anz Hotel Shenzhen Airport Fuyong Metro Station Reviews
anz Hotel Shenzhen Airport Fuyong Metro Station
No.2, Building 8, Meiximei Industrial Park, Qiaotou Community, Fuyong Street, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
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anz Hotel Shenzhen Airport Fuyong Metro Station Guest Reviews
4.3/5
491 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(491)
Positive reviews(465)
Reviews with photos/video(108)
Easy to get around(58)
Classy environment(42)
Friendly front desk staff(39)
Close to airport(22)
Convenient parking(19)
Perfect for business trips(16)
Delicious breakfast(12)
Stayed multiple times(6)
Negative reviews(26)
Jackson Luo
Selected Queen Room
Stayed in Oct 2023
Business travelers
33 review
3.5/5
Posted on Dec 1, 2023
Quick check in procedure, clean and modern room, Teppich needs a cleaning
Response from Property: Dear guests, we are sorry for wasting your valuable time due to our front desk's error. Please accept our sincere apology. We will strengthen the training of staff skills and work techniques in daily summaries. Your smile is ours. Motivation for every improvement. Thank you again for your understanding and support, and I hope we can have the opportunity to provide you with better services.
luckylike
Cozy 2-bed Room
Stayed in Apr 2024
Business travelers
2 review
1.5/5
Posted on May 15, 2024
The hotel management is rubbish and the rooms are not cleaned. This is the first time I have encountered this. Neither was water.
Original TextTranslated by Google
Response from Property: Honey, don't be angry. I have recorded all the problems you responded to, and will continue to follow up. After handling them, I will report the results to you. I will just come to you for inspection next time. On behalf of all the hotel staff, Xiaolan looks forward to your visit and guidance.
Guest User
Selected Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The room was very clean, I slept well at night, and the front desk service was also very good~
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and for leaving your feedback here. The hotel is located near Exit A of Fuyong Station on Shenzhen Metro Line 11, close to Haishang Tianyuan and Fenghuangshan Forest Park. It has fresh air and beautiful environment, making it the best choice for your weekend vacation. The surrounding attractions include Haishang Tianyuan, Fenghuangshan Forest Park, Tongtai Times Square, etc. Looking forward to seeing you next time!
黃彥儒
Selected Queen Room
Stayed in Feb 2024
Business travelers
26 review
3.7/5
Posted on Mar 31, 2024
There are mosquitoes in the lobby on the first floor
There are stains next to the trash can in the room that have not been cleaned up.
Paying on site is cheaper than buying online
no refrigerator
Hot water is hot enough
The table is too small and not big enough for me
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online housekeeper "Xiaolan". I deeply apologize for your unpleasant experience. At the same time, I am very grateful for your valuable comments. We will have someone follow up on the issues you reported. Xiaolan has been working tirelessly on the road of pursuing customer satisfaction. I hope you will have a good experience next time.
Guest User
Cozy Queen Room
Stayed in Feb 2024
Business travelers
2 review
2.0/5
Posted on Mar 24, 2024
Is this a room with window or without window?
A window facing the wall, and a stinky ditch outside the window, is it also classified as a room with window? You need to pay 38 more than a room without window.
It is average in all aspects, and the space in the picture does not match the actual situation.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we have wasted your precious time due to the mistake of our front desk. Please accept our sincere apology. We will strengthen the training of staff skills and work techniques in the daily summary. Your smile is the driving force for our improvement every time. Thank you again for your understanding and support, and hope that we will have the opportunity to provide you with better services.
Guest User
Guestroom - with View (Double bed)
Stayed in Feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Overall it's pretty good, especially the girl at the front desk is enthusiastic and has a good service attitude
Original TextTranslated by Google
Response from Property: Meeting you in this season is so wonderful. Thank you for your evaluation. Every word of praise and affirmation you gave to the hotel proves that our efforts and seriousness have not been in vain. Our rooms are fully equipped with free premium tea bags, coffee and mineral water, which can bring you satisfaction. Xiaolan likes it in her heart. Welcome to visit us again!
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Business travelers
3.7/5
Posted on Mar 18, 2024
Stayed here for two nights on a business trip. The room was quite quiet and the service was pretty good. There was breakfast on the first floor. The room rate was a bit small. There was no desk, so it was a bit troublesome to handle things. I hope it will be improved.
Original TextTranslated by Google
Response from Property: Dear, don't be angry. I have recorded the problems you reported and will continue to follow up. I will report the results to you after they are handled. You can check it next time. Xiaolan, on behalf of all the hotel staff, looks forward to your visit and guidance.
Anonymous User
Selected Queen Room
Stayed in Dec 2023
Booked for others
17 review
5.0/5
Outstanding
Posted on Jan 29, 2024
I have introduced this hotel several times. It is great! The service attitude is good, the room is very clean, the bedding is very comfortable, the air conditioning is very strong, and it is very comfortable in this season. I highly recommend it!
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether it is for business trip or travel! Sincerely look forward to your visit again!
Guest User
Cozy Queen Room
Stayed in Dec 2023
Solo travelers
18 review
1.0/5
Posted on Jan 27, 2024
I don't want to talk about the poor hygiene. When I walked in, I saw condoms stuck on the wall of the closet. Room 808 on the 4th floor
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online housekeeper "Xiaolan". Xiaolan deeply apologizes for your unpleasant experience. At the same time, we also attach great importance to the problems you reported. The hygiene problems you mentioned should not happen. We will strengthen the training and follow-up of the hotel room ladies in the future. We will have someone to follow up and return visits. At the same time, we also hope that you can take the initiative to contact us so that we have a chance to apologize to you. Xiaolan has been working tirelessly on the road of pursuing customer satisfaction. I hope you will have a good experience next time.
Guest User
Selected Queen Room
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Good service, high cost performance
Facilities: complete
Sanitation: clean
Original TextTranslated by Google
Response from Property: Meeting you in this season is so wonderful. Thank you for your evaluation. Every word of praise and affirmation you gave to the hotel proves that our efforts and seriousness have not been in vain. Our rooms are fully equipped with free premium tea bags, coffee and mineral water, which can bring you satisfaction. Xiaolan likes it in her heart. Welcome to visit us again!
Anonymous User
Selected Queen Room
Stayed in Dec 2023
Solo travelers
30 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Good location, convenient transportation, close to Fuyong subway station, comfortable and sanitary rooms, very friendly service staff
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop, and for your trust, we will be more persistent. The hotel is currently doing an event. Show your five-star praise and you can go to the front desk to receive a beautiful small gift. We look forward to more five-star praise from you, and we also wish you good luck! Muah~
Anonymous User
Selected Queen Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 9, 2023
The location is easy to find. The staff is very friendly and helpful. If you have any questions, they are happy to provide all kinds of help. It is clean and sanitary, the decoration style is also good, quiet, and the sound insulation is also very good. You can sleep until dawn. Unlike some hotels, you can still hear the noise in the corridor when you sleep. If you call the front desk in the middle of the night, they will also help you solve the problem. It is very good and comfortable, with complete facilities. I slept until noon and didn’t hear any loud noise outside. Next time I come to Shenzhen, I will choose Lanz
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Lanz Hotel. The hotel is located in Meiximei Industrial Park, Qiaotou Community, Fuyong Street. There are also various attractions around for you to choose from. It takes 20 minutes by car to reach Fenghuangshan Forest Park. It takes 10 minutes to walk to Tongtai Times Square, which is convenient for shopping and sightseeing. We sincerely look forward to your next stay!
Guest User
Cozy Queen Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 26, 2024
The room is very nice and close to the subway station.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and for leaving your feedback here. The hotel is located near Exit A of Fuyong Station on Shenzhen Metro Line 11, close to Haishang Tianyuan and Fenghuangshan Forest Park. It has fresh air and beautiful environment, making it the best choice for your weekend vacation. The surrounding attractions include Haishang Tianyuan, Fenghuangshan Forest Park, Tongtai Times Square, etc. Looking forward to seeing you next time!
Anonymous User
Selected Queen Room
Stayed in Oct 2023
Other
2 review
5.0/5
Outstanding
Posted on Nov 15, 2023
As soon as I came in, I felt like I was home. The smell was very good. The front desk was very enthusiastic to check us in. We asked if there were any special foods nearby. The front desk patiently introduced them to us. When I entered the room, I found it was clean and tidy, which exceeded my expectations. It is very recommended
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether it is for business trip or travel! Sincerely look forward to your visit again!
Guest User
Selected Queen Room
Stayed in Aug 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Three major satisfactions:
Location close to subway station
A 5-minute walk will fill you up
The lobby and rooms are very comfortable and clean
Although I chose a room without windows, it was still very comfortable! !
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether it is for business trip or travel! Sincerely look forward to your visit again!