Mercure Shenzhen Longgang Reviews
Mercure Shenzhen Longgang
No.33 Fenghuang Road, Longgang District, Shenzhen, Guangdong, ChinaView Hotel Details
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Mercure Shenzhen Longgang Guest Reviews
4.8/5
Excellent
1100 review
Verified reviewsLocation4.7
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(1100)
Positive reviews(1094)
Reviews with photos/video(139)
Delicious breakfast(195)
Friendly front desk staff(181)
Large rooms(91)
Many amenities(54)
Convenient parking(41)
Stayed multiple times(14)
Delicious buffet(7)
Awesome gym(5)
Negative reviews(4)
KA TAI
Deluxe King Bed Room
Stayed in May 2024
Family
7 review
Very Good
Posted on May 16, 2024
Good location if you have a car as it is close to Long Gang WanDa. Room is big but design is not good
Response from Property: Thank you for your support and affirmation. We will continue to work hard to bring warm and comfortable experiences and beautiful travel memories to our guests. We look forward to your visit again!
Suen
Deluxe King Bed Room
Stayed in Feb 2024
Solo travelers
1 review
Great
Posted on Feb 16, 2024
Check in is very efficient and friendly. Room is clean and air-con works well. I’m happy to seeing they provided welcome fruits and free drink in fridge which are very sweet treat. Overall I have spent a good time here and will visit again if I come here nearby.
Response from Property: We adhere to the professional service level of international five-star hotels, provide quality services to guests from all over the world, and make you feel the warmth of home. If a hotel is a way of meeting, then the friendship after entering the store is truly eternal. When you feel satisfied and gratified by our service, we are also sincerely happy. Your praise and your praise make us deeply Deeply touched, I wish you happiness every day!
Guest User
Executive Twin Bed Room
Stayed in May 2024
Family
2 review
Amazing
Posted on May 19, 2024
We only stayed for one night. The service was exceptional, we thought we had booked rooms with breakfast and were super bummed when we checked out booking again that it came without. However the staff offered to give us free breakfast, for half the number of people we had, we still much appreciate their gesture. Breakfast assortment was decent. Staff were always friendly and helpful. Would recommend and go back!
Response from Property: Thank you for your support and affirmation. We will continue to work hard to bring warm and comfortable experiences and beautiful travel memories to our guests. We look forward to your visit again!
Guest User
Standard King Bed Room
Stayed in Apr 2024
Business travelers
6 review
Outstanding
Posted on May 10, 2024
Mercure Shenzhen Pinghu offers a sophisticated and contemporary stay with its well-appointed rooms and attentive service. The hotel features excellent amenities, including a fitness center and various dining options that cater to all tastes. While its location is slightly removed from Shenzhen's bustling city center, the peaceful environment and high level of comfort provide a delightful retreat, earning it a strong 4.5 out of 5 stars.
Response from Property: Dear guest, thank you for your perfect review. We will continue to maintain it and look forward to your next stay. We wish you a perfect journey in Shenzhen.
Charisse
Standard King Bed Room
Stayed in May 2024
Business travelers
9 review
Outstanding
Posted on May 29, 2024
Nice hotel , clean room with good service . Free soft drinks in room !
Response from Property: Getting your satisfaction is just the beginning. Surprise and emotion are Xiaomei's constant pursuit goals. Thank you for your company all the way!
SUM Jolly
Standard King Bed Room
Stayed in Feb 2024
Couples
1 review
Outstanding
Posted on Feb 23, 2024
Thank you very much for the friendly and helpful staff :) nice hotel!
Response from Property: To get your satisfaction is worth the money. "Meeting is a wish made in a hundred years, and acquaintance is a beautiful fulfillment in this life." The sunshine in the morning is Xiaomei's blessing to you. I wish you a happy life! ! ! Look forward to meeting you next time ~!
Hello ha
Standard King Bed Room
Stayed in Sep 2023
Couples
4 review
Outstanding
Posted on Sep 4, 2023
I highly recommend Mercure Shenzhen Pinghu as an exceptional accommodation choice. With its comfortable and clean environment, the hotel's standout feature is the warm and attentive service provided by its staff. From the moment you arrive, you'll be greeted by friendly faces who make you feel valued and respected. The staff goes above and beyond to assist with your needs and ensure a memorable stay. The hotel maintains excellent cleanliness standards throughout, allowing you to relax and enjoy a tranquil atmosphere.
Response from Property: Thank you for your careful sharing and affirmation. We will certainly serve every in-house guest with "Do not forget your initiative mind, don't forget our mission" and bring comfort to the guests.
Firstwatch Asia Trips
Standard King Bed Room
Stayed in Oct 2023
Business travelers
4 review
Amazing
Posted on Oct 25, 2023
All was fine except a bit boring on breakfast
Response from Property: Thank you for staying at Mercure Shenzhen Kunyi Hotel. We are committed to creating a warm and comfortable accommodation and living environment for our guests. Your satisfaction is our service tenet. We look forward to your visit again and continue to create a difference for your next stay. Great accommodation experience!
Jacky
Standard 2-bed Room
Stayed in Feb 2024
Friends
3 review
Posted on Feb 27, 2024
The room has smoke smelling …
Response from Property: Dear Guest,We are very sorry for the unsatisfactory experience caused by the smoke smell, we sincerely apologize to you. We will thoroughly clean the room, eliminate the smell of smoke. Looking forward to your next visit with enthusiasm.
Guest User
Executive King Bed Room
Stayed in Sep 2023
Business travelers
42 review
Outstanding
Posted on Oct 2, 2023
Nice~~~
Guest User
Standard King Bed Room
Stayed in Nov 2023
Business travelers
4 review
Outstanding
Posted on Nov 18, 2023
good😀
Guest User
Standard 2-bed Room
Stayed in May 2023
Family
1 review
Outstanding
Posted on May 28, 2023
Good good
yanni0913
Standard King Bed Room
Stayed in Aug 2024
Business travelers
8 review
Outstanding
Posted on Aug 27, 2024
The room is spacious and comfortable, clean and hygienic. The service provided by Kobayashi at the front desk is very good. The hotel also has a gym, which is open 24 hours a day and is very user-friendly. It is worth it in every aspect. I will stay here again next time I am on a business trip!
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Anonymous User
Standard 2-bed Room
Stayed in Aug 2024
Friends
2 review
Outstanding
Posted on Aug 24, 2024
Kelly's service at the front desk is really commendable. She greeted us with a smile and was very enthusiastic. The check-in process was efficient and fast. She was patient and meticulous in answering questions and gave thoughtful suggestions. I felt the warmth of home at Mercure. I like Kelly's excellent service.
Original TextTranslated by Google
Response from Property: Making you satisfied is just the beginning. Surprises and touches are Xiaomei’s constant goal. Thank you for your company along the way!
Anonymous User
Standard King Bed Room
Stayed in Aug 2024
Business travelers
1 review
Outstanding
Posted on Aug 22, 2024
The best experience is that the hotel can handle my needs as soon as possible, showing its service capabilities. I couldn't find the parking entrance at the time. The temperature was nearly 40 degrees, but the beautiful girl at the front desk immediately went around the community to find me, kept in touch with me, and comforted me patiently. The experience is very good, the hotel environment, hygiene, and supporting facilities are great, the breakfast quality is very good, the ingredients are fresh and nutritious, and it is worth choosing.
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