One Shenzhen Bay, 3008 Zhongxin Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Raffles Shenzhen Guest Reviews
4.8/5
Excellent
1722 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(1722)
Positive reviews(1692)
Reviews with photos/video(523)
Delicious breakfast(135)
Nice sea view(122)
Large rooms(88)
Friendly front desk staff(62)
Perfect for kids(27)
Great swimming pool(26)
Luxurious(23)
Delicious buffet(19)
Negative reviews(30)
Guest User
Deluxe King City View
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 17, 2025
Very clean room and great location
Staff are very friendly and welcoming.
Overall great experience
Response from Property: Dear _TIHK1b90p9wf***, warmest welcome to Raffles Shenzhen. Your praise has made our day! Cleanliness, a great location, and friendly staff are core elements of our service. We're thrilled to have provided you with an excellent experience. We sincerely hope to see you again soon and continue to exceed your expectations. Raffles Shenzhen Butler Team
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Guest User
Metropolitan Suite
Stayed in Jan 2025
Business travelers
5 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Special thank to Daria, who has provided excellent service. The best Guest relations manager that we have met in China.
Response from Property: Dear guest, thank you so much for your compliment! We are delighted to hear that she has left such a positive and outstanding impression on you. Our team always strives to provide the best service, and she is a dedication and excellence are a great example. We will surely convey your compliments to her and continue to work hard to ensure that every guest has a memorable and satisfying experience with us. Looking forward to serving you again in the future!Raffles Shenzhen Butler Team
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Guest User
Deluxe King City View
Stayed in May 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on May 11, 2024
It’s a quick business trip and second time stay in Raffles Shenzhen, we had wonderful stay as last time.
Special thanks to the Butler team arranging little surprise for my birthday and the beautiful setup in the room. Frieda, Andy, Kathryn, you guys are making the guests staying experience special.
6/9
Response from Property: Dear TSXX671ebtr****,Welcome back to Raffles Shenzhen, home away from home!It's our great pleasure to be choosen for a quick business trip.Our butler team will alway standby for anything you need and take care of you every time of your stay.Thank you and best regards,Robert YipEAM
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Guest User
Deluxe King City View
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 19, 2023
I want to extend my heartfelt thanks to Leon and Frieda from the Butler team for their exceptional service. We felt welcomed from the start, and our two-day stay was incredibly enjoyable. The hotel's facilities are pristine, though I noticed the concierge team might be understaffed.
I'd like to apologize to the Chief Concierge for forgetting to return a beautiful lighter. Despite this, our experience was fantastic. Thank you to the entire team for their professionalism and making our stay memorable.
Response from Property: Dear M631430****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen
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hung11112
Deluxe Twin Sea View
Stayed in Oct 2023
Business travelers
46 review
4.7/5
Amazing
Posted on Oct 25, 2023
The scenery is a bit different than expected, but they are all qualified hotels. Not very good value for money. It should be in the middle of 5 stars in my mind.
Response from Property: Dear _TSHK671fle0****,Thank you for sharing your valuable feedback about your recent stay at Raffles Shenzhen.We highly appreciate your input as it allows us to continually enhance our services. Rest assured, we take your concerns seriously and it would be our privilege to address them personally.We genuinely hope that you will grant us the opportunity to exceed your expectations in the future. If your travels bring you back to Shenzhen, we would be more than delighted to welcome you once again to Raffles Shenzhen and ensure your stay surpasses all expectations. Thanl you very much. Warm regards,Samuel WongGeneral ManagerRaffles Shenzhen
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Guest User
Deluxe King Sea View
Stayed in Aug 2024
Couples
32 review
5.0/5
Outstanding
Posted on Aug 7, 2024
🍊🍊🍊🍊🍊🍊🍊🍊]
环境:🍉🍉🍉🍉🍉🍑🥑🍒
Response from Property: Dear M252428****, hello! Thank you for choosing to stay at Raffles Shenzhen Pengrui - your home away from home in the clouds of Shenzhen Bay! Thank you for taking time out of your busy schedule to review us. We are very happy to receive your perfect review! We will definitely continue to pay attention to our services and continue to provide guests with a wonderful stay experience. We also look forward to your stay again! Shunsong Shangqi Ye Haoming Executive Vice President Raffles Hotel Shenzhen Pengrui
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CHUN TING
Deluxe King Sea View
Stayed in May 2023
Couples
1 review
5.0/5
Outstanding
Posted on May 27, 2023
Thank you Naomi for the great hospitality.
Response from Property: Dear E296615****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen
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Guest User
Deluxe Twin City View
Stayed in Jul 2023
Business travelers
6 review
1.0/5
Posted on Aug 10, 2023
Poor service very bad
Response from Property: Dear _ZFB508378****,Thank you for taking the time to share with us about your recent stay at Raffles Shenzhen. We are disappointed to learn that your experience with us fell short of your expectations. Your feedback is important to us, and we appreciate the opportunity to address your concerns.We would like to offer our sincere apologies for any inconveniences you experienced during your stay, particularly related to your pool experience. We value our guests' satisfaction above all else and will take immediate action to investigate and rectify the issues you have raised. Kindly contact myself directly on sharing more detail with us. We truly hope that you will give us another opportunity to provide you with a flawless experience. Should your travels bring you back to Shenzhen, we would be delighted to welcome you back to Raffles Shenzhen and make your stay truly exceptional.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience. If there is anything else we can assist you with, please do not hesitate to contact us directly.Yours sincerely,Samuel WongGeneral Manager
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Anonymous User
Deluxe King Sea View
Stayed in Jun 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jun 22, 2023
naomi,Jay levi服务好Henry
Response from Property: Dear guest, thank you for staying at the landmark Shenzhen Raffles Hotel Shenzhen Pengrui and for your high recognition of the service of your concierge colleagues Naomi, Jay, Levi and Henry. I am very happy and honored to know that you had a wonderful trip to Raffles in this urban oasis. Your affirmation is the greatest encouragement for our work. We will continue to work hard and strive to create a quiet and pleasant warm oasis for every guest who comes to the store, where they can rest their body and mind, feel life, enjoy comfort and devote themselves to the service. Attentive and thoughtful service. My sincerest blessings and greetings, Huang Libang, General Manager, Raffles Hotel Shenzhen Pengrui
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Christy
Deluxe Twin City View
Stayed in May 2023
Travel with friends
14 review
5.0/5
Outstanding
Posted on Jul 8, 2023
Nice hotel 🏨
Response from Property: Dear _TSXX671dwf9****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen
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Guest User
Deluxe King City View
Stayed in Jun 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 17, 2022
very nice
Response from Property: 尊敬的賓客,很榮幸有機會迎接您下榻雲端之家 - 深圳鵬瑞萊佛士酒店。非常欣喜地得知您在酒店度過了難忘的時光。我們會繼續努力,致力於為每一位品質旅行者營造一個靜謐怡人的温馨綠洲,供賓客休憩身心,感受生活,盡享舒適,傾力奉上殷勤周到的服務。誠摯期待有機會再次迎接您的光臨。順頌商祺黃禮邦總經理
Guest User
Premier Studio Sea View
Stayed in Jan 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 14, 2025
This was a pleasant trip! There were reminders before check-in, the room facilities were perfect, and the sea view was unbeatable! The housekeepers Maddy and Frieda were especially considerate! Perfect! Looking forward to seeing you next time!
Original TextTranslated by Google
Response from Property: 尊敬的320033****,您好!能為您帶來如此愉快的旅行體驗,我們激動不已!入住前的温馨提醒、完善的房間設備、美不勝收的海景,還有管家們的貼心服務,都是我們希望為您構築美好旅程的努力。真心感謝您的認可,您的期待是我們前行的動力。下一次相逢,我們必定準備更多驚喜,讓美好延續!您的萊佛士管家
Guest User
Deluxe Twin City View
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Jan 10, 2025
The 60-square-meter large space has an open layout and is equipped with large panoramic floor-to-ceiling glass windows. The service is considerate and meticulous. I like it 💕
Original TextTranslated by Google
6/8
Response from Property: 尊敬的1394088****,看到您如此喜愛我們酒店,我們由衷地開心!60 平方米的開闊空間能讓您住得自在,全景落地窗為您呈現絕佳視野,而貼心周到的服務更是我們的追求。您的滿意就是對我們最大的肯定,期待您的再次光臨,我們定會不斷精進,持續為您打造超舒適的入住體驗,祝您生活常喜樂,萬事皆順意!您的萊佛士管家
Lvyoudaren2023
Premier Room City And Sea View
Stayed in Jan 2025
Business travelers
15 review
4.5/5
Great
Posted on Jan 8, 2025
The staff is very polite, the location is convenient for the border, and the view is very open. However, this room type is not suitable for people above 1.5 meters because the bathtub is a bit small and the water pressure of the bathroom shower is also low. Everything else is good.
Original TextTranslated by Google
Response from Property: 尊敬的旅遊達人2023,您好!非常感謝您對我們員工服務態度以及酒店地理位置和景觀的稱讚,能為您帶來這些方面的良好體驗,我們由衷地感到開心。當然,我們也很抱歉房型和設施給您造成了不便。您提到的問題我們已經記錄下來,並安排相關人員進行檢查和改進,後續會對房間設施進行優化升級,以確保每位客人都能住得舒適。我們期待您的再次光臨,相信下次我們一定會給您更加完美的住宿體驗。您的萊佛士管家
Leduoduo❤️
Deluxe Twin City View
Stayed in Dec 2024
Family
58 review
5.0/5
Outstanding
Posted on Dec 30, 2024
It's a business hotel. The decoration and facilities are not particularly outstanding. It's a standard hotel. The hardware facilities are really ordinary, but the room is on a high floor, the room is very large, the bed in the standard room is also very large, I slept very well, and the room is very quiet! Let's talk about the hotel's service. Miss He checked me in at the front desk and upgraded my room type, which I am very grateful for. Then the housekeepers Kathry and Howard were very enthusiastic and took the initiative to help me send my luggage to the room. They provided me with a lot of help during my stay. It was warm and cozy. The breakfast was rich and hygienic. The management level of the hotel can be seen from the details. It is very good 👍
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Original TextTranslated by Google
6/10
Response from Property: Dear Le Duoduo❤️, Hello! Thank you very much for your detailed evaluation! We are very happy that you felt the spaciousness and quietness of the room when you checked in, and we are also very pleased that our staff can provide you with thoughtful service. We always uphold the warm and thoughtful service concept, provide thoughtful help to every guest, and hope that guests can feel the warmth of home. We will continue to maintain it and look forward to your visit again! Your Raffles Butler