Baiyue Hotel (Shenzhen Houting Metro Station)

Baiyue Hotel (Shenzhen Houting Metro Station) Reviews

Baiyue Hotel (Shenzhen Houting Metro Station)

Room 102, Commercial Building 6, Building E, Xueziwei District, Yabian Community, Xinhe Avenue, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
Baiyue Hotel (Shenzhen Houting Metro Station)
Baiyue Hotel (Shenzhen Houting Metro Station)Baiyue Hotel (Shenzhen Houting Metro Station)Baiyue Hotel (Shenzhen Houting Metro Station)
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Baiyue Hotel (Shenzhen Houting Metro Station) Guest Reviews

4.3/5
842 review
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(842)
Positive reviews(780)
Reviews with photos/video(250)
Easy to get around(229)
Close to metro(174)
Convenient location(174)
Great value for money(123)
Friendly front desk staff(73)
Perfect for business trips(29)
Amazing natural light(27)
Nice elevator(16)
Negative reviews(62)
Kwok Sir
Queen Room
Stayed in Aug 2023
Solo travelers
9 review
4.0/5
Very Good
Posted on Sep 1, 2023
10 sec Exit B 10 min Food stalls restaurants Excellent service front desk Better than budget hotels
Response from Property: .Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions on our work! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time (give us a chance!). We are working hard and look forward to your witnessing! Wish you all the best!
Yuvaraj Sinh
Twin Room
Stayed in Apr 2024
Business travelers
7 review
4.2/5
Very Good
Posted on Apr 21, 2024
It was okay to stay there. Budget hotel for you. Staff was very good.
Response from Property: Dear guests: Hello! Thank you for your strong support to Baiyue Hotel. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come often! I wish you: smooth work and good mood every day O(∩_∩)O~
Yuexiadechen
Queen Room
Stayed in May 2024
Solo travelers
4 review
4.5/5
Great
Posted on May 5, 2024
Great hotel, very close to the subway entrance. Exit B of Houting Station is on the right when you exit the hotel. You need to swipe your card to get to the corresponding floor. The safety is also guaranteed. The only drawback is that it is next to the logistics park, which will be brighter at night, but it basically does not affect it after closing the curtains.
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Response from Property: Dear guests: Hello! Thank you for your strong support to Baiyue Hotel. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come often! I wish you: smooth work and good mood every day O(∩_∩)O~
YZho
Queen Room
Stayed in Apr 2024
Solo travelers
3 review
3.2/5
Posted on Apr 28, 2024
It is next to the Houting subway station, and there seems to be a cargo transfer station next to it. If we don’t talk about the comfort, the price-performance ratio is definitely high. You can swipe your card to go upstairs, and there is no small card at night. It is a standard feature for budget travel.
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Response from Property: Dear guests: Hello! Thank you for your strong support to Baiyue Hotel. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come often! I wish you: smooth work and a good mood every day O(∩_∩)O~
Guest User
Queen Room
Stayed in Apr 2024
Couples
3 review
2.0/5
Posted on May 5, 2024
Except for the good service, everything else is bad
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Response from Property: Thank you for staying at Baiyue Hotel and giving us your feedback. We are very sorry that this stay did not meet your expectations. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome you to visit again!
Anonymous User
Queen Room
Stayed in Jan 2024
Other
39 review
1.0/5
Posted on Jan 27, 2024
I stayed here for a few days. The first two days were ok. But the rest were not. The cleanliness was not good. I was speechless. They cleaned every two days and it was so perfunctory. What are you looking for? I saw cotton swabs and other things on the floor when I went there on the first day. I asked them to clean it. I don't know why the cleaners always seem to not see the garbage.
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Response from Property: Thank you for choosing Baiyue Hotel and taking the time to share your stay experience here. We are very sorry that this stay did not meet your expectations. In response to the problem you raised, the hotel will strengthen the service training of hotel staff to avoid such situations from happening again. We always strive to create a perfect stay experience for guests and sincerely invite you to come again.
Anonymous User
Queen Room
Stayed in Jan 2024
Other
15 review
1.0/5
Posted on Jan 25, 2024
I stayed here for a week. I didn't plan to stay that long at first, but later on due to my health. I thought it was ok at the beginning, but I was speechless these past two days. The longer I stayed, the more perfunctory the cleaning became. What's more, I asked them to clean every two days, and I didn't make it very dirty. It was not until the last day that I found a short hair behind the door and a short hair where clothes were hung. I didn't pay attention at first, but when I was taking a shower yesterday, I suddenly saw it. The cleaner hadn't checked it for a few days, so I gave up. I was really angry these past two days. There was even a hair on the towel and bath towel, and that hair was obviously not mine, because I always held the bath towel in my hand and the towel didn't touch it at all. There was a hair on the bath towel and another on the towel. My hair is thick and black, and some of it is white. That one is thinner and not black. There is another fatal problem. At first I didn't pay much attention to it and thought it was the sound outside. I found out two days later that the reason was that the exhaust fan made a rumbling noise when the bathroom light was turned on. It was not a normal sound. Later I just didn't turn on the bathroom light. I really didn't know how hot the water was. Later I understood that their hot water was also very strange. At first I thought I used too much water. Later I used less water on purpose. I didn't pay much attention to it in the first few days. I thought it was normal. In the next two days, I watched it carefully. When I turned it on, it jumped down like crazy, showing more than 50, then more than 30. I was drunk. I washed my hair and it became cold in a few minutes. Then I took a shower later because there was no way, it became cold too quickly? I don't understand. It showed more than 70 degrees and it was no longer hot. How come it was more than 30 degrees like skydiving in less than two minutes after it was turned on.
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6/7
Response from Property: Dear, seeing your comments, we are very sad that we cannot give you a satisfactory stay experience, which is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress.
Guest User
Queen Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 19, 2023
3The front desk lady is very friendly and helpful. It is very convenient to travel here. It is very good. There is a subway station at the door.
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Response from Property: .Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Baimifan!
Queen Room
Stayed in Nov 2023
Couples
17 review
5.0/5
Outstanding
Posted on Nov 8, 2023
The stay was very comfortable, very clean, and the room type was very nice! Will come back again! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Queen Room
Stayed in Oct 2023
Business travelers
12 review
3.0/5
Posted on Oct 23, 2023
Pros: Near the subway station, 30 seconds to the right of Exit B, only 100 yuan Cons: 1. Wallpaper peeling off 2. The bathroom is not separated into dry and wet areas 3. There are yellow water stains on the bathroom floor 4. The shower gel and shampoo in the bathroom are two-in-one 5. No sound insulation, arranged room 305, which can be said to be directly opposite the elevator entrance. The sound of the elevator ding-dong can be heard all night. Avoid room 305 6. There is also an advertisement in the room saying that massage can be provided at home, which gives people a sense of inappropriateness and makes people feel uncomfortable
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Response from Property: Dear guests, thank you for visiting Baiyue Hotel. We are sorry that we did not bring you a perfect stay experience. We will rectify the problems you raised immediately. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy every day!
Guest User
Queen Room
Stayed in Oct 2023
Business travelers
9 review
1.0/5
Posted on Oct 23, 2023
The front desk is not familiar with the check-in procedures for Hong Kong and Macao residents, so it takes a long time to successfully complete the check-in. The room environment was very poor. The smell of cigarette smoke was so strong that I couldn't sleep all night. The headlight on the bed was broken and the room was very dark. It didn't feel good. The only advantage is that the hotel is very close to the subway station.
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Response from Property: .Hello, thank you for choosing Baiyue Hotel. First of all, I deeply apologize for the inconvenience you have encountered. I have informed the relevant departments of the problem you reported. It has become a case in our training course. In the future, we will strengthen employee training and supervision. We have always been committed to providing guests with human quality and sincere care for high-quality services. Please inform us of your special requirements before check-in. We will try our best to meet your special requirements and avoid unnecessary troubles. We will arrange a quiet room for you according to the room status. Thank you again for your comments.
Guest User
Queen Room
Stayed in Oct 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 20, 2023
It's my first time staying in this hotel. Overall, it's pretty good. It's clean and tidy, there's no odor, the hotel service attitude is good, and the most important thing is that it's convenient for travel. There's subway exit 11 at the door, which is very good. It's very cost-effective and worth recommending.
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Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience. All the hotel staff sincerely look forward to your visit again!
Guest User
Queen Room
Stayed in Oct 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Oct 16, 2023
Facilities: Complete, even the place to hang clothes is very thoughtful. Hygiene: Very clean Environment: There are big windows, but it is not noisy. The subway entrance is directly outside the hotel door. It is really convenient to go out for food, drink and entertainment. Service: Very good attitude. I arrived at 11 o'clock in the morning and booked two rooms. I wanted to be closer. One room was opened first, and the next room was not cleaned yet. I discussed with the front desk whether it could be reserved for me. After I went out to do something for a few hours, it was really reserved for me.
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Queen Room
Stayed in Jan 2024
Other
9 review
1.0/5
Posted on Feb 23, 2024
Small room, poor hygiene, no service, stairs
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at Baiyue Hotel. We are very sorry that you are disappointed with your stay. We apologize for this. We will seriously study the issues you mentioned and actively make corrections. Thank you for your help. We hope to provide you with a satisfactory stay experience when you stay next time.
Guest User
Queen Room
Stayed in Oct 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 4, 2023
It's my first time staying here. I came here to attend the comic exhibition. The service attitude of the lady at the front desk was really good. She was very warm and friendly. The room was also very clean and hygienic. It was very cost-effective and convenient to travel. There was a subway station at the door of the hotel.
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Response from Property: . Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.