Ji Hotel (Shenzhen Nanshan Metro Station) Reviews

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Very good

The room was clean and comfortable. We were given a late check-out until 2 o'clock. Very satisfied with the stay!

Good location, close to the subway entrance. Second floor room, sound insulation can be improved, street sweeping can be heard. Clean and comfortable. Robot delivers food to the door, convenient.

1. We booked two twin rooms in this hotel more than a week in advance. We didn't expect that at 10 o'clock on the evening of the trip, when we arrived at the hotel to check in, the front desk informed us that one of the double rooms we booked was gone because a guest asked to change rooms. Because I had to go out for something, I agreed to put our luggage in a double room first and wait until the other double room was cleaned before checking in. 2. Later, I received a call from the front desk saying that rats appeared in the other double room (the vacant one), so the previous occupant asked to change rooms. The front desk asked me if I agreed to change the request for a double room to two double rooms, so that the two friends in our group could stay in one room each. I immediately said that this solution was ridiculous. We only need to stay in one room. The extra room is not used, and it is not a solution/compensation/compensation measure for us. At the same time, I suggested that the hotel refund part of the room fee or ask them to propose other compensation plans. The front desk immediately told me that there was no other compensation. And kept saying to me, "Do you want to change to a single room? If not, you can only live in the double room (where there were rats)." 3. At midnight on April 7, we returned to the hotel after finishing our business and continued to negotiate with the front desk. During the negotiation, she also denied the statement she had communicated with me on the phone before, claiming that it was a mistake and there were no mice again. . . . In short, we made a request: change to a new room and waive one room fee. After the front desk refused, we asked to communicate with the manager, and then she reluctantly found the manager... I want to ask. When I first asked "Is there any compensation measure", why did she directly say no? Didn't even ask? She didn't communicate our situation with her superiors, and threw the phone to us, asking us to explain the situation to the manager😓 4. After that, after the manager agreed to this compensation measure, I asked how to operate it. The two front desk staff told me to cancel the order on the platform myself. It can't be operated on Ctrip, and I don't understand why I have to cancel it myself. She gave a lot of reasons to say that they couldn't operate it. After five minutes, the front desk told me that it could be refunded. She helped ** on the system. I was speechless again, "Why do you let me do it on the platform when you can refund it on the system?" The front desk said to me: "I'll help you with something special" (roughly speaking) and sighed many times during this period. It was your fault, but it seems like we are taking advantage of it, which is really funny! It was half past twelve at that time. It was you who made my friend and I unable to rest, not us who made you work overtime, okay? The service attitude is really bad! 5. The refund did not arrive immediately, and when I checked out the next day, I was asked to refund it on Ctrip myself, and said that the new front desk staff with a bad attitude yesterday... 6. At present, the refund for one of the rooms has been received, but because I also consumed another room and received very poor service, I am qualified and necessary to leave a comment.

The location is very good, close to the airport and next to the subway entrance, very convenient to go anywhere. The front desk service is also very good, recommended!

The room is cleaned every day, which is very considerate. They also washed my clothes for free. I like this hotel very much. It is very close to the subway station and there are many snacks nearby.

The hotel is located 8 minutes' walk from Nanshan Station. There are no large shopping malls nearby, only street shops and restaurants. It is very close to two stations to Nantou Ancient Town. The room facilities are very new and clean. The washbasin and toilet are separated, making it easier for two people to use them at the same time. I booked two 1.5-meter beds. The mattresses were not soft but very comfortable. The room is about 300 square feet. Breakfast is average, including eggs, soy milk, soup, etc.

The hotel environment is very good. The room is very comfortable and clean. It is very good. I booked it for my friend. The service is very good. My friend often says that the hotel I booked has good service.

The hotel is relatively new, with complete facilities, close to the subway entrance, good hygiene, nice environment, and convenient for business trips. I will consider staying here again for future business trips.

Good service. Great front desk. Good check-in experience. Clean room

The service was very good. I had something to do and communicated with the front desk to delay the check-out. It was very good. The service was very good. I was very satisfied. I will stay here again next time I come to Shenzhen. The room was very clean. It was great.

The room is very big, the bed is 1.5 meters long, the environment is very comfortable and there is a washing machine and dryer

The hotel staff had a bad attitude Because relatives came to my house and there was no room, I went downstairs with my daughter and booked a room for two days. Because I used to book frequently and was quite supportive, this time the staff must have changed The attitude was really bad. After staying in the hotel for so many years, it was the first time that I needed someone to watch me when I used scissors... Because the hotel's wooden comb was very soft, and the bathroom for taking a shower did not have conditioner... The child's hair was entangled in the wooden comb, and the scissors were needed. The child cut the wooden comb off. The customer service was always next to him, staring at him, and made the child cry (The waiter had some problems with her teeth, so next time, friends should pay attention and not have contact with her) The hotel's sound insulation was very, very poor, causing the guest in the next room to turn on the TV loudly in the morning. This hotel, which costs more than 600 yuan without breakfast, has a room of more than 25 square meters, which is quite small. The service does not match the price