Vienna International Hotel (Shenzhen Airport Hangcheng) Reviews
Vienna International Hotel (Shenzhen Airport Hangcheng)
No.11 Xinrui Road, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
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Vienna International Hotel (Shenzhen Airport Hangcheng) Guest Reviews
4.7/5
Outstanding
1322 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1322)
Positive reviews(1286)
Reviews with photos/video(141)
Easy to get around(166)
Close to airport(108)
Offers pick-up/drop-offs(88)
Awesome amenities(69)
Friendly front desk staff(63)
Delicious breakfast(22)
Stayed multiple times(12)
Perfect for business trips(11)
Negative reviews(36)
Goh KC
Warm & Comfortable | Superior Big Bed Room
Stayed in 4. 2024
Family
26 review
4.5/5
Great
Posted on 24.4.2024
Good location next to subway station, eateries, provision shops, near airport and has free airport shutter service, friendly and helpful staff, well maintained facilities. It will be great if a fridge is included in the room.
Response from Property: Dear guest officer, thank you very much for your support to the hotel. We are still a little disappointed that we did not get all 5 points of praise from you. Maybe the hotel is not in place. I hope you can point out our shortcomings when you come next time. We will try our best to do better. We will serve every guest officer with our heart so that he can feel the warmth of home. I hope our service can bring you more surprises and touches, and I look forward to your next visit!
Raj07
Warm & Comfortable | Superior Big Bed Room
Stayed in 10. 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 14.10.2024
Close to the metro. Take exit B of the Hourui metro station and as y9uncone out of the exit turn right. The hotel is clean and modern with all the amenities as advertised. The only thing I found odd is that even though it's an international hotel the person at the reception didn't speak English. It's a minor inconvenience. They also had free shuttle bus to the airport which you need to book when you check in. Overall I would recommend this hotel...
Response from Property: Thank you very much for your detailed review! Based on your description, I have revised and refined the content to make it more fluent and accurate in English:---The hotel is exceptionally convenient, being close to the subway. Simply exit from Hourui Subway Station at Exit B and turn right to easily locate the hotel. It leaves a first impression of being clean and modern, with all the amenities mentioned in the advertisements, making for a highly satisfying stay.While being branded as an international hotel, I was slightly surprised by one minor detail – the staff at the reception didn't seem proficient in English communication. Nevertheless, this did not detract from the overall service quality. They remained attentive and helpful, finding alternative ways to bridge the communication gap. It was a minor inconvenience that did not diminish my appreciation for the hotel.Additionally, the hotel offers a complimentary shuttle bus service to the airport, which is undoubtedly a significant convenience for travelers catching flights. By booking this service upon check-in, guests can enjoy a hassle-free ride, eliminating the need to navigate between the airport and the city.In conclusion, I am extremely satisfied with my stay at this hotel. From its prime location, impeccable facilities, to the excellent service provided, every aspect has met or exceeded my expectations.
LIM
Deluxe Double Room
Stayed in 9. 2024
Couples
8 review
3.7/5
Posted on 16.9.2024
Hotel is near Bao’an airport so for flight connection is good to stay there. Staff service good and hotel room clean stay there one night to catch early morning flight which they provide free transfer to airport. Will stay there again
Thank you.
Response from Property: Thank you, sir. Thank you for your positive feedback. We welcome you to come back next time and give us a five-star rating. Thank you. Wishing you a happy life
Ha
Warm & Comfortable | Superior Big Bed Room
Stayed in 3. 2024
Family
4 review
5.0/5
Outstanding
Posted on 15.3.2024
We only stayed here for one night, the hotel is two minutes walk to Mrt station. There are many restaurants opposite the hotel. They also have free shuttle bus to airport. I would recommend this hotel to who just stay over for catching up early flight.
Response from Property: Hello! By chance, we met you. By chance, you chose us. There are too many choices in life. Every choice you make is a kind of fate. Thank you for your thoughtfulness. , your care will surely gain a lifetime of warmth. Looking forward to seeing you again!
ESLOVETRAVEL
Warm & Comfortable | Superior Big Bed Room
Stayed in 12. 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on 22.12.2023
Easy to locate and subway is just a stone throw away. Super convenient. Provide complimentary airport drop off services. Will definitely book this place again when I next come to shenzhen.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
WinkyL
Warm & Comfortable | Superior Big Bed Room
Stayed in 11. 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on 3.11.2023
Many place to visit with just MRT
food is everywhere around the hotel
very nice
6/8
Response from Property: Hello! By chance, we met you. By chance, you chose us. There are too many choices in life. Every choice you make is a kind of fate. Thank you for your thoughtfulness. , your care will surely gain a lifetime of warmth. Looking forward to seeing you again!
Maluri choy
Warm & Comfortable | Superior Big Bed Room
Stayed in 3. 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on 18.3.2024
Clean toilet, hot shower and nice bed. Surrounded by restaurants and shops. Far exceeded my expectations. The free airport shuttle is a big +++.
Response from Property: Hello! By chance, we met you. By chance, you chose us. There are too many choices in life. Every choice you make is a kind of fate. Thank you for your thoughtfulness. , your care will surely gain a lifetime of warmth. Looking forward to seeing you again!
欧丽娅
Warm & Comfortable | Superior Big Bed Room
Stayed in 2. 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on 12.2.2024
So close to the airport, clean and cozy. A very nice option for a short trip from the Airport and back.
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments.Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Yoke Saong
Warm & Comfortable | Superior Big Bed Room
Stayed in 12. 2023
Solo travelers
2 review
4.7/5
Amazing
Posted on 1.1.2024
Overall my stay is good as metro station is next to the hotel.
Great location as there are quite a lot of good food stall along the street outside the hotel.
Response from Property: Hello,Thank you very much for your support to our hotel. We did not receive your full 5 points of praise, it may be that we still has some shortcomings. We hope that your next visit can point out our shortcomings, and we will strive to do better. We will provide attentive service so that every customer who comes to our hotel can feel the warmth of home.Hope our service can bring you more surprises and emotions, and look forward to your next visit!
JASON DENNIS
Warm & Comfortable | Superior Big Bed Room
Stayed in 10. 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on 6.10.2023
Perfect location. Close to the airport. The rooms are kept neat and tidy. The front desk are kind and really helpful
Response from Property: Hello! A chance, we met you, achance, you chose us, there are toomany choices in life, each of yourchoices is a kind of fate thank fateet us meet you, your intimate, yourcare, will harvest the warmth of alifetime. Looking forward to seeingyou again!
Aaliya_13
Warm & Comfortable | Superior Big Bed Room
Stayed in 9. 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on 4.10.2023
Convenient location to the airport. Extremely close to the metro stop about a minute walk. Comfortable room. Helpful and Friendly staff who inquired if I needed airport drop off.
Response from Property: Hello! By chance, we met you. By chance, you chose us. There are too many choices in life. Every choice you make is a kind of fate. Thank you for your thoughtfulness. , your care will surely gain a lifetime of warmth. Looking forward to seeing you again!
JunwyLim
Warm & Comfortable | Superior Big Bed Room
Stayed in 8. 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on 12.8.2023
Good location.
Guqing
Warm & Comfortable | Superior Big Bed Room
Stayed in 6. 2023
Business travelers
21 review
5.0/5
Outstanding
Posted on 29.6.2023
Generally good. Nice reception, clean room, strong enough air conditioner. The only unfortunate was morning call at wrong time. Sure, will come back again for catching up airplane. Hopefully next time morning at correct time to avoid disaster for me.
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is to bring a different experience to every guest. It may be that the hotel has not done enough. Thank you, guest officer, next time Our arrival can point out our deficiencies to us, and we will try our best to do better. We serve with heart so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises And touched, look forward to your next visit!
Baikangning
Warm & Comfortable | Superior Big Bed Room
Stayed in 4. 2023
Travel with friends
6 review
4.5/5
Great
Posted on 13.7.2023
The check in clerk could not understand why I was traveling with a Chinese person and made it very awkward. We just wanted to check in after our delayed flight and go to bed. We didn’t need to be asked over and over if we were sure that we were going to stay in the same room. Everything else was fine, and the hotel has easy access to the metro.
Response from Property: Dear Di Keguan, thank you very much for your support to the hotel. We are still a little bit disappointed that we did not get all 5 points of praise from you. It may be that the hotel still does not do enough. Thank you, guest officer, for your next visit Arrival can point out our shortcomings to us, we will try our best to do better, we serve with heart so that every guest officer who comes to the store can feel the warmth of home, hope our service can bring you more surprises and Touched, looking forward to your next visit!
Beeh’s life
Warm & Comfortable | Superior Big Bed Room
Stayed in 1. 2023
Couples
15 review
5.0/5
Outstanding
Posted on 26.1.2023
Best service..free ride to the airport, the bed is very soft and comfortable, it’s clean. Definitely recommend especially if you have an early flight in the morning. It’s about 6 minutes to the airport.