels always put service first, just to bring you the warmth of home. Your satisfaction is the greatest encouragement and support to us. We look forward to seeing you again!
Guest User
Deluxe Queen Room
Stayed in Mar 2023
Business travelers
1 review
Outstanding
Posted on Mar 25, 2023
The room is simple and comfortable. The hotel is located halfway up the mountain. The air environment is good. The opposite is Shiyaling Sports Park, which is convenient for walking and exercising. The best thing is that there is a free self-service laundry service on the fifth floor of the hotel, as well as ironing machines and dryers. If you want clothes to dry naturally, there is also a large platform to dry clothes
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying in Shenzhen Oriental Banshan Hotel and sharing your stay experience! If you think the hotel is great, we will be happy. Everything we do is for the satisfaction of our customers and friends. Your satisfaction is our ultimate goal. Your recognition is the best encouragement for us. Thank you again 5 points praise! Looking forward to your next visit.
Guest User
Superior Room (2 beds)
Stayed in Mar 2023
Travel with friends
2 review
Outstanding
Posted on Mar 5, 2023
The room was clean and tidy, and the customer service was very good! Will stay again next time
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply touched by your high evaluation! Your recognition of the hotel really makes us feel that the attentive service is worth it! Our hotel has always been committed to providing guests with a comfortable, efficient, innovative and high-end hotel experience, pursuing supreme service, so that guests can enjoy comfortable and distinguished courtesy! We know how important service is to the mood of guests! Looking forward to your next visit!