DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences Reviews
DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences
No.3109 Qianhai Road, Nanshan District, Shenzhen, Guangdong, 518054, ChinaView Hotel Details
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DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences Guest Reviews
4.8/5
Excellent
3505 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3505)
Positive reviews(3446)
Reviews with photos/video(740)
Friendly front desk staff(408)
Delicious breakfast(220)
Perfect for business trips(147)
Loved the view(113)
Great swimming pool(99)
Delicious buffet(19)
Clean pool(15)
Negative reviews(59)
whyneedone
King One Bedroom Apartment
Stayed in Jan 2025
Solo travelers
12 review
Outstanding
Posted on Feb 19, 2025
Always so reliable
Large and clean rooms with helpful staff and really close to the heart of nanshan area
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
hk travel enthusiast
King One Bedroom Apartment
Stayed in Jan 2025
Couples
8 review
Great
Posted on Feb 20, 2025
There are a fair amount of food choices, the gym provides sufficient equipment and a nice pool. The room was nice and clean, overall, a good place to stay.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Diana
Twin Guest Room - City View
Stayed in Nov 2024
Family
1 review
Outstanding
Posted on Dec 2, 2024
Very warm , very thoughtful service .
As we have three elders aged 80,85,88. They are not in good movement. The boy at the reception counter doing us very smooth, thoughtful check in
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Guest User
Twin Studio - City View
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Aug 17, 2024
Great staff and service! From front desk to concierge to cleaning staff, everyone at the hotel was friendly and courteous. Breakfast buffet, while not the biggest, it’s got a nice selection of freshly made food. Will stay there again in the future.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Guest User
King Deluxe Studio - Park View
Stayed in Jan 2025
Couples
2 review
Outstanding
Posted on Feb 9, 2025
Great team and quality service! Special thanks to Angela and Ace @ the front desk who are always very professional, committed and responsive with
Great Communication Skills. Happy Chinese New Year! ☀️👍🏻 Cyril
Response from Property: 尊敬的賓客，您好！感謝您選擇下榻深圳南山希爾頓逸林酒店及公寓並抽出寶貴的時間對酒店給予評價。非常榮幸您記得我們團隊成員的名字，並對他們的工作給予表揚，您的認可對於團隊是莫大的支持和鼓勵！期待您在不久的將來再次下榻深圳南山希爾頓逸林酒店及公寓。
Ksalan
King Two Bedroom Apartment
Stayed in Jun 2024
Family
7 review
Great
Posted on Aug 7, 2024
Short stay for the family, very friendly and enjoyable.
Breakfast was great.
Only comment, the sound proofing from the above floor wasn’t good, the room above was partying loudly until late at night like 11:30pm, had to call the hotel concierge to complaining about the noise but they couldn’t find the source. Not much help.
Response from Property: Dear Guest,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you found our staff friendly and enjoyed the breakfast.I sincerely apologize for the noise disturbance you experienced from the room above. As soon as we received your feedback, our team contacted the guests on the upper floor. They agreed to lower the volume, but unfortunately, it did not meet the level we strive for. We understand how important a restful stay is, and we are truly sorry for any inconvenience this caused during your visit.We appreciate your understanding and hope to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences in the future for a more peaceful experience.
Tanche
King Studio - Park View
Stayed in Jun 2024
Couples
8 review
Outstanding
Posted on Jul 8, 2024
Very good and relaxing environment. And the staff is very friendly, helpful and nice. Really nice holiday experience. Surely will come back again.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Carmen
Family Connecting Suite (Two-Bedroom With A Living Room)
Stayed in Nov 2024
Travel with friends
1 review
Outstanding
Posted on Dec 12, 2024
We had a very pleasant stay. The room is very nice and the staff are all very helpful! We will definitely stay at this property again!
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Shu Yan
King One Bedroom Apartment
Stayed in Jul 2024
Couples
4 review
Outstanding
Posted on Aug 24, 2024
One of the best hotel stays we have in recent years
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Guest User
King Deluxe Studio - Park View
Stayed in Apr 2024
Couples
2 review
Great
Posted on May 27, 2024
The staff are very friendly and helpful. Efficient and effective team. Flower market just next door, with many florists, pet shops and cafes. Love the big size of room.
Some distance from other amenities and metro. Breakfast spread is limited.
6/11
Response from Property: Dear Guest,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and appreciate your recognition of our service. Your feedback regarding the breakfast has been forwarded to the relevant department for improvement. We look forward to welcoming you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Guest User
Twin Guest Room - City View
Stayed in Oct 2024
Family
1 review
Outstanding
Posted on Nov 23, 2024
Service is excellent. Clean and spacious. Very personal touch in terms of services. Conveniently located. Highly recommended.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dreamer Wong
King Two Bedroom Apartment
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jul 19, 2024
Nice hotel , this is already the third year to live there.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Guest User
Family Connecting Suite (Two-Bedroom With A Living Room)
Stayed in Sep 2024
Family
2 review
Outstanding
Posted on Oct 10, 2024
The two bedrooms are spacious and clean. The staff are nice and helpful. We enjoyed our stay. Will definitely come back.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Guest User
Twin Guest Room - City View
Stayed in Nov 2024
Couples
10 review
Outstanding
Posted on Jan 9, 2025
EXCELLENT SERVICE, NETWORK CONNECTION IS GOOD. GARDEN NEARBY IS BEAUTIFUL
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Guest User
Twin Guest Room - City View
Stayed in Sep 2024
Family
33 review
Outstanding
Posted on Oct 12, 2024
nice hotel for family travel; the hotel room is clean and new, costumer service is quite nice and polite. we enjoyed it very much
Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.