Raffles Shenzhen Reviews

Response from Property: Dear M631430****，Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen

Response from Property: Dear _TSHK671fle0****,Thank you for sharing your valuable feedback about your recent stay at Raffles Shenzhen.We highly appreciate your input as it allows us to continually enhance our services. Rest assured, we take your concerns seriously and it would be our privilege to address them personally.We genuinely hope that you will grant us the opportunity to exceed your expectations in the future. If your travels bring you back to Shenzhen, we would be more than delighted to welcome you once again to Raffles Shenzhen and ensure your stay surpasses all expectations. Thanl you very much. Warm regards,Samuel WongGeneral ManagerRaffles Shenzhen

Response from Property: Dear E296615****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen

Response from Property: Dear _ZFB508378****，Thank you for taking the time to share with us about your recent stay at Raffles Shenzhen. We are disappointed to learn that your experience with us fell short of your expectations. Your feedback is important to us, and we appreciate the opportunity to address your concerns.We would like to offer our sincere apologies for any inconveniences you experienced during your stay, particularly related to your pool experience. We value our guests' satisfaction above all else and will take immediate action to investigate and rectify the issues you have raised. Kindly contact myself directly on sharing more detail with us. We truly hope that you will give us another opportunity to provide you with a flawless experience. Should your travels bring you back to Shenzhen, we would be delighted to welcome you back to Raffles Shenzhen and make your stay truly exceptional.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience. If there is anything else we can assist you with, please do not hesitate to contact us directly.Yours sincerely,Samuel WongGeneral Manager

Response from Property: Dear guest, thank you for staying at the landmark Shenzhen Raffles Hotel Shenzhen Pengrui and for your high recognition of the service of your concierge colleagues Naomi, Jay, Levi and Henry. I am very happy and honored to know that you had a wonderful trip to Raffles in this urban oasis. Your affirmation is the greatest encouragement for our work. We will continue to work hard and strive to create a quiet and pleasant warm oasis for every guest who comes to the store, where they can rest their body and mind, feel life, enjoy comfort and devote themselves to the service. Attentive and thoughtful service. My sincerest blessings and greetings, Huang Libang, General Manager, Raffles Hotel Shenzhen Pengrui

Response from Property: Dear _TSXX671dwf9****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen

Response from Property: Dear Pierre,Thank you for reviewing us here on Trip. I am pleased to hear that you had a wonderful experience during your recent visit to our hotel and that our Raffles Shenzhen team had assisted you as well as made your stay more comfortable. I have passed your compliments to our team which they are truly thankful and delighted to learn about their efforts able to make a difference to your stay. On the other hand, allow me to apologize for our team member English skill is not up to your expectation. Further, your constructive criticism in regards to the Breakfast selection, the quality of croissant and the beef from our teppanyaki, where we will review and address to related Department for improvements. Having said that, we appreciate your personal comment and will surely review for necessary changes should there be a need.Again, thank you for your patronage to Raffles Shenzhen. My team and I are very much looking forward to your next adventure to One Shenzhen Bay for another pampering stay!Sincerely yours,Samuel WongGeneral ManagerRaffles Shenzhen

Response from Property: Dear guests, hello! Thank you for choosing to stay at Raffles Shenzhen Pengrui - your home away from home in the clouds of Shenzhen Bay! Raffles is committed to creating a soul-touching luxury stay experience for every quality traveler. Thank you very much for your recognition of our hotel services. We are also sorry to hear that you were injured and wish you good health. We are encouraged by your praise and we will continue to work hard to provide attentive and thoughtful service to our guests. We are guests when we arrive, we are friends when we leave, and we become family when we return. We look forward to welcoming you again in the near future!